We use cookies to give you the best possible experience on our site. By continuing to browse our site you are agreeing to our Cookies Policy and use of cookies technology. Find out more »

X
HostelBookers Logo
WEBSITE FEEDBACK
No booking fees
See all Tokyo hostels
See all Tokyo hotels

Reviews of ACE INN Shinjuku

Hostel | Toei Shinjuku, Akebonobash, Tokyo, Japan -

82.6% Overall Rating

188 out of 224 customers would recommend this property

Recent review (20/07/2015)

Eugenio Castanho Ozi Júnior thinks…

".A wonderful property in downtown of Tokyo. .They are amazing, wonderful! .I loved so much ACE INN Shinjuku"

Read all ACE INN Shinjuku reviews

Facilities

  • Air Conditioning
  • Credit cards accepted
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • 24 hour reception
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Common area / room

What's Included

  • Luggage Room
  • Linen
  • Towel

Group booking?

Group of 15 or more traveling to Tokyo?

Contact us directly

See other properties in Tokyo

Shinjuku City Hotel N.U.T.S Tokyo
32.35 USD

Hotel 3 star 85.3% 97 reviews
Sunlite Shinjuku Hotel
64.70 USD

Hotel 3 star 85.0% 4 reviews
Sakura Hotel
25.47 USD

Hotel 2 star 86.1% 103 reviews
Flexstay Inn Sugamo
40.03 USD

Hotel 2 star Not yet rated
Hotel MyStays Ochanomizu
80.87 USD

Hotel 3 star 97.9% 4 reviews
Sakura Hotel Ikebukuro
24.26 USD

Hotel 3 star 89.4% 112 reviews
Sakura Hotel Hatagaya
36.39 USD

Hotel 2.5 star 80.9% 34 reviews
YADOYA Guest House for Backpackers
17.79 USD

Hostel 90.0% 6 reviews

Enter dates to check prices


  •  
    Invalid date
     
    Invalid Date - Cannot be in the past
     
    Invalid Date - Check-Out cannot be beyond 29/07/2016

  •  
    Invalid date
     
    Invalid Date - Cannot be in the past
     
    Invalid Date - Check-Out cannot be beyond 29/07/2016
     
    Your check-out date is before your check-in date. Please check your dates and try again.
     
    Bookings can only be made for a maximum period of 31 days. Please enter alternative dates and try again.

processing
82.6%

Overall Rating

188 out of 224 HostelBookers customers said that they would recommend 'ACE INN Shinjuku'

Atmosphere
76.8%
Location
89.6%
Facilities
77.6%
Cleanliness
80.0%
Staff
88.0%
Value
80.8%
Safety
85.6%
Refine your results Showing 196 of 215 reviews Previous   1 | 2 | 3 | 4 | 5 | 6 | 7 | 8   Next
Reset filter
91.4%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 80%
Location - 80% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Sightseeing & culture

25 August 2010 Customer would recommend this property

Liked: The staff were very friendly and helpful. The little wooden capsules were also very comfortable to sleep in.

Disliked: You always expect a little noise in shared accomodation so cant really complain about that - there were only small lockers to put valuables in, nowhere to put rucksacks.

60.0%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 80%
Location - 60% Cleanliness - 40% Value - 60%

Customer review

With my spouse / partner

Backpacking / gap year

23 August 2010 Customer would recommend this property

Liked: I like those wooden capsules and if you do not mind 25people next to you in dorm it is nice place. Not far from Shinjuku even for a walk.

Disliked: I got beaten by some bugs from my bed, still itching. I guess blankets could be washed more often.

60.0%
Atmosphere - 40% Staff - 80% Facilities - 60% Safety - 60%
Location - 60% Cleanliness - 80% Value - 40%

Ben Hales

Alone

Sightseeing & culture

21 August 2010 Ben would recommend this property

Liked: Cheap and decent location. Beds comfortable enough.

Disliked: not much character

88.6%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 100%

Customer review

Alone

Sightseeing & culture
Partying / nightlife
Shopping
City break

14 August 2010 Customer would recommend this property

Liked: Best hostel in Japan so far! Really open and nice visitors, and the staff is really friendly and helpful! Great place! Probably coming back! Liked the social room on floor nine where everybody easily could find their travel- or partybuddy! Also great high speed Wlan!

Disliked: Customer left no negative feedback.

74.3%
Atmosphere - 60% Staff - 60% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 80% Value - 60%

Customer review

With friends / other travellers

Visiting friends or family

11 August 2010 Customer would recommend this property

Liked: nice place to visit center of Tokyo.

Disliked: nothing

88.6%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year
City break
Sightseeing & culture
Partying / nightlife

10 August 2010 Customer would recommend this property

Liked: location

Disliked: Customer left no negative feedback.

91.4%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

adam hollister

Alone

Sightseeing & culture

08 August 2010 adam would recommend this property

Liked: clean, great staff, great location, cool people.

Disliked: paying for showers kind of sucks, but it`s understandable that they had to find a way to limit the time each person spent in there, especially since there are only 4 mens showers. Unfortunately I didn`t get a chance to see the womens ;)

68.6%
Atmosphere - 40% Staff - 80% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 80% Value - 60%

Customer review

With friends / other travellers

Backpacking / gap year

05 August 2010 Customer would recommend this property

Liked: Staff were very friendly and helpful, location was also really convenient for Shinjuku and Shibuya shopping and nightlife. Capsules and bathroom areas were clean.

Disliked: The common room isn't much to write home about and the kitchen has barely any facilities.

71.4%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 80% Value - 40%

Customer review

With my spouse / partner

Backpacking / gap year

05 August 2010 Customer would recommend this property

Liked: Good, clean 'capsules' in a nice atmostphere with helpful staff. Location is only 3 stops or an ok walk from shinjuku.

Disliked: Customer left no negative feedback.

71.4%
Atmosphere - 80% Staff - 100% Facilities - 40% Safety - 40%
Location - 100% Cleanliness - 80% Value - 60%

Customer review

Alone

Backpacking / gap year
City break
Sightseeing & culture

03 August 2010 Customer would recommend this property

Liked: The location was great and the hostel was very social and allowed people to meet easily

Disliked: Paying for showers, the laundry services were not great and cost as well and the internet was available but a bit slow

88.6%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 80% Value - 100%

Customer review

With friends / other travellers

Sightseeing & culture
Partying / nightlife
Shopping

02 August 2010 Customer would recommend this property

Liked: The sleeping capsules where very comfortable and quiet. The staff was corteous without overdoing it. My only annoyance was some of the other guests, but I guess you will always encounter this at a hostel.

Disliked: The hostel closed from 2am to 4 am. I think it should try to be open 24 hours. Also, the internet was a bit slow.

77.1%
Atmosphere - 100% Staff - 80% Facilities - 40% Safety - 60%
Location - 100% Cleanliness - 60% Value - 100%

Customer review

Alone

Sports, adventure or outdoor activities
Backpacking / gap year
Partying / nightlife
Relaxation/spa
Sightseeing & culture

21 July 2010 Customer would recommend this property

Liked: For my first time out of the country I wasn't sure what to expect. The main thing I enjoyed from this hostel was the nights in the 9th level socialising and meeting new people. But I guess that can be subjective to the guests staying there. Other than that the short distance to Shinjuku and how central it was to everything was really handy in exploring Tokyo and being able to go out in Shinjuku and walk back without having to take an expansive taxi.

Disliked: The lift is annoying as you can't use the stairs (didn't stop some of us hehe), wasn't much facilties for food except for a microwave, kettle and a really small fridge for everyone to use. The place just had a tacky feel about it.

68.6%
Atmosphere - 60% Staff - 60% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 60% Value - 60%

Customer review

Alone

15 July 2010 Customer would recommend this property

Liked: The location was ideal - only a couple of minutes walk to Yotsuya Sanchoume station on Marunouchi metro line.

Disliked: The place could have been a bit cleaner.

74.3%
Atmosphere - 60% Staff - 60% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

With a large group / tour

Sports, adventure or outdoor activities
Sightseeing & culture

14 July 2010 Customer would recommend this property

Liked: Capsules were nice and clean. Facilities were clean.

Disliked: Paid showers.

82.9%
Atmosphere - 80% Staff - 60% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Janna Ter Meer

Alone

Backpacking / gap year
City break

12 July 2010 Janna would recommend this property

Liked: Being so close to Shinjuku, the location is great. It's a large hostel and the entrance hall is a great place to meet people. The capsules were also really fun to sleep in. You need to pay a 100 yen for the showers, which some people seemed to mind. But the place is so cheap to begin with, why be bothered about 100 yen for a shower?

Disliked: There is no kitchen, but this is only a problem if you like to cook your own food. Also, the staff was a bit grumpy and it seemed like they really didn't want to be asked any questions. Maria (one of the staff members) was great, however! I had a great time talking to her!

88.6%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year
Sightseeing & culture

09 July 2010 Customer would recommend this property

Liked: Great location, even though you do have to pay to catch a train because if you are using a rail pass you will discover this hostel is not on a JR line. Apart from that it is two stops from Shinjuku which is conveinent. We had a 14 bed girls dorm to ourselves (2 girls ) and found it very comfortable and quiet. Air conditioning and laundry facilities were very appreciated! Yes, you do have to pay for a shower (100 yen) but they are clean and hot and they DO stop people from being in them for half an hour! We also found this hostel to be very clean.

Disliked: Only 3 working internet computers..yes it has wifi but i didnt bring a wifi capable device and found some other hostel guests were on the computers for a long time making it difficult for use by other guests.

37.1%
Atmosphere - 20% Staff - 60% Facilities - 20% Safety - 20%
Location - 100% Cleanliness - 20% Value - 20%

Customer review

With friends / other travellers

Backpacking / gap year

09 July 2010

Liked: Location. Other than that nothing.

Disliked: Horrendously dirty, most of the facilities where out of order or in poor working order, and it was extremely insecure.

57.1%
Atmosphere - 60% Staff - 60% Facilities - 40% Safety - 60%
Location - 80% Cleanliness - 40% Value - 60%

Manuel Fernandez

With friends / other travellers

Sightseeing & culture

05 July 2010 Manuel would recommend this property

Liked: The situation and the price

Disliked: I don`t like the lokers here are very small,impossible to put in anything inside.Is impossble to sleep here, because the english people when drink don`t respect nothing.The common floor is very dirty. I won`t return here,the worst hostel I`d stayed hr in Japan.

74.3%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 60% Value - 100%

Customer review

26 June 2010 Customer would recommend this property

Liked: Free internet was great, location is better than others but still needed to walk a decent amount to shinjuku and take subway to roppongi, etc. but overall great value when staying in the dorm- just one big room with bunch of beds but clean!

Disliked: Customer left no negative feedback.

60.0%
Atmosphere - 60% Staff - 60% Facilities - 40% Safety - 60%
Location - 100% Cleanliness - 40% Value - 60%

Customer review

25 June 2010 Customer would recommend this property

Liked: The only reason I choosed Ace Inn is the Location. Its just two stops away from Shinjuku. The Hostel district Asakusa is nice, but too far away from the fun places in Tokyo.

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 60% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Daniel Siemaszko

15 June 2010 Daniel would recommend this property

Liked: Comfortable beds

Disliked: Daniel left no negative feedback.

77.1%
Atmosphere - 40% Staff - 100% Facilities - 60% Safety - 100%
Location - 80% Cleanliness - 60% Value - 100%

Customer review

01 June 2010 Customer would recommend this property

Liked: Friendly staff and fun people.

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

30 May 2010 Customer would recommend this property

Liked: Convenient location - very close to the Akebonobashi Station! The staff was friendly and helpful and the showers were clean, as were the rooms. It's in a residential area so it was quiet at night but Akebonobashi is just a couple stops from Shinjuku. There's a lot of information posted about local events that are helpful. Definitely recommended!

Disliked: Customer left no negative feedback.

74.3%
Atmosphere - 80% Staff - 100% Facilities - 60% Safety - 60%
Location - 100% Cleanliness - 60% Value - 60%

Customer review

23 May 2010 Customer would recommend this property

Liked: The capsule rooms are not worth the money, but the dorm on the 10th floor is worth the money. The common room is a nice place to meet people. I think the hostel could use some improvements to their computer systems however... they are painfully slow and often freeze. Overall, a nice hostel.

Disliked: Customer left no negative feedback.

42.9%
Atmosphere - 60% Staff - 80% Facilities - 20% Safety - 20%
Location - 60% Cleanliness - 20% Value - 40%

christina fabiani

18 May 2010

Liked: What a dive! I would recommend finding somewhere else to stay in Tokyo. This place is cheap but that's about all it has going for it. THEY CHARGE FOR SHOWERS! Ridiculous! 100 yen for 10 mins. I didn't bother.

Disliked: christina left no negative feedback.


See all Tokyo hostels
See all Tokyo hotels