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Reviews of ACE INN Shinjuku

Hostel | Toei Shinjuku, Akebonobash, Tokyo, Japan -

79.2% Overall Rating

172 out of 207 customers would recommend this property

Recent review (09/07/2014)

Wisapan Danuponpattana thinks…

"- Good location and near subway - Staffs able to communicate in English.They can explain about attraction places if you need."

Read all ACE INN Shinjuku reviews

Facilities

  • Air Conditioning
  • Credit cards accepted
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • 24 hour reception
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Common area / room

What's Included

  • Luggage Room
  • Linen
  • Towel

Group booking?

Group of 15 or more traveling to Tokyo?

Contact us directly

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79.2%

Overall Rating

172 out of 207 HostelBookers customers said that they would recommend 'ACE INN Shinjuku'

Atmosphere
70.4%
Location
91.2%
Facilities
67.2%
Cleanliness
76.8%
Staff
87.2%
Value
77.6%
Safety
84.0%
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80.0%
Atmosphere - 60% Staff - 80% Facilities - 100% Safety - 80%
Location - 60% Cleanliness - 80% Value - 100%

Customer review

Alone

Sightseeing & culture

27 September 2010 Customer would recommend this property

Liked: Cheap and location is not too bad. Decent line to be on.

Disliked: Didn't get a great sleep.

68.6%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 80% Value - 60%

Customer review

Alone

Backpacking / gap year

24 September 2010 Customer would recommend this property

Liked: Good location and clean

Disliked: Have to pay for showers and waiting for the only elevator to go up and down can get a bit annoying

88.6%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

Alone

Backpacking / gap year
City break
Relaxation/spa

21 September 2010 Customer would recommend this property

Liked: Free internet, towel, i enjoy to sleep in capsul....

Disliked: Other turist wasnt very comunicative but the place is ok.

62.9%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 60%
Location - 40% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year

19 September 2010 Customer would recommend this property

Liked: The capsules

Disliked: Location

88.6%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 80%

Customer review

Alone

Sightseeing & culture

18 September 2010 Customer would recommend this property

Liked: clean

Disliked: small

82.9%
Atmosphere - 100% Staff - 80% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Umair Niazi

Alone

Sports, adventure or outdoor activities
Backpacking / gap year
Sightseeing & culture

03 September 2010 Umair would recommend this property

Liked: Its a neat and compact hostel with all the basic anmeties. The place was well organised. Although most of the accomodation is wooden capsules which is a hybrid between bunk beds and hitech capsules. I didnt feel clastrophobic in there. - Free internet in the lobby and fairly good wifi in the dorms and community area on 9th floor was of great use.- Checkin and checkout is convenient and can be done at any time with coordination with the duty staff. - Most of the staff can communicate in good english and are quiet helpfull. - 2 subway stations at near vicinity - Akebonobashi station( exit A-2) turn rt 1 min walk across the road .

Disliked: - You have to pay 100Yen for the shower which is loc in the basement. 4 each for men and women. However, there was never any waiting line down there. - Although it is located in the central Shinjuku District, however, it is 30 mins walk away from the buzz area. So coming back from Shinjuku or Rappungi after midnight is not possible except by extremely expensive taxi or by 40-60 mins walk. Else one has to wait till 0500 hrs in the morning for subway to start.

68.6%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 60% Value - 60%

Rachel Blom

Alone

Backpacking / gap year

28 August 2010 Rachel would recommend this property

Liked: wooden capsule beds, WiFi

Disliked: only 2 showers for women for the entire building and in the basement which is inconvenient when you're on the sixth floor

68.6%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 60% Value - 80%

Customer review

Alone

City break

27 August 2010 Customer would recommend this property

Liked: good location

Disliked: none.

91.4%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 80%
Location - 80% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Sightseeing & culture

25 August 2010 Customer would recommend this property

Liked: The staff were very friendly and helpful. The little wooden capsules were also very comfortable to sleep in.

Disliked: You always expect a little noise in shared accomodation so cant really complain about that - there were only small lockers to put valuables in, nowhere to put rucksacks.

60.0%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 80%
Location - 60% Cleanliness - 40% Value - 60%

Customer review

With my spouse / partner

Backpacking / gap year

23 August 2010 Customer would recommend this property

Liked: I like those wooden capsules and if you do not mind 25people next to you in dorm it is nice place. Not far from Shinjuku even for a walk.

Disliked: I got beaten by some bugs from my bed, still itching. I guess blankets could be washed more often.

60.0%
Atmosphere - 40% Staff - 80% Facilities - 60% Safety - 60%
Location - 60% Cleanliness - 80% Value - 40%

Ben Hales

Alone

Sightseeing & culture

21 August 2010 Ben would recommend this property

Liked: Cheap and decent location. Beds comfortable enough.

Disliked: not much character

88.6%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 100%

Customer review

Alone

Sightseeing & culture
Partying / nightlife
Shopping
City break

14 August 2010 Customer would recommend this property

Liked: Best hostel in Japan so far! Really open and nice visitors, and the staff is really friendly and helpful! Great place! Probably coming back! Liked the social room on floor nine where everybody easily could find their travel- or partybuddy! Also great high speed Wlan!

Disliked: Customer left no negative feedback.

74.3%
Atmosphere - 60% Staff - 60% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 80% Value - 60%

Customer review

With friends / other travellers

Visiting friends or family

11 August 2010 Customer would recommend this property

Liked: nice place to visit center of Tokyo.

Disliked: nothing

88.6%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year
City break
Sightseeing & culture
Partying / nightlife

10 August 2010 Customer would recommend this property

Liked: location

Disliked: Customer left no negative feedback.

91.4%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

adam hollister

Alone

Sightseeing & culture

08 August 2010 adam would recommend this property

Liked: clean, great staff, great location, cool people.

Disliked: paying for showers kind of sucks, but it`s understandable that they had to find a way to limit the time each person spent in there, especially since there are only 4 mens showers. Unfortunately I didn`t get a chance to see the womens ;)

68.6%
Atmosphere - 40% Staff - 80% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 80% Value - 60%

Customer review

With friends / other travellers

Backpacking / gap year

05 August 2010 Customer would recommend this property

Liked: Staff were very friendly and helpful, location was also really convenient for Shinjuku and Shibuya shopping and nightlife. Capsules and bathroom areas were clean.

Disliked: The common room isn't much to write home about and the kitchen has barely any facilities.

71.4%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 80% Value - 40%

Customer review

With my spouse / partner

Backpacking / gap year

05 August 2010 Customer would recommend this property

Liked: Good, clean 'capsules' in a nice atmostphere with helpful staff. Location is only 3 stops or an ok walk from shinjuku.

Disliked: Customer left no negative feedback.

71.4%
Atmosphere - 80% Staff - 100% Facilities - 40% Safety - 40%
Location - 100% Cleanliness - 80% Value - 60%

Customer review

Alone

Backpacking / gap year
City break
Sightseeing & culture

03 August 2010 Customer would recommend this property

Liked: The location was great and the hostel was very social and allowed people to meet easily

Disliked: Paying for showers, the laundry services were not great and cost as well and the internet was available but a bit slow

88.6%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 80% Value - 100%

Customer review

With friends / other travellers

Sightseeing & culture
Partying / nightlife
Shopping

02 August 2010 Customer would recommend this property

Liked: The sleeping capsules where very comfortable and quiet. The staff was corteous without overdoing it. My only annoyance was some of the other guests, but I guess you will always encounter this at a hostel.

Disliked: The hostel closed from 2am to 4 am. I think it should try to be open 24 hours. Also, the internet was a bit slow.

77.1%
Atmosphere - 100% Staff - 80% Facilities - 40% Safety - 60%
Location - 100% Cleanliness - 60% Value - 100%

Customer review

Alone

Sports, adventure or outdoor activities
Backpacking / gap year
Partying / nightlife
Relaxation/spa
Sightseeing & culture

21 July 2010 Customer would recommend this property

Liked: For my first time out of the country I wasn't sure what to expect. The main thing I enjoyed from this hostel was the nights in the 9th level socialising and meeting new people. But I guess that can be subjective to the guests staying there. Other than that the short distance to Shinjuku and how central it was to everything was really handy in exploring Tokyo and being able to go out in Shinjuku and walk back without having to take an expansive taxi.

Disliked: The lift is annoying as you can't use the stairs (didn't stop some of us hehe), wasn't much facilties for food except for a microwave, kettle and a really small fridge for everyone to use. The place just had a tacky feel about it.

68.6%
Atmosphere - 60% Staff - 60% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 60% Value - 60%

Customer review

Alone

15 July 2010 Customer would recommend this property

Liked: The location was ideal - only a couple of minutes walk to Yotsuya Sanchoume station on Marunouchi metro line.

Disliked: The place could have been a bit cleaner.

74.3%
Atmosphere - 60% Staff - 60% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

With a large group / tour

Sports, adventure or outdoor activities
Sightseeing & culture

14 July 2010 Customer would recommend this property

Liked: Capsules were nice and clean. Facilities were clean.

Disliked: Paid showers.

82.9%
Atmosphere - 80% Staff - 60% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Janna Ter Meer

Alone

Backpacking / gap year
City break

12 July 2010 Janna would recommend this property

Liked: Being so close to Shinjuku, the location is great. It's a large hostel and the entrance hall is a great place to meet people. The capsules were also really fun to sleep in. You need to pay a 100 yen for the showers, which some people seemed to mind. But the place is so cheap to begin with, why be bothered about 100 yen for a shower?

Disliked: There is no kitchen, but this is only a problem if you like to cook your own food. Also, the staff was a bit grumpy and it seemed like they really didn't want to be asked any questions. Maria (one of the staff members) was great, however! I had a great time talking to her!

88.6%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year
Sightseeing & culture

09 July 2010 Customer would recommend this property

Liked: Great location, even though you do have to pay to catch a train because if you are using a rail pass you will discover this hostel is not on a JR line. Apart from that it is two stops from Shinjuku which is conveinent. We had a 14 bed girls dorm to ourselves (2 girls ) and found it very comfortable and quiet. Air conditioning and laundry facilities were very appreciated! Yes, you do have to pay for a shower (100 yen) but they are clean and hot and they DO stop people from being in them for half an hour! We also found this hostel to be very clean.

Disliked: Only 3 working internet computers..yes it has wifi but i didnt bring a wifi capable device and found some other hostel guests were on the computers for a long time making it difficult for use by other guests.

37.1%
Atmosphere - 20% Staff - 60% Facilities - 20% Safety - 20%
Location - 100% Cleanliness - 20% Value - 20%

Customer review

With friends / other travellers

Backpacking / gap year

09 July 2010

Liked: Location. Other than that nothing.

Disliked: Horrendously dirty, most of the facilities where out of order or in poor working order, and it was extremely insecure.


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