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Reviews of ACE INN Shinjuku

Hostel | Toei Shinjuku, Akebonobash, Tokyo, Japan -

80.0% Overall Rating

178 out of 213 customers would recommend this property

Recent review (12/02/2015)

"Unbeatable for the price and location Nice big dorm on top floor..extremely spacious for Shinjuku Clean showers"

Read all ACE INN Shinjuku reviews

Facilities

  • Air Conditioning
  • Credit cards accepted
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • 24 hour reception
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Common area / room

What's Included

  • Luggage Room
  • Linen
  • Towel

Group booking?

Group of 15 or more traveling to Tokyo?

Contact us directly

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80.0%

Overall Rating

178 out of 213 HostelBookers customers said that they would recommend 'ACE INN Shinjuku'

Atmosphere
71.2%
Location
92.8%
Facilities
71.2%
Cleanliness
76.8%
Staff
84.0%
Value
79.2%
Safety
84.8%
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74.3%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 80% Value - 80%

Charles Ramsay

Alone

Sports, adventure or outdoor activities
Backpacking / gap year
Sightseeing & culture
Partying / nightlife

16 November 2010 Charles would recommend this property

Liked: Excellent location and good place to meet people.

Disliked: Lack of cooking facilities, no key for either main enterance or room so isn't the most secure

82.9%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year
Sightseeing & culture
Partying / nightlife

07 November 2010 Customer would recommend this property

Liked: The best part was definitely the location. Close to all of the most interesting parts of Tokyo.

Disliked: The beds aren't comfortable and the commons area isn't the best.

42.9%
Atmosphere - 40% Staff - 40% Facilities - 40% Safety - 80%
Location - 40% Cleanliness - 20% Value - 40%

Customer review

Alone

Sightseeing & culture

20 October 2010

Liked: Free internet

Disliked: Cleanliness The staff was bored Shower : 100 yen / 10 min

60.0%
Atmosphere - 20% Staff - 40% Facilities - 80% Safety - 60%
Location - 80% Cleanliness - 60% Value - 80%

Customer review

With friends / other travellers

City break

12 October 2010

Liked: Location and price.

Disliked: The rooms were very stuffy and there was no atmosphere or character. Also the staff were quite apathetic, one guy in particular was very stern. There was an older man who was helpful and friendly.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Felix Kruse

With friends / other travellers

Sports, adventure or outdoor activities
Backpacking / gap year
Sightseeing & culture
Partying / nightlife

12 October 2010 Felix would recommend this property

Liked: the location is amazing for people who are visiting tokyo! it's just a jump from shinjuku, and by metro you kan get anywhere in a few minutes!We did not have a capsule as we thought we would, but stayed on the 10th floor, which is a beautiful normal 12 bedroom dorm! there was nothing to complain about!

Disliked: Felix left no negative feedback.

74.3%
Atmosphere - 40% Staff - 100% Facilities - 80% Safety - 80%
Location - 60% Cleanliness - 100% Value - 60%

Customer review

With friends / other travellers

City break

08 October 2010 Customer would recommend this property

Liked: the guy on the front desk was really nice and friendly. it was clean and had free wifi

Disliked: the door is shut between 2am and 4am kind of feels like you are on a school trip and not an adult paying to stay there. they hoover the room during the day even if everyone in the room is still asleep. we didnt get to check in til 4pm! even though check out is 11am. the showers cost 100yen and are not the greatest. not really where you would go for a party hostel, constantly being told to keep quiet and we got in trouble for our room being a mess even though it was only our laudry hanging up.

80.0%
Atmosphere - 60% Staff - 80% Facilities - 100% Safety - 80%
Location - 60% Cleanliness - 80% Value - 100%

Customer review

Alone

Sightseeing & culture

27 September 2010 Customer would recommend this property

Liked: Cheap and location is not too bad. Decent line to be on.

Disliked: Didn't get a great sleep.

68.6%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 80% Value - 60%

Customer review

Alone

Backpacking / gap year

24 September 2010 Customer would recommend this property

Liked: Good location and clean

Disliked: Have to pay for showers and waiting for the only elevator to go up and down can get a bit annoying

88.6%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

Alone

Backpacking / gap year
City break
Relaxation/spa

21 September 2010 Customer would recommend this property

Liked: Free internet, towel, i enjoy to sleep in capsul....

Disliked: Other turist wasnt very comunicative but the place is ok.

62.9%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 60%
Location - 40% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year

19 September 2010 Customer would recommend this property

Liked: The capsules

Disliked: Location

88.6%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 80%

Customer review

Alone

Sightseeing & culture

18 September 2010 Customer would recommend this property

Liked: clean

Disliked: small

82.9%
Atmosphere - 100% Staff - 80% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Umair Niazi

Alone

Sports, adventure or outdoor activities
Backpacking / gap year
Sightseeing & culture

03 September 2010 Umair would recommend this property

Liked: Its a neat and compact hostel with all the basic anmeties. The place was well organised. Although most of the accomodation is wooden capsules which is a hybrid between bunk beds and hitech capsules. I didnt feel clastrophobic in there. - Free internet in the lobby and fairly good wifi in the dorms and community area on 9th floor was of great use.- Checkin and checkout is convenient and can be done at any time with coordination with the duty staff. - Most of the staff can communicate in good english and are quiet helpfull. - 2 subway stations at near vicinity - Akebonobashi station( exit A-2) turn rt 1 min walk across the road .

Disliked: - You have to pay 100Yen for the shower which is loc in the basement. 4 each for men and women. However, there was never any waiting line down there. - Although it is located in the central Shinjuku District, however, it is 30 mins walk away from the buzz area. So coming back from Shinjuku or Rappungi after midnight is not possible except by extremely expensive taxi or by 40-60 mins walk. Else one has to wait till 0500 hrs in the morning for subway to start.

68.6%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 60% Value - 60%

Rachel Blom

Alone

Backpacking / gap year

28 August 2010 Rachel would recommend this property

Liked: wooden capsule beds, WiFi

Disliked: only 2 showers for women for the entire building and in the basement which is inconvenient when you're on the sixth floor

68.6%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 60% Value - 80%

Customer review

Alone

City break

27 August 2010 Customer would recommend this property

Liked: good location

Disliked: none.

91.4%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 80%
Location - 80% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Sightseeing & culture

25 August 2010 Customer would recommend this property

Liked: The staff were very friendly and helpful. The little wooden capsules were also very comfortable to sleep in.

Disliked: You always expect a little noise in shared accomodation so cant really complain about that - there were only small lockers to put valuables in, nowhere to put rucksacks.

60.0%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 80%
Location - 60% Cleanliness - 40% Value - 60%

Customer review

With my spouse / partner

Backpacking / gap year

23 August 2010 Customer would recommend this property

Liked: I like those wooden capsules and if you do not mind 25people next to you in dorm it is nice place. Not far from Shinjuku even for a walk.

Disliked: I got beaten by some bugs from my bed, still itching. I guess blankets could be washed more often.

60.0%
Atmosphere - 40% Staff - 80% Facilities - 60% Safety - 60%
Location - 60% Cleanliness - 80% Value - 40%

Ben Hales

Alone

Sightseeing & culture

21 August 2010 Ben would recommend this property

Liked: Cheap and decent location. Beds comfortable enough.

Disliked: not much character

88.6%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 100%

Customer review

Alone

Sightseeing & culture
Partying / nightlife
Shopping
City break

14 August 2010 Customer would recommend this property

Liked: Best hostel in Japan so far! Really open and nice visitors, and the staff is really friendly and helpful! Great place! Probably coming back! Liked the social room on floor nine where everybody easily could find their travel- or partybuddy! Also great high speed Wlan!

Disliked: Customer left no negative feedback.

74.3%
Atmosphere - 60% Staff - 60% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 80% Value - 60%

Customer review

With friends / other travellers

Visiting friends or family

11 August 2010 Customer would recommend this property

Liked: nice place to visit center of Tokyo.

Disliked: nothing

88.6%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year
City break
Sightseeing & culture
Partying / nightlife

10 August 2010 Customer would recommend this property

Liked: location

Disliked: Customer left no negative feedback.

91.4%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

adam hollister

Alone

Sightseeing & culture

08 August 2010 adam would recommend this property

Liked: clean, great staff, great location, cool people.

Disliked: paying for showers kind of sucks, but it`s understandable that they had to find a way to limit the time each person spent in there, especially since there are only 4 mens showers. Unfortunately I didn`t get a chance to see the womens ;)

68.6%
Atmosphere - 40% Staff - 80% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 80% Value - 60%

Customer review

With friends / other travellers

Backpacking / gap year

05 August 2010 Customer would recommend this property

Liked: Staff were very friendly and helpful, location was also really convenient for Shinjuku and Shibuya shopping and nightlife. Capsules and bathroom areas were clean.

Disliked: The common room isn't much to write home about and the kitchen has barely any facilities.

71.4%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 80% Value - 40%

Customer review

With my spouse / partner

Backpacking / gap year

05 August 2010 Customer would recommend this property

Liked: Good, clean 'capsules' in a nice atmostphere with helpful staff. Location is only 3 stops or an ok walk from shinjuku.

Disliked: Customer left no negative feedback.

71.4%
Atmosphere - 80% Staff - 100% Facilities - 40% Safety - 40%
Location - 100% Cleanliness - 80% Value - 60%

Customer review

Alone

Backpacking / gap year
City break
Sightseeing & culture

03 August 2010 Customer would recommend this property

Liked: The location was great and the hostel was very social and allowed people to meet easily

Disliked: Paying for showers, the laundry services were not great and cost as well and the internet was available but a bit slow

88.6%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 80% Value - 100%

Customer review

With friends / other travellers

Sightseeing & culture
Partying / nightlife
Shopping

02 August 2010 Customer would recommend this property

Liked: The sleeping capsules where very comfortable and quiet. The staff was corteous without overdoing it. My only annoyance was some of the other guests, but I guess you will always encounter this at a hostel.

Disliked: The hostel closed from 2am to 4 am. I think it should try to be open 24 hours. Also, the internet was a bit slow.


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