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Reviews of ACE INN Shinjuku

Hostel | Toei Shinjuku, Akebonobash, Tokyo, Japan -

79.0% Overall Rating

181 out of 216 customers would recommend this property

Recent review (07/04/2015)

"Sleeping was surprisingly comfortable - not your traditional capsule hotel but sleeping was easy. WiFi was good, plenty of information around the front desk, common areas and elevator about things to do and see. Helpful…"

Read all ACE INN Shinjuku reviews

Facilities

  • Air Conditioning
  • Credit cards accepted
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • 24 hour reception
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Common area / room

What's Included

  • Luggage Room
  • Linen
  • Towel

Group booking?

Group of 15 or more traveling to Tokyo?

Contact us directly

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79.0%

Overall Rating

181 out of 216 HostelBookers customers said that they would recommend 'ACE INN Shinjuku'

Atmosphere
71.2%
Location
89.6%
Facilities
69.6%
Cleanliness
74.4%
Staff
85.6%
Value
76.8%
Safety
85.6%
Refine your results Showing 188 of 207 reviews Previous   1 | 2 | 3 | 4 | 5 | 6 | 7 | 8   Next
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42.9%
Atmosphere - 40% Staff - 40% Facilities - 40% Safety - 40%
Location - 80% Cleanliness - 20% Value - 40%

Customer review

With friends / other travellers

City break
Sightseeing & culture

07 August 2012

Liked: it was fairly close to main stations and the capsules were really comfortable

Disliked: it was very dirty and smelt of mold. by far the most expensive hostel out of all the ones we had stayed in and in the worst condition. Staff were not very friendly and they didnt have any maps or tourist advice on offer apart from a few scraps taped to the wall.

74.3%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 60%
Location - 60% Cleanliness - 60% Value - 80%

Arthur Jenkins

Alone

Backpacking / gap year
Partying / nightlife
Sightseeing & culture

30 July 2012 Arthur would recommend this property

Liked: The price was really good. The beds were pretty comfortable and it wasn't as awkward as I thought it would be being in a room with so many strangers. The staff was nice and answered any questions I had. The free wifi was great!

Disliked: It felt dirty in some places, most notably the shower room and bathroom on the 10th floor. I also didn't like having to take my shoes off upon entry, and using dirty slippers all day. And even though the price was good, paying 100 yen for a 10 minute shower was pretty whack!

91.4%
Atmosphere - 40% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

29 July 2012 Customer would recommend this property

Liked: The hostel was exactly as we expected - basic and cheap. However the location was better than I anticipated - a thirty second walk from Akebonobashi station, which is one stop from Shinjuku where you can get practically anywhere from.

Disliked: I was disappointed with the lack of socialising amongst people sharing the hostel, however I can appreciate that the hostel staff themselves cannot really influence this.

65.7%
Atmosphere - 40% Staff - 80% Facilities - 60% Safety - 40%
Location - 100% Cleanliness - 40% Value - 100%

Customer review

Alone

Backpacking / gap year
Sightseeing & culture
Visiting friends or family

17 July 2012 Customer would recommend this property

Liked: Cheap and shinjuku is a great location and very easy to get to. Wifi.

Disliked: Very ugly interior, very small lockers

91.4%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 80%

Jeehun Lee

Alone

Backpacking / gap year
Sightseeing & culture

10 July 2012 Jeehun would recommend this property

Liked: I was staying over twenty persons mixed room. But it wasnt bad. Bcuz everyone uses kinda shell, cell to sleep. A little bit bothrs me but ok.

Disliked: Sleeping cell?? Or something like independant bed?? And shower system...

80.0%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 60%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

02 July 2012 Customer would recommend this property

Liked: Very good location. Due to overbooking I was upgraded to a cabin bed for a price of a dorm. Cheap.

Disliked: Shower located on the first floor and coin operated, odor in the room, some staff not very nice and welcoming.

80.0%
Atmosphere - 40% Staff - 100% Facilities - 40% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

City break

23 June 2012

Liked: Excellent location

Disliked: Closes its doors between 2am and 430am.

65.7%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 40% Value - 80%

Simone Firinu

Alone

City break

27 May 2012 Simone would recommend this property

Liked: Location

Disliked: Showers

51.4%
Atmosphere - 40% Staff - 40% Facilities - 40% Safety - 60%
Location - 60% Cleanliness - 40% Value - 80%

Simone Firinu

Alone

Sightseeing & culture

27 May 2012 Simone would recommend this property

Liked: Location, free internet

Disliked: Coin showers in the basement

57.1%
Atmosphere - 40% Staff - 60% Facilities - 40% Safety - 60%
Location - 100% Cleanliness - 40% Value - 60%

Customer review

With my spouse / partner

Backpacking / gap year

16 May 2012

Liked: Location is great, just two stops away from Shinjuku station.

Disliked: Everything else. I'm glad we were only there one night.

80.0%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Christian Bjerknes

Alone

Backpacking / gap year
City break
Sightseeing & culture

10 May 2012 Christian would recommend this property

Liked: This was my second time here and I extended from 2 to 4 nights. The 10-bed dorm (cheapest at 2000 yen) is on the 10th floor in what appears to be a dilapidated penthouse apartment turned hostel. The beds are nice, and the room has an ok toilet/washroom. Considering the location, within walking distance of Shinjuku, this is really good value for Tokyo.

Disliked: Not the most stylish/comfy place you will sleep (dorms on other floors might be different, they are certainly more expensive). The showers are ALL the way down in the basement and costs 100 Yen for 10 minutes.

85.7%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 80% Value - 80%

Marius Seim

With friends / other travellers

Partying / nightlife
Sightseeing & culture

06 May 2012 Marius would recommend this property

Liked: Friendly staff and an interesting experience.

Disliked: Paying for showers.

77.1%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Seah Jerry

Alone

City break

13 March 2012 Seah would recommend this property

Liked: Its near to the heart of the city and just beside the train station

Disliked: Too many backpackers

62.9%
Atmosphere - 60% Staff - 100% Facilities - 40% Safety - 40%
Location - 80% Cleanliness - 80% Value - 40%

miran kadr

Alone

City break

26 January 2012

Liked: Arrived late (around midnight). Staff on front desk very friendly and helpful

Disliked: Stayed in the 10 bed dorm for a night. Beds were incredibly uncomfortable, like sleeping on cardboard. Was on the 10th floor, to use the showers you have to go all the way to the basement, and its a charge to use them.

60.0%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 40%
Location - 80% Cleanliness - 60% Value - 60%

Gustav Ramberg

With friends / other travellers

Sightseeing & culture
Sports, adventure or outdoor activities

19 January 2012 Gustav would recommend this property

Liked: Price, location rather close to Roppongi, Shinjuku and Shibuya. 10th floor!

Disliked: One guy in the reception wasn't very friendly, you have to pay 100 yen for the showers.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Sightseeing & culture

20 December 2011 Customer would recommend this property

Liked: The only truly "free Wi-Fi" that I found in Tokyo was here!

Disliked: The shared dorm room would be improved with some lockers. The capsule rooms have them, but not the shared dorm.

34.3%
Atmosphere - 20% Staff - 40% Facilities - 20% Safety - 20%
Location - 60% Cleanliness - 60% Value - 20%

Daniel Quoy

With friends / other travellers

Backpacking / gap year
Partying / nightlife
Sightseeing & culture

14 December 2011

Liked: Relative closeness to Shinjuku

Disliked: Dorm rooms had no security at all, essentially dorm room in the attic of the building and gets ridiculously hot. Showers in the basement and dorm on the 10th floor. Beds uncomfortable and zero hostel atmosphere

74.3%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

Alone

Backpacking / gap year

24 October 2011 Customer would recommend this property

Liked: Free wifi and good location

Disliked: Nothing really to dislike.

88.6%
Atmosphere - 60% Staff - 100% Facilities - 100% Safety - 80%
Location - 80% Cleanliness - 100% Value - 100%

HOANG VO

Alone

Sightseeing & culture

02 September 2011 HOANG would recommend this property

Liked: Very friendly staff to help travelers. Quiet place to sleep at night. Location is closed to 2 big hubs: shinjuku and shibuya for tourists.

Disliked: Even though location is not far, using the metro with trains change is still tiring. But getting closer could mean much bigger $$$.

62.9%
Atmosphere - 40% Staff - 80% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 40% Value - 80%

Nikolina Hatton

Alone

Visiting friends or family

26 July 2011 Nikolina would recommend this property

Liked: A clean place to sleep in relative privacy with a great location just two stops from Shinjuku. I recommend the capsule beds.

Disliked: The shower room was a bit dirty...

51.4%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 60%
Location - 40% Cleanliness - 20% Value - 40%

chris graham

With friends / other travellers

Backpacking / gap year

05 March 2011

Liked: Free internet

Disliked: pretty dirty in the bathrooms and floor kitchens, no lockers on the 10th floor or a key for the dorm

71.4%
Atmosphere - 60% Staff - 60% Facilities - 40% Safety - 100%
Location - 100% Cleanliness - 80% Value - 60%

Customer review

Alone

Relaxation/spa

27 February 2011 Customer would recommend this property

Liked: no esta mal , para unos pocos dias, tuve la suerte de estar muy solo en el salon, es decir.. silencio y noches tranquilas.. algunos dias van y vienen personas y es mas incomodo.. pero no vas a tokyo a dormir o si? la localizacion de verdad es muy buena

Disliked: pagar por las duchas es extremo creo

68.6%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 40%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year
City break
Partying / nightlife
Sightseeing & culture

27 January 2011 Customer would recommend this property

Liked: Location, price

Disliked: Paying for shower

77.1%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 60%
Location - 60% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Shopping
Sightseeing & culture

29 December 2010 Customer would recommend this property

Liked: clean and tidy, staff is friendly

Disliked: toilet light was not working, shower room inconvenient

88.6%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 20%

Customer review

Alone

City break

27 December 2010

Liked: a

Disliked: It is impossible to sleep correctly inside the room. We have a light which remains switch on until two a.m. It is a pure nightmare


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