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Reviews of ACE INN Shinjuku

Hostel | Toei Shinjuku, Akebonobash, Tokyo, Japan -

77.4% Overall Rating

166 out of 200 customers would recommend this property

Recent review (02/04/2014)

Madeline Minor thinks…

"The staff! The staff at the front desk were always happy to help with something and knew everything about the area. Their wifi was fast, and the location was right next to a pretty central subway…"

Read all ACE INN Shinjuku reviews

Facilities

  • Air Conditioning
  • Credit cards accepted
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • 24 hour reception
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Common area / room

What's Included

  • Luggage Room
  • Linen
  • Towel

Group booking?

Group of 15 or more traveling to Tokyo?

Contact us directly

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77.4%

Overall Rating

166 out of 200 HostelBookers customers said that they would recommend 'ACE INN Shinjuku'

Atmosphere
66.4%
Location
89.6%
Facilities
66.4%
Cleanliness
72.8%
Staff
84.0%
Value
78.4%
Safety
84.0%
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94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Sightseeing & culture

20 December 2011 Customer would recommend this property

Liked: The only truly "free Wi-Fi" that I found in Tokyo was here!

Disliked: The shared dorm room would be improved with some lockers. The capsule rooms have them, but not the shared dorm.

34.3%
Atmosphere - 20% Staff - 40% Facilities - 20% Safety - 20%
Location - 60% Cleanliness - 60% Value - 20%

Daniel Quoy

With friends / other travellers

Backpacking / gap year
Partying / nightlife
Sightseeing & culture

14 December 2011

Liked: Relative closeness to Shinjuku

Disliked: Dorm rooms had no security at all, essentially dorm room in the attic of the building and gets ridiculously hot. Showers in the basement and dorm on the 10th floor. Beds uncomfortable and zero hostel atmosphere

74.3%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

Alone

Backpacking / gap year

24 October 2011 Customer would recommend this property

Liked: Free wifi and good location

Disliked: Nothing really to dislike.

88.6%
Atmosphere - 60% Staff - 100% Facilities - 100% Safety - 80%
Location - 80% Cleanliness - 100% Value - 100%

HOANG VO

Alone

Sightseeing & culture

02 September 2011 HOANG would recommend this property

Liked: Very friendly staff to help travelers. Quiet place to sleep at night. Location is closed to 2 big hubs: shinjuku and shibuya for tourists.

Disliked: Even though location is not far, using the metro with trains change is still tiring. But getting closer could mean much bigger $$$.

62.9%
Atmosphere - 40% Staff - 80% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 40% Value - 80%

Nikolina Hatton

Alone

Visiting friends or family

26 July 2011 Nikolina would recommend this property

Liked: A clean place to sleep in relative privacy with a great location just two stops from Shinjuku. I recommend the capsule beds.

Disliked: The shower room was a bit dirty...

51.4%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 60%
Location - 40% Cleanliness - 20% Value - 40%

chris graham

With friends / other travellers

Backpacking / gap year

05 March 2011

Liked: Free internet

Disliked: pretty dirty in the bathrooms and floor kitchens, no lockers on the 10th floor or a key for the dorm

71.4%
Atmosphere - 60% Staff - 60% Facilities - 40% Safety - 100%
Location - 100% Cleanliness - 80% Value - 60%

Customer review

Alone

Relaxation/spa

27 February 2011 Customer would recommend this property

Liked: no esta mal , para unos pocos dias, tuve la suerte de estar muy solo en el salon, es decir.. silencio y noches tranquilas.. algunos dias van y vienen personas y es mas incomodo.. pero no vas a tokyo a dormir o si? la localizacion de verdad es muy buena

Disliked: pagar por las duchas es extremo creo

68.6%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 40%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year
City break
Partying / nightlife
Sightseeing & culture

27 January 2011 Customer would recommend this property

Liked: Location, price

Disliked: Paying for shower

77.1%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 60%
Location - 60% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Shopping
Sightseeing & culture

29 December 2010 Customer would recommend this property

Liked: clean and tidy, staff is friendly

Disliked: toilet light was not working, shower room inconvenient

88.6%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 20%

Customer review

Alone

City break

27 December 2010

Liked: a

Disliked: It is impossible to sleep correctly inside the room. We have a light which remains switch on until two a.m. It is a pure nightmare

65.7%
Atmosphere - 60% Staff - 100% Facilities - 40% Safety - 60%
Location - 80% Cleanliness - 60% Value - 60%

Customer review

Alone

Sightseeing & culture

09 December 2010

Liked: location was decent, price was cheap

Disliked: the only word that i can think of to describe the dorm is refugee camp. there were no lockers, the bathroom light didn't function, the dorm light was on for most of the night (with people coming in and out), there was no lock on the dorm room (so anyone who had access to the building had access to the dorm). the price is good for the location, but it depends how much you can tolerate!

80.0%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

Alone

Sightseeing & culture

06 December 2010 Customer would recommend this property

Liked: Location

Disliked: The showers were out of service the first night.

80.0%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 60% Cleanliness - 80% Value - 60%

rikke sørensen

With my spouse / partner

Sports, adventure or outdoor activities
Backpacking / gap year
Sightseeing & culture
Partying / nightlife
Visiting friends or family
Relaxation/spa
Romantic getaway
Shopping

22 November 2010 rikke would recommend this property

Liked: Free internet and very cheap phone calls all over the world.Nice common room with television and sofa group.

Disliked: Quite expensive for very little room to sleep in, very warm at night. You pay extra to sleep end the special beds, which is described on hostelbookers.

74.3%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 80% Value - 80%

Charles Ramsay

Alone

Sports, adventure or outdoor activities
Backpacking / gap year
Sightseeing & culture
Partying / nightlife

16 November 2010 Charles would recommend this property

Liked: Excellent location and good place to meet people.

Disliked: Lack of cooking facilities, no key for either main enterance or room so isn't the most secure

82.9%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year
Sightseeing & culture
Partying / nightlife

07 November 2010 Customer would recommend this property

Liked: The best part was definitely the location. Close to all of the most interesting parts of Tokyo.

Disliked: The beds aren't comfortable and the commons area isn't the best.

42.9%
Atmosphere - 40% Staff - 40% Facilities - 40% Safety - 80%
Location - 40% Cleanliness - 20% Value - 40%

Customer review

Alone

Sightseeing & culture

20 October 2010

Liked: Free internet

Disliked: Cleanliness The staff was bored Shower : 100 yen / 10 min

60.0%
Atmosphere - 20% Staff - 40% Facilities - 80% Safety - 60%
Location - 80% Cleanliness - 60% Value - 80%

Customer review

With friends / other travellers

City break

12 October 2010

Liked: Location and price.

Disliked: The rooms were very stuffy and there was no atmosphere or character. Also the staff were quite apathetic, one guy in particular was very stern. There was an older man who was helpful and friendly.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Felix Kruse

With friends / other travellers

Sports, adventure or outdoor activities
Backpacking / gap year
Sightseeing & culture
Partying / nightlife

12 October 2010 Felix would recommend this property

Liked: the location is amazing for people who are visiting tokyo! it's just a jump from shinjuku, and by metro you kan get anywhere in a few minutes!We did not have a capsule as we thought we would, but stayed on the 10th floor, which is a beautiful normal 12 bedroom dorm! there was nothing to complain about!

Disliked: Felix left no negative feedback.

74.3%
Atmosphere - 40% Staff - 100% Facilities - 80% Safety - 80%
Location - 60% Cleanliness - 100% Value - 60%

Customer review

With friends / other travellers

City break

08 October 2010 Customer would recommend this property

Liked: the guy on the front desk was really nice and friendly. it was clean and had free wifi

Disliked: the door is shut between 2am and 4am kind of feels like you are on a school trip and not an adult paying to stay there. they hoover the room during the day even if everyone in the room is still asleep. we didnt get to check in til 4pm! even though check out is 11am. the showers cost 100yen and are not the greatest. not really where you would go for a party hostel, constantly being told to keep quiet and we got in trouble for our room being a mess even though it was only our laudry hanging up.

80.0%
Atmosphere - 60% Staff - 80% Facilities - 100% Safety - 80%
Location - 60% Cleanliness - 80% Value - 100%

Customer review

Alone

Sightseeing & culture

27 September 2010 Customer would recommend this property

Liked: Cheap and location is not too bad. Decent line to be on.

Disliked: Didn't get a great sleep.

68.6%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 80% Value - 60%

Customer review

Alone

Backpacking / gap year

24 September 2010 Customer would recommend this property

Liked: Good location and clean

Disliked: Have to pay for showers and waiting for the only elevator to go up and down can get a bit annoying

88.6%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

Alone

Backpacking / gap year
City break
Relaxation/spa

21 September 2010 Customer would recommend this property

Liked: Free internet, towel, i enjoy to sleep in capsul....

Disliked: Other turist wasnt very comunicative but the place is ok.

62.9%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 60%
Location - 40% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year

19 September 2010 Customer would recommend this property

Liked: The capsules

Disliked: Location

88.6%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 80%

Customer review

Alone

Sightseeing & culture

18 September 2010 Customer would recommend this property

Liked: clean

Disliked: small

82.9%
Atmosphere - 100% Staff - 80% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Umair Niazi

Alone

Sports, adventure or outdoor activities
Backpacking / gap year
Sightseeing & culture

03 September 2010 Umair would recommend this property

Liked: Its a neat and compact hostel with all the basic anmeties. The place was well organised. Although most of the accomodation is wooden capsules which is a hybrid between bunk beds and hitech capsules. I didnt feel clastrophobic in there. - Free internet in the lobby and fairly good wifi in the dorms and community area on 9th floor was of great use.- Checkin and checkout is convenient and can be done at any time with coordination with the duty staff. - Most of the staff can communicate in good english and are quiet helpfull. - 2 subway stations at near vicinity - Akebonobashi station( exit A-2) turn rt 1 min walk across the road .

Disliked: - You have to pay 100Yen for the shower which is loc in the basement. 4 each for men and women. However, there was never any waiting line down there. - Although it is located in the central Shinjuku District, however, it is 30 mins walk away from the buzz area. So coming back from Shinjuku or Rappungi after midnight is not possible except by extremely expensive taxi or by 40-60 mins walk. Else one has to wait till 0500 hrs in the morning for subway to start.


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