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Reviews of ACE INN Shinjuku

Hostel | Toei Shinjuku, Akebonobash, Tokyo, Japan -

79.2% Overall Rating

172 out of 207 customers would recommend this property

Recent review (09/07/2014)

Wisapan Danuponpattana thinks…

"- Good location and near subway - Staffs able to communicate in English.They can explain about attraction places if you need."

Read all ACE INN Shinjuku reviews

Facilities

  • Air Conditioning
  • Credit cards accepted
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • 24 hour reception
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Common area / room

What's Included

  • Luggage Room
  • Linen
  • Towel

Group booking?

Group of 15 or more traveling to Tokyo?

Contact us directly

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79.2%

Overall Rating

172 out of 207 HostelBookers customers said that they would recommend 'ACE INN Shinjuku'

Atmosphere
70.4%
Location
91.2%
Facilities
67.2%
Cleanliness
76.8%
Staff
87.2%
Value
77.6%
Safety
84.0%
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57.1%
Atmosphere - 40% Staff - 60% Facilities - 40% Safety - 60%
Location - 100% Cleanliness - 40% Value - 60%

Customer review

With my spouse / partner

Backpacking / gap year

16 May 2012

Liked: Location is great, just two stops away from Shinjuku station.

Disliked: Everything else. I'm glad we were only there one night.

80.0%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Christian Bjerknes

Alone

Backpacking / gap year
City break
Sightseeing & culture

10 May 2012 Christian would recommend this property

Liked: This was my second time here and I extended from 2 to 4 nights. The 10-bed dorm (cheapest at 2000 yen) is on the 10th floor in what appears to be a dilapidated penthouse apartment turned hostel. The beds are nice, and the room has an ok toilet/washroom. Considering the location, within walking distance of Shinjuku, this is really good value for Tokyo.

Disliked: Not the most stylish/comfy place you will sleep (dorms on other floors might be different, they are certainly more expensive). The showers are ALL the way down in the basement and costs 100 Yen for 10 minutes.

85.7%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 80% Value - 80%

Marius Seim

With friends / other travellers

Partying / nightlife
Sightseeing & culture

06 May 2012 Marius would recommend this property

Liked: Friendly staff and an interesting experience.

Disliked: Paying for showers.

77.1%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Seah Jerry

Alone

City break

13 March 2012 Seah would recommend this property

Liked: Its near to the heart of the city and just beside the train station

Disliked: Too many backpackers

62.9%
Atmosphere - 60% Staff - 100% Facilities - 40% Safety - 40%
Location - 80% Cleanliness - 80% Value - 40%

miran kadr

Alone

City break

26 January 2012

Liked: Arrived late (around midnight). Staff on front desk very friendly and helpful

Disliked: Stayed in the 10 bed dorm for a night. Beds were incredibly uncomfortable, like sleeping on cardboard. Was on the 10th floor, to use the showers you have to go all the way to the basement, and its a charge to use them.

60.0%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 40%
Location - 80% Cleanliness - 60% Value - 60%

Gustav Ramberg

With friends / other travellers

Sightseeing & culture
Sports, adventure or outdoor activities

19 January 2012 Gustav would recommend this property

Liked: Price, location rather close to Roppongi, Shinjuku and Shibuya. 10th floor!

Disliked: One guy in the reception wasn't very friendly, you have to pay 100 yen for the showers.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Sightseeing & culture

20 December 2011 Customer would recommend this property

Liked: The only truly "free Wi-Fi" that I found in Tokyo was here!

Disliked: The shared dorm room would be improved with some lockers. The capsule rooms have them, but not the shared dorm.

34.3%
Atmosphere - 20% Staff - 40% Facilities - 20% Safety - 20%
Location - 60% Cleanliness - 60% Value - 20%

Daniel Quoy

With friends / other travellers

Backpacking / gap year
Partying / nightlife
Sightseeing & culture

14 December 2011

Liked: Relative closeness to Shinjuku

Disliked: Dorm rooms had no security at all, essentially dorm room in the attic of the building and gets ridiculously hot. Showers in the basement and dorm on the 10th floor. Beds uncomfortable and zero hostel atmosphere

74.3%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

Alone

Backpacking / gap year

24 October 2011 Customer would recommend this property

Liked: Free wifi and good location

Disliked: Nothing really to dislike.

88.6%
Atmosphere - 60% Staff - 100% Facilities - 100% Safety - 80%
Location - 80% Cleanliness - 100% Value - 100%

HOANG VO

Alone

Sightseeing & culture

02 September 2011 HOANG would recommend this property

Liked: Very friendly staff to help travelers. Quiet place to sleep at night. Location is closed to 2 big hubs: shinjuku and shibuya for tourists.

Disliked: Even though location is not far, using the metro with trains change is still tiring. But getting closer could mean much bigger $$$.

62.9%
Atmosphere - 40% Staff - 80% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 40% Value - 80%

Nikolina Hatton

Alone

Visiting friends or family

26 July 2011 Nikolina would recommend this property

Liked: A clean place to sleep in relative privacy with a great location just two stops from Shinjuku. I recommend the capsule beds.

Disliked: The shower room was a bit dirty...

51.4%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 60%
Location - 40% Cleanliness - 20% Value - 40%

chris graham

With friends / other travellers

Backpacking / gap year

05 March 2011

Liked: Free internet

Disliked: pretty dirty in the bathrooms and floor kitchens, no lockers on the 10th floor or a key for the dorm

71.4%
Atmosphere - 60% Staff - 60% Facilities - 40% Safety - 100%
Location - 100% Cleanliness - 80% Value - 60%

Customer review

Alone

Relaxation/spa

27 February 2011 Customer would recommend this property

Liked: no esta mal , para unos pocos dias, tuve la suerte de estar muy solo en el salon, es decir.. silencio y noches tranquilas.. algunos dias van y vienen personas y es mas incomodo.. pero no vas a tokyo a dormir o si? la localizacion de verdad es muy buena

Disliked: pagar por las duchas es extremo creo

68.6%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 40%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year
City break
Partying / nightlife
Sightseeing & culture

27 January 2011 Customer would recommend this property

Liked: Location, price

Disliked: Paying for shower

77.1%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 60%
Location - 60% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Shopping
Sightseeing & culture

29 December 2010 Customer would recommend this property

Liked: clean and tidy, staff is friendly

Disliked: toilet light was not working, shower room inconvenient

88.6%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 20%

Customer review

Alone

City break

27 December 2010

Liked: a

Disliked: It is impossible to sleep correctly inside the room. We have a light which remains switch on until two a.m. It is a pure nightmare

65.7%
Atmosphere - 60% Staff - 100% Facilities - 40% Safety - 60%
Location - 80% Cleanliness - 60% Value - 60%

Customer review

Alone

Sightseeing & culture

09 December 2010

Liked: location was decent, price was cheap

Disliked: the only word that i can think of to describe the dorm is refugee camp. there were no lockers, the bathroom light didn't function, the dorm light was on for most of the night (with people coming in and out), there was no lock on the dorm room (so anyone who had access to the building had access to the dorm). the price is good for the location, but it depends how much you can tolerate!

80.0%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

Alone

Sightseeing & culture

06 December 2010 Customer would recommend this property

Liked: Location

Disliked: The showers were out of service the first night.

80.0%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 60% Cleanliness - 80% Value - 60%

rikke sørensen

With my spouse / partner

Sports, adventure or outdoor activities
Backpacking / gap year
Sightseeing & culture
Partying / nightlife
Visiting friends or family
Relaxation/spa
Romantic getaway
Shopping

22 November 2010 rikke would recommend this property

Liked: Free internet and very cheap phone calls all over the world.Nice common room with television and sofa group.

Disliked: Quite expensive for very little room to sleep in, very warm at night. You pay extra to sleep end the special beds, which is described on hostelbookers.

74.3%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 80% Value - 80%

Charles Ramsay

Alone

Sports, adventure or outdoor activities
Backpacking / gap year
Sightseeing & culture
Partying / nightlife

16 November 2010 Charles would recommend this property

Liked: Excellent location and good place to meet people.

Disliked: Lack of cooking facilities, no key for either main enterance or room so isn't the most secure

82.9%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year
Sightseeing & culture
Partying / nightlife

07 November 2010 Customer would recommend this property

Liked: The best part was definitely the location. Close to all of the most interesting parts of Tokyo.

Disliked: The beds aren't comfortable and the commons area isn't the best.

42.9%
Atmosphere - 40% Staff - 40% Facilities - 40% Safety - 80%
Location - 40% Cleanliness - 20% Value - 40%

Customer review

Alone

Sightseeing & culture

20 October 2010

Liked: Free internet

Disliked: Cleanliness The staff was bored Shower : 100 yen / 10 min

60.0%
Atmosphere - 20% Staff - 40% Facilities - 80% Safety - 60%
Location - 80% Cleanliness - 60% Value - 80%

Customer review

With friends / other travellers

City break

12 October 2010

Liked: Location and price.

Disliked: The rooms were very stuffy and there was no atmosphere or character. Also the staff were quite apathetic, one guy in particular was very stern. There was an older man who was helpful and friendly.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Felix Kruse

With friends / other travellers

Sports, adventure or outdoor activities
Backpacking / gap year
Sightseeing & culture
Partying / nightlife

12 October 2010 Felix would recommend this property

Liked: the location is amazing for people who are visiting tokyo! it's just a jump from shinjuku, and by metro you kan get anywhere in a few minutes!We did not have a capsule as we thought we would, but stayed on the 10th floor, which is a beautiful normal 12 bedroom dorm! there was nothing to complain about!

Disliked: Felix left no negative feedback.

74.3%
Atmosphere - 40% Staff - 100% Facilities - 80% Safety - 80%
Location - 60% Cleanliness - 100% Value - 60%

Customer review

With friends / other travellers

City break

08 October 2010 Customer would recommend this property

Liked: the guy on the front desk was really nice and friendly. it was clean and had free wifi

Disliked: the door is shut between 2am and 4am kind of feels like you are on a school trip and not an adult paying to stay there. they hoover the room during the day even if everyone in the room is still asleep. we didnt get to check in til 4pm! even though check out is 11am. the showers cost 100yen and are not the greatest. not really where you would go for a party hostel, constantly being told to keep quiet and we got in trouble for our room being a mess even though it was only our laudry hanging up.


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