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Reviews of Ace Inn Shinjuku Tokyo Hostel

5-2 Katamachi, Shinjuku-ku, Tokyo, Japan

Atmosphere 76%

Cleanliness 78%

Facilities 78%

Location 87%

Safety 83%

Staff 89%

Value 84%

What's Included

  • Linen
  • Luggage Room
  • Towel

Facilities

  • Air conditioning
  • Free Wi-Fi
  • Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Bicycle Parking
  • Breakfast Not Included
  • Card Phones
  • Common Room
  • Elevator
  • Free Internet Access
  • Games Room
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Hot Tub
  • Internet Access
  • Laundry Facilities
  • Linen Included
  • Luggage Storage
  • Parking
  • Reading Light
  • Swimming Pool
  • Tea/Coffee Making Facilities
  • Tours/Travel Desk
  • Towels Included
  • Towels for hire
  • Vending Machines
  • Washing machine

Check-in / Check-out

Earliest check-in: 00:00

Latest Check-out: 11:00

Policies

  • Credit Cards Accepted
  • Non Smoking
  • Taxes Included

Group booking?

Group of 15 or more traveling to Tokyo?

Contact us directly

Atmosphere 76%

Cleanliness 78%

Facilities 78%

Location 87%

Safety 83%

Staff 89%

Value 84%

Showing 21-30 of 64 reviews

86% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 100%
  • Facilities - 80%
  • Location - 80%
  • Safety - 80%
  • Staff - 100%
  • Value - 80%
86% Overall Rating

Anonymous
29 Mar 2015

Travel Type:
Alone

Trip Type:
Backpacking / gap year, Partying / nightlife, Sightseeing & culture, Visiting friends or family

Liked: Sleeping was surprisingly comfortable - not your traditional capsule hotel but sleeping was easy. WiFi was good, plenty of information around the front desk, common areas and elevator about things to do and see. Helpful staff.

Disliked: Power points aren't that easily accessible to the capsule (at least for my bed, top bunk) - phones and laptops that require charge are out in the open or quite a stretch to reach your bed (if you want them out of sight) - very minor inconvenience.

Customer would recommend this property

77% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 60%
  • Facilities - 80%
  • Location - 100%
  • Safety - 100%
  • Staff - 40%
  • Value - 100%
77% Overall Rating

Anonymous
09 Feb 2015

Travel Type:
Alone

Trip Type:
Visiting friends or family

Liked: Unbeatable for the price and locationNice big dorm on top floor..extremely spacious for ShinjukuClean showers

Disliked: Found a middle aged Japanese man smoking on 9F. Signs say that smokers will be asked to leave property immediately. Told staff, and one went and asked him to stop - that's all. Maybe he's the owner? Couldn't use 9F because it stunk of smoke every day. Why make rules if you're not going to enforce them?

Customer would recommend this property

91% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 80%
  • Value - 100%
91% Overall Rating

Anonymous
30 Jan 2015

Travel Type:
With friends / other travellers

Trip Type:
City break

Liked: I liked the 24 hour check in and the usefulness of staff!

Disliked: There was nothing I disliked.

Customer would recommend this property

91% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 80%
  • Facilities - 100%
  • Location - 100%
  • Safety - 60%
  • Staff - 100%
  • Value - 100%
91% Overall Rating

Anonymous
15 Jan 2015

Travel Type:
Alone

Trip Type:
Sightseeing & culture, Visiting friends or family

Liked: I really loved the place from the first minute til the last. Charming green building, nice roof top balcony.

Disliked: The main door should have a code to get in.

Customer would recommend this property

94% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 80%
  • Safety - 80%
  • Staff - 100%
  • Value - 100%
94% Overall Rating

Anonymous
06 Jan 2015

Travel Type:
With my spouse / partner

Trip Type:
Sightseeing & culture

Liked: great staff, awesome capsules

Customer would recommend this property

97% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 80%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
97% Overall Rating

Anonymous
24 Dec 2014

Travel Type:
As a family with children

Trip Type:
Family Holiday

Liked: All the receptionists were nice and very friendly. I'm planning to stay there again.

Customer would recommend this property

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
18 Dec 2014

Travel Type:
Alone

Trip Type:
Relaxation / spa, Shopping, Sightseeing & culture

Liked: .A wonderful property in downtown of Tokyo. .They are amazing, wonderful! .I loved so much ACE INN Shinjuku

Customer would recommend this property

77% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 80%
  • Facilities - 60%
  • Location - 100%
  • Safety - 80%
  • Staff - 80%
  • Value - 80%
77% Overall Rating

Anonymous
11 Sep 2014

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year

Liked: ACE INN Shinjuku in Tokyo the room price is cheaper at Shinjuku Japan

Disliked: ACE INN Shinjuku in Tokyo in kitchen the space is so small

Customer would recommend this property

83% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 100%
  • Facilities - 60%
  • Location - 100%
  • Safety - 80%
  • Staff - 80%
  • Value - 80%
83% Overall Rating

Anonymous
22 Aug 2014

Travel Type:
With friends / other travellers

Trip Type:
Visiting friends or family

Liked: Location

Disliked: Bathroom

71% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 40%
  • Facilities - 60%
  • Location - 80%
  • Safety - 80%
  • Staff - 100%
  • Value - 80%
71% Overall Rating

Anonymous
03 Jul 2014

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year, Sightseeing & culture

Liked: - Good location and near subway- Staffs able to communicate in English.They can explain about attraction places if you need.

Disliked: Quite dirty

Customer would recommend this property

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