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Reviews of ACE INN Shinjuku

Hostel | Toei Shinjuku, Akebonobash, Tokyo, Japan -

77.4% Overall Rating

166 out of 200 customers would recommend this property

Recent review (02/04/2014)

Madeline Minor thinks…

"The staff! The staff at the front desk were always happy to help with something and knew everything about the area. Their wifi was fast, and the location was right next to a pretty central subway…"

Read all ACE INN Shinjuku reviews

Facilities

  • Air Conditioning
  • Credit cards accepted
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • 24 hour reception
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Common area / room

What's Included

  • Luggage Room
  • Linen
  • Towel

Group booking?

Group of 15 or more traveling to Tokyo?

Contact us directly

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77.4%

Overall Rating

166 out of 200 HostelBookers customers said that they would recommend 'ACE INN Shinjuku'

Atmosphere
66.4%
Location
89.6%
Facilities
66.4%
Cleanliness
72.8%
Staff
84.0%
Value
78.4%
Safety
84.0%
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62.9%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 60%
Location - 60% Cleanliness - 60% Value - 60%

Customer review

Alone

Sightseeing & culture

14 July 2013 Customer would recommend this property

Liked: Cheap

Disliked: You have to pay to use the shower! Hard mattresses

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Ian Wedlock

With friends / other travellers

Events / festivals
Partying / nightlife
Shopping
Sightseeing & culture
Sports, adventure or outdoor activities

11 July 2013 Ian would recommend this property

Liked: I loved how easy it was to get to the train station and also how helpful the staff were!

Disliked: The bathrooms were a little bit outdated and annoying to access.

88.6%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 80%
Location - 80% Cleanliness - 100% Value - 80%

Customer review

With friends / other travellers

Business / conference

14 June 2013 Customer would recommend this property

Liked: Comfortable beds, helpful staff, free wi-fi throughout hostel.

Disliked: None.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Kai Ning Candace Lui

With my spouse / partner

Backpacking / gap year

09 June 2013 Kai Ning Candace would recommend this property

Liked: Staff are helpful and nice, good location, place are clean and comfortable.There are maps provided on groud floor, can rent bicycle and enough public computer to use.

Disliked: Every time when you have shower you need to pay 100 yen.

40.0%
Atmosphere - 20% Staff - 60% Facilities - 20% Safety - 60%
Location - 60% Cleanliness - 40% Value - 20%

dave potts

Alone

City break
Sightseeing & culture

02 June 2013 dave would recommend this property

Liked: there is little to like about this place. the staff do speak english, but they don't appear to be well travelled, are not young and don't really care if you have a problem.

Disliked: smelly, dark, bad atmosphere, no plugs in capsule beds, showers in basement while you stay on 9th floor, coin op showers, will not give refunds if your travel plans change. generally unhelpful people.

82.9%
Atmosphere - 80% Staff - 100% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year

29 May 2013 Customer would recommend this property

Liked: Great location and good value for such a central hostel, also very sociable and good for meeting people.

Disliked: You have to pay for showers - it's not much but you should never have to pay to wash yourself!

74.3%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 40% Value - 80%

Steve Kukan

Alone

Sightseeing & culture

12 May 2013 Steve would recommend this property

Liked: Very close to train station. Lift to the 10 floors.

Disliked: Shower in basement. Long way from 10th floor I was on. Only 1 toilet and 1 wash basin for the whole floor. No spoon for coffee or milk powder. Had to tip them out of the bottles.

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Sightseeing & culture

09 May 2013 Customer would recommend this property

Liked: the staff was incredibly nice and helpful. They were trying to help us in any way possible. Moreover, everyone spoke good English.

Disliked: The common lounge area is a little old and falling apart but I guess that's normal with so many guests.

80.0%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 60%

Customer review

With friends / other travellers

City break
Sightseeing & culture

30 April 2013 Customer would recommend this property

Liked: The convenient location. Diversity of travelers. Easy communication with staff.

Disliked: Sometimes people would be loud when they came back from a party.

80.0%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Davide Fumagalli

Alone

City break

18 April 2013 Davide would recommend this property

Liked: Location

Disliked: Floors plan

74.3%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 40% Value - 80%

Andrew Leyland

Alone

Backpacking / gap year

16 April 2013 Andrew would recommend this property

Liked: - friendly staff - cheap - good location

Disliked: - it's very basic, it wouldn't suit everyones tastes but you get what you pay for

88.6%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 60% Cleanliness - 100% Value - 100%

Luis Flox

Alone

Backpacking / gap year
City break

11 April 2013 Luis would recommend this property

Liked: I think is perfect combination price/facilities. The common area is perfect, little kitchen, a lot couches, tv, is clean ....wifi is working and fast in all building. the showers price is 100 yenes not too much. Tokyo is a big city so if you want to discover all neighbor is impossible to choose one unique and perfect hostel... This one is closed to metro station Akebonobashi so is ok

Disliked: there are not cutlery and crockery

94.3%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Danni Wayne Rawlings

Alone

City break

09 April 2013 Danni Wayne would recommend this property

Liked: fantastic location

Disliked: nothing

82.9%
Atmosphere - 80% Staff - 100% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Ian Spinks

Alone

Backpacking / gap year
Sightseeing & culture

07 April 2013 Ian would recommend this property

Liked: really like the capsules, private and comfortable. hostel is in a great location.

Disliked: showers in the basement is annoying, no kitchen facilities

74.3%
Atmosphere - 80% Staff - 100% Facilities - 60% Safety - 80%
Location - 60% Cleanliness - 60% Value - 80%

Customer review

With my spouse / partner

Backpacking / gap year

07 April 2013 Customer would recommend this property

Liked: Easily accessible from station, good lockers, cool experience staying in a box

Disliked: Paying for showers. Smelly lobby due to all the hundreds of shoes. Maybe just because it was raining and therefore damp smelling travellers shoes filling the nostrils was not a great smell to be welcomed by.

74.3%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 60%
Location - 100% Cleanliness - 60% Value - 80%

Customer review

Alone

Work / volunteering

24 March 2013 Customer would recommend this property

Liked: Easy to find, short walk from train station, very friendly staff.

Disliked: Customer left no negative feedback.

91.4%
Atmosphere - 60% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Customer review

With my spouse / partner

Sightseeing & culture

22 March 2013 Customer would recommend this property

Liked: Very clean, good price, helpful staff

Disliked: Customer left no negative feedback.

88.6%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 80%

Aidan Martinelli

Alone

Partying / nightlife
Sightseeing & culture

27 February 2013 Aidan would recommend this property

Liked: Good location, friendly staff, comfortable accomadation.

Disliked: Terrible elevator, expect long waits (no stairs). Automatic sinks make it hard to wash your face. Doona doesn't quite cover up your entire body. Some really weird guests...

45.7%
Atmosphere - 20% Staff - 40% Facilities - 40% Safety - 80%
Location - 80% Cleanliness - 20% Value - 40%

Michael Carroll

With friends / other travellers

Backpacking / gap year

29 January 2013

Liked: Only the location.

Disliked: Where to start.... No atmosphere, you have to pay to have a shower (even though this place is on the expensive end of the spectrum), no control over rowdy guests, the doors are locked for entrance and exit between 2 and 4:30am, thin mattresses and to cap it off I was bitten by something while sleeping and management were not able to assist me as it was a Sunday and the owner wasn't around. We ended up leaving early for a much nicer and cheaper hostel in the asakusa area.

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Johan Moren

Alone

Backpacking / gap year
Shopping
Sightseeing & culture
Visiting friends or family

24 January 2013 Johan would recommend this property

Liked: Located only 2stops from Shinjuku Stn, this is a very good and easy place to get to. Good value for money. Reall great and friendly staff! Fast wifi available everywhere. Very clean.

Disliked: You had to pay for showers(only 100¥, but still). The bathrooms could have been nicer.

91.4%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 80% Value - 100%

Customer review

With friends / other travellers

Partying / nightlife

08 January 2013 Customer would recommend this property

Liked: Everything!

Disliked: Customer left no negative feedback.

82.9%
Atmosphere - 60% Staff - 100% Facilities - 100% Safety - 100%
Location - 60% Cleanliness - 60% Value - 100%

Farrah Tek

Alone

Visiting friends or family

05 January 2013

Liked: Staff are extremely helpful.

Disliked: Only reason I would never stay there is because you share the room with other people. Had this rude European speaking German on Skype all night. I could not sleep and she was dumb and oblivious to being respectful. What's the purpose of being in a place where you can't sleep? I am writing this review right now as she doesn't even have headphones so you can also hear her loud friend.

77.1%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

solfrizzi giuseppe

Alone

Partying / nightlife
Relaxation/spa
Shopping
Sightseeing & culture

28 December 2012 solfrizzi would recommend this property

Liked: position is excellent

Disliked: solfrizzi left no negative feedback.

94.3%
Atmosphere - 60% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

27 December 2012 Customer would recommend this property

Liked: It was exactly what i expected it to be, an affordable base to explore Tokyo

Disliked: Nothing really, the slippers they provide are not really made for european size feet :)

88.6%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Nickolas Warner

Alone

Backpacking / gap year
Sightseeing & culture

24 December 2012 Nickolas would recommend this property

Liked: It will be hard to find a less expensive hostel so close to central Tokyo. Fairly clean, friendly, though "businessy" staff. Felt more like a hotel than a friendly hostel, though that isn't always a bad thing. Free coffee and tea. Met loads of interesting travelers there.

Disliked: Having a curfew, even though only two and a half hours of closed time, can still put a damper on things. Shower costs money which was unexpected. Very bare bones and not much charm, but for two thousand yen a night, who can complain.


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