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Reviews of Ciao Hostel

Hostel | Via Guido Monaco 34, Florence, Tuscany, Italy 50144

87.7% Overall Rating

487 out of 530 customers would recommend this property

Recent review (28/07/2014)

"Very much like a hotel -- this is an extremely upscale hostel with lots of ammenities."

Read all Ciao Hostel reviews

Facilities

  • Air Conditioning
  • Credit cards accepted
  • Self-catering Facilities
  • No curfew
  • Internet / Wi-Fi
  • Safety deposit
  • 24 hour hot showers
  • Tours/Travel Desk
  • Common area / room
  • Communal kitchen
  • Elevator / lift(s)
  • Outside area
  • Television room

What's Included

  • Linen
  • Towel

Important Information

Please note that the latest check-in for Ciao Hostel is at 8 pm.If you are planning to arrive later you should inform the property. If your arrival time after 22:00 will not be possible to make the check-in. Please check this detail before making your reservation. If during the trip there will be a delay of train or plane etc.. you must to inform the reception preferably by phone or via e-mail before hours 22:00.”

Group booking?

Group of 15 or more traveling to Florence?

Contact us directly

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87.7%

Overall Rating

487 out of 530 HostelBookers customers said that they would recommend 'Ciao Hostel'

Atmosphere
83.2%
Location
78.4%
Facilities
88.8%
Cleanliness
90.4%
Staff
88.0%
Value
91.2%
Safety
93.6%
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60.0%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 60%
Location - 60% Cleanliness - 60% Value - 60%

Customer review

With friends / other travellers

Backpacking / gap year
Sightseeing & culture

30 March 2013 Customer would recommend this property

Liked: no bunk beds

Disliked: poor internet connection

80.0%
Atmosphere - 100% Staff - 80% Facilities - 60% Safety - 100%
Location - 40% Cleanliness - 80% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

28 March 2013 Customer would recommend this property

Liked: The rooms were very cool! big and with big windows an cortains. The place is very spacious and clean.

Disliked: They didn't have staff to clean, and no tea, sugar or cofee. (basic things in a hostel in my opinion). The bathrooms just clean up once a day. The place is not far from the trains station, but is ir far from center and the night zone.

85.7%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

25 March 2013 Customer would recommend this property

Liked: It is nice to not have so many beds in the same room, the beds are comfortable, lots of space for your stuff and the location is good.

Disliked: Would have liked an oven, and maybe an extra bathroom, but that's it.

85.7%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 80%
Location - 60% Cleanliness - 100% Value - 100%

Marciano de Bruin

Alone

Backpacking / gap year

20 March 2013 Marciano would recommend this property

Liked: - Very good shower - Clean - Free towels & shampoo - Nice kitchen / common room

Disliked: - Not really in the city centre (but still walkable) - No lockers

91.4%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

leonel meneses

With my spouse / partner

Sightseeing & culture

05 March 2013 leonel would recommend this property

Liked: Great location, from train station and interest places

Disliked: ok

85.7%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 80% Value - 100%

Customer review

Alone

City break
Work / volunteering

01 March 2013 Customer would recommend this property

Liked: Really nice Staff and rooms.

Disliked: not the atmosphere of a hostel, rather than a hotel. Which ca be nice as well!

42.9%
Atmosphere - 40% Staff - 20% Facilities - 20% Safety - 20%
Location - 80% Cleanliness - 80% Value - 40%

Customer review

Alone

Sightseeing & culture

28 January 2013

Liked: It was clean, most of the time. The Facilities are new.

Disliked: Untrained staff at the reception, half of the time not present. They do not have a place to store the bags if you check out later than 9am, which means your bags stay in the corridor, un attended until you leave. If you leave your keys in the room by mistake after 10pm, there is no one there to help you. No events organized and the staff did not know where to find an internet caffe, even when their internet was down half of the time. The internet, when it works, has no password. Both my iphone and my pc kept loosing connection every 2 to 3 minutes... VERY annoying.

91.4%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

25 October 2012 Customer would recommend this property

Liked: It is very close to the main station and it is very important to backpackers with heavy bags. The rooms and bathrooms are so clean! Beds are single beds (not double-bunks) so you can sleep more comfortably.

Disliked: I don't know whether it was in here or not, but I was bitten by mosquito or bed bug.

91.4%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Thomas Collier

With friends / other travellers

Backpacking / gap year

15 October 2012 Thomas would recommend this property

Liked: Clean, new, safe, good location near the main station and most monuments.

Disliked: Had no common room. No clothes washing no facility's.

94.3%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Carlos Amaris

Alone

Backpacking / gap year

14 October 2012 Carlos would recommend this property

Liked: The facilities are very spacious, clean and nifty.

Disliked: It's quite lonely at night.

91.4%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

mehdi salehi

With friends / other travellers

City break

13 October 2012 mehdi would recommend this property

Liked: cleanness

Disliked: noisy

65.7%
Atmosphere - 60% Staff - 60% Facilities - 80% Safety - 40%
Location - 80% Cleanliness - 80% Value - 60%

Customer review

Alone

Backpacking / gap year

09 October 2012

Liked: The price was good, and the location too. Good value for your money.

Disliked: I felt itchy after waking up from sleeping in this hostel. I also had a few bites on my body, but I cannot be sure where these came from.

80.0%
Atmosphere - 100% Staff - 80% Facilities - 80% Safety - 80%
Location - 60% Cleanliness - 80% Value - 80%

Pankaj Barah

With my spouse / partner

Relaxation/spa
Romantic getaway

08 October 2012 Pankaj would recommend this property

Liked: it was good stay. this was my second time. but someone has stolen my expensive DSLR camera in the city. so i was sad

Disliked: Pankaj left no negative feedback.

34.3%
Atmosphere - 40% Staff - 20% Facilities - 40% Safety - 20%
Location - 80% Cleanliness - 20% Value - 20%

Customer review

With friends / other travellers

Backpacking / gap year

08 October 2012

Liked: Location. Was a short walk from the central station and major monuments

Disliked: There were bed bugs. Do not stay here. Also, the bathrooms were never clean as it was shared among 12 people.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year
Sightseeing & culture

08 October 2012 Customer would recommend this property

Liked: - nice atmosphere, - clean, - close to train station and city centre

Disliked: nothing

57.1%
Atmosphere - 40% Staff - 60% Facilities - 60% Safety - 60%
Location - 40% Cleanliness - 80% Value - 60%

Sarah Mathews

With friends / other travellers

Sightseeing & culture

06 October 2012 Sarah would recommend this property

Liked: Clean, not too expensive and provided twin rooms which can be hard to find in Florence

Disliked: It was quite a walk from the main sights and attractions and had NO atmosphere! This is a hotel-style place where you share the bathroom. Not a hostel.

80.0%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Sumeet Das

Alone

City break

05 October 2012 Sumeet would recommend this property

Liked: Very new , clean and near the railway station.

Disliked: none

65.7%
Atmosphere - 60% Staff - 40% Facilities - 20% Safety - 100%
Location - 100% Cleanliness - 80% Value - 60%

Customer review

As a family with children

Family Holiday

01 October 2012

Liked: Good location, good sized rooms and good clean facilities.

Disliked: We visited in September and it was still hot but staff refused to give us remote to turn on air con as 'there is no air con in September'. The staff seemed uninterested or concerned. The alternative to sweating it out in a steam room was openning the window without fly screens and letting in millions of Mosquitos (the whitewashed walls have blood marks from previous squashed biters) - not a new problem in Florence. Our family of kids got very little sleep and paid the price with many welts the next day. Simple and cheap fly mesh or understanding staff would have got this place 5 stars.

82.9%
Atmosphere - 60% Staff - 60% Facilities - 100% Safety - 100%
Location - 60% Cleanliness - 100% Value - 100%

Ju Vern See

With friends / other travellers

Sightseeing & culture

30 September 2012 Ju Vern would recommend this property

Liked: Clean and worth the value!

Disliked: It is not very central but still only 10 minutes away from the train station.

91.4%
Atmosphere - 100% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

Sightseeing & culture

27 September 2012 Customer would recommend this property

Liked: Good location 10 minutes walk from train station. Only problem is you cannot take bus FROM train station, only TO train station. This is Florence problem not Ciao hostel problem. Very modern hostel, good common space and full kitchen, three keys for security, helpful staff. Highly recommend.

Disliked: Rooms on street side are pretty noisy in the morning from traffic, ask for back room.

80.0%
Atmosphere - 60% Staff - 60% Facilities - 100% Safety - 60%
Location - 80% Cleanliness - 100% Value - 100%

David Hellier

With my spouse / partner

City break
Sightseeing & culture

25 September 2012 David would recommend this property

Liked: It was more like a little Hotel,

Disliked: Not very communal, if you want to meet people to hang out with its not great, but brilliant as a couple or with a friend.

74.3%
Atmosphere - 60% Staff - 40% Facilities - 100% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

Alone

Work / volunteering

09 September 2012 Customer would recommend this property

Liked: Nice rooms, everything looks quite modern.

Disliked: There seemed to be only one shower+toilet in the same room on my floor, so I assume you might have to queue for that if it is crowded. Main dislike: when checking out there was no one at reception, and no way to get in contact with the staff. Staff is friendly but I effectively only saw one person when checking in. Hope this was an exception. Apart from that, the hostel was quite nice

82.9%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

Alone

Backpacking / gap year

28 August 2012 Customer would recommend this property

Liked: Pretty easy to get to from the train station and major sites, clean and comfortable rooms. The air con was great in summer. Staff were happy to help with things like leaving luggage behind after you check out and still giving you access to the hostel during that day.

Disliked: May have been more expensive than other options, but it seemed worth it to me. Staff were sometimes a bit unreliable with being in on time in the mornings.

94.3%
Atmosphere - 60% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Sightseeing & culture

27 August 2012 Customer would recommend this property

Liked: Friendly and helpful staff. The room was clean, with comfortable and clean beds and linen, air conditioning...

Disliked: Customer left no negative feedback.

68.6%
Atmosphere - 60% Staff - 60% Facilities - 80% Safety - 80%
Location - 40% Cleanliness - 80% Value - 80%

Customer review

With my spouse / partner

Relaxation/spa
Romantic getaway
Shopping
Sightseeing & culture

25 August 2012 Customer would recommend this property

Liked: Nice hostel, clean and friendly. I liked it.

Disliked: A bit far away from the city centre.