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Reviews of United Hostel Frankfurt City Center

Hostel | Kaiserstr. 52, Frankfurt, Germany 60329

80.5% Overall Rating

132 out of 155 customers would recommend this property

Recent review (02/04/2014)

"Very convenient. Next to the main train station.Easy to find for first timers. Good value for money. In the city center."

Read all United Hostel Frankfurt City Center reviews

Facilities

  • Bar
  • Credit cards accepted
  • No curfew
  • Currency Exchange
  • Games room
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • Nightclub
  • Pool table(s)
  • 24 hour reception
  • Restaurant
  • Safety deposit
  • 24 hour hot showers
  • Tours/Travel Desk
  • Fax
  • Laundry service
  • Bar(s)
  • Café
  • Communal kitchen
  • Elevator / lift(s)
  • Internet access in public areas
  • Internet café
  • Outside area

Purchasable Extras

  • Breakfast USD 6.22

What's Included

  • Luggage Room
  • Linen

Important Information

Please find the dates and policies below for cancellations. Non-fair dates: 1 day prior to arrival, after which the first night will be charged as No-Show Fair dates and special dates: 12 weeks prior to arrival, after which the entire stay will be charged as No-Show Following fair dates for 2013: 08.01.2013 to 11.01.2013 24.01.2013 to 28.01.2013 14.02.2013 to 18.02.2013 11.03.2013 to 15.03.2013 09.04.2013 to 12.04.2013 03.05.2013 to 08.05.2013 20.05.2013 to 22.05.2013 09.09.2013 to 22.09.2013 08.10.2013 to 12.10.2013 21.10.2013 to 24.10.2013 26.11.2013 to 29.11.2013 and 31.12.2013 To confirm your reservation for the following periods, we require a prepayment of 100% of the booking amount at the time of reservation. Your credit card will be charged at the time of reservation, which is not refundable. A free of charge cancellation is not possible once the reservation is confirmed. Every cancellation will be charged with 100% of the reservation amount as No-Show. >> 07.01.2014 to 10.01.2014 >> 23.01.2014 to 27.01.2014 >> 06.02.2014 to 10.02.2014 >> 11.03.2014 to 14.03.2014 >> 29.03.2014 to 03.04.2014 >> 19.05.2014 to 21.05.2014 >> 30.05.2014 to 01.06.2014 >> 29.08.2014 to 02.09.2014 >> 15.09.2014 to 19.09.2014 >> 07.10.2014 to 11.10.2014 >> 01.12.2014 to 04.12.2014 and 31.12.2014

Group booking?

Group of 15 or more traveling to Frankfurt?

Contact us directly

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80.5%

Overall Rating

132 out of 155 HostelBookers customers said that they would recommend 'United Hostel Frankfurt City Center'

Atmosphere
78.4%
Location
88.0%
Facilities
72.0%
Cleanliness
85.6%
Staff
74.4%
Value
78.4%
Safety
86.4%
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100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

02 April 2014 Customer would recommend this property

Liked: Very convenient. Next to the main train station.Easy to find for first timers. Good value for money. In the city center.

Disliked: Nothing

97.1%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Veronica Hope

Alone

Backpacking / gap year

28 March 2014 Veronica would recommend this property

Liked: Really good location close to train station, nice decor, big lockers, clean, breakfast is the usual for €4.50, not bad!

Disliked: Veronica left no negative feedback.

74.3%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 60% Value - 60%

Milos Tabic

With friends / other travellers

Business / conference
City break
Events / festivals
Shopping
Sightseeing & culture

18 March 2014 Milos would recommend this property

Liked: The hostel is very conveniently located close to the main train station, few U-Bahn stops away from both Zeil and Messe. The area has grocery and cosmetic stores, coffee shops, several nice and inexpensive restaurants and of course a lot of adult entertainment:). Staff is friendly, hepfdul and the hostel is fairly well maintained. There are many bathrooms and showers and I never had to wait to use one. Storage boxes are enormous but make sure you bring your own lock! I visited one lounge which was very spacious and had the biggest TV I've ever seen.

Disliked: The hostel itself is clean, but 14 people sleeping in one room is simply not hygienic, so the room was quite stinky. It was loud during the night, because someone is always coming in and out, banging doors, snoring, unlocking their storage boxes, brushing teeth, using the shower. You have to use ear plugs and face mask if you want to get enough sleep. You have to deposit 20e to use electricity and light in your bed. So charging devices will be an issue. I suggest you make the deposit, because it is fully refunded after you check out.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 60%

Piia Ronkainen

Alone

Sightseeing & culture

13 March 2014 Piia would recommend this property

Liked: Great location! Two blocks from trainstation and short stroll from pretty much everywhere you want to go (museums, bars, shopping, old town...) Room was big and very clean. Nice and soft bedlinen provided, no towels. Locker next to bed is big enough to fit backbag and lot's of other stuff. Very professional and friendly reception and staff. Keycard system works well and it gives secure feeling.

Disliked: The most expensive hostel I've ever been and I have travelled pretty much non-stop for 5 years! Also reading light was greatly missed.

85.7%
Atmosphere - 100% Staff - 40% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Business / conference
Events / festivals

13 March 2014 Customer would recommend this property

Liked: The location in the city centre, the ambient and good athmosphere. Friendliness of staff.

Disliked: Most of the staff seemed to be bored, slow and uninterested but friendly. When we asked for help we didn't get all the info which resulted in us wandering around looking for facilities. Electrical plugs in rooms only work if you get a small lamp from the reception which you cannot turn off. Breakfast ran out towards the end.

85.7%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 60% Value - 100%

Kelly McGrath

Alone

Backpacking / gap year
Sightseeing & culture

26 February 2014 Kelly would recommend this property

Liked: Great for a place to get to know other travellers. Staff were great, and had lots of delicious wine to share! Despite having a crazy person in my room hiding behind the curtain whispering about God (obviously not the hostels fault) I still slept well in a comfy bed.

Disliked: None what so ever.

82.9%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Billy Batchelor

Alone

Backpacking / gap year

25 February 2014 Billy would recommend this property

Liked: Very close to the train station and city centre, comfortable, great kitchen facilities.

Disliked: Having to make a deposit to use bedside power points.

85.7%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Vincent Signorelli

With friends / other travellers

Backpacking / gap year
Partying / nightlife
Sightseeing & culture

25 February 2014 Vincent would recommend this property

Liked: Good location. Easy to get to from train station. Bars and clubs close by

Disliked: Vincent left no negative feedback.

37.1%
Atmosphere - 20% Staff - 40% Facilities - 20% Safety - 40%
Location - 60% Cleanliness - 20% Value - 60%

Customer review

Alone

Work / volunteering

12 February 2014

Liked: Absolutely nothing

Disliked: The place got really dirty, unfriendly, full of drunks that walk naked at night and strange characters. Admittedly I stayed during the fair, but, honestly! Just one toilette for the whole floor, and that one broken, showers in the shared room stink incredibly, the stuff is unfriendly, they burg in the room at 3:00 and don't even think to keep down their voice... I've been in lots of hostels, and right now it's the worst... even in comparison to very cheap hostels in Berlin. Not worth the money!

85.7%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Alaa Montaser

Alone

City break
Sightseeing & culture

11 February 2014 Alaa would recommend this property

Liked: Central location

Disliked: You need to pay for electricity

94.3%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Paul Williams

Alone

Backpacking / gap year
City break
Partying / nightlife
Shopping
Sightseeing & culture

14 January 2014 Paul would recommend this property

Liked: modern building. friendly staff. nice beds, nice dorms. excellent location

Disliked: nothing against the property but somebody puked up in the shower and sink and didn't clean it up. gross

65.7%
Atmosphere - 80% Staff - 40% Facilities - 40% Safety - 80%
Location - 80% Cleanliness - 80% Value - 60%

Muhammad Naqib Mohd Salim

With friends / other travellers

Sports, adventure or outdoor activities

10 December 2013 Muhammad Naqib would recommend this property

Liked: - Facilities are good

Disliked: - €1 for electricity per bed per day. - Male receptionist hardly to smile

82.9%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Monika Saviciute

Alone

City break

13 November 2013 Monika would recommend this property

Liked: Location in the city, distance from train to airport, rooms

Disliked: Towels could be included in service

40.0%
Atmosphere - 60% Staff - 20% Facilities - 20% Safety - 40%
Location - 80% Cleanliness - 40% Value - 20%

Amadeo Souza

With friends / other travellers

Sightseeing & culture

29 October 2013

Liked: Good location, just it.

Disliked: Worst staff ever! Strange receptionists and strange customers. Maybe the worst hostel in my life. And it's not fair to pay for electricity.

48.6%
Atmosphere - 20% Staff - 20% Facilities - 60% Safety - 100%
Location - 20% Cleanliness - 80% Value - 40%

Customer review

Alone

Relaxation/spa
Sightseeing & culture

15 October 2013

Liked: The rooms was clean, the shower was nice.

Disliked: You had to pay a 20 Euro deposit for a device and 1 E per day to use electricity. It was in a terrible section of Frankfurt. I did not feel safe going out at night in this part of town although I had been out late previous nights staying at a different hostel. I had to stay at this hostel due to a carpool situation falling through at the last minute. the other people in my room also stayed here as a last resort. The staff were extremely unhelpful and unfriendly. The main promotion was the neon lights everywhere of the bar atmosphere that "welcomed" you next door to a sleezy joint. Checkout was terrible also, with the staff acting as if you were bothering them from doing nothing. They did not help people who asked for things and I helped translate for a customer who was treated terribly.

91.4%
Atmosphere - 100% Staff - 100% Facilities - 40% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Kara Sammut

Alone

Backpacking / gap year

28 September 2013 Kara would recommend this property

Liked: I stayed for one night. great for getting to the bus station and airport for connecting flights elsewhere

Disliked: the kitchen was a sink, 3 microwaves and a fridge.... would have been good to have a hot plate of some sort to actually cook a meal.

82.9%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 80%

Gavin Collins

Alone

Sightseeing & culture

25 September 2013 Gavin would recommend this property

Liked: stayed here for 3 nights , clean rooms bed comfortable, close to train station

Disliked: Gavin left no negative feedback.

91.4%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

Alone

Sightseeing & culture

16 August 2013 Customer would recommend this property

Liked: Good location, clean, good staff, right near the station (easy to find).

Disliked: Internet was slow, but usable (just). Could do with an oven or at least a cooking hob in the kitchen.

71.4%
Atmosphere - 60% Staff - 40% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 80% Value - 60%

Customer review

With friends / other travellers

Family Holiday
Relaxation/spa
Shopping
Sightseeing & culture

14 August 2013

Liked: It's quite closed to the train station and not far to the center. 24 hours reception.

Disliked: They charge 5€ for each person for the luggage for storage before check-in time. When we pay by different credit cards and try to take our stuffs from the reception, the staff is unpatient and the behavior is quite rude and unfriendly. The 10-beds room is pretty small. The private bathroom is even much smaller. Only one person inside would still feel crowded. Also it has no window in the bathroom. after showering, all warm air only comes out from the door and goes into the room, making the humility and temeprature pretty high. The plug in the room cannot be used freely. We have to go to the reception to borrow something and can turn the power on, which is very inconvenient.

91.4%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

Backpacking / gap year

11 August 2013 Customer would recommend this property

Liked: Great location, facilities, clean and very modern. Very nice for a hostel! Better than a lot of hotels I have stayed in.

Disliked: No air conditioning in the room I had. A bit warm but not unbearable. A little noisy if your room is on the street but what you would expect in a main city.

62.9%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 60%
Location - 60% Cleanliness - 60% Value - 40%

Jonathan Machuca

Alone

Backpacking / gap year

30 July 2013 Jonathan would recommend this property

Liked: The location

Disliked: We had to pay for energy (I couldn't charge my devices)

80.0%
Atmosphere - 40% Staff - 60% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

olivia logue

With my spouse / partner

Backpacking / gap year

23 July 2013 olivia would recommend this property

Liked: it closeness and modern design

Disliked: no air conditioning... it was extremely warm at night and without air conditioning it made it impossible to sleep

74.3%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 100%
Location - 80% Cleanliness - 60% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year
Sightseeing & culture

15 July 2013 Customer would recommend this property

Liked: The location was good.I

Disliked: Our bathroom smelt really bad. The kitchen only had a kettle and a microwave. Not a very social hostel. Very flimsy balcony thing.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

diaa eldin atta

Alone

Relaxation/spa
Shopping

14 July 2013 diaa eldin would recommend this property

Liked: nice

Disliked: the electricity facility beside the bed

68.6%
Atmosphere - 100% Staff - 60% Facilities - 40% Safety - 80%
Location - 60% Cleanliness - 80% Value - 60%

Michael Arnold

With friends / other travellers

Backpacking / gap year

10 July 2013 Michael would recommend this property

Liked: Nice modern hostel with good facilities

Disliked: Requires a deposit for plugs No Oven/Hob in kitchen