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Reviews of United Hostel Frankfurt City Center

Hostel | Kaiserstr. 52, Frankfurt, Germany 60329

80.9% Overall Rating

167 out of 200 customers would recommend this property

Recent review (28/07/2015)

"It is in a brilliant location, right beside the main train station. The staff are very friendly, the rooms were a good nice and a very comfy sleep."

Read all United Hostel Frankfurt City Center reviews

Facilities

  • Bar
  • Credit cards accepted
  • No curfew
  • Currency Exchange
  • Games room
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • Pool table(s)
  • 24 hour reception
  • Restaurant
  • Safety deposit
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Fax
  • Bar(s)
  • Café
  • Common area / room
  • Communal kitchen
  • Elevator / lift(s)
  • Internet access in public areas
  • Internet café
  • Outside area
  • Television room

Purchasable Extras

  • Breakfast USD 4.94

What's Included

  • Luggage Room
  • Linen

Important Information

Please find the dates and policies below for cancellations. Non-fair dates: 1 day prior to arrival, after which the first night will be charged as No-Show Fair dates and special dates: 12 weeks prior to arrival, after which the entire stay will be charged as No-Show Following fair dates. To confirm your reservation for the following periods, we require a prepayment of 100% of the booking amount at the time of reservation. Your credit card will be charged at the time of reservation, which is not refundable. A free of charge cancellation is not possible once the reservation is confirmed. Every cancellation will be charged with 100% of the reservation amount as No-Show. >> 29.08.2014 to 02.09.2014 >> 15.09.2014 to 19.09.2014 >> 07.10.2014 to 11.10.2014 >> 01.12.2014 to 04.12.2014 and 31.12.2014 Please note: Payment upon arrival by cash, credit cards, EC Karten, Maestro Check in from 14.00 Check out before 12.00 Breakfast not included Taxes included Please find the dates and policies below for cancellations. Non-fair dates: 1 day prior to arrival, after which the first night will be charged as No-Show Fair dates and special dates: Fair Dates / Special Dates 2015: 13.01.2015 to 16.01.2015 29.01.2015 to 02.02.2015 12.02.2015 to 17.02.2015 09.03.2015 to 13.03.2015 13.04.2015 to 17.04.2015 03.05.2015 to 06.05.2015 18.05.2015 to 21.05.2015 05.06.2015 to 07.06.2015 14.06.2015 to 18.06.2015 27.08.2015 to 02.09.2015 14.09.2015 to 26.09.2015 13.10.2015 to 17.10.2015 23.11.2015 to 26.11.2015 and 31.12.2015 • To confirm your reservation for the following periods, we require a prepayment of 100% of the booking amount at the time of Reservation, which is not refundable. • A free of charge cancellation is only possible 12 weeks prior to arrival. Later Cancellations or No-Shows will be charged with 100% of the total amount. *****United Hostel Policies******** Cancellations will be accepted free of charge until 24 hours prior to arrival (local time) Cancellations during special dates: Special Dates Cancellations will be charged with 100% of the total stay. 09.03.-13.03.2015, 27.03-29.03.2015, 13.04-17.04.2015, 03.05.-06.05.2015, 18.05-21.05.2015, 05.06.-07.06.2015, 14.06-18.06.2014,27.08.-02.09.2015, 14.09.-26.09.2015, 13.10.-17.10.2015, 23.11.-26.11.2015,31.12.2015 No Shows: In case of no show, the first night will be charged. No Shows during special dates are charged with 100% of the total stay.

Group booking?

Group of 15 or more traveling to Frankfurt?

Contact us directly

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80.9%

Overall Rating

167 out of 200 HostelBookers customers said that they would recommend 'United Hostel Frankfurt City Center'

Atmosphere
80.8%
Location
88.0%
Facilities
76.8%
Cleanliness
81.6%
Staff
80.8%
Value
76.8%
Safety
81.6%
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94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year
Partying / nightlife

06 January 2013 Customer would recommend this property

Liked: the property is in great condition. it is very cool looking and upbeat, and the staff were very helpfull in finding stuff in the city... i definitely recommend

Disliked: Customer left no negative feedback.

68.6%
Atmosphere - 40% Staff - 60% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

Alone

Sightseeing & culture

05 January 2013 Customer would recommend this property

Liked: Location, place, everything is quite new.

Disliked: This is a hotel made hostel. It is huge, but can also be very boring. The 14 bed dorms are quite noisy. They check-in big groups at the middle of the night and it makes it difficult to sleep. If one wants electricity near his/her bed they require to pay extra.

40.0%
Atmosphere - 20% Staff - 60% Facilities - 60% Safety - 20%
Location - 40% Cleanliness - 60% Value - 20%

Ana Cecilia Lorenzo Leal

Alone

Backpacking / gap year

01 January 2013

Liked: Nothing

Disliked: There is no control at all. I esa traveling on mucho oenrique, and i've never felt more insecure In.my life.. people were smoking and drinking on the room and there was noice all the time, and people from reception did nothing

80.0%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 60% Value - 100%

Allyson cole

Alone

Sightseeing & culture

25 December 2012 Allyson would recommend this property

Liked: the rooms were very nice and people were helpful for places to go

Disliked: Rooms were really warm and the wimdow didnt open

82.9%
Atmosphere - 100% Staff - 80% Facilities - 80% Safety - 100%
Location - 60% Cleanliness - 80% Value - 80%

Jill Emmelhainz

As a family with children

Family Holiday
Sightseeing & culture

23 December 2012 Jill would recommend this property

Liked: With a fun clean-line decorating theme with just enough color to keep if from being boring, comfortable beds with private lockers, and a good locaion make this an excellent choice to stay.

Disliked: Honestly, I didn't find anything to complain about (other than the doors being noisy when we went in or out of the room to use the toilets in the middle of the night).

74.3%
Atmosphere - 20% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 40%

Joao Teixeira

Alone

City break
Partying / nightlife
Visiting friends or family
Work / volunteering

18 December 2012

Liked: It has good good facilities and it was clean.

Disliked: Atmosphere mainly. It seemed to me like a big hotel with shared rooms rather then being a place with a familiar atmosphere where you can easily meet people and feel part of a group instead of feeling just as a client. On top of this, it was packed with kids screaming and partying in the rooms, mainly the one just besides mine. I mentioned this in the reception and the answer was "Ah, you know how it is...". Also one thing i believe it's not very honest and happens in few hostels is to pay for essential things. For example the power outlet. There's an individual one for every bed, but you have to pay to use it. We can have a towel but they don't rent it. I had to buy one (when the point of backpacking is to carry the less i can).

88.6%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 100% Value - 100%

marie fitzgerald

With friends / other travellers

Backpacking / gap year

02 December 2012 marie would recommend this property

Liked: BA lost my bags & the staff were very helpful. offered suggestions on what we should do in the city but didn't push the issue. Very modern & new.

Disliked: we were in a mixed dorm & the bathroom had no lock on it so it sometime may for awkardness.

65.7%
Atmosphere - 40% Staff - 60% Facilities - 80% Safety - 60%
Location - 80% Cleanliness - 80% Value - 60%

Susana Moreira

With my spouse / partner

City break

28 November 2012 Susana would recommend this property

Liked: The location, near the train station

Disliked: Susana left no negative feedback.

68.6%
Atmosphere - 60% Staff - 100% Facilities - 40% Safety - 80%
Location - 40% Cleanliness - 100% Value - 60%

Elizabeth Viney

With friends / other travellers

Backpacking / gap year

25 November 2012

Liked: Good lockers, comfy beds and clean bathrooms. Very friendly and helpful staff!

Disliked: You have to pay just to use a plug socket! The kitchen was pointless as it had no hob or oven. Very noisey with people in the corridors all night long. The Tv was left on ALL NIGHT on VERY LOUD In the red light district of frankfurt. Not a pleasant area at all! Did not feel safe at night.

88.6%
Atmosphere - 100% Staff - 100% Facilities - 60% Safety - 100%
Location - 80% Cleanliness - 80% Value - 100%

Customer review

Alone

Business / conference

10 November 2012 Customer would recommend this property

Liked: The staff was really friendly and helpful!

Disliked: The room was kind of dusty...

74.3%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 40%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Shopping
Sightseeing & culture

06 November 2012 Customer would recommend this property

Liked: the breakfast was cheap

Disliked: the street beside it is very unsafe.

94.3%
Atmosphere - 60% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Alexandra DENLY

Alone

City break
Shopping
Sightseeing & culture

05 November 2012 Alexandra would recommend this property

Liked: This hostel is very well situated, just a 5 minute walk from the main train and is also perfect to walk around the city ! I thouroughly enjoyed staying there, it's a brand new hostel which apparently opened in July 2012, so very compfy beds and well arranged in the room, big lockers (you need a padlock though), showers are clean and toilets too, you get free coffee and tea in the morning (breakfast is 4.50€), there is a kitchen with microwaves, fridge and freezer. The kitchen is linked to the main lounge and there is a TV. In terms of security, it is very well organised. You have an electric card which you use to enter the bilding for access to the lift, also for each floor, for the bedroom, for the toilets, for the showers and for the main lounge. I recommend this hostel because of its good quality/price ratio (17 € a night) and for people who are not only accompanied but also for those who come alone !

Disliked: Not very much to say about the negative sides of the hostel. Maybe just that the atmosphere of the place is not so animated, you can meet people but it lacks in some warmth to it ! There are few electricity plugs in the rooms but you can rent out for 1 € a night an electricity link to get your electricity plug next to each bed to work. Otherwise you also have electricity plugs in the breakfast room and main lounge.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year
City break
Shopping
Sightseeing & culture

28 October 2012 Customer would recommend this property

Liked: Very nice. Spacious dorm room :D

Disliked: The WC should be in each dorm rooms. It's not fun walking to the tolit so far away.

74.3%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 100% Value - 60%

Customer review

Alone

City break

28 October 2012 Customer would recommend this property

Liked: It is clean and comfortable

Disliked: Some of the room mates

85.7%
Atmosphere - 20% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Jean-Pascal Saint-Cyr

Alone

Backpacking / gap year

21 October 2012

Liked: it did the job just fine, great location.

Disliked: weird almost creepy lighting scheme, shitty music in the lobby, and no feeling of community. no easily accessible lounge

97.1%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

DAVID YAMADA

Alone

Sightseeing & culture

20 October 2012 DAVID would recommend this property

Liked: This hostel is located only a few blocks from the main train station and close to the center of town. There are lots of places to eat and check out near by, The hostel is clean and the lockers are large. It is a real buy for the price.

Disliked: The use of the key card is good buy overdone for getting into the toilet and etc once you are into the hostel. Otherwise, it is fine. This is a small matter.

74.3%
Atmosphere - 60% Staff - 60% Facilities - 80% Safety - 100%
Location - 60% Cleanliness - 100% Value - 60%

Customer review

Alone

Backpacking / gap year

18 October 2012 Customer would recommend this property

Liked: Free coffee and tea in the morning was a plus. It was also very safe,clean and the beds were very comfy with plenty of bathrooms.

Disliked: I can't really put my finger on why I didn't love it. I guess it doesn't have a very warm vibe. Everything is white, and the entrance hall is all bright techno lighting. I think it would be really great for a backpacker who loves to party, but just not very homely, almost a bit clinical.

74.3%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 40%

Customer review

With my spouse / partner

Backpacking / gap year
Shopping
Sightseeing & culture

16 October 2012

Liked: Close to main train station

Disliked: This is not a female friendly hostel, there were no bins in the en-suite or general use toilets, the mixed shared showers were basically see through glass and the hostel is mostly male dominated. I would not recommend this hostel for a lone female traveller. Also the wifi was very slow most of the time. Also it needs an age limit our dorm was full of old men.

71.4%
Atmosphere - 40% Staff - 60% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 100% Value - 60%

Bruno Schmidt

Alone

Backpacking / gap year
Sightseeing & culture

16 October 2012

Liked: Good showers, clean, close to the turistical places and the train station.

Disliked: First, is not on the right side of the street, but on the LEFT. The atmosphere is a little annoying, looks like a night club, lights, decoration, etc. It's not cozy.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Irfan Haider Shah

Alone

City break
Sightseeing & culture

16 October 2012 Irfan Haider would recommend this property

Liked: Location was perfect - walking distance from Main Station and near to all shopping malls ( Zeil ) and sightseeing points. Lot of people came from different parts attending book fair.... Irfan Shah - Room 36

Disliked: All were ok except they charge 1 euro per night to use electric plug near bed :(

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Sandra Rosenkranz

Alone

Events / festivals

13 October 2012

Liked: Perfect modern hostel!!!

Disliked: -

40.0%
Atmosphere - 40% Staff - 20% Facilities - 40% Safety - 40%
Location - 60% Cleanliness - 40% Value - 40%

Customer review

With my spouse / partner

Backpacking / gap year

12 October 2012

Liked: The set up on the bedrooms

Disliked: The unhelpfullness and un friendly staff! I have never experienced such rude staff. Things kept breaking - the showers the microwave and the wifi! The kitchen only has one facility to cook with an that broke! Our food got stolen and the atmospeare was terrible. Seems to be a huge party hostel at the weekend - the kitchen was a disgrace - and with what we could tell obly had one cleaner. Overall a terrible experience!

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

06 October 2012 Customer would recommend this property

Liked: Good location

Disliked: Peny Pintch!!! Need to pay 1 EUR if you wanna use their plug in to recharge

94.3%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

02 October 2012 Customer would recommend this property

Liked: Extremely clean and very close to attractions and the train station.

Disliked: Definitely value for money.

80.0%
Atmosphere - 100% Staff - 80% Facilities - 60% Safety - 60%
Location - 100% Cleanliness - 80% Value - 80%

DR ROHIT GOYAL

Alone

City break
Events / festivals

02 October 2012 DR ROHIT would recommend this property

Liked: Location is hot. And the kind of services offered are good. But atmosphere is calm., somehow boring.

Disliked: Toilets are quite far from the room