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Reviews of United Hostel Frankfurt City Center

Hostel | Kaiserstr. 52, Frankfurt, Germany 60329

81.3% Overall Rating

170 out of 204 customers would recommend this property

Recent review (28/07/2015)

"It is in a brilliant location, right beside the main train station. The staff are very friendly, the rooms were a good nice and a very comfy sleep."

Read all United Hostel Frankfurt City Center reviews

Facilities

  • Bar
  • Credit cards accepted
  • No curfew
  • Currency Exchange
  • Games room
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • Pool table(s)
  • 24 hour reception
  • Restaurant
  • Safety deposit
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Fax
  • Bar(s)
  • Café
  • Common area / room
  • Communal kitchen
  • Elevator / lift(s)
  • Internet access in public areas
  • Internet café
  • Outside area
  • Television room

Purchasable Extras

  • Breakfast USD 5.06

What's Included

  • Luggage Room
  • Linen

Important Information

Please find the dates and policies below for cancellations. Non-fair dates: 1 day prior to arrival, after which the first night will be charged as No-Show Fair dates and special dates: 12 weeks prior to arrival, after which the entire stay will be charged as No-Show Following fair dates. To confirm your reservation for the following periods, we require a prepayment of 100% of the booking amount at the time of reservation. Your credit card will be charged at the time of reservation, which is not refundable. A free of charge cancellation is not possible once the reservation is confirmed. Every cancellation will be charged with 100% of the reservation amount as No-Show. >> 29.08.2014 to 02.09.2014 >> 15.09.2014 to 19.09.2014 >> 07.10.2014 to 11.10.2014 >> 01.12.2014 to 04.12.2014 and 31.12.2014 Please note: Payment upon arrival by cash, credit cards, EC Karten, Maestro Check in from 14.00 Check out before 12.00 Breakfast not included Taxes included Please find the dates and policies below for cancellations. Non-fair dates: 1 day prior to arrival, after which the first night will be charged as No-Show Fair dates and special dates: Fair Dates / Special Dates 2015: 13.01.2015 to 16.01.2015 29.01.2015 to 02.02.2015 12.02.2015 to 17.02.2015 09.03.2015 to 13.03.2015 13.04.2015 to 17.04.2015 03.05.2015 to 06.05.2015 18.05.2015 to 21.05.2015 05.06.2015 to 07.06.2015 14.06.2015 to 18.06.2015 27.08.2015 to 02.09.2015 14.09.2015 to 26.09.2015 13.10.2015 to 17.10.2015 23.11.2015 to 26.11.2015 and 31.12.2015 • To confirm your reservation for the following periods, we require a prepayment of 100% of the booking amount at the time of Reservation, which is not refundable. • A free of charge cancellation is only possible 12 weeks prior to arrival. Later Cancellations or No-Shows will be charged with 100% of the total amount. *****United Hostel Policies******** Cancellations will be accepted free of charge until 24 hours prior to arrival (local time) Cancellations during special dates: Special Dates Cancellations will be charged with 100% of the total stay. 09.03.-13.03.2015, 27.03-29.03.2015, 13.04-17.04.2015, 03.05.-06.05.2015, 18.05-21.05.2015, 05.06.-07.06.2015, 14.06-18.06.2014,27.08.-02.09.2015, 14.09.-26.09.2015, 13.10.-17.10.2015, 23.11.-26.11.2015,31.12.2015 No Shows: In case of no show, the first night will be charged. No Shows during special dates are charged with 100% of the total stay.

Group booking?

Group of 15 or more traveling to Frankfurt?

Contact us directly

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81.3%

Overall Rating

170 out of 204 HostelBookers customers said that they would recommend 'United Hostel Frankfurt City Center'

Atmosphere
79.2%
Location
86.4%
Facilities
76.8%
Cleanliness
81.6%
Staff
84.8%
Value
73.6%
Safety
86.4%
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82.9%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 80% Value - 60%

Customer review

Alone

City break
Sightseeing & culture

09 June 2014 Customer would recommend this property

Liked: I liked it. Very very clean (as least the common areas, the bedrooms and shower rooms were ok but not always perfect). Decoration is OK, although a bit tacky (lots of neons and a jazzy vibe). Everything looks new and in very good gondition. Staff is nice and friendly. Location is really nice, very close to the central station and to all the sights in the center. The city is very walkable and all places are easy to get to, you shouldn't need to use public transportation. The hostel is around the corner from the red light district and the station area is not the nicest but I didn't find it problematic at all, there's always a crowd on the street and many cheap and/or nice restaurants (including McDonalds next door). It feels really secure, the main entrance is always guarded and you need to use a magnetic key to access all rooms. The kitchen is quite ok (no stove though) and the dining area is cosy and confortable. Dorm rooms are really simple, only the bunk beds and the (spacious) lockers, not even a chair or a table.

Disliked: Biggest negative thing is that the free internet is reallyyyy slow. It is difficult to have a quiet sleep night in a big dorm room; not only people come and go during the night not caring about disturbing others but also the room doors are quite noisy. It was abnormally hot during my stay and it was difficult to sleep at night, given that the beddings were quite warm and the room was too hot too. Not too cheap but competitive in the city's context.

88.6%
Atmosphere - 80% Staff - 100% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Liam Doherty-Penzer

Alone

Backpacking / gap year

23 May 2014 Liam would recommend this property

Liked: This hostel was a great first stay on my trip. The staff were very friendly and helped me find the cheapest way to get to Berlin and they even booked it with me. Rooms were nice and clean and the beds were pretty comfortable. Great location just near the main train station so it was easy to find.

Disliked: There wasn't to much I didn't dislike. Except you had to buy a towel you couldn't just rent one. The main street is also loud at night but that didn't bother me to much

97.1%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

20 May 2014 Customer would recommend this property

Liked: Location

Disliked: Nothing

85.7%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Elizabeth Corrales Mora

Alone

Backpacking / gap year

08 May 2014 Elizabeth would recommend this property

Liked: The location is perfect! People is helful! Many places to eat! Very clean and good for a Hostel!

Disliked: Elizabeth left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

07 May 2014 Customer would recommend this property

Liked: having a bar made it easy to meet other people. was clean, fun, had a great time. location was good also

Disliked: Customer left no negative feedback.

51.4%
Atmosphere - 20% Staff - 60% Facilities - 60% Safety - 40%
Location - 60% Cleanliness - 100% Value - 20%

Customer review

With friends / other travellers

Backpacking / gap year

27 April 2014

Liked: Printing is free.

Disliked: Staff are creepy, you have to show your key every time you enter and to open any door. Key card deposit is 5 euros, you need to deposit 20 euros to use plugs to charge things. No air conditioning. Also there is nothing to do in Frankfurt so don't bother going.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Sightseeing & culture

23 April 2014 Customer would recommend this property

Liked: I liked the access cards for every entrance > was quite safe.

Disliked: The kitchen should have a kettle and an electric stove. The cases should have a padlock.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

02 April 2014 Customer would recommend this property

Liked: Very convenient. Next to the main train station.Easy to find for first timers. Good value for money. In the city center.

Disliked: Nothing

97.1%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Veronica Hope

Alone

Backpacking / gap year

28 March 2014 Veronica would recommend this property

Liked: Really good location close to train station, nice decor, big lockers, clean, breakfast is the usual for €4.50, not bad!

Disliked: Veronica left no negative feedback.

74.3%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 60% Value - 60%

Milos Tabic

With friends / other travellers

Business / conference
City break
Events / festivals
Shopping
Sightseeing & culture

18 March 2014 Milos would recommend this property

Liked: The hostel is very conveniently located close to the main train station, few U-Bahn stops away from both Zeil and Messe. The area has grocery and cosmetic stores, coffee shops, several nice and inexpensive restaurants and of course a lot of adult entertainment:). Staff is friendly, hepfdul and the hostel is fairly well maintained. There are many bathrooms and showers and I never had to wait to use one. Storage boxes are enormous but make sure you bring your own lock! I visited one lounge which was very spacious and had the biggest TV I've ever seen.

Disliked: The hostel itself is clean, but 14 people sleeping in one room is simply not hygienic, so the room was quite stinky. It was loud during the night, because someone is always coming in and out, banging doors, snoring, unlocking their storage boxes, brushing teeth, using the shower. You have to use ear plugs and face mask if you want to get enough sleep. You have to deposit 20e to use electricity and light in your bed. So charging devices will be an issue. I suggest you make the deposit, because it is fully refunded after you check out.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 60%

Piia Ronkainen

Alone

Sightseeing & culture

13 March 2014 Piia would recommend this property

Liked: Great location! Two blocks from trainstation and short stroll from pretty much everywhere you want to go (museums, bars, shopping, old town...) Room was big and very clean. Nice and soft bedlinen provided, no towels. Locker next to bed is big enough to fit backbag and lot's of other stuff. Very professional and friendly reception and staff. Keycard system works well and it gives secure feeling.

Disliked: The most expensive hostel I've ever been and I have travelled pretty much non-stop for 5 years! Also reading light was greatly missed.

85.7%
Atmosphere - 100% Staff - 40% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Business / conference
Events / festivals

13 March 2014 Customer would recommend this property

Liked: The location in the city centre, the ambient and good athmosphere. Friendliness of staff.

Disliked: Most of the staff seemed to be bored, slow and uninterested but friendly. When we asked for help we didn't get all the info which resulted in us wandering around looking for facilities. Electrical plugs in rooms only work if you get a small lamp from the reception which you cannot turn off. Breakfast ran out towards the end.

85.7%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 60% Value - 100%

Kelly McGrath

Alone

Backpacking / gap year
Sightseeing & culture

26 February 2014 Kelly would recommend this property

Liked: Great for a place to get to know other travellers. Staff were great, and had lots of delicious wine to share! Despite having a crazy person in my room hiding behind the curtain whispering about God (obviously not the hostels fault) I still slept well in a comfy bed.

Disliked: None what so ever.

82.9%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Billy Batchelor

Alone

Backpacking / gap year

25 February 2014 Billy would recommend this property

Liked: Very close to the train station and city centre, comfortable, great kitchen facilities.

Disliked: Having to make a deposit to use bedside power points.

85.7%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Vincent Signorelli

With friends / other travellers

Backpacking / gap year
Partying / nightlife
Sightseeing & culture

25 February 2014 Vincent would recommend this property

Liked: Good location. Easy to get to from train station. Bars and clubs close by

Disliked: Vincent left no negative feedback.

37.1%
Atmosphere - 20% Staff - 40% Facilities - 20% Safety - 40%
Location - 60% Cleanliness - 20% Value - 60%

Customer review

Alone

Work / volunteering

12 February 2014

Liked: Absolutely nothing

Disliked: The place got really dirty, unfriendly, full of drunks that walk naked at night and strange characters. Admittedly I stayed during the fair, but, honestly! Just one toilette for the whole floor, and that one broken, showers in the shared room stink incredibly, the stuff is unfriendly, they burg in the room at 3:00 and don't even think to keep down their voice... I've been in lots of hostels, and right now it's the worst... even in comparison to very cheap hostels in Berlin. Not worth the money!

85.7%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Alaa Montaser

Alone

City break
Sightseeing & culture

11 February 2014 Alaa would recommend this property

Liked: Central location

Disliked: You need to pay for electricity

94.3%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Paul Williams

Alone

Backpacking / gap year
City break
Partying / nightlife
Shopping
Sightseeing & culture

14 January 2014 Paul would recommend this property

Liked: modern building. friendly staff. nice beds, nice dorms. excellent location

Disliked: nothing against the property but somebody puked up in the shower and sink and didn't clean it up. gross

65.7%
Atmosphere - 80% Staff - 40% Facilities - 40% Safety - 80%
Location - 80% Cleanliness - 80% Value - 60%

Muhammad Naqib Mohd Salim

With friends / other travellers

Sports, adventure or outdoor activities

10 December 2013 Muhammad Naqib would recommend this property

Liked: - Facilities are good

Disliked: - €1 for electricity per bed per day. - Male receptionist hardly to smile

82.9%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Monika Saviciute

Alone

City break

13 November 2013 Monika would recommend this property

Liked: Location in the city, distance from train to airport, rooms

Disliked: Towels could be included in service

40.0%
Atmosphere - 60% Staff - 20% Facilities - 20% Safety - 40%
Location - 80% Cleanliness - 40% Value - 20%

Amadeo Souza

With friends / other travellers

Sightseeing & culture

29 October 2013

Liked: Good location, just it.

Disliked: Worst staff ever! Strange receptionists and strange customers. Maybe the worst hostel in my life. And it's not fair to pay for electricity.

48.6%
Atmosphere - 20% Staff - 20% Facilities - 60% Safety - 100%
Location - 20% Cleanliness - 80% Value - 40%

Customer review

Alone

Relaxation/spa
Sightseeing & culture

15 October 2013

Liked: The rooms was clean, the shower was nice.

Disliked: You had to pay a 20 Euro deposit for a device and 1 E per day to use electricity. It was in a terrible section of Frankfurt. I did not feel safe going out at night in this part of town although I had been out late previous nights staying at a different hostel. I had to stay at this hostel due to a carpool situation falling through at the last minute. the other people in my room also stayed here as a last resort. The staff were extremely unhelpful and unfriendly. The main promotion was the neon lights everywhere of the bar atmosphere that "welcomed" you next door to a sleezy joint. Checkout was terrible also, with the staff acting as if you were bothering them from doing nothing. They did not help people who asked for things and I helped translate for a customer who was treated terribly.

91.4%
Atmosphere - 100% Staff - 100% Facilities - 40% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Kara Sammut

Alone

Backpacking / gap year

28 September 2013 Kara would recommend this property

Liked: I stayed for one night. great for getting to the bus station and airport for connecting flights elsewhere

Disliked: the kitchen was a sink, 3 microwaves and a fridge.... would have been good to have a hot plate of some sort to actually cook a meal.

82.9%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 80%

Gavin Collins

Alone

Sightseeing & culture

25 September 2013 Gavin would recommend this property

Liked: stayed here for 3 nights , clean rooms bed comfortable, close to train station

Disliked: Gavin left no negative feedback.

91.4%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

Alone

Sightseeing & culture

16 August 2013 Customer would recommend this property

Liked: Good location, clean, good staff, right near the station (easy to find).

Disliked: Internet was slow, but usable (just). Could do with an oven or at least a cooking hob in the kitchen.