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Reviews of United Hostel Frankfurt City Center

Hostel | Kaiserstr. 52, Frankfurt, Germany 60329

86.4% Overall Rating

146 out of 173 customers would recommend this property

Recent review (09/06/2014)

"I liked it. Very very clean (as least the common areas, the bedrooms and shower rooms were ok but not always perfect). Decoration is OK, although a bit tacky (lots of neons and a jazzy vibe). Everything looks new and…"

Read all United Hostel Frankfurt City Center reviews

Facilities

  • Bar
  • Credit cards accepted
  • No curfew
  • Currency Exchange
  • Games room
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • Pool table(s)
  • 24 hour reception
  • Restaurant
  • Safety deposit
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Fax
  • Bar(s)
  • Café
  • Common area / room
  • Communal kitchen
  • Elevator / lift(s)
  • Internet access in public areas
  • Internet café
  • Outside area
  • Television room

Purchasable Extras

  • Breakfast USD 6.04

What's Included

  • Luggage Room
  • Linen

Important Information

Please find the dates and policies below for cancellations. Non-fair dates: 1 day prior to arrival, after which the first night will be charged as No-Show Fair dates and special dates: 12 weeks prior to arrival, after which the entire stay will be charged as No-Show Following fair dates for 2013: 08.01.2013 to 11.01.2013 24.01.2013 to 28.01.2013 14.02.2013 to 18.02.2013 11.03.2013 to 15.03.2013 09.04.2013 to 12.04.2013 03.05.2013 to 08.05.2013 20.05.2013 to 22.05.2013 09.09.2013 to 22.09.2013 08.10.2013 to 12.10.2013 21.10.2013 to 24.10.2013 26.11.2013 to 29.11.2013 and 31.12.2013 To confirm your reservation for the following periods, we require a prepayment of 100% of the booking amount at the time of reservation. Your credit card will be charged at the time of reservation, which is not refundable. A free of charge cancellation is not possible once the reservation is confirmed. Every cancellation will be charged with 100% of the reservation amount as No-Show. >> 07.01.2014 to 10.01.2014 >> 23.01.2014 to 27.01.2014 >> 06.02.2014 to 10.02.2014 >> 11.03.2014 to 14.03.2014 >> 29.03.2014 to 03.04.2014 >> 19.05.2014 to 21.05.2014 >> 30.05.2014 to 01.06.2014 >> 29.08.2014 to 02.09.2014 >> 15.09.2014 to 19.09.2014 >> 07.10.2014 to 11.10.2014 >> 01.12.2014 to 04.12.2014 and 31.12.2014

Group booking?

Group of 15 or more traveling to Frankfurt?

Contact us directly

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86.4%

Overall Rating

146 out of 173 HostelBookers customers said that they would recommend 'United Hostel Frankfurt City Center'

Atmosphere
80.8%
Location
95.2%
Facilities
82.4%
Cleanliness
92.8%
Staff
84.8%
Value
80.8%
Safety
88.0%
Refine your results Showing 117 of 170 reviews Previous   1 | 2 | 3 | 4 | 5   Next
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48.6%
Atmosphere - 20% Staff - 20% Facilities - 60% Safety - 100%
Location - 20% Cleanliness - 80% Value - 40%

Customer review

Alone

Relaxation/spa
Sightseeing & culture

15 October 2013

Liked: The rooms was clean, the shower was nice.

Disliked: You had to pay a 20 Euro deposit for a device and 1 E per day to use electricity. It was in a terrible section of Frankfurt. I did not feel safe going out at night in this part of town although I had been out late previous nights staying at a different hostel. I had to stay at this hostel due to a carpool situation falling through at the last minute. the other people in my room also stayed here as a last resort. The staff were extremely unhelpful and unfriendly. The main promotion was the neon lights everywhere of the bar atmosphere that "welcomed" you next door to a sleezy joint. Checkout was terrible also, with the staff acting as if you were bothering them from doing nothing. They did not help people who asked for things and I helped translate for a customer who was treated terribly.

91.4%
Atmosphere - 100% Staff - 100% Facilities - 40% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Kara Sammut

Alone

Backpacking / gap year

28 September 2013 Kara would recommend this property

Liked: I stayed for one night. great for getting to the bus station and airport for connecting flights elsewhere

Disliked: the kitchen was a sink, 3 microwaves and a fridge.... would have been good to have a hot plate of some sort to actually cook a meal.

82.9%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 80%

Gavin Collins

Alone

Sightseeing & culture

25 September 2013 Gavin would recommend this property

Liked: stayed here for 3 nights , clean rooms bed comfortable, close to train station

Disliked: Gavin left no negative feedback.

91.4%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

Alone

Sightseeing & culture

16 August 2013 Customer would recommend this property

Liked: Good location, clean, good staff, right near the station (easy to find).

Disliked: Internet was slow, but usable (just). Could do with an oven or at least a cooking hob in the kitchen.

71.4%
Atmosphere - 60% Staff - 40% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 80% Value - 60%

Customer review

With friends / other travellers

Family Holiday
Relaxation/spa
Shopping
Sightseeing & culture

14 August 2013

Liked: It's quite closed to the train station and not far to the center. 24 hours reception.

Disliked: They charge 5€ for each person for the luggage for storage before check-in time. When we pay by different credit cards and try to take our stuffs from the reception, the staff is unpatient and the behavior is quite rude and unfriendly. The 10-beds room is pretty small. The private bathroom is even much smaller. Only one person inside would still feel crowded. Also it has no window in the bathroom. after showering, all warm air only comes out from the door and goes into the room, making the humility and temeprature pretty high. The plug in the room cannot be used freely. We have to go to the reception to borrow something and can turn the power on, which is very inconvenient.

91.4%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

Backpacking / gap year

11 August 2013 Customer would recommend this property

Liked: Great location, facilities, clean and very modern. Very nice for a hostel! Better than a lot of hotels I have stayed in.

Disliked: No air conditioning in the room I had. A bit warm but not unbearable. A little noisy if your room is on the street but what you would expect in a main city.

62.9%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 60%
Location - 60% Cleanliness - 60% Value - 40%

Jonathan Machuca

Alone

Backpacking / gap year

30 July 2013 Jonathan would recommend this property

Liked: The location

Disliked: We had to pay for energy (I couldn't charge my devices)

80.0%
Atmosphere - 40% Staff - 60% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

olivia logue

With my spouse / partner

Backpacking / gap year

23 July 2013 olivia would recommend this property

Liked: it closeness and modern design

Disliked: no air conditioning... it was extremely warm at night and without air conditioning it made it impossible to sleep

74.3%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 100%
Location - 80% Cleanliness - 60% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year
Sightseeing & culture

15 July 2013 Customer would recommend this property

Liked: The location was good.I

Disliked: Our bathroom smelt really bad. The kitchen only had a kettle and a microwave. Not a very social hostel. Very flimsy balcony thing.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

diaa eldin atta

Alone

Relaxation/spa
Shopping

14 July 2013 diaa eldin would recommend this property

Liked: nice

Disliked: the electricity facility beside the bed

68.6%
Atmosphere - 100% Staff - 60% Facilities - 40% Safety - 80%
Location - 60% Cleanliness - 80% Value - 60%

Michael Arnold

With friends / other travellers

Backpacking / gap year

10 July 2013 Michael would recommend this property

Liked: Nice modern hostel with good facilities

Disliked: Requires a deposit for plugs No Oven/Hob in kitchen

74.3%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 80% Value - 60%

Customer review

Alone

Backpacking / gap year

10 July 2013 Customer would recommend this property

Liked: Location and clean

Disliked: Somewhat loud at night

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

anton zavarin

Alone

Backpacking / gap year
Sightseeing & culture
Sports, adventure or outdoor activities

25 June 2013 anton would recommend this property

Liked: price, location, good facilities and services, safe

Disliked: wall sockets

42.9%
Atmosphere - 60% Staff - 20% Facilities - 20% Safety - 60%
Location - 60% Cleanliness - 60% Value - 20%

Customer review

Alone

Backpacking / gap year

19 June 2013

Liked: /

Disliked: - Need to pay in order to use the electric socket in the room - wifi very slow

34.3%
Atmosphere - 20% Staff - 20% Facilities - 20% Safety - 40%
Location - 60% Cleanliness - 60% Value - 20%

Customer review

With friends / other travellers

Backpacking / gap year

17 June 2013

Liked: i do not like actually.

Disliked: it is very noisy

71.4%
Atmosphere - 60% Staff - 40% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Sascha Luedeking

Alone

Events / festivals

16 June 2013 Sascha would recommend this property

Liked: Location near the Festhalle, the river, the bus/train station and city. Good lockers in room.

Disliked: Staff at the reception were very listless and rude. For example...they haven't mentioned, that you need a special lamp for the electricity. I have asked for it, because I have known about it from a review. No wifi in room and very noisy outside the room(e.g. self-closing doors). They have cleared my bed and my stuff on it before checking out time.

97.1%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Brien Seah

With friends / other travellers

Backpacking / gap year
Events / festivals
Partying / nightlife

10 June 2013 Brien would recommend this property

Liked: Excellet location and really near the train station. 15mins walk or so to the main shopping belt.

Disliked: Wifi is free, but a little slow. Email took forever to load.

88.6%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 60% Cleanliness - 80% Value - 100%

Julia Kaiser

Alone

Business / conference

24 May 2013 Julia would recommend this property

Liked: A very friendly and helpful stuff!

Disliked: Julia left no negative feedback.

91.4%
Atmosphere - 100% Staff - 60% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Henrique Orozco

Alone

Backpacking / gap year

16 May 2013 Henrique would recommend this property

Liked: It was veery well located. Nearby all kind of transport and services.

Disliked: On the reception sometimes they are rude and don't give so much attention

97.1%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year
Partying / nightlife
Shopping
Sightseeing & culture

08 May 2013 Customer would recommend this property

Liked: It was easy to make new friends in the common area!

Disliked: Customer left no negative feedback.

88.6%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Business / conference

07 May 2013 Customer would recommend this property

Liked: Clean, fast reply to emails

Disliked: You have to pay 20 € for a lamp with a special socket so your electricity in your room will work! You will get back the 20€ but it is 1 € per day for electricity. Not so nice when you reach the hostel in the middle of the night with no more cash in your pockets and your dead mobile phone is your alarm clock!

77.1%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 60%
Location - 80% Cleanliness - 80% Value - 80%

Ho Man Yue

Alone

Backpacking / gap year
Sightseeing & culture

06 May 2013 Ho Man would recommend this property

Liked: Quite gd.

Disliked: Ho Man left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Alexander Ibbett

Alone

Business / conference
Partying / nightlife
Shopping
Sightseeing & culture
Visiting friends or family
Work / volunteering

01 May 2013 Alexander would recommend this property

Liked: Everything! It was clean tidy and organised. The staff were helpful polite and professional, they even assisted in helping me find accommodation for 6 months as far as they could.

Disliked: Nothing, If I was to be picky, the free WiFi internet is a little slow can If I was going to invest in anything to improve this hostel that would be it as everything else was absolutely great!

94.3%
Atmosphere - 100% Staff - 60% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year
City break
Sightseeing & culture

19 April 2013 Customer would recommend this property

Liked: Very modern facilities, clean and really good location. Internet for free and good atmosphere.

Disliked: In the kitchen there's not heaters for cooking

68.6%
Atmosphere - 60% Staff - 40% Facilities - 60% Safety - 60%
Location - 100% Cleanliness - 100% Value - 60%

Customer review

Alone

Sightseeing & culture
Visiting friends or family

11 April 2013 Customer would recommend this property

Liked: could get wifi everywhere

Disliked: at first, i was usherd wrong room that is for male/female though i booked the room for only female.