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Reviews of A&O Koeln Dom (Hbf) Cologne Hostel

Komoedienstrasse 19-21, Cologne, Germany

Atmosphere 73%

Cleanliness 82%

Facilities 71%

Location 98%

Safety 86%

Staff 87%

Value 82%

What's Included

  • Luggage Room

Facilities

  • Free Wi-Fi
  • Lockers
  • 24 Hour Reception
  • Bar
  • Bicycle Parking
  • Breakfast Not Included
  • Common Room
  • Elevator
  • Free City Maps
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Housekeeping
  • Internet Access
  • Key Card Access
  • Linen Not Included
  • Luggage Storage
  • Reading Light
  • Tours/Travel Desk
  • Towels Not Included"
  • Towels for hire
  • Vending Machines

Purchasable Extras

  • Breakfast 7.85USD
  • Linen 3.36USD
  • Towel 1.12USD

Important Information

Additional Items:
Bed linen for Dorms: 3,50 €
Towels for Dorms: 1,50 €
Breakfast: 7,00 €
Credit card fee (for final costs under 200,- €): 2,95 €
Late Check Out: 10,00 € (on request and only in private rooms)

free WLAN in the entire building

Check-in / Check-out

Earliest check-in: 15:00

Latest Check-out: 10:00

Policies

  • Credit Cards Accepted
  • No Curfew
  • Pet Friendly"

Group booking?

Group of 15 or more traveling to Cologne?

Contact us directly

Atmosphere 73%

Cleanliness 82%

Facilities 71%

Location 98%

Safety 86%

Staff 87%

Value 82%

Showing 1-4 of 4 reviews

83% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 100%
  • Facilities - 60%
  • Location - 100%
  • Safety - 100%
  • Staff - 60%
  • Value - 100%
83% Overall Rating

Anonymous
27 Sep 2015

Travel Type:
As a family with children

Trip Type:
Family Holiday

Liked: The possibility to stay near the train station for all four of us to a reasonable price

Customer would recommend this property

66% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 60%
  • Facilities - 60%
  • Location - 100%
  • Safety - 80%
  • Staff - 20%
  • Value - 80%
66% Overall Rating

Anonymous
29 Mar 2015

Travel Type:
With my spouse / partner

Trip Type:
Sightseeing & culture

Liked: Location and ammenities

Disliked: Dear,From the 29th of March to the 4th of April I was doing a small trip through Germany using several of the A&O hostels. I arrived on the 29th of March to Cologne and stayed in the A&O Koln Dom hostel for one night, everything was fine and I enjoyed my stay and all the staff was really nice and helpful with my bags, as I was taking a late train the next day. Later I went to A&O Hamburg Reeperbahn hostel and stayed there for 2 nights. Also everything was great and the staff was helpful as always. On the 3rd of April I took a night bus from Berlin to go back to cologne where I was taking a train on the 4th of April in the afternoon to go back to Brussels. Before in Hamburg I asked the staff in the hostel If was going to be able to save my luggage in the hostel of cologne for a couple of hours before I took my train back home even though I was not going to stay in the hostel, and they told me because I was a customer most probably the staff would help me. So when I arrived around 8 am in the morning on Saturday 4 of April to the A&O Koln Dom hostel, I went to the counter and said hi to the Girl that was there working and attending the customers, she later told me that her name was “Sandra”, and I asked her if we were able to save our luggage in the luggage room for a couple of hours before we took our train back home. Right away she denied my request and said that the luggage room was only for guests, so I tried to explain her that a few days ago I was staying not only in that same hostel but I also stayed in other hostels from the same company through Germany and that other staff members told me that it wouldn’t be problem, but she insisted that was not possible and that she only had space for customers, she already started to speak in a bad way and to raise her voice, then when a tried to give her more explanations, out of the blue she started screaming at me and my girlfriend and told us to get out of the hostel (in her own words “get out!!!! Leave right now!!!) and to leave and that she was not going to receive our luggage. I understand if the policy says she cannot receive my bags, but she can say it in a polite way. I have been traveling through the world for many years now, I have been in many hostels and many of those from this same company, in Asia, south America and Europe and even though you are not paying fees like in a 5 star Hotel I have always found hostels to have very helpful and friendly staff, and this is the first time a feel so aggravated and insulted by the staff member of a company I have used so many times. Right now I wouldn’t think of going back to one of your hostels or even to recommend them to my friends and family, but I know that one bad staff member does not represent a whole company, I just hope that you check that staff member attitude and assure that this does not happen to anyone else in the future.Best regards,

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
05 Mar 2015

Travel Type:
With friends / other travellers

Trip Type:
City break, Sports, adventure or outdoor activities

Liked: Clean. Friendly staff situated next to the magnificent cathedral

Disliked: Nothing!

Customer would recommend this property

91% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 100%
  • Facilities - 60%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
91% Overall Rating

Anonymous
12 Mar 2014

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year, City break, Partying / nightlife, Sightseeing & culture

Liked: Nice, clean, good location and helpfull staff

Disliked: The room was a bit small, but it did not matter as we only slept there.

Customer would recommend this property

77% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 100%
  • Facilities - 60%
  • Location - 80%
  • Safety - 80%
  • Staff - 80%
  • Value - 80%
77% Overall Rating

Anonymous
15 Jun 2013

Travel Type:
With a large group / tour

Trip Type:
Partying / nightlife

Liked: It is really close to the main station and very clean.

Disliked: Our room (double room) was small, but it´s enough for two or three nights.

Customer would recommend this property

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
27 Sep 2012

Travel Type:
With my spouse / partner

Trip Type:
Romantic getaway, Sightseeing & culture

Liked: VERRY CLEAN GOOD LOCATION & HAS AN ELLIVATOR

Customer would recommend this property

91% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
91% Overall Rating

Anonymous
20 Jul 2012

Travel Type:
With my spouse / partner

Trip Type:
Relaxation / spa, Sightseeing & culture

Liked: kind staff, Free wifi, close location from train station.

Disliked: wifi only in public area

Customer would recommend this property

74% Overall Rating
  • Atmosphere - 20%
  • Cleanliness - 100%
  • Facilities - 60%
  • Location - 100%
  • Safety - 100%
  • Staff - 80%
  • Value - 60%
74% Overall Rating

Anonymous
06 May 2012

Travel Type:
Alone

Trip Type:
Sightseeing & culture

Liked: The best thing about it is it's location, very close to the main train station, and the tourist info centre is right on the corner. Just so convenient, love being able to find my accommodation without any hassles. The female staff member who was on duty when I arrived was friendly and chatty.

Disliked: It's a little sterile and clinical. There's no where to hang out and meet people and the Wifi is only free in the lobby and breakfast room, you have to pay for it if you want to use it in your room. There were no maps or info available at reception, but I guess that's Ok since the tourist centre isn't far away

Customer would recommend this property

77% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 100%
  • Safety - 60%
  • Staff - 60%
  • Value - 100%
77% Overall Rating

Anonymous
16 Mar 2012

Travel Type:
With my spouse / partner

Trip Type:
Romantic getaway

Liked: Clean, nice breakfast, everything you need for that price!

Customer would recommend this property

80% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 100%
  • Safety - 80%
  • Staff - 60%
  • Value - 80%
80% Overall Rating

Anonymous
02 Dec 2011

Travel Type:
With my spouse / partner

Trip Type:
City break, Sightseeing & culture, Visiting friends or family

Liked: Very good location!

Disliked: Rooms a bit boring

Customer would recommend this property

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