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Reviews of Heart of Gold Hostel Berlin

Hostel | Johannisstr. 11, Berlin, Germany 10117

81.3% Overall Rating

791 out of 852 customers would recommend this property

Recent review (29/08/2014)

Ma?gorzata Kedzierska thinks…

"I liked the atmosphere there and people were really nice. Staff was helpful. Bathrooms and room was cleaned. Just one thing that sometimes WI-FI wasn't good, but in general there was connection. If…"

Read all Heart of Gold Hostel Berlin reviews

Facilities

  • Bar
  • Credit cards accepted
  • No curfew
  • Free city tour
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • Pool table(s)
  • 24 hour reception
  • Safety deposit
  • 24 hour hot showers
  • Tours/Travel Desk
  • Wheelchair accessible
  • Fax
  • Bicycle hire
  • Elevator / lift(s)
  • Internet access in public areas
  • Outside area

Purchasable Extras

  • Breakfast USD 5.25

What's Included

  • Luggage Room
  • Linen
  • Towel

Important Information

Please note that groups consisting of more than 10 people must book via the group bookings department. The hostel does not accept these bookings through the website and reserves the right to cancel them without refunding the deposit.

Group booking?

Group of 15 or more traveling to Berlin?

Contact us directly

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81.3%

Overall Rating

791 out of 852 HostelBookers customers said that they would recommend 'Heart of Gold Hostel Berlin'

Atmosphere
80.0%
Location
92.0%
Facilities
78.4%
Cleanliness
73.6%
Staff
82.4%
Value
83.2%
Safety
79.2%
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100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Ma?gorzata Kedzierska

Alone

Sightseeing & culture
Sports, adventure or outdoor activities

29 August 2014 Ma?gorzata would recommend this property

Liked: I liked the atmosphere there and people were really nice. Staff was helpful. Bathrooms and room was cleaned. Just one thing that sometimes WI-FI wasn't good, but in general there was connection. If i would ever go to Berlin i will choose Heart of Gold Hostel.

Disliked: Ma?gorzata left no negative feedback.

57.1%
Atmosphere - 40% Staff - 60% Facilities - 40% Safety - 60%
Location - 80% Cleanliness - 60% Value - 60%

Customer review

Alone

Backpacking / gap year

22 August 2014

Liked: This places was very inexpensive

Disliked: There were always people smoking or drinking. That is not the kind of atmosphere I enjoy, especially when there are fewer public locations without smokers. There were only 3 toilet stalls per floor to accommodate at least 30 people per floor and there was no semblance of a kitchen or place to prepare your own food.

82.9%
Atmosphere - 80% Staff - 100% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 40% Value - 100%

Customer review

With friends / other travellers

City break
Sightseeing & culture

21 August 2014 Customer would recommend this property

Liked: We could take as many towels as we wanted from a cupboard by the reception, at any time. The free coffee was also great, and the breakfast was really good and cost only 4€. The staff was friendly and helpful. I liked that we had our own bathroom in the 6-bed dorm.

Disliked: The room was really unclean, it looked like the floors hadn't been cleaned in 2 weeks (tons of dust everywhere). The mattress was stained (the sheets were clean though) and the walls were dirty. The beds were extremely creaky, so earplugs are a must!

85.7%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

Alone

Backpacking / gap year
Sightseeing & culture

17 August 2014 Customer would recommend this property

Liked: -

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Sightseeing & culture

06 July 2014 Customer would recommend this property

Liked: There is nothing not to like about this hostel. The staff were very helpful, the rooms were clean and it has a good location.

Disliked: Everything was good.

91.4%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 60% Value - 100%

Anni Raukko

Alone

Backpacking / gap year

28 June 2014 Anni would recommend this property

Liked: Nice atmosphere, nice rooms and generally clean.

Disliked: The wifi does not really work

88.6%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 100%

Customer review

Alone

Sightseeing & culture

06 June 2014 Customer would recommend this property

Liked: Very clean bathrooms and rooms. Nice bar and helpful staff.

Disliked: Customer left no negative feedback.

42.9%
Atmosphere - 20% Staff - 60% Facilities - 40% Safety - 40%
Location - 60% Cleanliness - 40% Value - 40%

Customer review

Alone

Events / festivals

05 June 2014

Liked: cheapish

Disliked: Extremely noisy guests in the backyward until 3 AM due to the pub run by the hostel.

88.6%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 80%
Location - 80% Cleanliness - 80% Value - 100%

stuart deakin

Alone

City break
Sightseeing & culture

31 May 2014 stuart would recommend this property

Liked: decent chill out lounge with pool n tv and good beer.

Disliked: rooms get very light early morning

54.3%
Atmosphere - 20% Staff - 20% Facilities - 100% Safety - 20%
Location - 100% Cleanliness - 100% Value - 20%

Ho Ting Chan

Alone

Backpacking / gap year

29 May 2014

Liked: The only good thing that I can recommend is the location.

Disliked: No wifi on the fourth floor. Having to go downstairs and sitting on the sofa of the lobby if you want to use the internet! Small lobby for checking-in and sitting .No kitchen is provided even there is a big area for the bar! Even I lived on the fourth floor, I could clearly listen the voice of the party on the ground floor until 4 A.M.. No individual socket for a bed. You have to use the socket of another bed if you want to recharge batteries of your camera and mobile phone on the next day. The locker of the bed room is really really really small. The key hole of locker is really strange. Not all the type of lock can apply. The worst hostel I chose on my euro trip when comparing with other seven hostels (including price and all the stuff!). I was even to be flirted by a drunk man on the street of the hostel at 9pm. It was so dangerous.The hostel really brought me so many bad feelings! SO, THINK TWICE BEFORE SELECTING THIS HOSTEL.

88.6%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

Business / conference
City break

27 May 2014

Liked: good location and friendly staff

Disliked: bed was really bad, super squeaky and very soft. one bed in my room had nothing but strings under mattress and strings were really streched, feeling bad if someone has to sleep in that one... Half of the lockers were really bad, thin and high, so no bag could get in and they were metal meaning very noisy. Too few toilets

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

JORDAN VINCENT

Alone

Backpacking / gap year
City break
Sightseeing & culture

13 May 2014 JORDAN would recommend this property

Liked: Awesome hostel in a great part of Mitte - the centre of Berlin. Great bar area with a pool table, cheap drinks and WiFi. Clean, comfortable dorms and lots of toilets/showers! Free towel rental. Padlocks available for lockers.

Disliked: JORDAN left no negative feedback.

85.7%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 60% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year
Sightseeing & culture

07 May 2014 Customer would recommend this property

Liked: breakfast and location

Disliked: cleanliness

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Daniela Wrzesniak

Alone

Backpacking / gap year
Sightseeing & culture

02 May 2014 Daniela would recommend this property

Liked: Staff was really friendly and helpful. The breakfast for additional 4Euros is really worth it and not too expensive at all. With the "Hackesche Märkte" and "Alexanderplatz" being in walking distance , I would always go back there. Plus there are lot's of restaurants and cafe's close by. Was very happy I stayed there.

Disliked: Daniela left no negative feedback.

91.4%
Atmosphere - 100% Staff - 100% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Kiera Nickless

Alone

Backpacking / gap year

29 April 2014 Kiera would recommend this property

Liked: It was very clean, very central, very helpful, very cheap, and I loved the atmosphere:)

Disliked: The Internet connection wasn't the best.

97.1%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

27 April 2014 Customer would recommend this property

Liked: Everything

Disliked: Wifi is bad

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Partying / nightlife
Relaxation/spa
Sightseeing & culture

27 April 2014 Customer would recommend this property

Liked: Very nice place. Staff was really nice and helpfull. Location is good. It's close to many things. Would have liked to stay little bit longer in Berlin...

Disliked: Customer left no negative feedback.

88.6%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Kassie Jones

Alone

Backpacking / gap year

26 April 2014 Kassie would recommend this property

Liked: The Heart of Gold Hostel is in one of the best locations if you're wanting to explore the majority of Berlin. The room I stayed in (8 bed mixed) was spacious and clean with a locker per bed and an extension lead for charging. There was always a bathroom free and th hostel felt very safe. The free coffee is a bonus.

Disliked: The wifi isn't great.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

25 April 2014 Customer would recommend this property

Liked: Awesome location - very close to the major tourist attractions - Brandenberg Gate, Museum Island, Unter Den Linden, Reichstag, Memorial to Murdered Jews etc. plus nighlife nearby Modern, well maintained living spaces Nice bar area Good Breakfast buffet offering

Disliked: No WiFi availability from the dorm room

85.7%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 100% Value - 60%

Customer review

With friends / other travellers

Backpacking / gap year

22 April 2014 Customer would recommend this property

Liked: Fun

Disliked: Breakfast not included

94.3%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

City break

19 April 2014 Customer would recommend this property

Liked: Cheap breakfast, smokıng room

Disliked: Small reception area

80.0%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 60%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year

12 April 2014 Customer would recommend this property

Liked: Friendly staff, good bar, pool table

Disliked: No wifi in rooms, lockers in rooms small and often broken

82.9%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 80%

Daniel Western

Alone

Backpacking / gap year

10 April 2014

Liked: The location is very convenient if you want to do some sightseeing in the centre of Berlin. Its also pretty cheap. Breakfast is good value for money.

Disliked: Its a little soulless and big and if you are travelling alone it might be hard to meet people, as the common area is essentially one huge bar area. I dont like when hostels forbid you from consuming your own drinks from outside so they can sell you their own overpriced beer. Why would I want to buy a bottle of Berliner pils from the hostel for 2.50 when I can get one for 0.80 from a shop? As most people staying here are on a budget it seems a ltitle unfair. As others have noted the wifi is appalling. Probably the worst I have used in any hostel in Germany. And when you mention it to the staff they pretend to have no idea there is a problem with it, which is not believable especially as there are dozens of comments on this site about how bad it is. They really need to sort it out.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

City break
Sightseeing & culture

07 April 2014 Customer would recommend this property

Liked: Clean sheets...clean toilets helpful staff....great breakfast at4€

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 60% Cleanliness - 100% Value - 100%

Jordan Graham

With my spouse / partner

City break
Events / festivals
Romantic getaway
Sightseeing & culture

02 April 2014 Jordan would recommend this property

Liked: The staff were excellent

Disliked: The beds were a bit shabby, but nevertheless served the purpose. We ordered a twin and expected a double, although this was probably our fault to begin with. Bloody Brits!


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