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Reviews of Heart of Gold Hostel Berlin

Hostel | Johannisstr. 11, Berlin, Germany 10117

85.1% Overall Rating

786 out of 844 customers would recommend this property

Recent review (06/07/2014)

"There is nothing not to like about this hostel. The staff were very helpful, the rooms were clean and it has a good location."

Read all Heart of Gold Hostel Berlin reviews

Facilities

  • Bar
  • Credit cards accepted
  • No curfew
  • Free city tour
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • Pool table(s)
  • 24 hour reception
  • Safety deposit
  • 24 hour hot showers
  • Tours/Travel Desk
  • Wheelchair accessible
  • Fax
  • Bicycle hire
  • Elevator / lift(s)
  • Internet access in public areas
  • Outside area

Purchasable Extras

  • Breakfast USD 5.37

What's Included

  • Luggage Room
  • Linen
  • Towel

Important Information

Please note that groups consisting of more than 10 people must book via the group bookings department. The hostel does not accept these bookings through the website and reserves the right to cancel them without refunding the deposit.

Group booking?

Group of 15 or more traveling to Berlin?

Contact us directly

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85.1%

Overall Rating

786 out of 844 HostelBookers customers said that they would recommend 'Heart of Gold Hostel Berlin'

Atmosphere
85.6%
Location
94.4%
Facilities
84.0%
Cleanliness
80.0%
Staff
84.0%
Value
86.4%
Safety
81.6%
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85.7%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

City break

20 September 2013 Customer would recommend this property

Liked: Great hostel. Stayed here before and would again. Really no complaints at all. Breakfast could be a bit cheaper (currently €4) but that's a optional extra anyway. Highly recommended.

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

16 September 2013 Customer would recommend this property

Liked: It was a top class hostel, would recommend staying there

Disliked: Only thing I'd point out that I would have liked to change, they have those annoying showers you have to keep pressing on that last only 10 seconds. And the wifi is restricted to just downstairs (probably purposely) and my devices always seemed to want to drop out of the connection.

91.4%
Atmosphere - 100% Staff - 60% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Clare Pask

Alone

Sightseeing & culture

15 September 2013 Clare would recommend this property

Liked: The building is very nice, with all the rooms facing a courtyard, with large Windows in a modern building

Disliked: I felt sorry for the staff, as they sometimes seemed very busy serving at the bar, checking people in and answering questions all at the same time. So when the staff had time they were helpful, but not always. Also the noise from the courtyard travels to all the rooms. There is a sign up saying no noise after 10pm and the area was closed, but nobody seemed to enforce this

88.6%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

Alone

Backpacking / gap year
Shopping
Sightseeing & culture

23 August 2013 Customer would recommend this property

Liked: I liked the spacious and clean rooms. Bathrooms were really good quality and always maintained. Security for the rooms was good having the card system and the buzzer to get into the hostel. I liked that there was a lift in the building. Plenty of powerpoints and lamps for the beds. Really good location, an easy 5 minute walk to Friedrichstrabe and local train station.

Disliked: Rooms were not air conditioned. No wifi in the rooms(not really a major concern).

88.6%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year
Partying / nightlife
Sightseeing & culture

03 August 2013 Customer would recommend this property

Liked: Bar is absolutely great - the hostel has a fab atmosphere, everyone interacts with each other and you make lots of friends! Decent location, good spacious bedrooms, bathroom was always clean.

Disliked: No kitchen!

82.9%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Frank Zimmermann

Alone

City break

04 July 2013 Frank would recommend this property

Liked: Staff was great

Disliked: In the evening the smokers area is just outside the entrance hall, door open, the smokers stink up the whole seating area inside. Teenagers screaming all night, hard to get any sleep at all

65.7%
Atmosphere - 80% Staff - 40% Facilities - 60% Safety - 80%
Location - 60% Cleanliness - 80% Value - 60%

Harvinder Singh

Alone

Backpacking / gap year

24 June 2013

Liked: clean room

Disliked: some staff are not friendly..services not good

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

City break

09 June 2013 Customer would recommend this property

Liked: Modern, central, good facilities, good value

Disliked: nix

71.4%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 40% Value - 80%

Zhiting Wang

With friends / other travellers

Sightseeing & culture

07 May 2013

Liked: convenient

Disliked: the rooms are smelly

62.9%
Atmosphere - 60% Staff - 40% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 40% Value - 80%

Customer review

Alone

City break

30 April 2013 Customer would recommend this property

Liked: good location

Disliked: not enough showers/toilets, not very clean, badly damaged lockers

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Theo Kooiman

With friends / other travellers

City break
Partying / nightlife
Sightseeing & culture

23 April 2013 Theo would recommend this property

Liked: The price and the location and the beds

Disliked: I didn't dislike anything

82.9%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

Alone

City break

07 April 2013 Customer would recommend this property

Liked: Location is very good, next to most attractions and the metro station. Common area is very large and has a good atmosphere.

Disliked: I booked the mega 20 bed room. There are far too many people in the room. I could not sleep well through the night.

20.0%
Atmosphere - 20% Staff - 20% Facilities - 20% Safety - 20%
Location - 20% Cleanliness - 20% Value - 20%

sven siebert

Alone

Backpacking / gap year

05 April 2013

Liked: nothing

Disliked: worst staff ever

80.0%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

Alone

Events / festivals

31 March 2013 Customer would recommend this property

Liked: very good location!

Disliked: bathrooms are not the best you can imagine, but they're ok....

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Lucio Aguirre

Alone

Backpacking / gap year
Partying / nightlife

27 March 2013 Lucio would recommend this property

Liked: The staff, specially the funny guy in the reception, hes awesome! The breakfast is really really good, I had it every single day! Trams and subways right on the corner! Funniest shower ever, it's really strong so if you let the thing loose it will fly all over the place, loved it.

Disliked: Wifi only in the reception is ok but not my favorite, sometimes there are not enough electric plugs. The shower timer is really short!!

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

As a family with children

Family Holiday

26 March 2013 Customer would recommend this property

Liked: I really liked the ACCOMMODATION AND SERVICE!

Disliked: Customer left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

ELIA LAGUIA CUARTERO

With friends / other travellers

Backpacking / gap year
City break
Partying / nightlife
Sightseeing & culture

20 March 2013 ELIA would recommend this property

Liked: Localitation is the best! You can go on foot to the touristics places like Museum Island, Berlin dom, Branderburg tor, Parliament... atmosphere is really good and workers too. Price is really cheap.

Disliked: you don't have internet in the rooms and in the main hall sometimes wifi works bad... you don't have freedom for cooking your own meal, but you can order utensils for breakfast (but with cold milk :) )

80.0%
Atmosphere - 60% Staff - 60% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 80%

Customer review

Alone

Business / conference

18 March 2013 Customer would recommend this property

Liked: 6-bed rooms are usually not fully booked at night there are bathtubs

Disliked: a boomingly loud tourist group in the lobby

97.1%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

katie mills

With friends / other travellers

Backpacking / gap year
City break
Sightseeing & culture

15 March 2013 katie would recommend this property

Liked: Very clean, lockers in the rooms, close to the s-Bahn station, bar area was nice, free wifi downstairs, clean linen and towels, free tea and coffee all day, breakfast available, showed a film one night, pool table. Nice atmosphere, lots of clean bathrooms. Staff were helpful, lots of vouchers for reduced entry to beeline museums.

Disliked: would have been better if there was a kitchen, and the wifi wasn't available in the rooms.

85.7%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 60% Value - 80%

Johannes Bergmark

Alone

Work / volunteering

01 March 2013 Johannes would recommend this property

Liked: Simple but the basic needs provided. Breakfast was extra but priceworthy.

Disliked: Sometimes noisy roommates and construction work early morning. But I suppose that's not the hostel to blame for.

85.7%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Mariana Kissa Soares dos Santos

Alone

Sightseeing & culture

01 March 2013 Mariana Kissa would recommend this property

Liked: almost everything.. location, cleanliness, safety, atmosphere, breakfast (but it is 4 euro)

Disliked: no wifi in the bedrooms... reception a little bit slow and seems to be a bit disorganized.. no commun kitchen =s

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

26 February 2013 Customer would recommend this property

Liked: Rooms are very big, a lot of space. Bathrooms are clean. You have free coffee all day which is very nice in winter. The staff is very friendly and the bar is cool.

Disliked: Everything was OK!.

94.3%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Business / conference

22 February 2013 Customer would recommend this property

Liked: The staff was very welcoming and nice. Very helpful and freindly. The loby is nicly set. The bathroom is pretty privet!

Disliked: Nothing really...

42.9%
Atmosphere - 20% Staff - 20% Facilities - 60% Safety - 60%
Location - 60% Cleanliness - 60% Value - 20%

Customer review

Alone

Backpacking / gap year

09 January 2013

Liked: Nothing.

Disliked: This hostel has a policy of charging you for the first night if you do not cancel within 24 hours. In accordance with this I emailed their head office at the backpackernetwork after their email server's junkmail filter kept rejecting my emails. Evidently the message wasn't passed on as I was charged anyway. I then called them and they were quite rude in response. I then sent them a facebook message (as their email address still didn't work) that they never checked (I even called to tell them about the message). When I went to the hostel to try and sort this out before I left Berlin I was told the manager was looking at it and they would let me know that day. It is now a week later with no response and I have to try to go through my bank to cancel the credit card charge. I cannot comment on the location, rooms, etc but I would advise people not to give this hostel your credit card details as in the event of any issues they have not been very organised or helpful.

88.6%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 100%

Customer review

With friends / other travellers

Sightseeing & culture

07 January 2013 Customer would recommend this property

Liked: Great staff and breakfast, with a great theme and atmosphere in the lobby for hanging out and enjoying downtime in Berlin. Little out of the way to get to, but great location once you're there with lots of excellent food and touring opportunities nearby. Heated floors in the room.

Disliked: Room was plain, poorly lit, and very echoey with poor sound insulation, so could get very loud very quickly. Wifi only in the lobby.


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