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Reviews of Surprise Backpackers

Hostel | 110 Vauxhall Bridge Road, Victoria, London, England SW1V 2RQ

60.9% Overall Rating

522 out of 786 customers would recommend this property

Recent review (30/07/2014)

"Good Location Though simple, the breakfast is a great thing Clean enough (But could use some improving, specially the kitchen) I guess it's a measure of security (so it's a good thing), but the alarms on the doors if…"

Read all Surprise Backpackers reviews

Facilities

  • Bar
  • Credit cards accepted
  • Self-catering Facilities
  • No curfew
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • Pool table(s)
  • 24 hour hot showers
  • Reception (limited hours)
  • Common area / room
  • Communal kitchen
  • Internet access in public areas

What's Included

  • Luggage Room
  • Breakfast
  • Linen

Important Information

Please note that we only accept people above 18 years of age in all rooms. If you are outside under this age limit, your booking will be cancelled without a refund of the deposit. Reception hours 8am until midnight only. After this you will have to call the night manager and there will be a £10 call out fee.

Group booking?

Group of 15 or more traveling to London?

Contact us directly

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60.9%

Overall Rating

522 out of 786 HostelBookers customers said that they would recommend 'Surprise Backpackers'

Atmosphere
56.8%
Location
84.0%
Facilities
52.8%
Cleanliness
41.6%
Staff
68.0%
Value
59.2%
Safety
64.0%
Refine your results Showing 530 of 738 reviews Previous   1 | 2 | … | 7 | 8 | 9 | 10 | 11 | 12 | 13 | … | 21 | 22   Next
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65.7%
Atmosphere - 100% Staff - 80% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 40% Value - 40%

Maria Gilda Valentina Cassiano

Alone

Partying / nightlife

28 May 2012 Maria Gilda Valentina would recommend this property

Liked: Nice...

Disliked: The bad was very unconfortable!!!

The property's response is...

71.4%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 60% Value - 60%

Staffan Nygren

As a family with children

Family Holiday
Sightseeing & culture

27 May 2012

Liked: Good location and fine breakfast.

Disliked: The staff did not approve paying 90 % of the total price. I was obliged to pay total price. They said that they had nothing to do with HostelBookers.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

michael morningstar

Alone

Sightseeing & culture

25 May 2012 michael would recommend this property

Liked: Staff was extra helpful. Nice organized layout.

Disliked: Radiator was on even when it was warm weather.

68.6%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 40% Value - 80%

Customer review

Alone

Sightseeing & culture

24 May 2012 Customer would recommend this property

Liked: Convenient location, breakfast included.

Disliked: I think I got bed bugs, and they said they could do nothing but give me clean sheets. Since it is on a main road and above a pub, it is very noisy.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Sultan ALI

With friends / other travellers

Sightseeing & culture

23 May 2012 Sultan would recommend this property

Liked: staff Friendliness

Disliked: Sultan left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Sultan ALI

With friends / other travellers

Sightseeing & culture

23 May 2012 Sultan would recommend this property

Liked: Helpfulness of the staff

Disliked: Sultan left no negative feedback.

91.4%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 60% Value - 100%

Customer review

Alone

Sightseeing & culture

22 May 2012 Customer would recommend this property

Liked: Location

Disliked: Noizy (24h traffic)

51.4%
Atmosphere - 20% Staff - 20% Facilities - 40% Safety - 60%
Location - 100% Cleanliness - 60% Value - 60%

Customer review

With friends / other travellers

Partying / nightlife
Shopping
Sightseeing & culture

21 May 2012

Liked: Lla hubicacion es buena y el desayuno esta bien.

Disliked: La atencion era malisima, te trataban mal y se burlaban cdo no les entendias, los colchones un desastre, te clavas los resortes en la espalda, los acolchados sucios y la puerta de la habitacion no cerraba, el unico lugar comun es una cocina minima donde no entrabamos todos y hay dos personas del lugar que te tratan mal cdo estas en la cocina, internet wifi solo tenia señal en la escalera y no habia computadoras

80.0%
Atmosphere - 80% Staff - 100% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 40% Value - 80%

Customer review

With friends / other travellers

Family Holiday
Sightseeing & culture

21 May 2012 Customer would recommend this property

Liked: The place was as advertised. It was on top of the pub which was very handy for both having a pint on the night or having breakfast in the morning. It was relatively close to Victoria Station.

Disliked: The only two problems I found were: 1. The beds are not comfortable at all, I am a deep sleeper and I don't have problems sleeping, but someone with a lighter sleep won't be able to sleep properly. 2. One of the guests had very bad smelling clothes that were stinking the whole room. Thankfully he only stayed for one day. This was not a problem with the hostel but with the guest.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

CATIA CAMPINHO

With friends / other travellers

Partying / nightlife
Sightseeing & culture

19 May 2012 CATIA would recommend this property

Liked: location - very close to underground station (pimlico) and a few minutes walking to victoria station staff - so much helpful and sympathetic breakfast - very complete and tasty spacious room and great ambience

Disliked: CATIA left no negative feedback.

60.0%
Atmosphere - 60% Staff - 80% Facilities - 40% Safety - 60%
Location - 80% Cleanliness - 40% Value - 60%

Marianti Putri Wulandari

Alone

Backpacking / gap year
Sightseeing & culture
Visiting friends or family

18 May 2012 Marianti Putri would recommend this property

Liked: It is a simple hostel and suitable for backpackers. Many self-service and standard facilities.

Disliked: The mattress was uncomfortable and there was almost no privacy in bathroom. The price in weekend is unreasonable for the offer.

62.9%
Atmosphere - 40% Staff - 80% Facilities - 40% Safety - 80%
Location - 60% Cleanliness - 60% Value - 80%

Armin Brunner

Alone

Business / conference
Visiting friends or family
Work / volunteering

18 May 2012 Armin would recommend this property

Liked: Cheap and good location.

Disliked: Armin left no negative feedback.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Emily Gaynor

Alone

Backpacking / gap year

12 May 2012 Emily would recommend this property

Liked: Surprise backpackers is in a great location, the staff are really friendly and helpful. I stayed for three nights and then extended my stay because the atmosphere was so great. The bar downstairs was excellent to meet other travelers. I recommend this property to other travelers.

Disliked: Emily left no negative feedback.

57.1%
Atmosphere - 40% Staff - 80% Facilities - 40% Safety - 60%
Location - 80% Cleanliness - 40% Value - 60%

Customer review

With friends / other travellers

City break
Sports, adventure or outdoor activities
Visiting friends or family

11 May 2012 Customer would recommend this property

Liked: The staff

Disliked: to filthy

37.1%
Atmosphere - 20% Staff - 40% Facilities - 40% Safety - 60%
Location - 60% Cleanliness - 20% Value - 20%

Customer review

Alone

Backpacking / gap year
Sightseeing & culture

09 May 2012

Liked: There was nothing to like about this place!

Disliked: First off the whole place is a disgrace. Like most of reviews the mattresses are not fit for anyone to sleep on! In addition the bed slats in my room 6 bed female- were broken on every bed and some were 'fixed' with duct tape. The floors were dirty in the rooms, the doona and pillows were filthy I didn't use the pillow because it was disgusting and I had to use 3 of the dirty blankets on top of the mattress just do I could sleep! Everyone in my dorm considered sleeping on the floor because the mattresses were so bad. 3 toilets and 2 scumy showers working for the whole building . Bathroom is a few walls nailed together with walls of which arent even level. Do not stay here !!!

The property's response is...

68.6%
Atmosphere - 40% Staff - 100% Facilities - 80% Safety - 80%
Location - 60% Cleanliness - 80% Value - 40%

Customer review

Alone

Backpacking / gap year

06 May 2012

Liked: The showers and dorms are large and the kitchen is well stocked with utensils, dishes and appliances. The location is about 20 min walk from Victoria coach station. The bar downstairs looks ok but I never used it. And the breakfast is simple but good.

Disliked: My room (12 person) smells a bit like feet and is next to an open window with the heater on, and so the room was quite warm and loud, making it hard to sleep. Also, the bathroom lacks privacy and the common room is in the kitchen.

77.1%
Atmosphere - 80% Staff - 100% Facilities - 20% Safety - 80%
Location - 100% Cleanliness - 100% Value - 60%

Customer review

With friends / other travellers

Backpacking / gap year

01 May 2012 Customer would recommend this property

Liked: Breakfisrt in private behind the bar. Cleanliess

Disliked: Extremely lound during the night because of the high street and simple window.

62.9%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 60% Value - 40%

Siok Jin Lim

Alone

Backpacking / gap year

01 May 2012 Siok Jin would recommend this property

Liked: location is good. within walking distance to victoria

Disliked: bed is not comfortable. had an unfriendly roommate.

62.9%
Atmosphere - 60% Staff - 60% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 40% Value - 40%

Customer review

With friends / other travellers

Shopping

29 April 2012

Liked: Location near to the Victoria Station

Disliked: Small rooms. The mattresses are very uncomfortable. The bathrooms smelled bad and aren't very clean.

65.7%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 40%
Location - 60% Cleanliness - 80% Value - 60%

Customer review

Alone

Backpacking / gap year
Visiting friends or family

27 April 2012 Customer would recommend this property

Liked: They had wifi And breakfast supplied. Friendly staff. Clean showers in good working order.

Disliked: The staircase is steep and thin. The lockers in the rooms are way too small.

85.7%
Atmosphere - 80% Staff - 100% Facilities - 40% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Xinwei Dong

Alone

Backpacking / gap year

24 April 2012 Xinwei would recommend this property

Liked: Nice staff

Disliked: Xinwei left no negative feedback.

91.4%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Events / festivals

23 April 2012 Customer would recommend this property

Liked: Very well placed. Not cramped like some hostels. I haven't been to many hostels but I prefer this compared to the others I have stayed at. Good price for the location.

Disliked: Ideally beds would need replacing as they're just springs with covers on now. Lost their cushioning. I was able to get to sleep however

51.4%
Atmosphere - 60% Staff - 20% Facilities - 40% Safety - 60%
Location - 80% Cleanliness - 40% Value - 60%

Marta Palomino Gomez

Alone

Business / conference

21 April 2012

Liked: Not expensive, not badly situated.

Disliked: Dirty, very badly cared for. Matresses and pillows were just disgusting. One of the staff war very rude with us.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Sukhdeep Kaur

Alone

Backpacking / gap year
Partying / nightlife
Shopping
Sightseeing & culture

08 April 2012 Sukhdeep would recommend this property

Liked: Amazing value for money just as good as any other hostel- i would definelty stay here again!!! stayed for a job interview and stayed another night had a couple of mishaps and staff was sooo friendly and helpful i couldnt have asked for anything more from the price

Disliked: nothing!! at all i felt safe and like the staff supported me at all times

60.0%
Atmosphere - 60% Staff - 100% Facilities - 40% Safety - 60%
Location - 80% Cleanliness - 20% Value - 60%

Customer review

With a large group / tour

Sports, adventure or outdoor activities

07 April 2012

Liked: The showers, the staff was very nice and helpfull and the location was good, 10min walk from Victoria Central Station. It's cheap.

Disliked: Everything else. The hostel is pretty bad. The beds are awfull. This is a very small hostel, the 9 bed room is too small for 9 person. It was very dirty, we arrive on a wednesday and check out ond a friday, on friday there were still clothes on the floor from wednesday.


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