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Reviews of Palmers Lodge - Hillspring at Willesden Green London Hostel

233 Willesden Lane, London, London, England

Atmosphere 86%

Cleanliness 90%

Facilities 87%

Location 75%

Safety 89%

Staff 94%

Value 87%

What's Included

  • Breakfast
  • Linen
  • Luggage Room

Facilities

  • Free Breakfast
  • Free Wi-Fi
  • Late Check-out
  • Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Adaptors
  • BBQ
  • Bar
  • Bicycle Parking
  • Board Games
  • Book Exchange
  • Cable TV
  • Cafe
  • Card Phones
  • Ceiling fan
  • Common Room
  • DVDs
  • Elevator
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Games Room
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Housekeeping
  • Internet Access
  • Jobs Board
  • Key Card Access
  • Laundry Facilities
  • Linen Included
  • Luggage Storage
  • Meals available
  • Meeting Room
  • Outdoor Terrace
  • Pool Table
  • Postal Service
  • Reading Light
  • Reception (limited hours)
  • Restaurant
  • Safe Deposit Box
  • Steam room
  • Tea/Coffee Making Facilities
  • Telephone Fax Facilities
  • Tours/Travel Desk
  • Towels for hire
  • Vending Machines
  • Washing machine
  • Wheelchair Friendly
  • Wii

Purchasable Extras

  • Towel 2.34USD

Important Information

A 24 hours notice (from check in time) is required in order not to be charged for the night. The cancellation notice has to be sent by email too. Please note that PHOTO I.D. is required at check in. Under 18s must be accompanied by an over 18 adult booked into the same private room. All bookings require full payment at time of booking.
Any cancellations for arrivals from 25th July until 13th August 2012 will be fully non-refundable. Any no-shows will be charged in full for the entire stay.

Sale bookings are non refundable

Check-in / Check-out

Earliest check-in: 00:00

Latest Check-out: 11:00

Policies

  • Credit Cards Accepted
  • No Curfew
  • Non Smoking
  • Taxes Included

Group booking?

Group of 15 or more traveling to London?

Contact us directly

Atmosphere 86%

Cleanliness 90%

Facilities 87%

Location 75%

Safety 89%

Staff 94%

Value 87%

Showing 131-85 of 85 reviews

97% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 80%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
97% Overall Rating

Anonymous
23 Nov 2012

Travel Type:
Alone

Trip Type:
Backpacking / gap year, Partying / nightlife

Liked: I think Palmers Lodge was the best hostel I've stayed so far. It's huge, very clean, the staff is great, lot of good services. If you need a hostel in London you shouldn't miss it out.

Customer would recommend this property


The property's response is

Hi there

Thank you for your review. We are very happy to read that you consider us one of the best hostels out there, it's very rewarding to learn that we must be doing a few things right :)

The Hillspring Lodge Team

69% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 60%
  • Facilities - 60%
  • Location - 20%
  • Safety - 80%
  • Staff - 100%
  • Value - 60%
69% Overall Rating

Anonymous
22 Nov 2012

Travel Type:
With friends / other travellers

Trip Type:
Visiting friends or family

Liked: The staff was friendly and helpful.

Disliked: The location. And the rooms are not like in the pictures.


The property's response is

Hi there

Thank you for your feedback. We are glad that you liked our service. Our location in one 2 is reflected on the price of the pay for the room. There's a couple of images on our Hostelbookers listing of the 4 bed dorms (where you stayed) which are all identical.

The Team at Hillspring Lodge

86% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 40%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
86% Overall Rating

Anonymous
22 Nov 2012

Travel Type:
With friends / other travellers

Trip Type:
Sightseeing & culture

Liked: the friendlness of the staff

Disliked: the location

Customer would recommend this property

94% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 80%
  • Facilities - 100%
  • Location - 80%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
94% Overall Rating

Anonymous
21 Nov 2012

Travel Type:
Alone

Trip Type:
Sightseeing & culture

Liked: Friendly staff. Free breakfast with coffee machine (free mochas, lattes, cappucinos, etc. in the morning). Bar, pool table, various lounge areas, TV, wifi. Free locker in room.

Disliked: No heating control in room. No wifi signal in room.

Customer would recommend this property

94% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 60%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
94% Overall Rating

Anonymous
15 Nov 2012

Travel Type:
Alone

Trip Type:
Work / volunteering

Liked: cool place. safe.

Disliked: there were school kids running up and down corridor during the night. Quite noisy.

Customer would recommend this property

97% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 80%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
97% Overall Rating

Anonymous
13 Nov 2012

Travel Type:
Alone

Trip Type:
Business / conference, City break

Liked: It was very well linked to central London (Tube and Overground)Close to several facilities such as Safeways ,Libraries,Tube Station,Sport CenterBut at the same time was in a quiet area also beautiful residential neighborhoodStaff was serious ,Cleanliness is excellent , common areas are spacious and well equipped

Disliked: Four bed rooms where not much spaciousSome nights groups were allowed to be noisy until late night (1 a.m , 2a.am)You have to pay an extra pound each time you use your card to payAnyway these are not big issues,and I was quite comfortable at Palmers (I extended my reservation)

Customer would recommend this property

66% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 80%
  • Facilities - 40%
  • Location - 60%
  • Safety - 100%
  • Staff - 60%
  • Value - 60%
66% Overall Rating

Anonymous
12 Nov 2012

Travel Type:
Alone

Trip Type:
Business / conference

Liked: electronic key,basin in room, locker

Disliked: small room, food, noise,no transport leaflets information, some members of staff behave as if they are landlords, no free hot choc, one fridge not enough

97% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 80%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
97% Overall Rating

Anonymous
10 Nov 2012

Travel Type:
As a family with children

Trip Type:
City break, Sightseeing & culture

Liked: First of all the ceanliness and the helpful and friendly staff

Disliked: The choice of the breakfast

Customer would recommend this property

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
09 Nov 2012

Travel Type:
With friends / other travellers

Trip Type:
Events / festivals

Liked: Awesome acomodations

Disliked: nothing

Customer would recommend this property

86% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 100%
  • Facilities - 80%
  • Location - 100%
  • Safety - 80%
  • Staff - 80%
  • Value - 80%
86% Overall Rating

Anonymous
07 Nov 2012

Travel Type:
Alone

Trip Type:
City break

Liked: Good Atmosphere , squirrels are in the park......

Disliked: Sometime at midnight arriving new tourists, and they were laudly.

Customer would recommend this property

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