Reviews of Phoenix Hostel

29 September 2011 Customer would recommend this property

Liked: Great location and a fantastic place to stop over whilst visiting London. The staff were very friendly especially Grimes.

Disliked: Bar shuts at 11

28 September 2011 Customer would recommend this property

Liked: Friendly staff

Disliked: Some shower and toilet went out of order! To the 3rd floor of bed is very hard to get up. :)

28 September 2011 Andrew would recommend this property

Liked: Staff are very friendly and helpful especially Matt & Stacey. The Bar is guests only and safe. The cultural location which is eye opening to say the least.

Disliked: The showers and bathrooms are illogically placed and the space is very small. Mirrors and hooks (essentials within a hostel) are scarce in the 'bathrooms'. There's a continual tussle between the sound of the radio and TV in the bar area.

28 September 2011 hiroyuki would recommend this property

Liked: Very clean

Disliked: Not complaint.

28 September 2011 samantha would recommend this property

Liked: Quiet and friendly

Disliked: only one toilet per floor. but othe then that good :)

27 September 2011 NOR ANIZA would recommend this property

Liked: near tube station (Marylebone) and minutes walk to attractions like Madame Tussaud, Sherlock Home Museum, Regent Park and London Zoo

Disliked: room quite crowded with 3-storey bunker bed and limited space to put your luggage and move around

27 September 2011 Weiyi would recommend this property

Liked: Amazing hostel!! The staff is so friendly and welcoming! The location is great, close to shopping areas and the tube is easy to navigate to see all the sights! Highly recommend!

Disliked: Absolutely nothing

26 September 2011 Carlin would recommend this property

Liked: Phoenix was heaps good! I would definitely stay here again. The staff are all very friendly and helpful, especially Matt, he's awesome!

Disliked: not enough mirrors.

24 September 2011

Liked: The closeness to main subway end train stations. The common areas were nice.

Disliked: Unfriendly staff, really bad cleanliness, three layer beds, sinks, showers and toilets partly broken and bed bugs

23 September 2011 Vincenzo would recommend this property

Liked: I liked the locattion and security very much. Beds were nice and clean and toilets also. The manager jonathan was very helpul. A*

Disliked: renovation going upstairs

23 September 2011 Customer would recommend this property

Liked: Cool hostel and friendly staff, nathan and grimesy were fantastic help

Disliked: -

18 September 2011 Customer would recommend this property

Liked: Location and staff were very good especially jonathan i had a very enjoyable 2 nights!!

Disliked: -

18 September 2011 Kenneth would recommend this property

Liked: I found the staff to be incredible(Especially Matt and Stacey), always willing to help regardless of how foolish the question may have been.

Disliked: My only complaint would be that there was no proper cooking facilities, only a microwave and fridges.

17 September 2011

Liked: great helpful staff who were very friendly, breakfast is absolute bargain (includes cereals, breads, croisant, juice..)

Disliked: quite far from everything; metro travel necesary, beds very creaky, bathrooms need maintinence (smelt and faulty locks), internet very very pathcy (eventually gave up on it at all, thankfully there is one computer with a cord connection but often being used), 14 bed rooms have three storey bunks, you will hit your head. just naccept that now.

17 September 2011 Jonathan would recommend this property

Liked: Good location, good prices, friendly staff! Matt was especially helpful in regards to entertainment!

Disliked: Kitchen facilities would be nice.

17 September 2011 Monica would recommend this property

Liked: very good location and atmosphere, the local area is silent and close to the tube stations grimes and the rest of the staff were really entertaining especially for nights out and in the hostel

Disliked: walls were being painted

17 September 2011 Customer would recommend this property

Liked: Great night out in London and at the phoenix i would recommend alot the staff were brilliant including jonathan

Disliked: nothing

17 September 2011 Customer would recommend this property

Liked: bar downstairs. breakfast , friendly staff.

Disliked: nuthin

15 September 2011

Liked: Reasonably nice staff, reasonably close locating to center of London

Disliked: I had a terrible experience at this hostel. My friend and I booked for 3 nights but only ended up staying for one. We stayed in a 9 bedroom dorm (one of the beds was a scary triple-decker). While we used a normal bunk bed the mattresses were awful. The springs dug into my back the entire night and every time someone moved the beds made a huge amount of noise. Also, the room was extremely dirty: the windows and sills were black with grime (on the inside) and the bathrooms were disgusting. There were only two bathrooms per floor. Our floor had one which was broken so we had to use the ones downstairs. There were barely any mirrors and if there was one it was placed too high and was too small to be of any use (I am 5"1' and they were placed at at least 5"6'). My friend and I decided that we could not sleep at this hostel for any more nights but would switch to another instead. We recieved our money back for the last night, but were told that we would only be reimbursed for the following night if the beds were booked and that we would receive an email or call lettin us know if this happened. We did not receive any communication from the hostel the whole day and came back in the evening to be told that the rooms were booked but the current person working at the front desk had no idea what was going on so we could not get our money back. We had to email the owner of the hostel to receive any reply. After emailing, we were told that we would only receive our money back after 5 days because it had to be approved by the manager's accountant. This is useless to us because after 5 days we of course would no longer be in the UK and even if the money was sent to us we would then have to pay to get it exchanged to a useful currency. We booked our two remaing nights at Palmer's Lodge Willensden and, even though we stayed in a 22 bed room, had a much better experience. TL;DR? THIS HOSTEL IS TO BE AVOIDED, GO TO A PALMER'S LODGE INSTEAD!

15 September 2011 Customer would recommend this property

Liked: The place is actually in a good location and it really is close (specially by underground) to many interesting things. The staff, specially Scott, are great helpfull and really nice. The beer is quite cheap also (for London standars) which is never a bad thing. The common room with a T.V. is a comfortable place to be. Finally, our beds were rather comfortable also.

Disliked: The showers are really not very clean and hardly enough, as are the bathrooms in general. The hostel is not very iluminated by the outside. And well, all those things that are said to be free and aren't, such as lugagge room and lockers. The room is also rather small and there's just no place to put your lugagge.

13 September 2011 Amy would recommend this property

Liked: I liked the atmosphere and it's location. Stacey was awesome

Disliked: Liked everything

13 September 2011 Customer would recommend this property

Liked: Very cheap, easy access to public transport, helpful & friendly staff

Disliked: Having to pay for breakfast!

12 September 2011 Anna` would recommend this property

Liked: The staff were amazing! Especially Scott, Stacy and Matt. They were really helpful, knowledgeable about things to do and see and generally happy and nice. I had a wonderful time there.

Disliked: they were doing a bit of work on the bathrooms but other than that it was GREAT!

12 September 2011 Customer would recommend this property

Liked: Very clean rooms, helpful staff, very quiet spot

Disliked: Tiny showers and bathrooms

12 September 2011

Liked: It was a place to stay, and the staff were quite friendly. Drink discounts in the pub, free wifi.

Disliked: The beds were not good. Squeaky, springs were poking me, not head room. Breakfast was extra, not a real convenient location, though close to the tube. Multiple showers/toilets but 80% were out of order. Wifi doesn't reach the rooms, only the pub.