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Reviews of Smart Russell Square

Hostel | 71-72 Guilford Street., London, England WC1N 1DF

74.3% Overall Rating

1187 out of 1725 customers would recommend this property

Recent review (19/09/2014)

"Location was good, but the Russell Sq. Metro was not working in the mid mornings. Not a good choice if you luggage"

Read all Smart Russell Square reviews

Facilities

  • Credit cards accepted
  • Car Parking
  • Self-catering Facilities
  • No curfew
  • Currency Exchange
  • Games room
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • Pool table(s)
  • 24 hour reception
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines

Purchasable Extras

  • Luggage Room USD 3.25
  • Towel USD 8.10

What's Included

  • Breakfast
  • Linen

Important Information

We require guests under 12 to be booked into private accommodation. If booking a dormitory for a family, please email us before booking to guarantee private placement is available. BOOKINGS OF 10 OR MORE PEOPLE are considered Group Bookings and must be booked with The Group Bookings Department to verify availability for the dates, as well as special Group Rates that may be more or less than those stated for individuals. As Group Bookings require more effort regarding placement, security, processing, etc., we must reserve the right to deny any bookings made for more than 10 people. Please also be aware that your deposit is non-refundable per HostelBookers.com TOS and therefore booking more than 10 people puts your 10% deposit at risk as you will not be refunded.

Group booking?

Group of 15 or more traveling to London?

Contact us directly

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74.3%

Overall Rating

1187 out of 1725 HostelBookers customers said that they would recommend 'Smart Russell Square'

Atmosphere
68.8%
Location
94.4%
Facilities
63.2%
Cleanliness
70.4%
Staff
76.8%
Value
71.2%
Safety
75.2%
Refine your results Showing 1169 of 1497 reviews Previous   1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | … | 46 | 47   Next
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85.7%
Atmosphere - 100% Staff - 80% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 100% Value - 60%

Customer review

With friends / other travellers

City break
Events / festivals
Partying / nightlife

13 May 2013 Customer would recommend this property

Liked: Very clean for such old dated environment, also felt very safe place.

Disliked: Not all staff members are at the same level of customer service. Also, couldn't charge my smart phone in the room itself as simply where was no electricity socket just one with no electricity. Had to do it in living area. Would be great to have a bed lamp. It seems that Pillows and Duvets are not changed with new covers each time for new customers, only new sheets provided, other hostels do so.

77.1%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 60%

alok singhal

Alone

Business / conference

09 May 2013 alok would recommend this property

Liked: location.

Disliked: shower in basement.

31.4%
Atmosphere - 20% Staff - 20% Facilities - 20% Safety - 20%
Location - 60% Cleanliness - 60% Value - 20%

Customer review

With friends / other travellers

City break
Events / festivals
Sightseeing & culture

07 May 2013

Liked: Leaving

Disliked: Staff where rude and unhelpful. Our 20 pound deposit was kept because we checked out half an hour late. the room was to small for 9 people, with only 2 plugs and a charge for the locker.

48.6%
Atmosphere - 40% Staff - 20% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 40% Value - 40%

Customer review

With friends / other travellers

City break
Sightseeing & culture

06 May 2013

Liked: Close to King's Cross/St Pancras and Euston stations

Disliked: Although the pods were a nice idea they meant the bed was quite small (I am 1.75 metres and barely fit, couldn't stretch out at all or move my arms from my side). The showers were all in the basement, which was annoying when you were on the second floor. They were also quite small and not particularly clean. Whilst there were toilets on each floor, these were unisex and nearly always at least half were blocked. Worst part was the attitude of the staff upon our arrival. There had been some confusion regarding the amount of the deposit required (per person rather than per group) and rather than explaining this civilly the memb of staff at the desk chose to raise his voice and basically state that those were the rules, so either obey or get out. When we had first arrived he also chose to ignore us for a while in favour of counting out money/speaking to other members of staff. Also, if you want to get your deposit back, make sure you keep that little slip of paper they give you! Even though they say the deposit is only for your sheets/to make sure you check out on time, if you go down without it they will refuse to refund you (as happened to the other girl staying in our dorm room). Finally, don't expect a good night's sleep. Any time someone walked along our corridor or the one above you could hear it (like loud thumping)- much noisier than any other hostel I've stayed at. Breakfast was ok, but not much- cornflakes, toast with butter and jam, and instant coffee.

25.7%
Atmosphere - 20% Staff - 20% Facilities - 20% Safety - 40%
Location - 40% Cleanliness - 20% Value - 20%

Dr. A Moosani.

Alone

Sightseeing & culture

06 May 2013

Liked: NOTHING! Absolutely nothing.

Disliked: VERY, VERY BAD AND UNCOMFORTABLE HOSTEL! Read my justification below: 1. THE STAFFF MEMBERS, SPECIALLY THE ARAB/MIDDLE EASTERN RECEPTIONISTS AT THIS HOSTEL ARE EXTREMELY UNFRIENDLY AND UNWELCOMING. THE MALE RECEPTIONISTS AT NIGHT TIME KNOW NOTHING ABOUT BEING "GOOD WITH THE GUESTS" AND ARE GLUED ALL THE TIME WITH THE INTERNET! THEY FROWN AND FUME AT YOU WHEN YOU HAVE EVEN THE SMALLEST OF REQUESTS. VERY, VERY BAD!! THE CURRENT MALE RECEPTIONISTS AT THIS HOSTEL MUST BE REMOVED IMMEDIATELY! 2. THE TEMPERATURE OF THE LOUNGE OR THE SITTING AREA AT THIS HOSTEL IS "ALWAYS" HOT AND VERY UNCOMFORTABLE! THE WINDOWS ARE ALWAYS CLOSED AND THE AIR CONDITIONERS ARE NEVER ON, UNLESS YOU BEG AT THE RECEPTION TO ON IT. AFTER SOMETIME, THEY WILL OFF IT AGAIN FOR YOU TO SWEAT! 3. BAD LEVEL OF CLEANLINESS IN TOILETS AND THE DORM ROOMS (THE BEDS ARE DIRTY WITH DUSTY PARTICLES!). 4. WARNING: DO NOT BOOK OR STAY AT THIS HOSTEL UNLESS YOU ARE USED TO BEING TREATED LIKE A DOOR MAT BY ARROGANT AND UNPROFESSIONAL ARAB/MIDDLE EASTERN MEN, AND ALSO IF YOU CAN BEAR THE UNCOMFORTABLE HEAT AT THIS HORRIBLE HOSTEL.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With a large group / tour

Business / conference
Partying / nightlife
Shopping
Sightseeing & culture

03 May 2013 Customer would recommend this property

Liked: Enough showers and toilets:-) Friendly receptionists. Clean beds with curtains.

Disliked: The machine to get water etc. from is out of order.

91.4%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

With friends / other travellers

Shopping
Sightseeing & culture

29 April 2013 Customer would recommend this property

Liked: location

Disliked: showers only in the basement

85.7%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

City break
Shopping
Sports, adventure or outdoor activities

27 April 2013 Customer would recommend this property

Liked: location

Disliked: showers one location leaking ceilings

94.3%
Atmosphere - 60% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Benjamin Roberts

With friends / other travellers

Sightseeing & culture

25 April 2013 Benjamin would recommend this property

Liked: Lots of people from all over the world. The included breakfast was a huge money-saver in an expensive city like London. Very secure and the staff were helpful.

Disliked: The shower facilities were down into the center of the labyrinthine complex of the hostel. It was somewhat uncomfortable to get down to and take a shower. Since there are so many people, you can get a hit or miss group in the larger dormitories, but that's not necessarily the hostel's fault.

80.0%
Atmosphere - 60% Staff - 60% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year
Sightseeing & culture

24 April 2013 Customer would recommend this property

Liked: Cheap washing machines & dryers Big kitchen Curtains on bunk beds for privacy & to keep light out

Disliked: Horrible showers Only 1 cereal or toast with jam for breakfast Vending machines don't work No wi-fi in rooms & bad connection in common room Lots of stairs Not enough powerpoints (only 4 in 10 bed dorm)

74.3%
Atmosphere - 60% Staff - 60% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 60% Value - 60%

Customer review

Alone

Business / conference

24 April 2013 Customer would recommend this property

Liked: It's right in the middle of London, and was just around the corner from the conference I was attending so it was great!

Disliked: I don't think they mention that the showers are in the basement, and I was staying on the third floor so it was a real mission to get to and from the showers. The shower room could really do with being updated as well - the cubicles were small and the hairdryers were broken. Some of the staff were friendly and helpful but the others were just grumpy! Don't get your hopes up too much about breakfast... It's reall basic (they didn't even have fruit juice!)

54.3%
Atmosphere - 60% Staff - 40% Facilities - 60% Safety - 40%
Location - 60% Cleanliness - 40% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year
Shopping
Sightseeing & culture

21 April 2013 Customer would recommend this property

Liked: i think it's Ok for the price i've paid. it was cheap, next to the city centre, next to the underground and it has breakfast. and they try to keep everything clean.

Disliked: it doesnt have a locker in room that fit your luggage. just one locker under the bed that you have to pay for using it. the shower is terrible. you have to keep pushing the button so the water can come down.

77.1%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 60% Value - 80%

Vedrana Kristic

With friends / other travellers

Shopping
Sightseeing & culture

20 April 2013 Vedrana would recommend this property

Liked: The location is great! Very close to subway and tesco market :) the price is good, the girl that works on reception (Sara) is so helpul and kind. There are computers available and internet.

Disliked: Room was to small for 15 people, small beds and it was too hot in the room.

88.6%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

Events / festivals
Sightseeing & culture

18 April 2013 Customer would recommend this property

Liked: The bunk beds had curtains to pull across, like railway sleeper compartments, which is a nice touch.

Disliked: Customer left no negative feedback.

74.3%
Atmosphere - 60% Staff - 60% Facilities - 40% Safety - 100%
Location - 100% Cleanliness - 60% Value - 100%

Customer review

Alone

Business / conference
Work / volunteering

16 April 2013 Customer would recommend this property

Liked: Perfect location!!

Disliked: Showers n toilets

40.0%
Atmosphere - 40% Staff - 40% Facilities - 40% Safety - 40%
Location - 80% Cleanliness - 20% Value - 20%

Customer review

Alone

Business / conference

14 April 2013

Liked: location

Disliked: it wasnt clean the staff was not really friendly i must say the breakfast consisted of barely anything

60.0%
Atmosphere - 40% Staff - 60% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 60% Value - 60%

Customer review

Alone

Sightseeing & culture

07 April 2013 Customer would recommend this property

Liked: Location

Disliked: No charger... there are only two chargers near the door. You can't charge your phone on your bed, you have to put it far for charging which is unsafe.

91.4%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Käty Tarkpea

Alone

Events / festivals
Visiting friends or family

04 April 2013 Käty would recommend this property

Liked: WIFI, location, privacy (curtains on the bunkbeds)

Disliked: One of the staff members made inappropriate proposals to me

77.1%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 60%
Location - 100% Cleanliness - 80% Value - 100%

Philip Wharmby

Alone

Sightseeing & culture

04 April 2013 Philip would recommend this property

Liked: cerntral London location, convenient for British Museum

Disliked: Pity it was difficult to find, walked past it first time

91.4%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

Events / festivals
Visiting friends or family

04 April 2013 Customer would recommend this property

Liked: , WIFI, location, privacy

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

André Pinto

With my spouse / partner

Romantic getaway
Shopping
Sightseeing & culture

03 April 2013 André would recommend this property

Liked: Staff muito simpático, quartos bastante agradáveis(ter cortinas nas camas é optimo), cozinha e sala de estar bastante boas. A atmosfera do hotel é optima.

Disliked: André left no negative feedback.

82.9%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 60%

Customer review

With my spouse / partner

Romantic getaway

01 April 2013 Customer would recommend this property

Liked: in average, The hostel is very clean. Staff is friendly and helpful.

Disliked: shower room is not convenient to use.

62.9%
Atmosphere - 60% Staff - 60% Facilities - 40% Safety - 80%
Location - 80% Cleanliness - 60% Value - 60%

Customer review

With a large group / tour

Sightseeing & culture
Work / volunteering

27 March 2013 Customer would recommend this property

Liked: Central location, reasonable place for the price

Disliked: Very bad breakfast

57.1%
Atmosphere - 20% Staff - 100% Facilities - 20% Safety - 40%
Location - 100% Cleanliness - 80% Value - 40%

mark Brierley-Edwards

Alone

Business / conference

24 March 2013

Liked: Nothing old needs a paint job

Disliked: Everthink and the only shoers in basement no good when on 2 and 3 floors

65.7%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 60% Value - 60%

Customer review

With friends / other travellers

City break
Events / festivals
Partying / nightlife
Sightseeing & culture

21 March 2013

Liked: Location was good enough.

Disliked: It was quite noisy, which made it quite difficult to have a good nights sleep.


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