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Reviews of Smart Russell Square Hostel London Hostel

71 Guilford Street, London, England

Atmosphere 74%

Cleanliness 78%

Facilities 74%

Location 96%

Safety 77%

Staff 74%

Value 79%

What's Included

  • Breakfast
  • Linen

Facilities

  • Free Breakfast
  • Free Wi-Fi
  • Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Adaptors
  • Card Phones
  • Common Room
  • Currency Exchange
  • Free City Maps
  • Games Room
  • Hot Showers
  • Housekeeping
  • Internet Access
  • Jobs Board
  • Key Card Access
  • Laundry Facilities
  • Linen Included
  • Luggage Storage
  • Pool Table
  • Tours/Travel Desk
  • Vending Machines
  • WiFi

Purchasable Extras

  • Luggage Room 3.14USD
  • Towel 7.84USD

Important Information

Hostelbookers Sale
Please note that all sales bookings are final and non-refundable. The property may charge your card in advance for the full amount of your stay. Payment protection is also not available in connection with these bookings. In the event that you cancel your booking the accommodation provider shall be entitled to retain the total outstanding costs of your booking. All rooms that are included in the sale are identified in their room type as [“!!! Sale !!! Non Refundable”].


We require guests under 12 to be booked into private accommodation. If booking a dormitory for a family, please email us before booking to guarantee private placement is available. BOOKINGS OF 10 OR MORE PEOPLE are considered Group Bookings and must be booked with The Group Bookings Department to verify availability for the dates, as well as special Group Rates that may be more or less than those stated for individuals. As Group Bookings require more effort regarding placement, security, processing, etc., we must reserve the right to deny any bookings made for more than 10 people. Please also be aware that your deposit is non-refundable per HostelBookers.com TOS and therefore booking more than 10 people puts your 10% deposit at risk as you will not be refunded.

Check-in / Check-out

Earliest check-in: 11:00

Latest Check-out: 10:00

Policies

  • Credit Cards Accepted
  • No Curfew
  • Non Smoking
  • Taxes Included

Group booking?

Group of 15 or more traveling to London?

Contact us directly

Atmosphere 74%

Cleanliness 78%

Facilities 74%

Location 96%

Safety 77%

Staff 74%

Value 79%

Showing 401-146 of 146 reviews

49% Overall Rating
  • Atmosphere - 20%
  • Cleanliness - 60%
  • Facilities - 60%
  • Location - 80%
  • Safety - 80%
  • Staff - 20%
  • Value - 20%
49% Overall Rating

Anonymous
19 Oct 2011

Travel Type:
Alone

Trip Type:
Backpacking / gap year

Liked: Nothing

Disliked: It has a characterless, juvenile detention centre feel. The only showers available are in the basement and they are disgusting, with taps that turn off every 5 seconds. Rude and unhelpful staff. Wifi barely ever works. I was in a tiny 9 bed dorm room in the basement right next to the toilets. This is the worst hostel I have stayed at and definitely would not stay here again, I couldn't wait to check out as soon as I checked in.

66% Overall Rating
  • Atmosphere - 40%
  • Cleanliness - 60%
  • Facilities - 60%
  • Location - 80%
  • Safety - 80%
  • Staff - 60%
  • Value - 80%
66% Overall Rating

Anonymous
19 Oct 2011

Travel Type:
Alone

Trip Type:
Visiting friends or family

Liked: The curtains at the beds.

Disliked: The breakfast was very, very basic. White toast, jam, cornflakes, milk, and tea.

Customer would recommend this property

74% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 60%
  • Facilities - 60%
  • Location - 100%
  • Safety - 80%
  • Staff - 100%
  • Value - 60%
74% Overall Rating

Anonymous
19 Oct 2011

Travel Type:
Alone

Trip Type:
City break, Shopping, Sightseeing & culture, Visiting friends or family

Liked: Friendliness of staff. Very helpful.

Disliked: Too many beds in one room, too close together. Room was quite unbreathable, there was not enough air circulation- would hate to imagine what it's like in hot weather!

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
18 Oct 2011

Travel Type:
Alone

Trip Type:
Work / volunteering

Liked: Friendly staff.

Customer would recommend this property

34% Overall Rating
  • Atmosphere - 40%
  • Cleanliness - 20%
  • Facilities - 20%
  • Location - 80%
  • Safety - 20%
  • Staff - 40%
  • Value - 20%
34% Overall Rating

Anonymous
15 Oct 2011

Travel Type:
Alone

Trip Type:
Sightseeing & culture

Liked: Umm... maybe a good location

Disliked: This place is absolutely disgusting. Do NOT stay here. The staff were borderline rude. They showed no interest in the fact that you were waiting in line. The showers are in the basement. So if you arent staying in the basement, you have to walk downstairs. I was in a 24 person room and there was no where for people to put their luggage. No lockers or anything within the room. This caused quite a problem so people had stuff all throughout the walkways. The rooms are loud at night and you can here everything from the floors above you. Somebody checked in in the middle of the night and couldnt find their bed so the staff had the great idea to turn on the lights in the room and wake people up to ask them where the free bed is (this was at 2:30am). If you are going to stay somewhere, I reccomend that you pay the extra few dollars a night and stay at a place with better reviews.

57% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 80%
  • Facilities - 40%
  • Location - 80%
  • Safety - 60%
  • Staff - 20%
  • Value - 60%
57% Overall Rating

Anonymous
14 Oct 2011

Travel Type:
With friends / other travellers

Trip Type:
City break

Liked: Location

Disliked: All of the showers are in the basement, and have no private drying area which makes privacy hard. When asking for directions about public transport the receptionist wasn't helpful, however the manager was very good.

80% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 100%
  • Facilities - 60%
  • Location - 80%
  • Safety - 100%
  • Staff - 60%
  • Value - 100%
80% Overall Rating

Anonymous
14 Oct 2011

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year, Sightseeing & culture

Liked: The security was really tight and the rooms were clean.

Disliked: The staff looked tired and were thus unfriendly.

Customer would recommend this property

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
13 Oct 2011

Travel Type:
With friends / other travellers

Trip Type:
Partying / nightlife, Shopping, Sightseeing & culture

Liked: the atmosphere

Disliked: can't chose the temperature of the shower

Customer would recommend this property

51% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 60%
  • Facilities - 20%
  • Location - 80%
  • Safety - 60%
  • Staff - 40%
  • Value - 40%
51% Overall Rating

Anonymous
08 Oct 2011

Travel Type:
With friends / other travellers

Trip Type:
City break

Liked: Location.

Disliked: Power points not functional in several rooms, inadequate wash facilities.

89% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 60%
  • Value - 100%
89% Overall Rating

Anonymous
06 Oct 2011

Travel Type:
With friends / other travellers

Trip Type:
Business / conference, Shopping, Sightseeing & culture

Liked: Everything is clean (especially toilets wich was a suprise)and it has a large kitchen equiped with all you need (water cooker, tosters, oven...). Hostel is large and organised and very safe (they even have night guards). Area around it is great and it is like a minute away from Russel Sq. tube station. It has wireless connection though it doesn't reaches upper floors.

Disliked: Personell. Although they are helpful they seem to be in bad mood, all of them all the time, bordering to impolite. Hostel only has showers on the lower floors so if your room is up on the 3rd floor you have a quite walk.

Customer would recommend this property

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