We use cookies to give you the best possible experience on our site. By continuing to browse our site you are agreeing to our Cookies Policy and use of cookies technology. Find out more »

X
HostelBookers Logo
WEBSITE FEEDBACK
No booking fees
See all London hostels
See all London hotels

Reviews of Smart Russell Square

Hostel | 71-72 Guilford Street., London, England WC1N 1DF

73.8% Overall Rating

1187 out of 1724 customers would recommend this property

Recent review (19/09/2014)

"Location was good, but the Russell Sq. Metro was not working in the mid mornings. Not a good choice if you luggage"

Read all Smart Russell Square reviews

Facilities

  • Credit cards accepted
  • Car Parking
  • Self-catering Facilities
  • No curfew
  • Currency Exchange
  • Games room
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • Pool table(s)
  • 24 hour reception
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines

Purchasable Extras

  • Luggage Room USD 3.28
  • Towel USD 8.18

What's Included

  • Breakfast
  • Linen

Important Information

We require guests under 12 to be booked into private accommodation. If booking a dormitory for a family, please email us before booking to guarantee private placement is available. BOOKINGS OF 10 OR MORE PEOPLE are considered Group Bookings and must be booked with The Group Bookings Department to verify availability for the dates, as well as special Group Rates that may be more or less than those stated for individuals. As Group Bookings require more effort regarding placement, security, processing, etc., we must reserve the right to deny any bookings made for more than 10 people. Please also be aware that your deposit is non-refundable per HostelBookers.com TOS and therefore booking more than 10 people puts your 10% deposit at risk as you will not be refunded.

Group booking?

Group of 15 or more traveling to London?

Contact us directly

See other properties in London

Lancaster Hotel
116.08 USD

Hotel 3 star Not yet rated
Astor Museum Inn
39.35 USD

Hostel 85.5% 606 reviews
Generator London
27.05 USD

Hostel 88.9% 4139 reviews
St Athans Hotel
39.35 USD

Hotel Not yet rated
Fairway Hotel
52.06 USD

Hotel 2 star Not yet rated
Stay In Holborn Guest House
48.65 USD

Guesthouse 80.6% 15 reviews
Elmwood Hotel
49.19 USD

Hotel 2 star 78.2% 22 reviews
Clink261
36.89 USD

Hostel 79.3% 952 reviews

Enter dates to check prices


  •  
    Invalid date
     
    Invalid Date - Cannot be in the past
     
    Invalid Date - Check-Out cannot be beyond 21/09/2015

  •  
    Invalid date
     
    Invalid Date - Cannot be in the past
     
    Invalid Date - Check-Out cannot be beyond 21/09/2015
     
    Your check-out date is before your check-in date. Please check your dates and try again.
     
    Bookings can only be made for a maximum period of 31 days. Please enter alternative dates and try again.

processing
73.8%

Overall Rating

1187 out of 1724 HostelBookers customers said that they would recommend 'Smart Russell Square'

Atmosphere
68.8%
Location
94.4%
Facilities
63.2%
Cleanliness
71.2%
Staff
76.8%
Value
69.6%
Safety
72.8%
Refine your results Showing 1169 of 1496 reviews Previous   1 | 2 | … | 9 | 10 | 11 | 12 | 13 | 14 | 15 | … | 46 | 47   Next
Reset filter
82.9%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Kristophe Chalimon

Alone

Visiting friends or family

14 May 2012 Kristophe would recommend this property

Liked: Area, situation, Building, size of the room

Disliked: Crowded

51.4%
Atmosphere - 40% Staff - 60% Facilities - 60% Safety - 60%
Location - 60% Cleanliness - 40% Value - 40%

Customer review

With my spouse / partner

Backpacking / gap year
Sightseeing & culture

13 May 2012

Liked: The location wasn't too bad, wasn't fantastic either tho. The free breakfast included wasn't anything special (toast/tea/cereal) but was still nice to get.

Disliked: This place sends you the message that they are trying to make money off of you, not help you enjoy yourself as a traveler. They packed the rooms very full (21 people in a room most hostels would put 12 or so). Had zero space to move or put things. The facilities aren't quaint or fun, they are simply made as easy to clean as possible. The whole goal of the hostels is to put more people inside so they can make more money. Thank goodness London is impossible not to enjoy or this place would have ruined our time there without a doubt.

80.0%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 60% Value - 80%

Customer review

Alone

Events / festivals

10 May 2012 Customer would recommend this property

Liked: Location is very good, easy to find from Russell Square tube station The rooms were a nice size Showers were clean and spacious

Disliked: Water in showers were almost scolding hot!

60.0%
Atmosphere - 40% Staff - 60% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 40% Value - 80%

Customer review

Alone

Backpacking / gap year

09 May 2012 Customer would recommend this property

Liked: good fellow travellers staying at hostel

Disliked: Customer left no negative feedback.

74.3%
Atmosphere - 60% Staff - 20% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

Sightseeing & culture

08 May 2012

Liked: Location, free wifi, price.

Disliked: Showers were gross, room size was too small, staff were unfriendly and unhelpful. They use calculators instead of a proper cash register machine... really? 5% charge for cards is bogus. On top of that they were inefficient and we had to wait twenty minutes in line to check in and check out. My girlfriend left her towel in the room and when we came back for it, it was gone and staff wouldn't even be bothered about it. Wifi was inconsistent and breakfast was inadequate at best.

91.4%
Atmosphere - 60% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

erica dawson

Alone

Backpacking / gap year

07 May 2012 erica would recommend this property

Liked: very clean and great location free breakfast was basic but good. Excelent facilitys and realy comfy beds.

Disliked: if your travelling alone this place can be a little sterile. i like hostels that are more communal but hey its the heart of london not woodstock. for a few nights stay id recomrnd it

77.1%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 60% Value - 80%

Customer review

With friends / other travellers

City break
Partying / nightlife
Shopping
Sightseeing & culture

02 May 2012 Customer would recommend this property

Liked: The location is good, it's reasonably cheap and the staff is generally helpful. There were curtains on each individual bed, this meant that one could sleep in the dark despite there being no window curtains.

Disliked: The noise level in the room is high due to the door into the room being very poorly insulated, this makes it very difficult to get a good night's sleep. There are also a lot of building works going on nearby. Earplulgs are therefore strongly recommended for a good night's sleep. The beds have no reading lamps and there are no hooks on the walls to hang belongings. The communal shower room smells of mould, other than that the accomodation is clean.

65.7%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 40% Value - 60%

Amie Hartas

With friends / other travellers

Backpacking / gap year
Sightseeing & culture
Sports, adventure or outdoor activities

25 April 2012

Liked: Location and cost

Disliked: The showers were traumatizing. They don't stay in longer than 3seconds and are set at almost boiling temperature.

94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

24 April 2012 Customer would recommend this property

Liked: Good location

Disliked: Fire alarm

45.7%
Atmosphere - 40% Staff - 60% Facilities - 40% Safety - 40%
Location - 100% Cleanliness - 20% Value - 20%

Customer review

With a large group / tour

City break

16 April 2012

Liked: Location is very good and close to the tube

Disliked: There was a leaky pipe that dripped dirty water in the middle of the room. The bed curtains had bodily fluids on. Nasty smell in the room. Toilets were digusting

94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Annaliese Sales

Alone

Sports, adventure or outdoor activities

14 April 2012 Annaliese would recommend this property

Liked: Location is great, value for money is amazing and services provided were good especially free breakfast.

Disliked: Annaliese left no negative feedback.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 60%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Work / volunteering

13 April 2012 Customer would recommend this property

Liked: Very clean

Disliked: Limited electrical outlets in dorms for charging phones etc

88.6%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

With friends / other travellers

Partying / nightlife

12 April 2012 Customer would recommend this property

Liked: security

Disliked: nothing at all

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Melvin Nicholas

With my spouse / partner

Romantic getaway
Shopping
Sightseeing & culture
Visiting friends or family

11 April 2012 Melvin would recommend this property

Liked: This is my first time being in London. Smart Russell Square is a hostel recommended to me by my friends. So me and my girlfriend decided to spend our nights there. Honestly speaking, we really love this place so so much! Most importantly, it is clean and it is really safe and secured to stay here. Staffs clean the place all the time and security is really tide here, so it's really safe! No outsiders can enter the hostel except for the customers themselves! Overall, it's an awesome place to stay!

Disliked: Nothing to say as everything is up to my expectation!

91.4%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

Alone

Business / conference

04 April 2012 Customer would recommend this property

Liked: Lots of school groups on tour, but a nice place.

Disliked: Customer left no negative feedback.

88.6%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

With my spouse / partner

Sightseeing & culture

02 April 2012 Customer would recommend this property

Liked: Beds

Disliked: Customer left no negative feedback.

57.1%
Atmosphere - 40% Staff - 60% Facilities - 40% Safety - 60%
Location - 100% Cleanliness - 40% Value - 60%

Customer review

With friends / other travellers

Sightseeing & culture
Visiting friends or family

31 March 2012 Customer would recommend this property

Liked: It was in a very good location, central to a lot of different places to go and to see in London. It was just around the corner from the underground Picadilly line that has a straight connection to Heathrow International which was very convenient as new travelers in London. The free wifi was very useful. Having individual curtains on each bed helped keep the light out while trying to sleep.

Disliked: Due to the mass amount of people coming and going to the hostel, it made for extremely loud nights with doors slamming and people yelling. The showers in the basement were a big let down. You had to keep pushing the button about every 15 seconds to get water, sometimes it was scolding hot or freezing cold, there really wasn't a happy medium. There also mold growing on the walls and ceiling. The bathrooms were unisex and made for very unprivate personal time. You had to pay extra to use the security storage locker in the room which made a lot of noise if someone got into it at night.

82.9%
Atmosphere - 40% Staff - 60% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

28 March 2012 Customer would recommend this property

Liked: The beds are comfier than most places as they're not the typical spring bunks. Cleaners are always working so it's a really clean and hygienic place. Great kitchen space and lots of fridges.

Disliked: Nothing is done to encourage people getting to know ech other. There are always tour groups in (mostly teenagers) that are loud and take up the space. If staying longer tan first booked you need to check out and in again and you are NEVER in the same room!

85.7%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Vedran Bileta

Alone

Backpacking / gap year
Business / conference
Sightseeing & culture

26 March 2012 Vedran would recommend this property

Liked: Price and location...

Disliked: nothing

68.6%
Atmosphere - 100% Staff - 60% Facilities - 40% Safety - 100%
Location - 100% Cleanliness - 20% Value - 60%

IVAN CULJAK

With friends / other travellers

Backpacking / gap year
City break
Sightseeing & culture

20 March 2012 IVAN would recommend this property

Liked: location

Disliked: showers are terrible

88.6%
Atmosphere - 100% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 60% Value - 100%

Customer review

With friends / other travellers

City break

19 March 2012 Customer would recommend this property

Liked: I was really pleased with our room. The beds are nice we had light, Plugs and Ipod stations on each bed.

Disliked: some dirty toilets.

85.7%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Nicole Tengler

With friends / other travellers

City break

19 March 2012 Nicole would recommend this property

Liked: Anything was great. The Stuff was friendly and the location perfect. The Tube is near to the Hostel and the rooms been fine. I was pleased about little lights, Plugs and also Ipod Station on each bed !! The beds were comfortable.

Disliked: The only thing is that some of the Toilets were dirty.

54.3%
Atmosphere - 80% Staff - 40% Facilities - 40% Safety - 40%
Location - 80% Cleanliness - 40% Value - 60%

Customer review

Alone

Sightseeing & culture
Visiting friends or family

18 March 2012

Liked: Price & Good location (Just round the corner from Russell Square tube station) & near the British Museum, food supermarket etc. Basic breakfast but you can probably get better going to Tesco's across the road.

Disliked: The staff were really unfriendly, rude & not helpful at all, the room was extremely hot & sweaty, there was no consideration for other people staying in the room - I had some really noisy Polish guys who kept shouting/talking & peeking in to my bed, I don't mind noise but it was 4am in the morning & after a whole day's of travel u just want to sleep, the showers were really cold, & I wouldn't recommend this youth hostel at all!!!

77.1%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

City break
Sightseeing & culture

18 March 2012 Customer would recommend this property

Liked: Location and atmosphere

Disliked: The majority of staff was nice, but there were also some exceptions.

51.4%
Atmosphere - 40% Staff - 60% Facilities - 40% Safety - 60%
Location - 100% Cleanliness - 20% Value - 40%

Customer review

Alone

Visiting friends or family

18 March 2012

Liked: Location - perfectly located for visiting friends at UCL. Incredibly cheap room rates. Key card locking system with card access to residential areas of the hostel.

Disliked: Hostel was dirty throughout and poorly cleaned. The showers were a long (and dirty) walk from most of the rooms, and you had to hold the water button to keep the shower on. Staff were not the most friendly or focused, and repeatedly seemed zoned out when I asked a question, checked in, etc. The crowd also seemed much older than at other hostels, which was a bit uncomfortable at times.


See all London hostels
See all London hotels