Reviews of Arriva Hotel
47-55 Swinton Street, King's Cross, London, England WC1X 9NT
Customer Reviews & Ratings
13 out of 17 HostelBookers customers said that they would recommend 'Arriva Hotel'
- Atmosphere
- Location
- Facilities
- Fun
- Staff
- Cleanliness
- Safety
- Value
Customer Reviews: What did customers think about Arriva Hotel?
| Date | Arriva Hotel Customer Reviews | Overall Rating |
|---|---|---|
| 02 September 2009 |
Customer reviewThe location is excellent for access to central London, King's X, Bloomsbury areas and really good value for money. The service and staff is relatively friendly and efficient (Polish hospitality). If planning to stay more than 1, 2 nights, ask for a room out to the back, as Swinton Street is rather noisy. If you plan to use the wireless LAN, make sure you have signal in your room, o'wise ask for a room change. |
75% |
| 01 September 2009 |
Radek ŠálGood position, good connection to the city... |
57% |
| 27 August 2009 |
Dominic Mc DaidToilet and bath where clean. The bed was clean and comfortable. The hotel is located in a quite street but near (5 min walk) to King's Cross underground. |
77% |
| 27 July 2009 |
Jessica ShepardI had problems with this hotel from the word go. When I initially made the reservation, instead of taking 10% deposit of the total amount (a standard procedure on hostelbookers.com) the hotel tried to debit the entire total amount from my account (NOT a mentioned procedure on the hotel description or payment page) the payment was declined- so they simply cancelled my booking, without informing me. It wasn't until a week or so later when I emailed the hotel regarding a luggage storage enquiry, they informed me my reservation had been cancelled as they weren't able to take payment. Luckily I was able to make the reservation again, but they were very difficult and would not make the reservation over the phone, they asked me to email them with my request and my bank details, at first which I refused because of the security implications, but they informed me I would not be able to make the reservation if I did not. So I went ahead and emailed them with the request, to which it took three more prompting phone calls and reminders for them to make the booking, over all it took nearly two more days for them to make reservation. When I arrived at the hotel, I went to drop my luggage off in their 'secure' luggage room as I was not able to check-in until 2pm. When I walked into the reception area, I was greeted by two people asleep on the waiting area sofa, which turned out not to be staff or guests, so I can only presume they were maybe friends of staff or at worst, homeless people making use of the open door. Finally, a member of staff did show me to the luggage room, which was opposite the sofa where these people were sleeping, of which was a sign, 'Luggage left at owners risk'. Not very reassuring. Once the time came to check-in, we were given our room key, room 4, downstairs. Firstly we were greeted by a hall way and stair case that had a mixed scent of soiling and the over use of cleaning products to cover it up. Once we reached our room, we were met by a VERY small room with a double bed crammed in with only room for one person to walk down the side of it at a time. The 'window' was actually damaged and covered by a metal grill and bars, and the view was a brick wall alley way full up with damaged furniture and rubbish bags. We were out for most of the day, so the room wasn't that much of an issue. But when we returned for the evening, our room was so close to the road that when any sort of van or lorry went past, the bed and furniture vibrated with the noise, and when we actually got into bed, the bed was on a slant. We finally managed to get to sleep, but at 3am our room phone began to ring with a member of staff telling me my taxi was here. I informed the staff member that I had not booked a taxi and that I was asleep. And would you believe it, the staff member actually began to argue with me, asking me what to tell the waiting taxi driver!? We did not bother with the breakfast in the morning, with the night we had had and the scent of the hallway, eating in the place was the last thing we wanted to do. I have used hostelbookers.com several times when travelling abroad and they have been superb. The customer service in England as well as the correspondence to hostels and hotels abroad has never disappointed me. But overall, my stay with the Arriva hotel was simply awful. I cannot believe that with the hotel being in England, London no less, with hostelbookers.com headquarters not being too far away from the hotel itself, hostelbookers can advertise such a dire dysfunctional property. |
40% |
| 27 July 2009 |
Customer reviewGreat location near King's Cross! Though when we first arrived the elevator wasn't working and the rooms are really tiny, so if you have a lot of stuff, choose a different place. |
72% |
| 11 July 2009 |
Customer reviewcentrally located clean and reasonable ideal place to stay on a break in london. |
77% |
| 07 July 2009 |
Customer reviewVery close to Kings Cross Station. Mini bar and Breakfast was great! Stayed in the dungeon ( basement ) - Not so good. |
60% |
| 03 July 2009 |
Customer reviewThe reception staff were very friendly and helpful |
67% |
| 11 June 2009 |
Customer reviewVery clean and tidy , check in is only after 2 but they can hold your luggage is needed , breakfast in the morning is just toast and cereal not continental as advertised , very good value for money , would stay again . |
95% |
| 01 March 2009 |
Stacy WilliamsLocation! Liked that it was close to Kings Cross Station. |
57% |
| 14 October 2008 |
Customer reviewLocation, small but clean rooms and breakfast included |
70% |
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