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Reviews of Palmers Lodge - Swiss Cottage London Hostel

40 College Crescent, Swiss Cottage, London, England

Atmosphere 93%

Cleanliness 89%

Facilities 84%

Location 90%

Safety 91%

Staff 92%

Value 87%

What's Included

  • Linen
  • Luggage Room

Facilities

  • Free Wi-Fi
  • Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Adaptors
  • BBQ
  • Bar
  • Bicycle Parking
  • Board Games
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Cafe
  • Ceiling fan
  • Common Room
  • DVDs
  • Elevator
  • Free City Maps
  • Free Internet Access
  • Games Room
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Housekeeping
  • Internet Access
  • Key Card Access
  • Laundry Facilities
  • Linen Included
  • Luggage Storage
  • Meals available
  • Outdoor Terrace
  • Parking
  • Pool Table
  • Postal Service
  • Reading Light
  • Restaurant
  • Safe Deposit Box
  • Steam room
  • Tea/Coffee Making Facilities
  • Tours/Travel Desk
  • Towels for hire
  • Vending Machines
  • Washing machine
  • Wii

Purchasable Extras

  • Breakfast 5.69USD
  • Towel 1.90USD

Important Information

Please note that from the 3rd of March 2014 we will be doing refurbishment works in the Bar and Restaurant areas so there will be some minor disruptions. We will still be offering the service as normal and the works should be complete by the 26th of March 2014

A 24 hours notice (from check in time) is required in order not to be charged for the night. The cancellation notice has to be sent by email too. Please note that PHOTO I.D. is required at check in. Under 18s must be accompanied by an over 18 adult booked into the same private room. All bookings require full payment at time of booking.



Special cancellation policy

“Please note that reservations for the night of the 31st December 2012 will be subject to a no-cancellation policy.”

Check-in / Check-out

Earliest check-in: 00:00

Latest Check-out: 11:00

Policies

  • Child Friendly
  • Credit Cards Accepted
  • No Curfew
  • Non Smoking
  • Taxes Included

Group booking?

Group of 15 or more traveling to London?

Contact us directly

Atmosphere 93%

Cleanliness 89%

Facilities 84%

Location 90%

Safety 91%

Staff 92%

Value 87%

Showing 231-96 of 96 reviews

91% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 80%
  • Safety - 100%
  • Staff - 60%
  • Value - 100%
91% Overall Rating

Anonymous
17 Sep 2012

Travel Type:
With my spouse / partner

Trip Type:
City break, Shopping, Work / volunteering

Liked: how old and vintage it feels. the curtains around the beds are a great touch of privacy!!

Disliked: the staff were not amazingly helpful or friendly but they were good. If your room was on the 3rd floor you have to walk through the shower room to get up there which was kind of weird.

Customer would recommend this property

57% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 20%
  • Facilities - 20%
  • Location - 100%
  • Safety - 60%
  • Staff - 100%
  • Value - 40%
57% Overall Rating

Anonymous
17 Sep 2012

Travel Type:
Alone

Trip Type:
Business / conference

Liked: Nice architecture, design, friendly front of house staff, safe location. Curtains on bed

Disliked: • The constant 24/7 door slamming and banging of the main doors and doors to the dorms. All of which are fire doors. These doors slam and bang ferociously loud - very, very, very loud - unbearable. Every single person does it and it wakes everybody up. Staff do not set any rules to guests, there are no notice posters up to say not to slam doors, and to hold them shut quietly. Guests must be told this, and it must be a rule, as well as being considerate to others regarding manners and noise (the noise is beyond ridiculous - it is actual torture trying to sleep at night - literally torture). There needs to a silence after midnight rule, and a rule that states that guests must be quite and considerate at all times. Even through earplugs I got woken up, and I could never sleep because of the door being left to slam, people using the hairdryer at 5am, half-naked males wondering in the room to have 'friendly time' with each other. Where are all the rules and notices being handed out on arrival, and notices on doors - all doors, in dorm rooms? These rules need and must be enforced immediately! The doors need to be altered so they do not aggressively slam - it sounds like a gunshot each time!! Foam, rubber lining and oil (for the creaky ness), will help, or completely changed with new and efficient quite doors. Sleep is the all-time no.1 important element - it's the top priority, and you have to cater to the light sleepers too. If one could afford a private room, one would. Nobody wants to really stay in a hostel, people do it because it is more affordable - but sleep should never be ignored, and this needs to addressed asap! This hostel has not addressed this. Also the floorboards are incredibly noisy, creaky, and every sound is heightened. The doors under the bed when pulled out are stiff, creaky (very), and make a high pitched sound when pulling them out.•Rooms very freezing and damp at night time (single glazed) but no heating, very poor quilt covers/duvets - too thin to keep oneself even remotely warm.• Mattress' too thin and too hard, especially when one is lying on solid wood beneath. Very small, single beds. Creaky beds too. Not stable enough. Bed side light is too bright at night - why is there not a dimmer switch??? • People rudely take up all of your luggage space, and storage draws. I arrive, and they are all taken (I have stayed a few times, and this happens every time - and to other people) - there needs to be notices in the dorms saying not to do this.• Mixed - unisex toilets - stinks of urine, stale urine, and urine all over the floor, and urine dripping, toilet seats left up - females have to use these toilets! Naked and half naked males leaving the shower door open, walking back to rooms like this. Males urinating with the door open, with their genitals exposed. There are no female only showers or toilets. • No Wi-Fi???!!!! What??!!! This is unacceptable and shocking in the 21st century! It is a poor excuse for the manager to say "this is because it is more social this way". NO. This does not work. It is cruel not to have Wi-Fi in rooms - people need quite time, in their rooms to study, write essays, do emails, work related assignments, business work, or just private time to use the internet in a private and have personal space, or to even watch a film in bed to help them relax and sleep before bed. There is no freedom, privacy, independence or space in this hostel. It's not fair. Just put WI-FI in the rooms! You make enough money! Every single guest I spoke to is so angry about this - we all want internet in the dorms/rooms! Customers come first, so please listen to us.• •Where are any recreational facilities: Ping Pong, Pool, dvd room...= there are none! •Insomnia, insomnia, insomnia! Managers, enforce rules, put rules all over the rooms, have noise rules and enforce them, sort the fire doors out (rubber and oil the doors). Tell people to HOLD them shut and NOT to let them slam - they should face penalties if not. They should put fans in the room - the block out all the noise, and circulate the air.There must be a female only toilet and bathroom.Rooms are not warm enough, drafts and damp. A lot of spiders, large spiders, ants, and beetles about. Bed bugs I think too. I and another girl had mysterious bites.You need thicker bedding and duvets - and a thicker, softer mattress', Dimmer switches on lamps and lightsSleep is impossible in this hostel - the management needs to change this now (and it is easily done) Tell all guests to brink ear plugs, eye mask, and small torch/headlight torch

86% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 80%
  • Safety - 80%
  • Staff - 100%
  • Value - 80%
86% Overall Rating

Anonymous
17 Sep 2012

Travel Type:
Alone

Trip Type:
Backpacking / gap year, Work / volunteering

Liked: I think the atmosphere is really nice. It is really good how there are a few different areas that you can hang out and do your own thing. I really like the location of this property as well and you feel pretty safe with the surroundings

Disliked: The room I was in was a little smaller than I would of liked, but in terms of needing a bed to sleep it was fine.

Customer would recommend this property

66% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 60%
  • Facilities - 80%
  • Location - 40%
  • Safety - 80%
  • Staff - 60%
  • Value - 60%
66% Overall Rating

Anonymous
15 Sep 2012

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year, Partying / nightlife, Sightseeing & culture

Liked: The rooms are a pretty good size for such a big city and smaller hostel. The place has a lot of character did fun people, definitely go to the bar for a good time and good prices.

Disliked: It was very outdated, shared bathrooms, and the towels were outrageously expensive for a rental.

Customer would recommend this property

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
15 Sep 2012

Travel Type:
Alone

Trip Type:
Sightseeing & culture

Liked: Easily access to Central London by tube and buss, beautiful building, clean, helpful and welcoming staff, free breakfast, free internet, good quality.

Disliked: NOTHING!

Customer would recommend this property

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
15 Sep 2012

Travel Type:
Alone

Trip Type:
Business / conference

Liked: Neat and clean toilets and shower area.

Disliked: honestly, Nothing for the price I paid

Customer would recommend this property

83% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 80%
  • Facilities - 60%
  • Location - 60%
  • Safety - 80%
  • Staff - 100%
  • Value - 100%
83% Overall Rating

Anonymous
11 Sep 2012

Travel Type:
Alone

Trip Type:
Business / conference

Liked: Almost everything! It was clean, secure, nice, the buildning was much nice.

Disliked: Inernet was not good enough. And there is no kitchen

Customer would recommend this property

77% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 100%
  • Facilities - 60%
  • Location - 60%
  • Safety - 80%
  • Staff - 80%
  • Value - 80%
77% Overall Rating

Anonymous
07 Sep 2012

Travel Type:
Alone

Trip Type:
Backpacking / gap year

Liked: Very warm and inviting. The location wasn't super close to the city but was in a nice area. Even though the rooms had 18 people in them I could pull curtains all the way around to give myself full privacy. the common room was like a large living room.

Disliked: A lack of power points to access with the internet within reach and the bunks were a little hard to get in. I also visited during September and it was surprisingly hot for the last 3 days which meant my room that had no air con and that was facing the sun all day was very hot and very dry.

Customer would recommend this property

91% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 80%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 80%
  • Value - 80%
91% Overall Rating

Anonymous
06 Sep 2012

Travel Type:
Alone

Trip Type:
Sightseeing & culture, Visiting friends or family

Liked: The location is good, and the bathroom is big. Everyone has his own socket and lamp, and there are curtains for each bed.

Disliked: The wall is not clean enough. Wi-Fi cannot be used in the room, only in common areas.

Customer would recommend this property

77% Overall Rating
  • Atmosphere - 40%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 100%
  • Safety - 100%
  • Staff - 60%
  • Value - 80%
77% Overall Rating

Anonymous
31 Aug 2012

Travel Type:
Alone

Trip Type:
Backpacking / gap year

Liked: central to train station and shops. Comfortable seating in lounge areas. Good privacy curtains around bunks, and individual reading lamps. :-) pity there is no protection on top bunks to prevent light shining directly into your eyes.

Disliked: underwhelming breakfast and an amazing lack of friendliness in staff and the ppl who stayed there. Just a well appointed barn to sleep in.

Customer would recommend this property

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