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Reviews of Astor Queensway

Hostel | 45 Queensborough Terrace, Bayswater, London, England W23SY

82.9% Overall Rating

515 out of 609 customers would recommend this property

Recent review (27/06/2014)

Sarah Julie Saabye Nielsen thinks…

"You were actually able to open the windows!!! And the rooms were bigger than other hostels (I was in a room for 8 people). The staff were amazing!!! So kind and helpfull. It was like meeting…"

Read all Astor Queensway reviews

Facilities

  • Credit cards accepted
  • Self-catering Facilities
  • No curfew
  • Free city tour
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • 24 hour reception
  • Safety deposit
  • 24 hour hot showers
  • Washing machines
  • Common area / room
  • Communal kitchen
  • Internet access in public areas
  • Television room

What's Included

  • Luggage Room
  • Linen
  • Towel

Important Information

As we are a youth hostel, we do have to enforce our age policy of 18-35 years. Please, also be aware that the first nights accommodation will be charged to the credit card provided as a deposit. We do not accept group bookings of over 8 people so please contact the groups department if you are booking a group!

Group booking?

Group of 15 or more traveling to London?

Contact us directly

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82.9%

Overall Rating

515 out of 609 HostelBookers customers said that they would recommend 'Astor Queensway'

Atmosphere
84.0%
Location
88.0%
Facilities
78.4%
Cleanliness
72.8%
Staff
93.6%
Value
80.8%
Safety
82.4%
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97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Customer review

Alone

Business / conference
City break

05 February 2013 Customer would recommend this property

Liked: The building and how it all were set up. - nice rooms, great kitchen, its in order and clean, their are everything you need. The atmosphere is great, people at the hostel are so friendly. Helpful about transport. So great with 24 hour reception!! You feel safe and free

Disliked: Customer left no negative feedback.

80.0%
Atmosphere - 100% Staff - 100% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 80% Value - 80%

Julia Vujovits

With my spouse / partner

Sightseeing & culture
Visiting friends or family

24 October 2012 Julia would recommend this property

Liked: comfortable beds, pleasent and friendly aptmosphere, clean toilet, many flyers and map promoting events and sights, kettle and tea in your room

Disliked: for breakfast you can eat just jam and peanut butter and nutella. no ham or cheese, just these sweet things. sometimes the door opener cards don't work

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Ines Zokic

With friends / other travellers

City break
Partying / nightlife
Shopping
Sightseeing & culture

15 October 2012 Ines would recommend this property

Liked: very friendly and helpful staff and people there makes you feel like you are home :)

Disliked: lack of space for breakfast ;)

94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

Work / volunteering

04 October 2012 Customer would recommend this property

Liked: The staff were all helpful and easy to get along with. Actually people here are just really friendly! Breakfast was decent, good atmosphere to chill or do whatever. Location was great - central and close to shops and tube! Wi-fi is not free but you'd still pay less overall than a few places around the corner!

Disliked: Wi-fi has its moments when its a bit slow. Rooms can get a bit stuffy, but you just open the window and it's all good!

74.3%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 60% Value - 80%

Customer review

Alone

Backpacking / gap year
Partying / nightlife
Sightseeing & culture

17 September 2012 Customer would recommend this property

Liked: Staff was really friendly and made some good recommendations

Disliked: Customer left no negative feedback.

82.9%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Josefine Pustal

With my spouse / partner

Sightseeing & culture

17 September 2012 Josefine would recommend this property

Liked: nice location! in a few minutes you are in the hyde parc or in notting hill!

Disliked: it was a hostel, for a hostel everything was ok!

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Charlotte French

With my spouse / partner

City break
Sightseeing & culture

17 September 2012 Charlotte would recommend this property

Liked: Location fantastic for Hyde Park, museums and very close to tube :) Staff really friendly and helpful. Beds comfy and clean rooms. Kitchen clean, all pots, pans and utensils available.

Disliked: Extractor fan for bathroom was noisy in bedroom. Bedrooms were very warm!

91.4%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 60% Value - 100%

Elnara Mahmudova

With friends / other travellers

Shopping
Visiting friends or family

04 September 2012 Elnara would recommend this property

Liked: smiling staff, helping in everything, opportunity to see films, relax, eat your own food

Disliked: Elnara left no negative feedback.

42.9%
Atmosphere - 40% Staff - 80% Facilities - 20% Safety - 40%
Location - 40% Cleanliness - 40% Value - 40%

Customer review

Alone

Backpacking / gap year

03 August 2012

Liked: Beautiful Area. Nice and friendly staff.

Disliked: The rooms are small. Common Area and Kitchen are small as well. Have to pay Internet wi fi. Basic Breakfast,

85.7%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 60% Value - 80%

Felix Oliver Wagner

Alone

Sightseeing & culture

30 July 2012 Felix Oliver would recommend this property

Liked: Staff is very friendly

Disliked: Early check-out (10pm)

91.4%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

Backpacking / gap year

30 June 2012 Customer would recommend this property

Liked: Very good location. Nice staff, good facilities (including wifi, tv room, kitchen, and laundry)

Disliked: Toilets were tiny. And the shower in the shared room of 4 had nothing but a curtain (which didn't close completely) to block you from the rest of the room - you were showering pretty much in front of everyone in your room. There was one shared shower a floor above mine but this was often busy.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Partying / nightlife

11 June 2012 Customer would recommend this property

Liked: Everything...Apsolutely Everything...

Disliked: Nothing...Really...

85.7%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

Alone

Backpacking / gap year

26 May 2012 Customer would recommend this property

Liked: A lot of fun and a great location in zone 1. Really close to Hyde park where one can just chill, shops and restaurants.

Disliked: Stairs!!! The luggage room is up several flights of stairs, and the key cards don't always work so you have to walk all the way back down to reception and up again just to get in your room! Wish the wifi was free!

80.0%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 60%
Location - 80% Cleanliness - 60% Value - 80%

Customer review

Alone

Partying / nightlife
Sightseeing & culture

30 April 2012 Customer would recommend this property

Liked: Friendly and fun staff! Free bread, kitchen open till 1am. Good location.

Disliked: No elevator; wifi not free.

57.1%
Atmosphere - 60% Staff - 20% Facilities - 40% Safety - 80%
Location - 100% Cleanliness - 60% Value - 40%

Ibrahim Boukai

Alone

City break
Events / festivals
Partying / nightlife
Relaxation/spa
Shopping
Sightseeing & culture

30 April 2012

Liked: The neighborhood and the architecture.

Disliked: The useless staff, the politics behind obtaining a wireless internet connection, their outdated tools for customer service, etc.

54.3%
Atmosphere - 60% Staff - 80% Facilities - 20% Safety - 60%
Location - 60% Cleanliness - 60% Value - 40%

Customer review

With friends / other travellers

Sightseeing & culture
Visiting friends or family

21 April 2012

Liked: Breakfast was OK.

Disliked: No power socket in the room, bathroom in really bad condition.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

With friends / other travellers

Sightseeing & culture
Visiting friends or family

18 April 2012 Customer would recommend this property

Liked: The location is great, the staff are very friendly and helpful. Beds are pretty comfortable, and there are lockers underneath them, which is nice (though some of them squeak!). Well-equipped kitchen--we made dinner a couple times and it got pretty busy down there. Hot showers. The provided breakfast is pretty basic, but it's good enough. I'll definitely stay here again.

Disliked: You have to pay for internet. Most rooms are up several flights of stairs--no lift. The place could be a little cleaner, but I've definitely seen much worse.

60.0%
Atmosphere - 60% Staff - 20% Facilities - 40% Safety - 80%
Location - 80% Cleanliness - 80% Value - 60%

Customer review

With friends / other travellers

City break

18 April 2012

Liked: Location is good. Rooms not overly huge and weird.

Disliked: This place is poorly staffed by people who seem to have no idea at all what is going on. They will also charge you for every little bit of money they can get out of you- 5 quid to buy (not rent) a towel, 5 quid for a day of WiFi (which you can't actually get in the rooms, btw. So how useful is that?). Washing machine, half of the safes, wifi didn't actually work, all in a 12 hour span. Luggage room had been locked with a padlock that no one at the hostel had keys for. List could continue- but this place was a disorganized nightmare- I would never stay here again.

91.4%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 80%

Viktorija Grigorovic

With friends / other travellers

City break
Partying / nightlife
Shopping

16 April 2012 Viktorija would recommend this property

Liked: Good location, 15 min by foot to Oxford street. Friendly and helpfull staff.

Disliked: Just one thing. I booked place for two people before 3 months, and at first night we was in different rooms.

85.7%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 80% Value - 100%

Mariah HallBilsback

With friends / other travellers

Sightseeing & culture

15 April 2012 Mariah would recommend this property

Liked: The staff, free breakfast, location next to Hyde Park and closeness to the Tube and a plethora of restaurants and shops.

Disliked: Hardly anything, except that you had to pay for wifi.

82.9%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

With friends / other travellers

Partying / nightlife

31 March 2012 Customer would recommend this property

Liked: Clean bedrooms and bathroom, nice breakfast, good location (easy to find) and friendly people staying there.

Disliked: Lack of plugs in the rooms. Being told to quieten down at 9pm on a Friday night.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 80% Value - 100%

Kathrine Fahlström

Alone

City break
Partying / nightlife
Shopping

29 March 2012 Kathrine would recommend this property

Liked: I liked the combination of the good location and the very good price, and the fact that linnen and breakfast was included in the price.

Disliked: The light in the ceiling didn't work and there was a small cockroach in the bathroom, but considering what I had paid to stay there I wasn't too worried.

82.9%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

With friends / other travellers

City break
Sightseeing & culture

27 March 2012 Customer would recommend this property

Liked: location

Disliked: no free wifi

65.7%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 40% Value - 20%

Madeline Davies

With my spouse / partner

City break

12 February 2012

Liked: Location and Staff

Disliked: For a private room as expensive as a hotel but nowhere near as good. Room was not clean- rubbish under bed and could not drink tea or coffee as mugs filthy. Bunk beds were bit of dissappointment in a private room. All things you might expect in dorms but would expect more in private rooms. There were plenty of other options of hotels in this price range that I would go for next time.

88.6%
Atmosphere - 100% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

jessica wilson

Alone

Business / conference

05 February 2012 jessica would recommend this property

Liked: great location, overall very clean and I also like the cosy atmosphere in the lounge area. Great value too.

Disliked: Some Staff appeared to lack basic cumstomer service skills but generally friendly. My key card kept on failing to work so had to be re-swiped at reception each time which was rather annoying since my room was on the 6th floor!!


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