Reviews of Cumberland House

39 Brighton road, Near Gatwick Airport, Horley London - Gatwick, England RH6 7HH

94.6%

44 out of 44 HostelBookers customers said that they would recommend 'Cumberland House'

Atmosphere
93.6%
Location
92.0%
Facilities
96.8%
Cleanliness
96.0%
Staff
93.6%
Value
92.0%
Safety
98.4%

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100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

As a family with children

Work / volunteering

15 December 2011 Customer would recommend this property

Liked: Clean, friendly, was very suitable for our overnight flight transfer

Disliked: They could fix the phone free phone number at the airport.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Janis Crolla

Alone

Family Holiday

25 November 2011 Janis would recommend this property

Liked: I arrived a little later than the midnight deadline for free pick up to the hotel. However, after phoning the hotel, the owner came and picked me up regardless which was very much appreciated. The breakfast was excellent and service extremely friendly.

Disliked: Nothing at all.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

Alone

Backpacking / gap year
Partying / nightlife
Sightseeing & culture
Sports, adventure or outdoor activities

06 October 2011 Customer would recommend this property

Liked: The staff are amazing and extremely accommodating! It was very close to Gatwick airport and the ride to and from the airport is included in the stay. Fantastic.

Disliked: Nothing

85.7%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 100%
Location - 60% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Relaxation/spa
Sightseeing & culture

28 March 2011 Customer would recommend this property

Liked: People are really friendly and come to pick you up at the airport. It's perfect to spent a calm night or a weekend. The rooms are very tidy, beds comfortable and the bathrooms just like at home. And don't miss the perfect full english breakfast!

Disliked: There's nothing going on around, but that's as well not what I came for.

88.6%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 80% Value - 60%

Nikolay Ivanov

With a large group / tour

Beach / sunbathing
Family Holiday

13 March 2011 Nikolay would recommend this property

Liked: Nice English feel. Hospitality people.

Disliked: Nothing

85.7%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 60% Cleanliness - 80% Value - 60%

Customer review

With friends / other travellers

Visiting friends or family

24 February 2011 Customer would recommend this property

Liked: I love that they pick you up directly from the airport and drop you off. The breakfast was amazing. And Clive and Carmel are filled with so much character. I loved it.

Disliked: Nothing

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Sightseeing & culture

02 February 2011 Customer would recommend this property

Liked: Everything was wonderful. It's too bad that my stay there was so short.

Disliked: There's nothing there not to like.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

April McGrory

With my spouse / partner

Events / festivals

10 November 2010 April would recommend this property

Liked: Lovely guesthouse, fully recommend it if you need a place to stay near gatwick airport, really nice friendly and extremely helpful staff. Excellent Breakfast!

Disliked: I couldn't fault this place!

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

ed witherden

With friends / other travellers

Sightseeing & culture

16 September 2010 ed would recommend this property

Liked: Great host and hostess- We consider Cumberland House as our home away from home. The rooms are clean, comfortable and reasonable priced. Tremendous value for your money.

Disliked: Not a thing

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

18 August 2010 Customer would recommend this property

Liked: This place is great. It is clean, the rooms are spacious, the staff is amazingly friendly and helpful, the breakfast is delicious; it's about as close to living at home as it gets for a traveler. I had zero complaints

Disliked: everything was great

57.1%
Atmosphere - 60% Staff - 20% Facilities - 80% Safety - 80%
Location - 60% Cleanliness - 60% Value - 40%

Customer review

With my spouse / partner

Backpacking / gap year
Sightseeing & culture

16 August 2010 Customer would recommend this property

Liked: Good breakfast. Comfortable beds.

Disliked: Staff has a bad attitude. The owner was very patronizing.

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Mary Beth Alsop

16 May 2010 Mary Beth would recommend this property

Liked: We would highly recommend the Cumberland House to family and friends

Disliked: Mary Beth left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Dianna Kennedy

07 May 2010 Dianna would recommend this property

Liked: Carmel and Clive were the best people in the world. They made everything worth while and a very pleasent stay. We will diffenitly be back.

Disliked: Dianna left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

10 April 2010 Customer would recommend this property

Liked: Very Friendly enviroment, total english experience!!!!! we felt very confortable like at home!

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Xin Yao

03 April 2010 Xin would recommend this property

Liked: Pick up and sending service to airport. Very nice breakerfast. Bedroom and toilet were very clean. I

Disliked: Xin left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

28 March 2010 Customer would recommend this property

Liked: Carmel and Clive are two very warm and friendly people!!

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

nico haustein

17 March 2010 nico would recommend this property

Liked: i felt like at a friends home. recommend that to everybody. it was my best stay in a bad and breakfast ever. *****

Disliked: nico left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Oliver Flury

16 February 2010 Oliver would recommend this property

Liked: Die freundlichen Leute, welche das Hotel führen sind einsame Spitze. Sie sind immer sehr sehr nett und hilfsbereit. Die Zimmer sind sehr sauber, schön und gut ausgestattet. Das Frühstück ist perfekt und man wird vom Flugplatz abgeholt.

Disliked: Oliver left no negative feedback.

94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Customer review

15 December 2009 Customer would recommend this property

Liked: Really helpful staff. So friendly the first time, I stayed here again the next time I was flying out of Gatwick. They drove me to pick up some take out, free of charge!

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

08 October 2009 Customer would recommend this property

Liked: Friendly people, great service, great food.

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

28 August 2009 Customer would recommend this property

Liked: this place was absolutely amazing...wonderful people...

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Nikolaos Kallipolitis

17 July 2009 Nikolaos would recommend this property

Liked: very clean, very good courtesy transport to Gatwick airport

Disliked: Nikolaos left no negative feedback.

80.0%
Atmosphere - 60% Staff - 60% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 80% Value - 100%

Adam Brooks

21 June 2009 Adam would recommend this property

Liked: Breakfast was the best meal I've ever had in England!

Disliked: Adam left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Siah Heng Chia

22 April 2009 Siah Heng would recommend this property

Liked: The owners were very helpful and friendly, the room in the guesthouse was very nice and tidy. In addition, it lets me feel the I am staying at my home. The service was really good and we were really satisfied.

Disliked: Siah Heng left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Sirli Magi

17 April 2009 Sirli would recommend this property

Liked: Quite spacious, nice architecture and style.

Disliked: Sirli left no negative feedback.


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Customer feedback

94% of 201,155 customers would recommend HostelBookers to a friend.