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Reviews of Hatters Liverpool

Hostel | 56-60 Mount Pleasant, Liverpool, England L3 5SD

84.9% Overall Rating

591 out of 649 customers would recommend this property

Recent review (25/08/2015)

Derck Koolen thinks…

"Friendly Staff and a general good atmosphere in the hostel. Very good hostel for the price."

Read all Hatters Liverpool reviews

Facilities

  • Credit cards accepted
  • Self-catering Facilities
  • No curfew
  • Games room
  • Lounge area
  • Internet / Wi-Fi
  • Pool table(s)
  • 24 hour reception
  • Safety deposit
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Fax
  • Late check-out
  • Laundry service
  • Wake-up calls
  • Common area / room
  • Communal kitchen
  • Elevator / lift(s)
  • Internet access in public areas
  • Internet café
  • Onsite shop(s)
  • Outside area
  • Television room

Purchasable Extras

  • Towel USD 3.07

What's Included

  • Luggage Room
  • Breakfast
  • Linen

Important Information

Check-In/Out Details : Earliest Check-in: 14:00. Latest Check-out: 11:00. Customers can cancel their reservation anytime up 12pm 1 day prior to the day of arrival. For cancellations made outside this period or in the case of no shows, the first nights stay will be charged. Deposits paid to HostelBookers are non-refundable. For bookings of between 7-14 pax 100% of the booking value will be charged within 7 days of arrival. If cancelled 7 days before arrival no fee will be charged. **If you are more than 15 people please contact HostelBookers groups department in order to make your reservation. We won’t accept group bookings done directly from the site. **All bookings MUST have valid bank/credit card details in order to stay with us** ** Please bring photo ID with you - you need it to check in! Drivers license or passport.

Group booking?

Group of 15 or more traveling to Liverpool?

Contact us directly

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84.9%

Overall Rating

591 out of 649 HostelBookers customers said that they would recommend 'Hatters Liverpool'

Atmosphere
89.6%
Location
94.4%
Facilities
84.8%
Cleanliness
73.6%
Staff
84.8%
Value
82.4%
Safety
84.8%
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88.6%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 60% Cleanliness - 60% Value - 100%

Derck Koolen

With friends / other travellers

Backpacking / gap year
Sightseeing & culture

25 August 2015 Derck would recommend this property

Liked: Friendly Staff and a general good atmosphere in the hostel. Very good hostel for the price.

Disliked: Derck left no negative feedback.

88.6%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 60%

Customer review

Alone

Sightseeing & culture

19 August 2015 Customer would recommend this property

Liked: great location and the breakfast is nice.

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 100% Staff - 60% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

17 August 2015 Customer would recommend this property

Liked: The building and the furnishing is beautiful. The room where the breakfast is served is huge with a chimney large leather sofas, a billiard table and a cool bar. The breakfast itself is also great, it offers a variety of müslis either with milk or yoghurt, of course the classical toast with a variety of marmalade, but for the first time in a hostel there was as well cheese, ham, orange and tomato slices and porridge... Not so typical in my opinion the get fruits and vegetables. The location is very good, only about 7min from Liverpool Lime Station. It's clean and the 8dorm room I stayed in had its own shower and toilet... Very nice.

Disliked: Unfortunately the person who checked us in was a bit short with us and answered only brusquely. He was not unfriendly but not very welcoming either. But it was already late and there seems to have been a bit of a problem before us. Can't say how the other staff is.

45.7%
Atmosphere - 60% Staff - 20% Facilities - 40% Safety - 40%
Location - 80% Cleanliness - 40% Value - 40%

Customer review

Alone

Backpacking / gap year

16 August 2015

Liked: The price. It was really cheap. That being said, you get what you pay for.

Disliked: Most things. The whole place was pretty dirty and the kitchen had so little in it that it was hard to cook anything. Both nights I was there someone was sleeping in my assigned bed.

68.6%
Atmosphere - 80% Staff - 60% Facilities - 60% Safety - 60%
Location - 100% Cleanliness - 40% Value - 80%

Customer review

Alone

City break
Shopping
Sightseeing & culture
Visiting friends or family

14 August 2015 Customer would recommend this property

Liked: Great location very near main train station; good social bar area; wifi worked throughout

Disliked: Bathroom rarely seemed clean; not sure how often they came in and changed the sheets as the bed I was allocated had stuff on it so i switched but that original bed was never touched and the bedding never moved

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

14 August 2015 Customer would recommend this property

Liked: Cosy place, nice and helpful staff

Disliked: Customer left no negative feedback.

80.0%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year
Sightseeing & culture

07 August 2015 Customer would recommend this property

Liked: Breakfast was good, lots of variety. Roomcards were not really working but on the other side we had a feeling of being safe cause it meant that really no one unallowed could enter. Good location near the train station.

Disliked: The receptionist claimed that the 12% payment we had made through hostelbookers was a booking fee and we should pay 100% on arrival. We tried to explain that it was a pre-payment, showed him our reservation confirmation with the details and so on. But he didn't really try to follow our words. It was not as if he was unfriendly or rude but he was so sure of himself that he treated us like little girls who didn't even know what a booking fee was. We tried to explain a few more times but it was late, it was only one night stay and it felt like talking to a wall. Hence we just paid the whole amount.

88.6%
Atmosphere - 100% Staff - 60% Facilities - 100% Safety - 60%
Location - 100% Cleanliness - 100% Value - 100%

graham keegan

Alone

Work / volunteering

02 July 2015 graham would recommend this property

Liked: Its location and a good breakfast.

Disliked: Can,t think of anything

82.9%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Douglas Oxer

Alone

Work / volunteering

28 June 2015 Douglas would recommend this property

Liked: Exellent value for money and in a ideal location for transport and the Cathedrals.

Disliked: Finding the rooms is a bit difficult.

74.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 60%
Location - 100% Cleanliness - 20% Value - 60%

Customer review

With friends / other travellers

Backpacking / gap year
Sightseeing & culture

27 June 2015 Customer would recommend this property

Liked: Good location and a cute cat to play with

Disliked: Very dirty-bugs in sugar pots, mold in showers

94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

Alone

Visiting friends or family

24 June 2015 Customer would recommend this property

Liked: great staff who organised mon -film night, tues- free soup night, offered me a coffee when I was waiting for my taxi to the airport

Disliked: sharing a dorm isn't anyones idea of bliss but I had a budget to keep to and some room mates were more sociable than others

88.6%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year

18 June 2015 Customer would recommend this property

Liked: Location

Disliked: Charge for late check out

85.7%
Atmosphere - 80% Staff - 100% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 80% Value - 80%

Jessica Nemire

With friends / other travellers

Sightseeing & culture

10 June 2015 Jessica would recommend this property

Liked: Great location and nice staff!

Disliked: Jessica left no negative feedback.

82.9%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

With my spouse / partner

City break
Sightseeing & culture

29 May 2015 Customer would recommend this property

Liked: Great location, beautiful building

Disliked: The staff was ok, but not more than that.

The property's response is...

68.6%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 60% Value - 40%

Customer review

Alone

Backpacking / gap year
City break
Sightseeing & culture

11 May 2015 Customer would recommend this property

Liked: Cool people stay there, the location is fairly good but the hill can be a bit much...

Disliked: En-suite bathrooms can be really annoying and become a problem if there are several people staying in one room and they don't even know each other, the room was very small for eight beds, the only good part of the hostel is the reception and the bar, the part where the rooms are looks rather old and in need of care, the hostel is quite pricy - then again I guess that's normal for Liverpool

The property's response is...

60.0%
Atmosphere - 100% Staff - 100% Facilities - 60% Safety - 20%
Location - 80% Cleanliness - 20% Value - 40%

Customer review

Alone

Visiting friends or family

09 May 2015

Liked: The building is beautiful and the location is convenient.

Disliked: The beds are horrible, like sleeping on springs with a sheet over it. The rooms are filthy, looking like they haven't been cleaned in weeks. The lockers don't lock, no matter what lock you have so your stuff can't be locked up during your stay. There is no one checking who comes and goes late at night.

The property's response is...

94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Gabriel Cabral

With friends / other travellers

Sightseeing & culture

16 April 2015 Gabriel would recommend this property

Liked: Big Hostel, well located and good to know people

Disliked: Mattress wasn't too comfy. Weekends are noisy, but it's understandable

The property's response is...

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

City break

07 April 2015 Customer would recommend this property

Liked: Valuable for money, great location, friendly staffs

Disliked: Toilets for community area is not enough

The property's response is...

82.9%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 80% Value - 60%

Santos Cejudo

With a large group / tour

Sightseeing & culture
Sports, adventure or outdoor activities

25 March 2015 Santos would recommend this property

Liked: Has been really nice and helpful for the entire group

Disliked: Nothing

The property's response is...

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Moorea Thill

With friends / other travellers

Backpacking / gap year
Family Holiday
Visiting friends or family

08 March 2015 Moorea would recommend this property

Liked: The showers and bathroom were very clean. The common area with the bar is a fun place to hang out, and the location is so close to liverpool 1. The staff are so sweet and helpful.

Disliked: The wifi is absolutely terrible.

The property's response is...

77.1%
Atmosphere - 100% Staff - 80% Facilities - 80% Safety - 60%
Location - 80% Cleanliness - 60% Value - 80%

DAVID ANDREA BIELSA

Alone

City break
Sightseeing & culture

05 March 2015 DAVID would recommend this property

Liked: The location was amazing

Disliked: The cleanness of the facilities

The property's response is...

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

City break

04 March 2015 Customer would recommend this property

Liked: Probs the best hostel i have ever stayed in in a while, I live in London now (havnt done the hostel thing lately mind)! Its more of a hotel than a hostel it was gorgeous! Common spaces and general atmosphere was fantastic great hostel.

Disliked: Customer left no negative feedback.

The property's response is...

48.6%
Atmosphere - 40% Staff - 80% Facilities - 20% Safety - 80%
Location - 80% Cleanliness - 20% Value - 20%

Customer review

With friends / other travellers

Visiting friends or family

01 March 2015

Liked: Not much, the location was pretty good.

Disliked: There was mold on the walls, it stank of paint as they recently painted the rooms but still had people stay in those rooms. The carpeted floor was absolutely disgusting. The whole place is very dark and damp, not nice at all. It feels creepy too. I would not recommend this place to anyone, DO NOT STAY THERE, it is horrible.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Ashlea Gooding

Alone

City break

28 February 2015 Ashlea would recommend this property

Liked: Brilliant location, great hostel with very friendly and helpful staff, will definitely stay here again!

Disliked: Ashlea left no negative feedback.

The property's response is...

51.4%
Atmosphere - 60% Staff - 100% Facilities - 40% Safety - 20%
Location - 60% Cleanliness - 40% Value - 40%

Sofia cipollone

Alone

Sightseeing & culture

13 February 2015

Liked: Breakfast included

Disliked: The rooms were too small and it has almost no space between the beds. The beds aren't properly numbered and i spent like half and hour trying to find mine. The shower was good but the things you put there at the end are all wet.

The property's response is...