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Reviews of Hatters Hostel- Liverpool Liverpool Hostel

56/60 Mount Pleasant, Liverpool, England

Atmosphere 86%

Cleanliness 76%

Facilities 85%

Location 92%

Safety 84%

Staff 84%

Value 86%

What's Included

  • Breakfast
  • Linen
  • Luggage Room

Facilities

  • Free Breakfast
  • Free Wi-Fi
  • Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Adaptors
  • BBQ
  • Bar
  • Board Games
  • Cable TV
  • Common Room
  • DVDs
  • Elevator
  • Foosball
  • Free City Maps
  • Free Internet Access
  • Games Room
  • Hair Dryers
  • Internet Access
  • Key Card Access
  • Laundry Facilities
  • Luggage Storage
  • Meeting Room
  • Outdoor Terrace
  • Pool Table
  • Tea/Coffee Making Facilities
  • Telephone Fax Facilities
  • Vending Machines

Purchasable Extras

  • Towel 2.98USD

Important Information

Check-In/Out Details :
Earliest Check-in: 14:00.
Latest Check-out: 11:00.

Customers can cancel their reservation anytime up 12pm 1 day prior to the day of arrival. For cancellations made outside this period or in the case of no shows, the first nights stay will be charged. Deposits paid to HostelBookers are non-refundable.

For bookings of between 7-14 pax 100% of the booking value will be charged within 7 days of arrival. If cancelled 7 days before arrival no fee will be charged.

**If you are more than 15 people please contact HostelBookers groups department in order to make your reservation. We won’t accept group bookings done directly from the site.

**All bookings MUST have valid bank/credit card details in order to stay with us**

** Please bring photo ID with you - you need it to check in! Drivers license or passport.

Hatters enforces a strict 14 night maximum stay policy.

Check-in / Check-out

Earliest check-in: 14:00

Latest Check-out: 11:00

Policies

  • Credit Cards Accepted
  • No Curfew

Group booking?

Group of 15 or more traveling to Liverpool?

Contact us directly

Atmosphere 86%

Cleanliness 76%

Facilities 85%

Location 92%

Safety 84%

Staff 84%

Value 86%

Showing 1-10 of 111 reviews

80% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 80%
  • Safety - 80%
  • Staff - 80%
  • Value - 80%
80% Overall Rating

Anonymous
11 Jun 2016

Travel Type:
Alone

Trip Type:
Backpacking / gap year, City break

Age Range:
41+

Liked: Convenient location. Nice big place with plenty of space.

Disliked: No problems

Customer would recommend this property

97% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 80%
  • Staff - 100%
  • Value - 100%
97% Overall Rating

Anonymous
04 Jun 2016

Travel Type:
Alone

Trip Type:
Backpacking / gap year

Age Range:
41+

Liked: Spacious

Disliked: Nothing

Customer would recommend this property

63% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 80%
  • Facilities - 40%
  • Location - 80%
  • Safety - 60%
  • Staff - 60%
  • Value - 60%
63% Overall Rating

Anonymous
27 May 2016

Travel Type:
Alone

Trip Type:
Sports, adventure or outdoor activities

Age Range:
41+

Liked: Location

Disliked: The amount of aggressive drunks rolling around the entrance area in the morning ,,alcohol bought outside the hostel

Customer would recommend this property

91% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
91% Overall Rating

Anonymous
15 Apr 2016

Travel Type:
Alone

Trip Type:
Sightseeing & culture

Age Range:
41+

Liked: Have been here in the past and the staff is very good!

Disliked: Needs attention on heating and building is old

Customer would recommend this property

94% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 60%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
94% Overall Rating

Anonymous
06 Apr 2016

Travel Type:
Alone

Trip Type:
City break

Age Range:
25-30

Liked: The staff were very friendy and kind. The hostel has a really good location!

Customer would recommend this property

40% Overall Rating
  • Atmosphere - 40%
  • Cleanliness - 20%
  • Facilities - 40%
  • Location - 60%
  • Safety - 40%
  • Staff - 60%
  • Value - 20%
40% Overall Rating

Anonymous
13 Feb 2016

Travel Type:
Alone

Trip Type:
City break

Age Range:
25-30

Liked: Location and the free breakfast.

Disliked: Where to even start - the rooms were filthy, the beds hilariously uncomfortable, everything in the room was broken, revolting roommates who trashed the room and staff did nothing to clean it when informed.

97% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 80%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
97% Overall Rating

Anonymous
29 Dec 2015

Travel Type:
With friends / other travellers

Liked: Value for money and location

Disliked: Room not very clean

Customer would recommend this property

97% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 80%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
97% Overall Rating

Anonymous
20 Oct 2015

Travel Type:
Alone

Trip Type:
Business / conference

Liked: Facilities and location are excellent

Disliked: Communal areas and rooms were a bit tired and could do with some work

Customer would recommend this property

83% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 100%
  • Safety - 80%
  • Staff - 80%
  • Value - 80%
83% Overall Rating

Anonymous
15 Oct 2015

Travel Type:
Alone

Trip Type:
City break, Sightseeing & culture

Liked: Pretty basic and straightforward.

Disliked: Bathrooms were dirty and the rooms didn't seem clean.

Customer would recommend this property


The property's response is

Thanks for the review - you stayed in one of our biggest dorms so it can be messier depending on who you are staying with but let the helpfull reception know if anything is not the way we want and we can get it sorted ASAP we clean all the rooms daily:)

71% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 40%
  • Facilities - 80%
  • Location - 80%
  • Safety - 80%
  • Staff - 80%
  • Value - 80%
71% Overall Rating

Anonymous
25 Sep 2015

Travel Type:
Alone

Trip Type:
Partying / nightlife

Liked: Helpful staff, good location, nice building. Loved that you have a cat stay in the hallway. It's great that you can go outside, but in my opinion you could really improve the "garden". Maybe some more benches, more flowers or plants, no ugly fence, etc.? That would be quite the bonus.The breakfast is included, which is appropriate for the price. Still, the quality of the breakfast is above average, especially for British hostel standards. You have quite the selection there! Maybe play music that doesn't sound as generic, someone should make a cool playlist (for better atmosphere). The design of the hostel is smart. All in all, it is a huge place. The kitchen facilities look great, there is enough space for everything. Thank you for letting me use the luggage room after check-out time, that really made my stay so much more worthwhile.Lastly, it's great that you managed to host a great number of festival-goers of this year's psych fest. It makes you part of the gang, so there's that!

Disliked: There are only two things I would criticise: first, the general cleanliness of the rooms. I stayed for two nights. The showers are gross. There is black mould everywhere, which could have been worsened by the fact that I stayed in the basement room (room 18). The rooms in the basement have terrible ventilation. The air is stale and there is no draught at all (even though the windows were open at all times). The smell of the room was quite the mood-killer.The bins should have been emptied more often as well, especially the ones in the bathroom. The toilet really needed to be cleaned by the time I left (not nice). It's a nice touch though that you provide free shower gel.

Customer would recommend this property

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