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Reviews of Hatters Liverpool

Hostel | 56-60 Mount Pleasant, Liverpool, England L3 5SD

87.2% Overall Rating

533 out of 583 customers would recommend this property

Recent review (18/07/2014)

Morris Macken thinks…

"We chose Hatters and were very pleased we did. All staff encountered were polite and happy and when our travel plans changed, ie stayed on , the helpful staff at reception were only too pleased to be…"

Read all Hatters Liverpool reviews

Facilities

  • Credit cards accepted
  • Self-catering Facilities
  • No curfew
  • Games room
  • Lounge area
  • Internet / Wi-Fi
  • Pool table(s)
  • 24 hour reception
  • Safety deposit
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Fax
  • Late check-out
  • Laundry service
  • Wake-up calls
  • Common area / room
  • Communal kitchen
  • Elevator / lift(s)
  • Internet access in public areas
  • Internet café
  • Onsite shop(s)
  • Outside area
  • Television room

Purchasable Extras

  • Towel USD 3.40

What's Included

  • Luggage Room
  • Breakfast
  • Linen

Important Information

Check-In/Out Details : Earliest Check-in: 14:00. Latest Check-out: 11:00. Customers can cancel their reservation anytime up 12pm 1 day prior to the day of arrival. For cancellations made outside this period or in the case of no shows, the first nights stay will be charged. Deposits paid to HostelBookers are non-refundable. For bookings of between 7-14 pax 100% of the booking value will be charged within 7 days of arrival. If cancelled 7 days before arrival no fee will be charged. **If you are more than 15 people please contact HostelBookers groups department in order to make your reservation. We won’t accept group bookings done directly from the site. **All bookings MUST have valid bank/credit card details in order to stay with us** ** Please bring photo ID with you - you need it to check in! Drivers license or passport.

Group booking?

Group of 15 or more traveling to Liverpool?

Contact us directly

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87.2%

Overall Rating

533 out of 583 HostelBookers customers said that they would recommend 'Hatters Liverpool'

Atmosphere
87.2%
Location
92.8%
Facilities
84.8%
Cleanliness
81.6%
Staff
91.2%
Value
84.0%
Safety
88.8%
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94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

14 June 2012 Customer would recommend this property

Liked: We stayed in a private ensuite room that had a large clean bathroom. Staff were very friendly & helpful, great location- everything was within walking distance including the main train station. Breakfast was also very good value.

Disliked: There was a school group staying and they were screaming and running down the corridors all night. No wifi in rooms only in the common room

97.1%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Ana Coronado

With my spouse / partner

Backpacking / gap year
City break
Partying / nightlife
Romantic getaway
Sightseeing & culture

14 June 2012 Ana would recommend this property

Liked: Awesome location, friendly staff, stayed in a double private room and it was super clean!

Disliked: Ana left no negative feedback.

The property's response is...

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year
Sightseeing & culture

12 June 2012 Customer would recommend this property

Liked: I had a fantastic time during my stay at Hatters. The staff were so friendly and the Friday night pub crawl was heaps of fun. Would highly recommend!

Disliked: Customer left no negative feedback.

65.7%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 80% Value - 60%

Customer review

Alone

Family Holiday

09 June 2012 Customer would recommend this property

Liked: It's really close to the city centre, got a big common area for dinner and internet + other large hall for play games and read books.

Disliked: Nothing. INFO: I found a copybook on the floor of 412, and delivered it to the reception. So if anyone miss it, find it there.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Miguelina Piton

With friends / other travellers

Backpacking / gap year

08 June 2012 Miguelina would recommend this property

Liked: Todo de diez, muy buenas instalaciones

Disliked: Nada

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Sightseeing & culture

08 June 2012 Customer would recommend this property

Liked: Very clean, tidy, very handy to Liverpool Lime street station.

Disliked: Customer left no negative feedback.

65.7%
Atmosphere - 40% Staff - 40% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 80% Value - 60%

Customer review

Alone

City break

03 June 2012 Customer would recommend this property

Liked: The hostel is in a great location and wasn't very busy while I was there, so only had to share a four bed dorm with one other person most for most of my stay.

Disliked: No lockers, the bathroom didn't look like it had been cleaned properly for a while. The patio was a terrible mess and half of the staff are indifferent and not very helpful.

88.6%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Madeline Parsons

Alone

City break
Sightseeing & culture

31 May 2012 Madeline would recommend this property

Liked: The directions where good and the location was good, it seem clean, and the staff were pretty friendly and helpful.

Disliked: The lift was very small and was slightly worrying. And it was not always easy to find things such as the breakfast room, other rooms, correct light switchs the lay out is a bit caotic. Also it was very impossible to close the bedroom doors without having to tug at them, creating a loud bang and probably waking any light sleepers, I dont think this is very thoughful.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year
Sightseeing & culture

23 May 2012 Customer would recommend this property

Liked: It looks very classic outside.It is very good for backpacker to stay.

Disliked: you need to pay if you want to connect the internet in room.

88.6%
Atmosphere - 80% Staff - 100% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With a large group / tour

Partying / nightlife

22 May 2012 Customer would recommend this property

Liked: Great Location. Great price.

Disliked: Customer left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Ilja Staruhhin

Alone

City break

14 May 2012 Ilja would recommend this property

Liked: good location

Disliked: -

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Victoria Rodgers

Alone

Shopping
Sightseeing & culture

12 May 2012 Victoria would recommend this property

Liked: It was a great stay all around, what is offered is very accommodating.

Disliked: Nothing comes to mind!

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Sightseeing & culture

04 May 2012 Customer would recommend this property

Liked: It is near to the Liverpool Lime Street Station and China Town. The rooms are clean but a bit small compared with the massive toilet. Additionally, the kitchen and dining room are spacious. The accommodation is certainly good value for money.

Disliked: The Internet access 'Global Gossip' is too expensive. Ideally it should be provided free of charge.

82.9%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 100% Value - 80%

Customer review

Alone

Business / conference

03 May 2012 Customer would recommend this property

Liked: Very good value. Very good breakfast as well.

Disliked: No free wifi or lockers.

71.4%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 40%
Location - 100% Cleanliness - 60% Value - 80%

Customer review

With friends / other travellers

Sports, adventure or outdoor activities

02 May 2012 Customer would recommend this property

Liked: Nice tv lounge to chill out

Disliked: Musky carpet smell in the room

91.4%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 80% Value - 100%

Customer review

Alone

Events / festivals

30 April 2012 Customer would recommend this property

Liked: Very pleased with my stay here, staff very friendly and helpful.

Disliked: N/A

85.7%
Atmosphere - 80% Staff - 60% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 100% Value - 80%

Jason Voll

With friends / other travellers

Backpacking / gap year
Partying / nightlife
Sightseeing & culture

28 April 2012 Jason would recommend this property

Liked: Location was good, beds were fine.

Disliked: Towel is 2 GBP, not 1 GBP. Wifi is not free. These two items make them blatent liars. There was a lack of lockers, 4 total for our room of 10 beds.

65.7%
Atmosphere - 60% Staff - 20% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 60% Value - 80%

Customer review

With friends / other travellers

City break
Partying / nightlife
Shopping
Sports, adventure or outdoor activities

24 April 2012 Customer would recommend this property

Liked: Great location. Room was nice and clean.

Disliked: Satff were quite rude at check-in. Made me feel like walking out. I did deal with other staff that I had no problem with but the ones in reception at check-in have no manners or customer service. Although the rooms were clean, some really bad aromas in the corridors.

88.6%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

vasin chatjaval

Alone

Backpacking / gap year

24 April 2012 vasin would recommend this property

Liked: great location! just a minute walk from mega bus stop.

Disliked: vasin left no negative feedback.

77.1%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

Alone

Backpacking / gap year

21 April 2012 Customer would recommend this property

Liked: Friendly staff, good location.

Disliked: Wish/thought there was free wifi. But there is a pub and mcdonalds nearby that have free wifi available.

71.4%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 60%
Location - 100% Cleanliness - 60% Value - 60%

Sophie Hayman

Alone

Backpacking / gap year

15 April 2012 Sophie would recommend this property

Liked: Location was brilliant, a really short walk from the train station. Staff were friendly and helpful and breakfast was nice!

Disliked: Sophie left no negative feedback.

91.4%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 60%

Diego Kopelman

With friends / other travellers

City break

15 April 2012 Diego would recommend this property

Liked: Great place!

Disliked: Diego left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Melissa Wilder Cvitanic

With friends / other travellers

Sightseeing & culture

12 April 2012 Melissa would recommend this property

Liked: Excelente ubicación. El personal encargado muy amable. Las instalaciones completas y cómodas. Buen desayuno!

Disliked: Melissa left no negative feedback.

62.9%
Atmosphere - 40% Staff - 60% Facilities - 40% Safety - 40%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

Alone

Backpacking / gap year

10 April 2012 Customer would recommend this property

Liked: the breakfast was quite good, and the location is excellent

Disliked: there are no lockers in the rooms, my bathroom had no curtain and the bath was made out of crystal so that was pretty bad. the wi fi didnt work and they charge you the one that actually works

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

José Queiroga

With friends / other travellers

City break
Sightseeing & culture

05 April 2012 José would recommend this property

Liked: Everything. It was a great hostel. Everyone are very professional, and the atmosphere was great. Great kitchen, every room as its own (new and clean) bathroom. Very central, near the bus and train station.

Disliked: José left no negative feedback.