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Reviews of Hatters Liverpool

Hostel | 56-60 Mount Pleasant, Liverpool, England L3 5SD

90.7% Overall Rating

555 out of 607 customers would recommend this property

Recent review (16/09/2014)

Neil Benter thinks…

"The staff was amazing. They're easily the best part of this hostel. Everything else was pretty hot too"

Read all Hatters Liverpool reviews

Facilities

  • Credit cards accepted
  • Self-catering Facilities
  • No curfew
  • Games room
  • Lounge area
  • Internet / Wi-Fi
  • Pool table(s)
  • 24 hour reception
  • Safety deposit
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Fax
  • Late check-out
  • Laundry service
  • Wake-up calls
  • Common area / room
  • Communal kitchen
  • Elevator / lift(s)
  • Internet access in public areas
  • Internet café
  • Onsite shop(s)
  • Outside area
  • Television room

Purchasable Extras

  • Towel USD 3.25

What's Included

  • Luggage Room
  • Breakfast
  • Linen

Important Information

Check-In/Out Details : Earliest Check-in: 14:00. Latest Check-out: 11:00. Customers can cancel their reservation anytime up 12pm 1 day prior to the day of arrival. For cancellations made outside this period or in the case of no shows, the first nights stay will be charged. Deposits paid to HostelBookers are non-refundable. For bookings of between 7-14 pax 100% of the booking value will be charged within 7 days of arrival. If cancelled 7 days before arrival no fee will be charged. **If you are more than 15 people please contact HostelBookers groups department in order to make your reservation. We won’t accept group bookings done directly from the site. **All bookings MUST have valid bank/credit card details in order to stay with us** ** Please bring photo ID with you - you need it to check in! Drivers license or passport.

Group booking?

Group of 15 or more traveling to Liverpool?

Contact us directly

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90.7%

Overall Rating

555 out of 607 HostelBookers customers said that they would recommend 'Hatters Liverpool'

Atmosphere
88.8%
Location
96.0%
Facilities
88.8%
Cleanliness
84.8%
Staff
93.6%
Value
87.2%
Safety
96.0%
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88.6%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

Alone

Visiting friends or family

14 August 2012 Customer would recommend this property

Liked: Well-kept, perfect location

Disliked: nothing

97.1%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Michelle Stanley

Alone

Backpacking / gap year
Sightseeing & culture

13 August 2012 Michelle would recommend this property

Liked: Staff were super friendly and helpful - great tips and help in what to do/see in Liverpool, organising tours and such. The location is EXCELLENT and it has a good vibe.

Disliked: Michelle left no negative feedback.

The property's response is...

85.7%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 60% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

13 August 2012 Customer would recommend this property

Liked: Good location and facilities.

Disliked: Cleanliness wasn't the best.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

ellen owen

With friends / other travellers

Partying / nightlife
Shopping

12 August 2012 ellen would recommend this property

Liked: I liked the location and friendliness of the staff and other guests

Disliked: The lift was very small

82.9%
Atmosphere - 100% Staff - 60% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With friends / other travellers

Sightseeing & culture

11 August 2012 Customer would recommend this property

Liked: cleanness, location

Disliked: breakfast

48.6%
Atmosphere - 20% Staff - 80% Facilities - 40% Safety - 80%
Location - 80% Cleanliness - 20% Value - 20%

Kate Williamson

With friends / other travellers

City break
Partying / nightlife
Sightseeing & culture

09 August 2012

Liked: The local night check in guy was great, however, the room was still the wrong one and havent heard anything back about our complaint. Breakfast is ok, but should be served until check out time of 11am.

Disliked: We booked a 6 bed dorm to be put into an 8. When we asked about this, we were told that no one else was checked into the room and were not going to be - wrong - we had 3 more people check in, which included a couple who sleep on the squeaky bunk above me... no offer of refund or anything done about this at all.... they said that we (5 people) could move into another dorm without a bathroom (5 girls getting ready for a night out no thanks) instead of moving the other 3.... appalling..... very bad experience. This hostel also stinks, sticky carpet and every room/hallway has its own special stench..... other than location, overpriced, poorly run and very bad value for money.

The property's response is...

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Beach / sunbathing
Business / conference
City break
Events / festivals
Partying / nightlife
Relaxation/spa
Romantic getaway
Shopping
Sightseeing & culture

05 August 2012 Customer would recommend this property

Liked: About evrythingg. It is clean and not dodgy.

Disliked: Customer left no negative feedback.

91.4%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With friends / other travellers

Sightseeing & culture

02 August 2012 Customer would recommend this property

Liked: Location..

Disliked: Customer left no negative feedback.

91.4%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

As a family with children

Family Holiday
Sightseeing & culture

01 August 2012 Customer would recommend this property

Liked: Especially: The friendly and helpfull staff and the location

Disliked: A bit noicy one of the nights. People slamming doors, running and talking quite loudly in the hallway in the midle of the night.

80.0%
Atmosphere - 100% Staff - 100% Facilities - 20% Safety - 100%
Location - 100% Cleanliness - 100% Value - 40%

Customer review

Alone

Business / conference

23 July 2012 Customer would recommend this property

Liked: Large bathroom with double privete

Disliked: Catering staff not there so no breakfast available

94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Diana Yukari Pereira

Alone

Backpacking / gap year
Sightseeing & culture

17 July 2012 Diana Yukari would recommend this property

Liked: The staff is great! Besides everything is very clean, beds are good, shower is great.

Disliked: The only problem is that the wifi is paid in the room, but they have a spot in the basement with free wifi, so its fine. Other than that, the window next to my bed had its glass broken, so the room could get very cold.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 60% Value - 100%

Carla Monsora Damasceno

Alone

Events / festivals
Partying / nightlife
Sightseeing & culture

14 July 2012 Carla would recommend this property

Liked: Very local to the touristic attractions in the city. Very good rooms with private bathrooms. Themed nights for the guests (for example movie nights, pub crawl, etc). BBQ area and smoking area. Easy accessibility with lifts to the floors. Really nice staff, specially the cool guy called Paddy and the girl from the breakfast that I forgot her name.

Disliked: Carla left no negative feedback.

The property's response is...

82.9%
Atmosphere - 40% Staff - 80% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With my spouse / partner

Backpacking / gap year
Partying / nightlife
Romantic getaway
Sightseeing & culture

11 July 2012 Customer would recommend this property

Liked: Very clean. Central location, all local attractions and pubs/bars with in walking distance. We had a dual bed private room with a private bathroom. Very reasonable price and comfy beds. Excelent free breakfest. Some staff were amazing some were opposite. Secure lockup for luggage. Nice view from the upper floors. Building has a lot of character. Very nice kitchen, but best to bring Your own knives and pots and such

Disliked: Some staff was rude at points. Wifi stunk while we were there. Kitchen was poorly stocked, one kitchen knife and it was dull.

88.6%
Atmosphere - 20% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Jonathan Glick

With friends / other travellers

Backpacking / gap year
Sightseeing & culture

11 July 2012

Liked: The hostel is very central, and staff are very friendly. Room and bathroom were clean too.

Disliked: The hostel lacks atmosphere. There is no such common room, and the hostel is huge, so it may be a bit tough meeting other travellers.

The property's response is...

80.0%
Atmosphere - 80% Staff - 60% Facilities - 100% Safety - 60%
Location - 100% Cleanliness - 60% Value - 100%

Customer review

Alone

Sightseeing & culture

29 June 2012 Customer would recommend this property

Liked: It is one of those hostels with big rooms and you'll get to meet many other travelers. The ensuite toilet/shower was really big and roomy.

Disliked: The toilet is not very clean. The shower flooded when I was taking a shower. The door to the room and to the toilet can only be closed with a bang. Really inconvenient especially when other travelers are asleep. The lights in my room can't be turned on. It's really inconvenient to have to fumble in the dark. Very few power sockets and some of them are located right beside others beds such that it is impossible to use them unless you occupy that bed.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Mengchen Qi

Alone

Backpacking / gap year
Sightseeing & culture

25 June 2012 Mengchen would recommend this property

Liked: Perfect Hostel with great characters. Nice breakfast. Friendly staff. Only a few minutes from the two churches.

Disliked: Nothing.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Chung Yin Cheng

With friends / other travellers

Relaxation/spa

23 June 2012 Chung Yin would recommend this property

Liked: the indoor space is quite big and comfortable compared to manchester hatter

Disliked: the only single lift is quite small which can only carry 3 people in one time

The property's response is...

88.6%
Atmosphere - 100% Staff - 60% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

City break
Sightseeing & culture

16 June 2012 Customer would recommend this property

Liked: Posizione

Disliked: Cucina non molto fornita

94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

14 June 2012 Customer would recommend this property

Liked: We stayed in a private ensuite room that had a large clean bathroom. Staff were very friendly & helpful, great location- everything was within walking distance including the main train station. Breakfast was also very good value.

Disliked: There was a school group staying and they were screaming and running down the corridors all night. No wifi in rooms only in the common room

97.1%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Ana Coronado

With my spouse / partner

Backpacking / gap year
City break
Partying / nightlife
Romantic getaway
Sightseeing & culture

14 June 2012 Ana would recommend this property

Liked: Awesome location, friendly staff, stayed in a double private room and it was super clean!

Disliked: Ana left no negative feedback.

The property's response is...

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year
Sightseeing & culture

12 June 2012 Customer would recommend this property

Liked: I had a fantastic time during my stay at Hatters. The staff were so friendly and the Friday night pub crawl was heaps of fun. Would highly recommend!

Disliked: Customer left no negative feedback.

65.7%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 80% Value - 60%

Customer review

Alone

Family Holiday

09 June 2012 Customer would recommend this property

Liked: It's really close to the city centre, got a big common area for dinner and internet + other large hall for play games and read books.

Disliked: Nothing. INFO: I found a copybook on the floor of 412, and delivered it to the reception. So if anyone miss it, find it there.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Miguelina Piton

With friends / other travellers

Backpacking / gap year

08 June 2012 Miguelina would recommend this property

Liked: Todo de diez, muy buenas instalaciones

Disliked: Nada

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Sightseeing & culture

08 June 2012 Customer would recommend this property

Liked: Very clean, tidy, very handy to Liverpool Lime street station.

Disliked: Customer left no negative feedback.

65.7%
Atmosphere - 40% Staff - 40% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 80% Value - 60%

Customer review

Alone

City break

03 June 2012 Customer would recommend this property

Liked: The hostel is in a great location and wasn't very busy while I was there, so only had to share a four bed dorm with one other person most for most of my stay.

Disliked: No lockers, the bathroom didn't look like it had been cleaned properly for a while. The patio was a terrible mess and half of the staff are indifferent and not very helpful.