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Reviews of Hatters Liverpool

Hostel | 56-60 Mount Pleasant, Liverpool, England L3 5SD

83.4% Overall Rating

507 out of 556 customers would recommend this property

Recent review (16/02/2014)

Mark Tallett thinks…

"The people in my 14bed dorm were really friendly and although most were from other countries, the facilities such as the bar and common room made it unbelievably easy to make friends. I made friends…"

Read all Hatters Liverpool reviews

Facilities

  • Credit cards accepted
  • Self-catering Facilities
  • No curfew
  • Games room
  • Lounge area
  • Internet / Wi-Fi
  • Pool table(s)
  • 24 hour reception
  • Safety deposit
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Fax
  • Late check-out
  • Laundry service
  • Wake-up calls
  • Common area / room
  • Communal kitchen
  • Elevator / lift(s)
  • Internet access in public areas
  • Internet café
  • Onsite shop(s)
  • Outside area
  • Television room

Purchasable Extras

  • Towel USD 3.36

What's Included

  • Luggage Room
  • Breakfast
  • Linen

Important Information

Customers can cancel their reservation anytime up 12pm 1 day prior to the day of arrival. For cancellations made outside this period or in the case of no shows, the first nights stay will be charged. Deposits paid to HostelBookers are non-refundable. For bookings of between 7-14 pax 100% of the booking value will be charged within 7 days of arrival. If cancelled 7 days before arrival no fee will be charged. **If you are more than 15 people please contact HostelBookers groups department in order to make your reservation. We won’t accept group bookings done directly from the site. **All bookings MUST have valid bank/credit card details in order to stay with us** ** Please bring photo ID with you - you need it to check in! Drivers license or passport.

Group booking?

Group of 15 or more traveling to Liverpool?

Contact us directly

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83.4%

Overall Rating

507 out of 556 HostelBookers customers said that they would recommend 'Hatters Liverpool'

Atmosphere
83.2%
Location
96.0%
Facilities
78.4%
Cleanliness
71.2%
Staff
91.2%
Value
84.8%
Safety
79.2%
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85.7%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Meagan Kozakewich

With my spouse / partner

Backpacking / gap year

11 September 2012 Meagan would recommend this property

Liked: Very nice private rooms, great location, good breakfast.

Disliked: Cannot access wifi in the bedrooms, but must go into the basement.

82.9%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Luiz Siqueira

Alone

Sightseeing & culture

06 September 2012 Luiz would recommend this property

Liked: good location

Disliked: no free internet

The property's response is...

57.1%
Atmosphere - 60% Staff - 40% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 20% Value - 60%

Customer review

Alone

Backpacking / gap year

27 August 2012

Liked: the location is very nice and really close to city center

Disliked: the kitchen OH MY GOD... it was really dirty and mucky... it wasn't possible to cook or prepar also a coffe without the risk to keep some kind of illness

The property's response is...

82.9%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 100% Value - 100%

CHIEHYU LIN

Alone

Backpacking / gap year
City break
Sightseeing & culture
Work / volunteering

24 August 2012 CHIEHYU would recommend this property

Liked: The bathroom is really clean and....big!! And the location is great, there is a supermarket near the hostel.

Disliked: CHIEHYU left no negative feedback.

The property's response is...

88.6%
Atmosphere - 60% Staff - 60% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

24 August 2012 Customer would recommend this property

Liked: Big rooms, good kitchen, okay wifi.

Disliked: You had to pay for wifi in some parts of the hostel.

94.3%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With my spouse / partner

Family Holiday

23 August 2012 Customer would recommend this property

Liked: Everything is great

Disliked: .

The property's response is...

88.6%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 100% Value - 80%

Customer review

Alone

Backpacking / gap year

21 August 2012 Customer would recommend this property

Liked: Room is very clean and the private shower is also clean although it is a dorm room. Free Wifi and breakfast included.

Disliked: Free wifi only in some area.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

TEERAPAT PHESACHMALA

With friends / other travellers

Backpacking / gap year
City break
Sightseeing & culture

18 August 2012 TEERAPAT would recommend this property

Liked: Everything is perfect!!! Clean,good atmosphere,very centre of city and helpful staff.Also drinks are available all day all night as well as superb games room.

Disliked: just the shower in my room (twin room) couldn't be adjusted

97.1%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Work / volunteering

15 August 2012 Customer would recommend this property

Liked: Excellent hostel in Liverpool. Very clean and organized. Breakfast was a plus!!

Disliked: Towels a bit overprized... bring your own!

88.6%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

Alone

Visiting friends or family

14 August 2012 Customer would recommend this property

Liked: Well-kept, perfect location

Disliked: nothing

97.1%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Michelle Stanley

Alone

Backpacking / gap year
Sightseeing & culture

13 August 2012 Michelle would recommend this property

Liked: Staff were super friendly and helpful - great tips and help in what to do/see in Liverpool, organising tours and such. The location is EXCELLENT and it has a good vibe.

Disliked: Michelle left no negative feedback.

The property's response is...

85.7%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 60% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

13 August 2012 Customer would recommend this property

Liked: Good location and facilities.

Disliked: Cleanliness wasn't the best.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

ellen owen

With friends / other travellers

Partying / nightlife
Shopping

12 August 2012 ellen would recommend this property

Liked: I liked the location and friendliness of the staff and other guests

Disliked: The lift was very small

82.9%
Atmosphere - 100% Staff - 60% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With friends / other travellers

Sightseeing & culture

11 August 2012 Customer would recommend this property

Liked: cleanness, location

Disliked: breakfast

48.6%
Atmosphere - 20% Staff - 80% Facilities - 40% Safety - 80%
Location - 80% Cleanliness - 20% Value - 20%

Kate Williamson

With friends / other travellers

City break
Partying / nightlife
Sightseeing & culture

09 August 2012

Liked: The local night check in guy was great, however, the room was still the wrong one and havent heard anything back about our complaint. Breakfast is ok, but should be served until check out time of 11am.

Disliked: We booked a 6 bed dorm to be put into an 8. When we asked about this, we were told that no one else was checked into the room and were not going to be - wrong - we had 3 more people check in, which included a couple who sleep on the squeaky bunk above me... no offer of refund or anything done about this at all.... they said that we (5 people) could move into another dorm without a bathroom (5 girls getting ready for a night out no thanks) instead of moving the other 3.... appalling..... very bad experience. This hostel also stinks, sticky carpet and every room/hallway has its own special stench..... other than location, overpriced, poorly run and very bad value for money.

The property's response is...

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Beach / sunbathing
Business / conference
City break
Events / festivals
Partying / nightlife
Relaxation/spa
Romantic getaway
Shopping
Sightseeing & culture

05 August 2012 Customer would recommend this property

Liked: About evrythingg. It is clean and not dodgy.

Disliked: Customer left no negative feedback.

91.4%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With friends / other travellers

Sightseeing & culture

02 August 2012 Customer would recommend this property

Liked: Location..

Disliked: Customer left no negative feedback.

91.4%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

As a family with children

Family Holiday
Sightseeing & culture

01 August 2012 Customer would recommend this property

Liked: Especially: The friendly and helpfull staff and the location

Disliked: A bit noicy one of the nights. People slamming doors, running and talking quite loudly in the hallway in the midle of the night.

80.0%
Atmosphere - 100% Staff - 100% Facilities - 20% Safety - 100%
Location - 100% Cleanliness - 100% Value - 40%

Customer review

Alone

Business / conference

23 July 2012 Customer would recommend this property

Liked: Large bathroom with double privete

Disliked: Catering staff not there so no breakfast available

94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Diana Yukari Pereira

Alone

Backpacking / gap year
Sightseeing & culture

17 July 2012 Diana Yukari would recommend this property

Liked: The staff is great! Besides everything is very clean, beds are good, shower is great.

Disliked: The only problem is that the wifi is paid in the room, but they have a spot in the basement with free wifi, so its fine. Other than that, the window next to my bed had its glass broken, so the room could get very cold.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 60% Value - 100%

Carla Monsora Damasceno

Alone

Events / festivals
Partying / nightlife
Sightseeing & culture

14 July 2012 Carla would recommend this property

Liked: Very local to the touristic attractions in the city. Very good rooms with private bathrooms. Themed nights for the guests (for example movie nights, pub crawl, etc). BBQ area and smoking area. Easy accessibility with lifts to the floors. Really nice staff, specially the cool guy called Paddy and the girl from the breakfast that I forgot her name.

Disliked: Carla left no negative feedback.

The property's response is...

82.9%
Atmosphere - 40% Staff - 80% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With my spouse / partner

Backpacking / gap year
Partying / nightlife
Romantic getaway
Sightseeing & culture

11 July 2012 Customer would recommend this property

Liked: Very clean. Central location, all local attractions and pubs/bars with in walking distance. We had a dual bed private room with a private bathroom. Very reasonable price and comfy beds. Excelent free breakfest. Some staff were amazing some were opposite. Secure lockup for luggage. Nice view from the upper floors. Building has a lot of character. Very nice kitchen, but best to bring Your own knives and pots and such

Disliked: Some staff was rude at points. Wifi stunk while we were there. Kitchen was poorly stocked, one kitchen knife and it was dull.

88.6%
Atmosphere - 20% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Jonathan Glick

With friends / other travellers

Backpacking / gap year
Sightseeing & culture

11 July 2012

Liked: The hostel is very central, and staff are very friendly. Room and bathroom were clean too.

Disliked: The hostel lacks atmosphere. There is no such common room, and the hostel is huge, so it may be a bit tough meeting other travellers.

The property's response is...

80.0%
Atmosphere - 80% Staff - 60% Facilities - 100% Safety - 60%
Location - 100% Cleanliness - 60% Value - 100%

Customer review

Alone

Sightseeing & culture

29 June 2012 Customer would recommend this property

Liked: It is one of those hostels with big rooms and you'll get to meet many other travelers. The ensuite toilet/shower was really big and roomy.

Disliked: The toilet is not very clean. The shower flooded when I was taking a shower. The door to the room and to the toilet can only be closed with a bang. Really inconvenient especially when other travelers are asleep. The lights in my room can't be turned on. It's really inconvenient to have to fumble in the dark. Very few power sockets and some of them are located right beside others beds such that it is impossible to use them unless you occupy that bed.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Mengchen Qi

Alone

Backpacking / gap year
Sightseeing & culture

25 June 2012 Mengchen would recommend this property

Liked: Perfect Hostel with great characters. Nice breakfast. Friendly staff. Only a few minutes from the two churches.

Disliked: Nothing.