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Reviews of Hatters Liverpool

Hostel | 56-60 Mount Pleasant, Liverpool, England L3 5SD

84.6% Overall Rating

510 out of 559 customers would recommend this property

Recent review (22/04/2014)

Myfanwy Hughes thinks…

"First and foremost, I would like to commend Ashley at the front desk for her great service and enthusiasm. She was a stand-out member of staff and I think she deserves the be given a good review…"

Read all Hatters Liverpool reviews

Facilities

  • Credit cards accepted
  • Self-catering Facilities
  • No curfew
  • Games room
  • Lounge area
  • Internet / Wi-Fi
  • Pool table(s)
  • 24 hour reception
  • Safety deposit
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Fax
  • Late check-out
  • Laundry service
  • Wake-up calls
  • Common area / room
  • Communal kitchen
  • Elevator / lift(s)
  • Internet access in public areas
  • Internet café
  • Onsite shop(s)
  • Outside area
  • Television room

Purchasable Extras

  • Towel USD 3.36

What's Included

  • Luggage Room
  • Breakfast
  • Linen

Important Information

Customers can cancel their reservation anytime up 12pm 1 day prior to the day of arrival. For cancellations made outside this period or in the case of no shows, the first nights stay will be charged. Deposits paid to HostelBookers are non-refundable. For bookings of between 7-14 pax 100% of the booking value will be charged within 7 days of arrival. If cancelled 7 days before arrival no fee will be charged. **If you are more than 15 people please contact HostelBookers groups department in order to make your reservation. We won’t accept group bookings done directly from the site. **All bookings MUST have valid bank/credit card details in order to stay with us** ** Please bring photo ID with you - you need it to check in! Drivers license or passport.

Group booking?

Group of 15 or more traveling to Liverpool?

Contact us directly

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84.6%

Overall Rating

510 out of 559 HostelBookers customers said that they would recommend 'Hatters Liverpool'

Atmosphere
84.8%
Location
96.0%
Facilities
79.2%
Cleanliness
72.8%
Staff
92.0%
Value
85.6%
Safety
81.6%
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57.1%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 40%
Location - 100% Cleanliness - 20% Value - 20%

Customer review

18 April 2010

Liked: Very friendly and cheerful staff, a great help and gave some great recommendations for places to go to in Liverpool. Just a shame the 4 bed room I was in smelt of damp (nothing to separate the dorm and the showers), there was cigarette ash in the bed frames, rubbish from previous guests and dust from some previous repair work (drilling in the wall?) still left on the floor. Real shame about the state of the room, possibly the worst hostel I've slept in around Europe.

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Keith Wilkin

22 March 2010 Keith would recommend this property

Liked: Great location, nice staff, very clean, free breakfast.There was a little green light in the room which could not be turned off, I understand it was for emergency lighting, but it was a little too bright, otherwise great value for money, would go again.

Disliked: Keith left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Natalia Nazaruk

21 March 2010 Natalia would recommend this property

Liked: Nice staff, great location, really good price - I'm very satisfied!!!

Disliked: Natalia left no negative feedback.

88.6%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 80%

Darlene Parr

17 February 2010 Darlene would recommend this property

Liked: friendly staff

Disliked: Darlene left no negative feedback.

88.6%
Atmosphere - 80% Staff - 100% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

ILKWON KWAK

16 February 2010 ILKWON would recommend this property

Liked: It's awsome!!

Disliked: ILKWON left no negative feedback.

88.6%
Atmosphere - 60% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 60%

Customer review

15 February 2010 Customer would recommend this property

Liked: Good central location, friendly staff, decent sized rooms and good facilties. Only downside was the noisy guests on the floor above us so I would recommend taking earplugs!

Disliked: Customer left no negative feedback.

88.6%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Laura Newington

15 February 2010 Laura would recommend this property

Liked: Great central location, absolutlely spotlessly clean room, lovely hot power shower, friendly staff on reception. nice breakfasts. really good value for money. Only thing I would say is that the walls are paper thin and the doors to the rooms are heavy and are always slamming. had to use earplugs as we got woken up by a group of screaming girls very early in the morning. however that is expected at a hostel I suppose! Had a great weekend, would reccommend and stay there again though.

Disliked: Laura left no negative feedback.

71.4%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 40%
Location - 100% Cleanliness - 100% Value - 60%

Customer review

14 February 2010 Customer would recommend this property

Liked: Location was great but extremely noisy during the night with people shouting, running up and down the corridors banging doors-did not sleep at all well. At one stage we were woke up by what sounded like a girl being raped so could do with more patrolling at night because this should not be allowed.

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

28 January 2010 Customer would recommend this property

Liked: Very close to Lime Street Station.

Disliked: Customer left no negative feedback.

65.7%
Atmosphere - 60% Staff - 60% Facilities - 40% Safety - 80%
Location - 80% Cleanliness - 80% Value - 60%

Customer review

28 January 2010

Liked: Nothing

Disliked: Customer left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Customer review

24 January 2010 Customer would recommend this property

Liked: The place was extremely clean and the staff really nice. There are a lot of facilities like a full equipment kitchen and Internet. Good place to meet people!

Disliked: Customer left no negative feedback.

77.1%
Atmosphere - 40% Staff - 100% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 100% Value - 60%

Daniel Antonio Perez Vazquez

18 January 2010

Liked: i think the place's ok. Even though there's a (small, 2 couches room) common room, there's not a lot of encouragemente for people to go there, so at least during my stay it was always empty. I felt that the meeting area was too small for a place that size. The lock on my dorm's bathroom wasn't working, which was a bit troubilng at moments (because anyone could go inside and see you taking a shower). also, no lockers in the dorms, but the staff can keep your valuables safe and seems pretty secure (there's always someone at reception)other than that, everything's fine

Disliked: Daniel Antonio left no negative feedback.

88.6%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

17 January 2010

Liked: staff very helpfull..it is always a pleasure back in liverpool and stay there!!!

Disliked: Customer left no negative feedback.

82.9%
Atmosphere - 60% Staff - 60% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

17 January 2010 Customer would recommend this property

Liked: good value for money, excellent location

Disliked: Customer left no negative feedback.

74.3%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 60% Value - 80%

Customer review

07 January 2010 Customer would recommend this property

Liked: Interesting building, the rooms quite organized and warmy but in the kitchen was no source of heating and it was really freezing there. No tv room like in other similar places where we stayed. Overall for that money I don't kow if you can expect more... The rest was more than ok.

Disliked: Customer left no negative feedback.

88.6%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Michael Heeb

04 January 2010 Michael would recommend this property

Liked: Gute Lage.

Disliked: Michael left no negative feedback.

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

20 December 2009 Customer would recommend this property

Liked: Good location, friendly staff, clean rooms.

Disliked: Customer left no negative feedback.

82.9%
Atmosphere - 60% Staff - 100% Facilities - 100% Safety - 60%
Location - 80% Cleanliness - 100% Value - 80%

giuseppe olibet

16 December 2009 giuseppe would recommend this property

Liked: staff very helpfull...

Disliked: giuseppe left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Ana Sousa

16 December 2009 Ana would recommend this property

Liked: Very clean, nice staff, great location! And the flat screen tv in the bedroom? I didn't expect that! Not the cheapest hostel ever but I loved it and would recommend.

Disliked: Ana left no negative feedback.

88.6%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 100% Value - 100%

Customer review

18 November 2009 Customer would recommend this property

Liked: Very nice bathroom, and helpful staff.

Disliked: Customer left no negative feedback.

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

15 November 2009 Customer would recommend this property

Liked: Hervorragende Lage

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 60%

Customer review

10 November 2009 Customer would recommend this property

Liked: little bit expensive

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Sasa Skoric

25 October 2009

Liked: Very clean, new bathroom, great location.

Disliked: Sasa left no negative feedback.

85.7%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 100%

Customer review

24 October 2009 Customer would recommend this property

Liked: It was very clean and nice.

Disliked: Customer left no negative feedback.

65.7%
Atmosphere - 40% Staff - 60% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 80% Value - 60%

Customer review

14 October 2009 Customer would recommend this property

Liked: Dont drink juice at breakfast, otherwise no problems

Disliked: Customer left no negative feedback.