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Reviews of La Serrana

Hostel | Via Palestina km 1.5, Finca La Serrana, Salento, Colombia -

89.9% Overall Rating

59 out of 60 customers would recommend this property

Recent review (29/11/2013)

Lorissa Achjian thinks…

"Great atmosphere away from the city centre, very tranquil surroundings amongst the mountainous terrain, helpful staff who go out of their way to assist with travel related enquiries & who make your…"

Read all La Serrana reviews

Facilities

  • Bar
  • Car Parking
  • Self-catering Facilities
  • No curfew
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • Restaurant
  • Safety deposit
  • 24 hour hot showers
  • Tours/Travel Desk
  • Laundry service
  • Reception (limited hours)
  • BBQ area
  • Common area / room
  • Communal kitchen
  • Outside area
  • Television room

Purchasable Extras

  • Airport Pickup USD 36.26

What's Included

  • Luggage Room
  • Breakfast
  • Linen
  • Towel

Important Information

Please note this property does not accept group bookings of more than 6 people

Group booking?

Group of 15 or more traveling to Salento?

Contact us directly

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89.9%

Overall Rating

59 out of 60 HostelBookers customers said that they would recommend 'La Serrana'

Atmosphere
92.8%
Location
91.2%
Facilities
88.0%
Cleanliness
88.8%
Staff
88.0%
Value
90.4%
Safety
90.4%
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85.7%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 40% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year
Sightseeing & culture
Sports, adventure or outdoor activities

19 February 2014 Customer would recommend this property

Liked: Very helpful staff, good food, beautiful location

Disliked: We were unlucky and get the only room with Mold, the room was very wet and smelt terrible. We got a little discount. But anyway the location is great and the stuff very helpful. Just make sure that you don`t get that room with mold located in the separate house around 300 metres in front of the main building.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Lorissa Achjian

With friends / other travellers

Backpacking / gap year

29 November 2013 Lorissa would recommend this property

Liked: Great atmosphere away from the city centre, very tranquil surroundings amongst the mountainous terrain, helpful staff who go out of their way to assist with travel related enquiries & who make your stay as comfirtable as possible, clean & comfortable dorms with plenty of space, great dinners!

Disliked: Some other travellers were noisy until 2am in the common area but this was not at the fault of the hostel because rules were clearly posted for 11pm lights out in common space. No fault found with the hostel at all!!

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Jackson Ellis

With my spouse / partner

Backpacking / gap year
Events / festivals
Relaxation/spa
Sightseeing & culture

23 November 2013 Jackson would recommend this property

Liked: Beautiful premesis on a hilltop overlooking a gorgeous scenic valley, staff were very friendly and helpful during stay and able to provide advice on local tours and activities. Great breakfast included and delicious dinners on offer. Great atmosphere, and not surprising this place attracts a warm and energetic crowd of fellow travellers.

Disliked: Nothing

82.9%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Tatsiana Lapata

Alone

Backpacking / gap year

22 July 2013 Tatsiana would recommend this property

Liked: It's a real natural place with beautiful scenery. Not far from Solento (only 15 minutes afoot). Staff is very helpful despite language difficulties. The breakfast was very tasty. But special and great benefit is a coffee tour at Sacha Mama Farm.

Disliked: I think blankets have to be warmer.

85.7%
Atmosphere - 80% Staff - 60% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 80%

Customer review

With my spouse / partner

Backpacking / gap year

03 July 2013 Customer would recommend this property

Liked: DVD player, hot showers and nada was great! Awesome natural yogurt (ie not full of sugar n thickness) for brekkie with the included fruit salad.

Disliked: We stayed in a dorm room the first night as there were no doubles available, which was fine and preferable to the double as we weren't told that the double room booked was actually in another house. This place is stunning though more expensive and not as social as the main house.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

10 February 2013 Customer would recommend this property

Liked: Great location and views of surrounding area Amazing food from the restaurant at cheap prices Helpful and friendly staff Clean and nicely set-out hostel

Disliked: Customer left no negative feedback.

71.4%
Atmosphere - 80% Staff - 40% Facilities - 80% Safety - 60%
Location - 80% Cleanliness - 100% Value - 60%

Customer review

With friends / other travellers

Backpacking / gap year

03 January 2013 Customer would recommend this property

Liked: La Serrana is a great hacienda in a terrific, peaceful location.

Disliked: However the hostel´s strategy of referring all customer service duties inside the house to the "volunteers" needs re-thinking! Often when you needed a volunteer they simply weren´t around or of much service. For example, during our stay 2 groups of people came over at 11pm and started to sing songs at the top of their lungs with 2 guitars. This continued past 12-- despite a "quiet from 11pm" sign in the living room, the volunteers didnt do anything to address the issue. A re-think of management styles wouldnt go astray, but the cleaning staff and upper management were helpful and friendly when it mattered.

74.3%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 80%
Location - 60% Cleanliness - 80% Value - 80%

Annabelle Simpson

With friends / other travellers

Backpacking / gap year

28 November 2012 Annabelle would recommend this property

Liked: great vibe here, could really relax in this perfect location and make sure you try the brownies!

Disliked: nothing

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

04 November 2012 Customer would recommend this property

Liked: It is a 15-20 minute walk out of town but that means the hostel is situated in the most serene area with amazing views of the valley below. The staff are friendly, amazing evening meals are on offer and the rooms are clean and comfortable.

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Bronson Valpied

With my spouse / partner

Backpacking / gap year
Events / festivals
Sightseeing & culture

10 September 2012 Bronson would recommend this property

Liked: Stunning location. Beautiful grounds and a wonderful feel to the place. Hard to believe that it is a hostel. I can understand why everyone is so incredibly positive about their stay at La Serrana. I didn't want to leave.

Disliked: Nothing.

82.9%
Atmosphere - 100% Staff - 60% Facilities - 60% Safety - 100%
Location - 80% Cleanliness - 80% Value - 100%

amalia berastegui

With friends / other travellers

Backpacking / gap year

04 September 2012 amalia would recommend this property

Liked: Great breakfast. Incredible view . cool ppl

Disliked: really far away from the village.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year
Sightseeing & culture
Work / volunteering

02 August 2012 Customer would recommend this property

Liked: Breakfast is great, nightly dinners are absolutely amazing, bunk beds are big and sturdy with comfy mattresses. The views are stunning during the day, the nights are peaceful, cool, full of the freshest mountain air. Basically, a little paradise.

Disliked: nothing

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year
Sightseeing & culture

29 July 2012 Customer would recommend this property

Liked: Amazing location, only 15-20 min walk from town, breath taking views. The family dinners are great, best food we have had in 5 months, huge portions, nice way to meet other people. Great place to do activities or just relax.

Disliked: Customer left no negative feedback.

97.1%
Atmosphere - 100% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

15 July 2012 Customer would recommend this property

Liked: Stunning location, great communal areas, very comfy, good kitchen facilities, superb meals in the evening, breakfast is great, the volunteer programme works well

Disliked: Luis the guy on reception was rude and unhelpful at times, they did mess up our booking also due to their system of keeping track of bookings but they sorted it in the end

91.4%
Atmosphere - 60% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year

09 July 2012 Customer would recommend this property

Liked: nice people

Disliked: smelly dorm

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year
Partying / nightlife
Sports, adventure or outdoor activities

28 June 2012 Customer would recommend this property

Liked: awesome location, stunning views over the valley, really good food for decent prices, really nice and helpful staff members, heaps of activies that you can book thru reception

Disliked: some of the lockers in the dorms don't work

94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 80% Value - 100%

Daniel Graham

With my spouse / partner

Backpacking / gap year

26 June 2012 Daniel would recommend this property

Liked: It was set in a beautiful area, had great shared facilities and they run the place very well. Had a really nice time there

Disliked: Nothing really! We stayed in a private room with shared bathroom. The bathroom was a little rough around the edges but nothing too bad!

85.7%
Atmosphere - 100% Staff - 60% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

Backpacking / gap year
Sightseeing & culture

06 June 2012 Customer would recommend this property

Liked: The amazing view, Olga´s cooking, social atmosphere, Geoff´s famous local peanut butter

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year

22 May 2012 Customer would recommend this property

Liked: One of my favourite places I have stayed after 4 months in South America.

Disliked: Perhaps invest in some earplugs for the paper thin walls.

71.4%
Atmosphere - 80% Staff - 60% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 80% Value - 80%

Morris Puegner

Alone

Backpacking / gap year
Sightseeing & culture
Sports, adventure or outdoor activities

08 April 2012 Morris would recommend this property

Liked: Very nicely located property (but therefore it`s a 20 min walk into town), good breakfast

Disliked: Completely run by volunteers (with all advantages and disadvantages of that), it`s a 20 min walk to the town centre (but that`s the price of the nice location), bathrooms were not too clean and some toilets not working, people walked through our dorm to use our bathromm therefore

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Juan Carlos Garcia

Alone

Sightseeing & culture

13 February 2012 Juan Carlos would recommend this property

Liked: Es un lugar muy agradable.... en contacto con la naturaleza.... ideal para relajarse.... aunque hay un monton de actividades que se pueden hacer por los alrededores

Disliked: todo ok

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Sally Haegi

With my spouse / partner

Backpacking / gap year

03 February 2012 Sally would recommend this property

Liked: Lovely retreat style place with loads of character. Friendly and helpful staff. A good social atmosphere. The dinners are a little pricey but very good quality and portion sizes. It is a little bit out of town but they will refund what you paid for your taxi there from town. It's a nice walk into town anyway in the day.

Disliked: Sally left no negative feedback.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

30 January 2012 Customer would recommend this property

Liked: Very nice dairy farm about 20 minutes walking outside of Salento. Great hot showers! You can help milk the cows every morning and enjoy a great family dinner every weekday.

Disliked: No computer available, only Wifi. But who wants internet when youre in such a relaxed place? Also, no lockers, but staff can lock up your valuables in the office and the place felt safe in general.

77.1%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 60%
Location - 80% Cleanliness - 80% Value - 100%

Customer review

With my spouse / partner

Backpacking / gap year
Sightseeing & culture
Sports, adventure or outdoor activities

29 January 2012 Customer would recommend this property

Liked: In a lovely setting with great views, very comfortable beds, a reasonably wellequipped kitchen (though no microwave), great breakfast (eggs, bread, coffee), the option of dinners cooked by the house, a popcorn machine (though you have to buy your own popcorn!). At 20,000 for a dorm bed it's very good value. Plenty of info up on the boards with bus times etc which was helpful.

Disliked: It gets v cold in the evenings (even in high season) - they could really do with a fire as everyone had to sit round wrapped in blankets and with beanie hats on! The 10 bed dorm is very dark (good for the night, but not during the day!). Would be nice if they provided the popcorn for their machine as is implied on their advertising.

85.7%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 80%
Location - 80% Cleanliness - 80% Value - 100%

Nat Papworth

With my spouse / partner

Backpacking / gap year

22 January 2012 Nat would recommend this property

Liked: Beautiful building just outside town in a fantastic country setting, great dinner at a reasonable price and free breakfast with nice eggs wish we could have stayed longer so much to do in the area

Disliked: Just a few little things like shower heads arent the best wouldnt cost much to replace and maybe just a bit extra cleaning on shower roofs and stuff nothing bad


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