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Reviews of The Phoenix Hostel

Hostel | 17 South Yunnan Road, Shanghai, China 200433

79.8% Overall Rating

513 out of 556 customers would recommend this property

Recent review (28/03/2014)

"Great location, close to everything. Good Xianese restaurant connected with the hostel. There's a rooftop bar with decent prices. Staff very friendly and helpful. Beds were comfortable and the hostel overall was nice."

Read all The Phoenix Hostel reviews

Facilities

  • Air Conditioning
  • Bar
  • Credit cards accepted
  • Free city tour
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • 24 hour reception
  • Restaurant
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Fax
  • Laundry service
  • Wake-up calls
  • Bar(s)
  • BBQ area
  • Café
  • Elevator / lift(s)
  • Internet access in public areas
  • Internet café

Purchasable Extras

  • Airport Pickup USD 32.36
  • Breakfast USD 4.85

What's Included

  • Luggage Room
  • Linen
  • Towel

Group booking?

Group of 15 or more traveling to Shanghai?

Contact us directly

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79.8%

Overall Rating

513 out of 556 HostelBookers customers said that they would recommend 'The Phoenix Hostel'

Atmosphere
72.8%
Location
92.8%
Facilities
72.8%
Cleanliness
74.4%
Staff
79.2%
Value
83.2%
Safety
83.2%
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77.1%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 60% Value - 80%

Customer review

Alone

City break

18 April 2014 Customer would recommend this property

Liked: Location and super friendly staff.

Disliked: There's construction going on at the moment, it was noisy from 8am throughout the day.

80.0%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 60% Value - 80%

Customer review

Alone

Backpacking / gap year
Sightseeing & culture

28 March 2014 Customer would recommend this property

Liked: Great location, close to everything. Good Xianese restaurant connected with the hostel. There's a rooftop bar with decent prices. Staff very friendly and helpful. Beds were comfortable and the hostel overall was nice.

Disliked: The only real common area is the rooftop bar, which is relatively small. Bathrooms could have been cleaner.

94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Customer review

Alone

Sightseeing & culture
Visiting friends or family

14 January 2014 Customer would recommend this property

Liked: Staff was very helpful, kind, and patient. I loved the rooftop restaurant and bar, they had some great food!

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Business / conference
City break
Work / volunteering

11 December 2013 Customer would recommend this property

Liked: The single room was very clean and comfortable. There was a Shaanxi food restaurant next door. Om nom nom.

Disliked: There weren't any cats.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Kieran Jury

With friends / other travellers

Backpacking / gap year
City break
Sightseeing & culture

09 December 2013 Kieran would recommend this property

Liked: Cool atmosphere and really cheap with awesome location.

Disliked: ...

77.1%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 60%

Emily Dellit

Alone

Backpacking / gap year

24 November 2013 Emily would recommend this property

Liked: The rooms are kept pretty clean and they have a nice if quiet rooftop bar. Really good local restaurant downstairs. It's also a great location 10 mins walk to people square and you can walk to most sites Yunnan nan lu is a popular street food / local food street as well so you get a little taste of the old shanghai here.

Disliked: They don't provide toilet paper in the rooms - ridiculous. Apparently it's one roll per week on dorm rooms but I've been here ten days and only seen one half roll.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year
Sightseeing & culture
Visiting friends or family

22 November 2013 Customer would recommend this property

Liked: Great customer service

Disliked: Nothing

40.0%
Atmosphere - 40% Staff - 40% Facilities - 20% Safety - 60%
Location - 80% Cleanliness - 20% Value - 20%

Customer review

With my spouse / partner

Backpacking / gap year

21 November 2013

Liked: Big lockers to store bags and close to the subway.

Disliked: Bathrooms were en suite and very dirty- the drain in the shower was clogged so you had 3 inches of still water with bugs and dirt floating in it. We notified the staff of the clogged drain and dirty bathroom but nothing was done. Common areas were very quiet... not a very social place (during our time there at least). All the lights were burnt out in the room... again, staff did nothing to fix the problem when notified. There are tons of hostels to stay at in Shanghai.... don't choose this one!

91.4%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 60% Value - 100%

DONNA MAY TAN

With friends / other travellers

Family Holiday
Relaxation/spa
Shopping
Sightseeing & culture
Visiting friends or family

16 November 2013 DONNA MAY would recommend this property

Liked: It's close to the mtr station, mini mart, budget restaurants, foot massage salon, and a restaurant is located right inside the hostel in front of the elevator. The staff speaks English, and they have an airport pick-up service if you happen to land in the airport at midnight.

Disliked: DONNA MAY left no negative feedback.

82.9%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 80%

Sherilyn Duckworth

With my spouse / partner

Sightseeing & culture

02 November 2013 Sherilyn would recommend this property

Liked: Rooftop bar, including the coffee and breakfast sandwiches Room cleaned everyday Good location

Disliked: Some staff couldn't speak much English and therefore made it difficult for them to help us with info on the sites and getting around

54.3%
Atmosphere - 20% Staff - 40% Facilities - 20% Safety - 80%
Location - 100% Cleanliness - 40% Value - 80%

Customer review

Alone

Backpacking / gap year

28 October 2013

Liked: extremely good location foodstreets just outside the door restaurant to be recommended

Disliked: property was pretty much run-down bathrooms weren't clean for most of the time smells from the restaurant in the lower floors

80.0%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 80% Value - 80%

Rune Tøttenborg

With my spouse / partner

City break
Sightseeing & culture

23 October 2013 Rune would recommend this property

Liked: Location is really good and the staff is friendly and helpful

Disliked: Don't like that there is badroom and toilet in the 6 and 8 persons dorms becauce i think it desturbs to much. If one is taking a shower the toilet can't be used and the other way around.

80.0%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 60% Value - 80%

Jose Daniel Valdivia Navarrete

With friends / other travellers

Backpacking / gap year
City break
Events / festivals
Family Holiday
Partying / nightlife
Shopping
Sightseeing & culture
Sports, adventure or outdoor activities

09 October 2013 Jose Daniel would recommend this property

Liked: Good location not far from Bund, French concession area, Xintiandi, Nanjing Rd, People Square... Nice rooftop lounge area and nice staff. Also laundry service at good price.

Disliked: As most chinese hostels: toilet not working (this was even worse than most places not sucking almost anything at all), a little smelly old room and strange smell to humidity at the corridors of the floor I was staying.

94.3%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Liliana Rueda

Alone

Sightseeing & culture

05 October 2013 Liliana would recommend this property

Liked: Este hostel me ha fascinado, de los 4 hostel que visité en China, Este ha sido el mejor por la ubicación, limpieza, servicios. Queda a pocos minutos a pie de la famos calle comercial Nanjing lu, también se puede ir caminando a Peoplés Square, Schanghai Museum y al Bund. Por la calle del hotel hay pequeños restauranres y salas de masajes. El hostel tiene su propio restaurante, muy bueno! y en la 5 planta hay una cafetería-bar donde puedes conocer gente, atomar cerveza y.....conectarte a Facebook!!!!

Disliked: Todo perfecto!

82.9%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Katie Gee

Alone

Sightseeing & culture

01 October 2013 Katie would recommend this property

Liked: Really great place to stay. Central location, clean and friendly... Roof top bar does the best cup Of coffee.... Would really recommend on a budget.. Take a city map none in hotel...

Disliked: Wall are slightly thin!!!!!

57.1%
Atmosphere - 40% Staff - 60% Facilities - 40% Safety - 40%
Location - 100% Cleanliness - 60% Value - 60%

Yuen Sing Mya

With friends / other travellers

Backpacking / gap year
Family Holiday
Shopping
Sightseeing & culture

24 September 2013 Yuen Sing would recommend this property

Liked: Location

Disliked: Run-down.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With my spouse / partner

City break

20 September 2013 Customer would recommend this property

Liked: Comfy and clean rooms. Great location.

Disliked: Customer left no negative feedback.

71.4%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 60%
Location - 100% Cleanliness - 60% Value - 60%

Customer review

Alone

City break

15 September 2013 Customer would recommend this property

Liked: Location location, location.

Disliked: It was grungy :-(

54.3%
Atmosphere - 40% Staff - 40% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 40% Value - 40%

Customer review

Alone

Visiting friends or family

08 September 2013

Liked: Location's pretty central, though it's only really on line 8, which is not super convenient, and the 2 is pretty far. Restaurant downstairs is good.

Disliked: Staff ranged from not-super-friendly to just plain rude. Bed was board-hard, even by China standards. I've stayed here in the past and found the dorms horrid but private rooms quite nice, but the standard for the latter has dropped. Peeling paint, not-actually-cleaned undersides (as of the bed and faucet), and one more thing: cockroaches. I killed two.

77.1%
Atmosphere - 100% Staff - 80% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 20% Value - 80%

Kyla Marie Partridge

Alone

Partying / nightlife
Sightseeing & culture

03 September 2013 Kyla Marie would recommend this property

Liked: Rooftop bar is the place to be, even if you don't stay in the hostel. You will meet lots of other travelers there. Cici and Fly... you guys are great. The place has a nice atmosphere overall and a good priced restaurant on the ground level. Location was great, walking distance to most sights! The area around the hostel is very interesting with tons of food options. People there are nice and you meet a lot of Westerners to party with! Lockers are provided and if you don't have a lock you can pay a deposit to get one.

Disliked: The maid did a shit job, sorry. Even for a cheap hostel I was disappointed. She would clean the bathroom upon request, but little effort was made to keep the room itself clean. Hair and dust everywhere, especially under the beds was disgusting!! Some of the girls working downstairs have poor English which was frustrating at times. Expensive and unprofessional laundry services and the air conditioning broke several times during my stay. Toilet paper is not supplied and the toilet also kept breaking. Many of the bed lights also didn't work.

94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Sarah Buchwieser

With friends / other travellers

Backpacking / gap year
Sightseeing & culture

02 September 2013 Sarah would recommend this property

Liked: The location is absolutely perfect, with everything in walking distance and the metro just around the corner.

Disliked: The rooms towards the yard smell a little from the dumpsters downstairs if you keep the window open. but theres nothing the hostel can do about it i think.

57.1%
Atmosphere - 60% Staff - 40% Facilities - 40% Safety - 60%
Location - 80% Cleanliness - 40% Value - 80%

Andrew Smith

Alone

City break
Partying / nightlife
Sightseeing & culture

22 August 2013

Liked: It was cheap and the location was fairly good. You can walk to the Bund but it takes a little longer than suggested on Hostel Bookers.

Disliked: It was very dirty, and the atmosphere was rather depressing. Perhaps I came at the wrong time, but I have visited many hostels before, and I wouldn't recommend this place to other travelers.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

Backpacking / gap year
Sightseeing & culture

21 August 2013 Customer would recommend this property

Liked: Loved this place. Great location and it is good for meeting people and partying, or even just roaming the city on your lonesome. Great city, great hostel. Thanks!

Disliked: Wifi wasnt great in our room.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With my spouse / partner

Sightseeing & culture

05 August 2013 Customer would recommend this property

Liked: Best part about this property is the rooftop bar. It's a great place to chill and escape the heat, there's internet, Cici and Fly speak great English and are amazing hosts, and they make a mean fried egg sandwich!

Disliked: Customer left no negative feedback.

71.4%
Atmosphere - 100% Staff - 100% Facilities - 20% Safety - 100%
Location - 60% Cleanliness - 20% Value - 100%

Customer review

Alone

Work / volunteering

26 July 2013 Customer would recommend this property

Liked: As an avid back packer and veteran foreign resident of China, I was very impressed by the level of service. The staff at the front desk was very accommodating. The room I had originally purchased had been overbooked and I was placed in a single room at no extra charge. The manager/owner of the roof top restaurant and bar, CeCe, was very friendly and hospitable. Overall, I will be making sure to stay at this hostel when I fly back into Shanghai.

Disliked: The only negative feedback I can make is....The bed sheets were not sanitary! I had stains ridden throughout the bed sheets.