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Reviews of The Phoenix Hostel

Hostel | 17 South Yunnan Road, Shanghai, China 200433

85.6% Overall Rating

525 out of 568 customers would recommend this property

Recent review (31/07/2014)

"The location is great and the staff is friendly. There is always an English speaking person to help. They are renovating each room and they look great. They have a roof top garden place to eat, drink, and socialize. It…"

Read all The Phoenix Hostel reviews

Facilities

  • Air Conditioning
  • Bar
  • Credit cards accepted
  • Free city tour
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • 24 hour reception
  • Restaurant
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Fax
  • Laundry service
  • Wake-up calls
  • Bar(s)
  • BBQ area
  • Café
  • Elevator / lift(s)
  • Internet access in public areas
  • Internet café

Purchasable Extras

  • Airport Pickup USD 32.44
  • Breakfast USD 4.87

What's Included

  • Luggage Room
  • Linen
  • Towel

Group booking?

Group of 15 or more traveling to Shanghai?

Contact us directly

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85.6%

Overall Rating

525 out of 568 HostelBookers customers said that they would recommend 'The Phoenix Hostel'

Atmosphere
81.6%
Location
92.8%
Facilities
80.0%
Cleanliness
85.6%
Staff
83.2%
Value
88.0%
Safety
88.0%
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88.6%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 60% Value - 100%

Raquel Fernández Rodrigo

12 November 2009 Raquel would recommend this property

Liked: Very reccomendable.. you can go walking to the Bund ... and People´s Square is very close ... you can move around Shanghai easily by subway .. big and confortable bed .. air conditioning fair .. a little bit noisy ... Only be aware on the surroundings to nice chinese young people who speak perfect english inviting you to have cup of tea .. is a scam .. you will end up paying a lot for a "fake" ceremony.

Disliked: Raquel left no negative feedback.

80.0%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 60%

Customer review

11 November 2009

Liked: The rooftop bar, although very noisy (being next to a lot of main roads) was a nice place to chill out and surf the net.

Disliked: Customer left no negative feedback.

91.4%
Atmosphere - 100% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Samantha Lau

09 November 2009 Samantha would recommend this property

Liked: Very strategic location, clean room and friendly staff. Definitely highly recomended for other traveler!

Disliked: Samantha left no negative feedback.

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

derek oswell

07 November 2009 derek would recommend this property

Liked: location, was within a 10 minute walking distance to most attractions

Disliked: derek left no negative feedback.

94.3%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Martina Gianfranceschi

04 November 2009 Martina would recommend this property

Liked: Amazing location, really nice and clean rooms and the rooftop bar was great!

Disliked: Martina left no negative feedback.

80.0%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 80% Value - 60%

Jorge Martins

01 November 2009 Jorge would recommend this property

Liked: friendly and helpful staff. I already stayed in other hostels (not only but also in shanghai) and didn't think it was so fun and "active" like the others, but the rooms were cool! I stayed in a double room. Large bed, clean toilet. I would recommend it to my friends

Disliked: Jorge left no negative feedback.

85.7%
Atmosphere - 80% Staff - 100% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 60% Value - 100%

Murilo Balarin

01 November 2009 Murilo would recommend this property

Liked: Helpful Staff? Great location? Delicious restaurant

Disliked: Murilo left no negative feedback.

80.0%
Atmosphere - 80% Staff - 100% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 100% Value - 60%

Customer review

31 October 2009 Customer would recommend this property

Liked: Helpfull staff and clean rooms

Disliked: Customer left no negative feedback.

40.0%
Atmosphere - 20% Staff - 60% Facilities - 20% Safety - 40%
Location - 60% Cleanliness - 20% Value - 60%

Megan Smith

29 October 2009

Liked: The hostel was filthy. Dirty throughout -- the room, the lobby, the public restroom on the rooftop bar. My room was not cleaned once in five days. NOT ONCE. It was evident it hadn't been cleaned in weeks. The floors were filthy, the linens slept in by who knows how many people, the bathroom horrendous. The maid emptied the trash and that was it; and if something had fallen out of or next to the trash, that was ignored. Unbelievable. Granted, this is the first hostel I've stayed in in China, but I think things like supplying toilet paper and cleaning the bathroom and providing fresh sheets are required. Also, there is a restaurant attached to the hostel, which makes the entire place (even up on the fourth floor) reek of grease and food, and not in a good way. Not recommended for those of you who value cleanliness.

Disliked: Megan left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Tingting Yang

29 October 2009 Tingting would recommend this property

Liked: It is really a great place to stay in shanghai. right in the middle of the city, 5 min walk to nearest subway station. the staff is very friendly and speaks good English. the roof bar is also very nice, you have a great view.

Disliked: Tingting left no negative feedback.

94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Customer review

27 October 2009 Customer would recommend this property

Liked: everything within walking distance and staff friendly and helpful

Disliked: Customer left no negative feedback.

62.9%
Atmosphere - 40% Staff - 80% Facilities - 40% Safety - 60%
Location - 100% Cleanliness - 80% Value - 40%

Eduard Cachet

22 October 2009

Liked: The location and helpfullness of the staff. The room was clean and just renewed. The rooftop chill out was nice, but the bar closed at 11pm. Too early for most travellers.

Disliked: Eduard left no negative feedback.

85.7%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

17 October 2009 Customer would recommend this property

Liked: Helpful staff and great location!

Disliked: Customer left no negative feedback.

88.6%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

16 October 2009 Customer would recommend this property

Liked: Good location, nice roof terrace, cheapish drinks and easy to find.

Disliked: Customer left no negative feedback.

88.6%
Atmosphere - 100% Staff - 100% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

13 October 2009 Customer would recommend this property

Liked: The beds in the dorms were quite tough... The rest was perfect!The bar on the roof is absolutely wonderful!

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

13 October 2009 Customer would recommend this property

Liked: The Phoenix had a cool rooftop bar, an excellent location and the friendliest staff! Would definately stay again. - Julia from Finland

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Saad Salim Ali

11 October 2009 Saad Salim would recommend this property

Liked: Very nice and helpful staff, especially Zair :-).Super good location. Clean. only negative thing is the hard beds in the dorm.First, I booked only 2 days, but I continue more days because I feel good here.

Disliked: Saad Salim left no negative feedback.

94.3%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

10 October 2009 Customer would recommend this property

Liked: The location is superb. We had wanted something closer to the Bund, but actually this is a better spot: right by People's Square in the centre of town, so easy to access all tourist sights. The staff were VERY helpful, particularly as I lost my bankcard at the airport and they let me stay the first few nights on trust until I sorted it out. The street is full of good restaurants, and had a beautiful light display. We stayed in a private room and it was more like a hotel. All in all, couldn't have asked for anything more.

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Svetlana Epifanova

08 October 2009 Svetlana would recommend this property

Liked: The location is perfect - on the food street and in the very heart of the city. Rooms are nice and comfortable. Staff is very helpful and friendly. Would definitely stay there again!

Disliked: Svetlana left no negative feedback.

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

05 October 2009 Customer would recommend this property

Liked: Excellent room, clean, great view, helpful staff. Would definitely stay here again!

Disliked: Customer left no negative feedback.

82.9%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 80%

julie de brito

04 October 2009 julie would recommend this property

Liked: the location is great, staff really nice and helpful.

Disliked: julie left no negative feedback.

94.3%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

03 October 2009 Customer would recommend this property

Liked: It was very close to Nanjing Lu, and People's Square. The roof top bar is a great place to hang out after a long day of sight seeing.

Disliked: Customer left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Anca Gindulescu

02 October 2009 Anca would recommend this property

Liked: I really enjoy my stay there. The hostel is very nice and clean. Not to say that the staff is always very friendly and keen on helping you. They even have chinese classes and other options if you are interested in. The twin room was very quietm there was air conditioning which came in great help considering the weather outside. I highly recommend it, very good for the little price you're paying.

Disliked: Anca left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

02 October 2009 Customer would recommend this property

Liked: great??Thank you for your kindness??

Disliked: Customer left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

01 October 2009 Customer would recommend this property

Liked: This hostel is very nice -- especially the staffs. They were all very helpful and friendly, even offer very discounted one-day zhouzhuang tour package (on wed only, and you may want to call them in advance to see if the pacakge is still available). There are total of 3 computers for usage, which I think is more than enough. The overall environment is very clean, and the bathroom is clean too. It has elevator -- which is a plus for me since I had a "wheeled" carry-on luggage. I would totally stay there again - bargain for the money!

Disliked: Customer left no negative feedback.