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Reviews of The Phoenix Hostel

Hostel | 17 South Yunnan Road, Shanghai, China 200433

88.7% Overall Rating

539 out of 582 customers would recommend this property

Recent review (12/03/2015)

"The room was clean, modern and comfortable. The hostel was located close to a major central metro station. The staff was also really helpful."

Read all The Phoenix Hostel reviews

Facilities

  • Air Conditioning
  • Bar
  • Credit cards accepted
  • Free city tour
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • 24 hour reception
  • Restaurant
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Fax
  • Laundry service
  • Wake-up calls
  • Bar(s)
  • BBQ area
  • Café
  • Elevator / lift(s)
  • Internet access in public areas
  • Internet café

Purchasable Extras

  • Airport Pickup USD 32.68
  • Breakfast USD 4.90

What's Included

  • Luggage Room
  • Linen
  • Towel

Group booking?

Group of 15 or more traveling to Shanghai?

Contact us directly

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88.7%

Overall Rating

539 out of 582 HostelBookers customers said that they would recommend 'The Phoenix Hostel'

Atmosphere
85.6%
Location
94.4%
Facilities
83.2%
Cleanliness
90.4%
Staff
84.8%
Value
92.8%
Safety
89.6%
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88.6%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

01 April 2010 Customer would recommend this property

Liked: The friendly, good english speaking team. The location is close to the bund and have very good restaurants in the street.

Disliked: Customer left no negative feedback.

88.6%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 80%

Benoit De Nobele

28 March 2010 Benoit would recommend this property

Liked: Very helpful staff, good location, clean rooms, good showers, ...Nothing negative to mention!

Disliked: Benoit left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

28 March 2010 Customer would recommend this property

Liked: Fantastic location, great staff, two cute bars, free internet, spotless rooms, very safe and secure.

Disliked: Customer left no negative feedback.

68.6%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 60% Value - 80%

Torpong Trakuldee

20 March 2010 Torpong would recommend this property

Liked: nice place but now under construction..towel for free doesn´t exist here so bring your own and they should correct the website about it

Disliked: Torpong left no negative feedback.

85.7%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

17 March 2010 Customer would recommend this property

Liked: Very nice and helpful staff. Clean and affordable. Good location.

Disliked: Customer left no negative feedback.

88.6%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

14 March 2010 Customer would recommend this property

Liked: Great location for Peoples' Square and a really lively street. Important note however is that you must show your passport on arrival! We live in China and left ours at home and had to get friends to bring them over the next day but the hostel refused to even take our copies. We also saw another guy in the same situation so it may be quite common.

Disliked: Customer left no negative feedback.

82.9%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 60%

Sophie Thibodeau

08 March 2010 Sophie would recommend this property

Liked: Nice clean room with great location, staff is really friendly.The hostel is in a quiet area which is nice to be able to sleep at night.Would definitly come back. Thanks Sophie

Disliked: Sophie left no negative feedback.

91.4%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Sinead O'Callaghan

27 February 2010 Sinead would recommend this property

Liked: The room was a private double, ensuite. You obviously pay a bit more for this but we were not disappointed. The bathroom was brilliant, the beds very comfortable, and the tv and air-con were both working. On the down side, when we arrived they didn't seem to be expecting us which is a bit worrying. However, they got us into our specified room quickly with no problems.

Disliked: Sinead left no negative feedback.

88.6%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

26 February 2010 Customer would recommend this property

Liked: I liked the good price and it's pretty quiet in the rooms as well.

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

22 February 2010 Customer would recommend this property

Liked: Excellent location 2 minutes from People's Square, very friendly staff, the rooftop bar was great for meeting other travellers, also the street it's on has plenty of good places eat. Only slight complaint was the mattresses on the beds in the mixed dorm were very thin so a little uncomfortable but the room was spotlessly clean and overall the atmosphere, the extremely helpful staff and the central location of the hostel more than made up for it. Great value!!! Would defintely stay there again.

Disliked: Customer left no negative feedback.

60.0%
Atmosphere - 60% Staff - 60% Facilities - 20% Safety - 100%
Location - 100% Cleanliness - 40% Value - 40%

Customer review

19 February 2010

Liked: Beds were so hard. They didn't clean the room much. Some night the room was freezing cold. The door has an alarm that makes an annoying sound until you hit it enough. We had no water in our WC during one day. The Wi-Fi signal was bad in the dorms and if you went to the bar they would make you order something to stay there.The restaurant on the first floow was good. The hostel is placed in a good location.

Disliked: Customer left no negative feedback.

77.1%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 80%
Location - 60% Cleanliness - 100% Value - 100%

Sam Buckner

19 February 2010 Sam would recommend this property

Liked: The cafe was nice, and the rooms were clean and comfortable. The restaurant was decent, but awfully crowded.

Disliked: Sam left no negative feedback.

85.7%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 60%

Borja Hidalgo

18 February 2010 Borja would recommend this property

Liked: Very good location.Very good restaurant in the 1st floor, althought a little expensive for China.Also, the hostel/hotel is a little expensive for China. I am sure that if you arrive by yourself without booking thought websites, you can bargain and get half price.Definetly, I recommend you this hostel, it is very good located, kind staff and good rooms (I was in a double bed room)

Disliked: Borja left no negative feedback.

82.9%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 60% Value - 80%

Chris Wolsey

17 February 2010 Chris would recommend this property

Liked: Great location, staff were very helpful. Also the restaurant downstairs was really good and seriously good value. Try the Chinese sloppy Joe!

Disliked: Chris left no negative feedback.

77.1%
Atmosphere - 80% Staff - 100% Facilities - 60% Safety - 100%
Location - 80% Cleanliness - 60% Value - 60%

hernan correa garlot

16 February 2010 hernan would recommend this property

Liked: The best in the hostel is the staff!!! They are always willing to help!

Disliked: hernan left no negative feedback.

88.6%
Atmosphere - 100% Staff - 100% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 60% Value - 100%

Trizzia Zuluaga

16 February 2010 Trizzia would recommend this property

Liked: Great time during Chinese New Year. The restaurant downstairs was cheap and delicious. Too bad about the dorm beds though, it was like sleeping on boards.

Disliked: Trizzia left no negative feedback.

60.0%
Atmosphere - 20% Staff - 60% Facilities - 40% Safety - 60%
Location - 100% Cleanliness - 80% Value - 60%

Cara Norman

16 February 2010

Liked: Clean, spcacious rooms, excellent location but there were no secure lockers, nowhere to meet other travellers (the bar was closed and under renovation despite the posters stating otherwise), The food and drink was very good value for money, but after speaking to others, I think there are better options available.

Disliked: Cara left no negative feedback.

77.1%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 100% Value - 60%

Customer review

14 February 2010 Customer would recommend this property

Liked: hard bed

Disliked: Customer left no negative feedback.

77.1%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Youngsu Kim

09 February 2010 Youngsu would recommend this property

Liked: Cheap price, Perfect Location ( close to all of the tour spots in the city )Absolutely Recommendable

Disliked: Youngsu left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

TEOH MOOI CHENG

05 February 2010 TEOH would recommend this property

Liked: Good location

Disliked: TEOH left no negative feedback.

82.9%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 80%

Brett Morgan

05 February 2010 Brett would recommend this property

Liked: Great location and great looking hostel. Very clean and fantastic showers. Lockers in dorms which was great. Downside to room was the beds were like sleeping on a rock. Common room was very nice but drink prices were a bit expensive. Retaurant downstairs had great dumplings. Great value for money and would recommend to other travelers.

Disliked: Brett left no negative feedback.

77.1%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

24 January 2010 Customer would recommend this property

Liked: Generally, it is more advantage than its disadvantage to stay in this hostel. The only matter for improvement is the sound proof system. You can hear some noise from next door, car horn (as near to the main road) and some construction work). If you are light sleeper, you may need to think about how this factor affect you.

Disliked: Customer left no negative feedback.

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Arne Bittermann

16 January 2010 Arne would recommend this property

Liked: English speaking Staff.Nice and clean room.We were provided with maps, infos, organised trips.Grocery store next to the hostel.

Disliked: Arne left no negative feedback.

74.3%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 80% Value - 100%

Dallas GARRATT

16 January 2010 Dallas would recommend this property

Liked: Hostel was great... Beds were hard and horrible but everything else was great. I would definately stay there again.

Disliked: Dallas left no negative feedback.

68.6%
Atmosphere - 40% Staff - 60% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 40% Value - 100%

Customer review

13 January 2010 Customer would recommend this property

Liked: Good value for money. Good location central to most attractions.

Disliked: Customer left no negative feedback.