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Reviews of The Phoenix Hostel

Hostel | 17 South Yunnan Road, Shanghai, China 200433

80.2% Overall Rating

512 out of 555 customers would recommend this property

Recent review (28/03/2014)

"Great location, close to everything. Good Xianese restaurant connected with the hostel. There's a rooftop bar with decent prices. Staff very friendly and helpful. Beds were comfortable and the hostel overall was nice."

Read all The Phoenix Hostel reviews

Facilities

  • Air Conditioning
  • Bar
  • Credit cards accepted
  • Free city tour
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • 24 hour reception
  • Restaurant
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Fax
  • Laundry service
  • Wake-up calls
  • Bar(s)
  • BBQ area
  • Café
  • Elevator / lift(s)
  • Internet access in public areas
  • Internet café

Purchasable Extras

  • Airport Pickup USD 32.36
  • Breakfast USD 4.85

What's Included

  • Luggage Room
  • Linen
  • Towel

Group booking?

Group of 15 or more traveling to Shanghai?

Contact us directly

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80.2%

Overall Rating

512 out of 555 HostelBookers customers said that they would recommend 'The Phoenix Hostel'

Atmosphere
74.4%
Location
92.8%
Facilities
72.8%
Cleanliness
75.2%
Staff
79.2%
Value
83.2%
Safety
84.0%
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82.9%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 100% Value - 80%

Brett Morgan

05 February 2010 Brett would recommend this property

Liked: Great location and great looking hostel. Very clean and fantastic showers. Lockers in dorms which was great. Downside to room was the beds were like sleeping on a rock. Common room was very nice but drink prices were a bit expensive. Retaurant downstairs had great dumplings. Great value for money and would recommend to other travelers.

Disliked: Brett left no negative feedback.

77.1%
Atmosphere - 60% Staff - 80% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 80%

Customer review

24 January 2010 Customer would recommend this property

Liked: Generally, it is more advantage than its disadvantage to stay in this hostel. The only matter for improvement is the sound proof system. You can hear some noise from next door, car horn (as near to the main road) and some construction work). If you are light sleeper, you may need to think about how this factor affect you.

Disliked: Customer left no negative feedback.

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Arne Bittermann

16 January 2010 Arne would recommend this property

Liked: English speaking Staff.Nice and clean room.We were provided with maps, infos, organised trips.Grocery store next to the hostel.

Disliked: Arne left no negative feedback.

74.3%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 80% Value - 100%

Dallas GARRATT

16 January 2010 Dallas would recommend this property

Liked: Hostel was great... Beds were hard and horrible but everything else was great. I would definately stay there again.

Disliked: Dallas left no negative feedback.

68.6%
Atmosphere - 40% Staff - 60% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 40% Value - 100%

Customer review

13 January 2010 Customer would recommend this property

Liked: Good value for money. Good location central to most attractions.

Disliked: Customer left no negative feedback.

88.6%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Claire Lloyd

10 January 2010 Claire would recommend this property

Liked: New and clean facilities within walking distance of the Bund, Old City, museum and shopping areas. Beds are rock hard though! Staff speak good English and are really helpful.

Disliked: Claire left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

09 January 2010 Customer would recommend this property

Liked: The staff were very helpful and the hostel provided excelletn value for money.

Disliked: Customer left no negative feedback.

77.1%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 60% Value - 80%

Joshua Schoemmell

03 January 2010 Joshua would recommend this property

Liked: Location is the best. Within walking distance to all the main attractions in shanghai, and 5 minute walk to the subway and renmin guangchang which has lines 1 and 2. So really convenient. Rooms are really simple, shower is a little dirty, had to bring own toilet paper, not much of a hang out/reception area. Only 1 computer in the lobby and 2 upstairs but you have to get on the upstairs computers only when the bar is opened. Overall, a good value for the money if you are staying in the dorms.

Disliked: Joshua left no negative feedback.

60.0%
Atmosphere - 60% Staff - 20% Facilities - 60% Safety - 60%
Location - 100% Cleanliness - 20% Value - 100%

Customer review

24 December 2009 Customer would recommend this property

Liked: I arrived at 10pm and the staff were unable to find which bed I was allotted because none of them were cleaned. This didn't sit so well with me, and I promptly stayed somewhere else following nights. That being said it was still reasonable for the price, and had a cool bar on the roof.

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Maria Penafiel Ruiz

16 December 2009 Maria would recommend this property

Liked: The pictures of the rooms showed on the web site are exactly the same!Wi-fi access. Very clean and helpful staff.Nice place to stay, cool rooftop terrace to drink a beer and meet other backpackers. Very recomended.Definitely, if i come back again to Shanghai i will book at The Phoenix.

Disliked: Maria left no negative feedback.

74.3%
Atmosphere - 60% Staff - 100% Facilities - 40% Safety - 80%
Location - 100% Cleanliness - 60% Value - 80%

Michael Smith

10 December 2009 Michael would recommend this property

Liked: Great location. Not the cleanest place I've ever stayed in but still pretty good. Really helpful staff. The place felt safe and secure. It was quite quiet during my visit but that wasn't a problem. Would definitely reccommend.

Disliked: Michael left no negative feedback.

85.7%
Atmosphere - 100% Staff - 80% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 100%

Selina Lai

03 December 2009 Selina would recommend this property

Liked: Nice rooftop bar

Disliked: Selina left no negative feedback.

82.9%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

30 November 2009 Customer would recommend this property

Liked: The best is its location, and the roof bar is interesting. They can improve the facilities in minor details, without spending much money.I will come to this place again, because of its location and value for money.

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 60% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Brian Nguyen

26 November 2009 Brian would recommend this property

Liked: Definitely would recommend, but we travelled low season so didn't meet any other travellers.

Disliked: Brian left no negative feedback.

88.6%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 60% Value - 100%

Raquel Fernández Rodrigo

12 November 2009 Raquel would recommend this property

Liked: Very reccomendable.. you can go walking to the Bund ... and People´s Square is very close ... you can move around Shanghai easily by subway .. big and confortable bed .. air conditioning fair .. a little bit noisy ... Only be aware on the surroundings to nice chinese young people who speak perfect english inviting you to have cup of tea .. is a scam .. you will end up paying a lot for a "fake" ceremony.

Disliked: Raquel left no negative feedback.

80.0%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 60%

Customer review

11 November 2009

Liked: The rooftop bar, although very noisy (being next to a lot of main roads) was a nice place to chill out and surf the net.

Disliked: Customer left no negative feedback.

91.4%
Atmosphere - 100% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Samantha Lau

09 November 2009 Samantha would recommend this property

Liked: Very strategic location, clean room and friendly staff. Definitely highly recomended for other traveler!

Disliked: Samantha left no negative feedback.

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

derek oswell

07 November 2009 derek would recommend this property

Liked: location, was within a 10 minute walking distance to most attractions

Disliked: derek left no negative feedback.

94.3%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Martina Gianfranceschi

04 November 2009 Martina would recommend this property

Liked: Amazing location, really nice and clean rooms and the rooftop bar was great!

Disliked: Martina left no negative feedback.

80.0%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 100%
Location - 80% Cleanliness - 80% Value - 60%

Jorge Martins

01 November 2009 Jorge would recommend this property

Liked: friendly and helpful staff. I already stayed in other hostels (not only but also in shanghai) and didn't think it was so fun and "active" like the others, but the rooms were cool! I stayed in a double room. Large bed, clean toilet. I would recommend it to my friends

Disliked: Jorge left no negative feedback.

85.7%
Atmosphere - 80% Staff - 100% Facilities - 60% Safety - 100%
Location - 100% Cleanliness - 60% Value - 100%

Murilo Balarin

01 November 2009 Murilo would recommend this property

Liked: Helpful Staff? Great location? Delicious restaurant

Disliked: Murilo left no negative feedback.

80.0%
Atmosphere - 80% Staff - 100% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 100% Value - 60%

Customer review

31 October 2009 Customer would recommend this property

Liked: Helpfull staff and clean rooms

Disliked: Customer left no negative feedback.

40.0%
Atmosphere - 20% Staff - 60% Facilities - 20% Safety - 40%
Location - 60% Cleanliness - 20% Value - 60%

Megan Smith

29 October 2009

Liked: The hostel was filthy. Dirty throughout -- the room, the lobby, the public restroom on the rooftop bar. My room was not cleaned once in five days. NOT ONCE. It was evident it hadn't been cleaned in weeks. The floors were filthy, the linens slept in by who knows how many people, the bathroom horrendous. The maid emptied the trash and that was it; and if something had fallen out of or next to the trash, that was ignored. Unbelievable. Granted, this is the first hostel I've stayed in in China, but I think things like supplying toilet paper and cleaning the bathroom and providing fresh sheets are required. Also, there is a restaurant attached to the hostel, which makes the entire place (even up on the fourth floor) reek of grease and food, and not in a good way. Not recommended for those of you who value cleanliness.

Disliked: Megan left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Tingting Yang

29 October 2009 Tingting would recommend this property

Liked: It is really a great place to stay in shanghai. right in the middle of the city, 5 min walk to nearest subway station. the staff is very friendly and speaks good English. the roof bar is also very nice, you have a great view.

Disliked: Tingting left no negative feedback.

94.3%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Customer review

27 October 2009 Customer would recommend this property

Liked: everything within walking distance and staff friendly and helpful

Disliked: Customer left no negative feedback.