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Reviews of Ruca Hostel Puerto Varas Hostel

San Ignacio 1100, Puerto Varas, Chile

Atmosphere 78%

Cleanliness 73%

Facilities 71%

Location 78%

Safety 82%

Staff 81%

Value 78%

Facilities

  • Free Wi-Fi
  • Self-Catering Facilities
  • Airport Transfers
  • BBQ
  • Breakfast Not Included
  • Hot Showers
  • Internet Access
  • Outdoor Terrace
  • Tours/Travel Desk
  • Towels for hire

Purchasable Extras

  • Airport Pickup 22.36USD
  • Towel 1.49USD

Check-in / Check-out

Earliest check-in: 13:00

Latest Check-out: 11:00

Group booking?

Group of 15 or more traveling to Puerto Varas?

Contact us directly

Atmosphere 78%

Cleanliness 73%

Facilities 71%

Location 78%

Safety 82%

Staff 81%

Value 78%

Showing 1-3 of 3 reviews

46% Overall Rating
  • Atmosphere - 40%
  • Cleanliness - 20%
  • Facilities - 40%
  • Location - 60%
  • Safety - 40%
  • Staff - 60%
  • Value - 60%
46% Overall Rating

Anonymous
12 Nov 2015

Travel Type:
With my spouse / partner

Trip Type:
Backpacking / gap year, Sightseeing & culture, Sports, adventure or outdoor activities

Liked: Good location for walking to city center, bus stops, and grocery stores. Staff helpful. Folks in our dorm were quiet and polite, but others stayed up late in common areas playing music talking loudly.

Disliked: Not sure when bathroom or kitchen recieved proper cleaning. For example, during 3 day stay, there was a bandaid in the shower drain. Yuck! The kitchen was filthy. Dorm beds saggy, but bedding was clean and warm. No lockers to secure valuables. 1st night encountered a former resident who came to use the dryer. No place to put or hang belongings in crowded dorm rooms. This is just a small house converted into a hostel, so not proper number of bathrooms for so many people.

60% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 40%
  • Facilities - 40%
  • Location - 80%
  • Safety - 60%
  • Staff - 100%
  • Value - 40%
60% Overall Rating

Anonymous
01 Nov 2015

Travel Type:
Alone

Trip Type:
Backpacking / gap year, Sightseeing & culture

Liked: I really liked the owner/manager Paolo and the feel that it was a home. They were very helpful and his friend/assistant Ramone was lovely. It seemed that everyone that lived there on the second floor pitched in with registering guests, collecting fees and advising how to get from place to place and what would be fun. They were pleasant and treated you like family. Me gustó mucho el propietario / gerente Paolo y la sensación de que era un hogar. Fueron muy serviciales y su amigo / asistente Ramone era muy amable. Parecía que todo el mundo que vivió allí en el segundo piso asistieron en con el registro de huéspedes, collectaron las cuotas y dar consejos cómo llegar de un lugar a otro y de lo que sería divertido. Ellos eran agradables y se tratan como familia.

Disliked: I think the property could have been cleaner. The bathrooms especially. The dormitory was clean, and the sheets and beds were clean and well made and comfortable, but there was little space and little clean in the bathrooms. The lawns were not being kept as well and were overgrown. I also think the property needs a defined and consistent manager. Everyone did something but no one was in charge. Opening the door for new guests, preparing the rooms, cleaning. I think a good clean of every room and a fresh coat of paint inside and outside wiill go a long way. Creo que la propiedad podría haber estado más limpia. Los baños especialmente. El dormitorio estaba limpio, y las sábanas y las camas estaban limpias y bien hecho y cómoda, pero había poco espacio y poco limpio en los baños. El césped no se mantenían también y estaban cubiertas. También creo que la propiedad necesita un jeffe definido y consistente. Todo el mundo hizo algo pero nadie estaba a cargo. Al abrir la puerta para nuevos clientes, la preparación de las habitaciones, la limpieza. Creo que una buena limpieza de todas las habitaciones y una capa de pintura dentro y por fuera fresca que recorrer un largo camino.

Customer would recommend this property

37% Overall Rating
  • Atmosphere - 40%
  • Cleanliness - 40%
  • Facilities - 20%
  • Location - 60%
  • Safety - 20%
  • Staff - 20%
  • Value - 60%
37% Overall Rating

Anonymous
17 Feb 2014

Travel Type:
With my spouse / partner

Trip Type:
Backpacking / gap year

Liked: It was easy to find and the Wifi was working allright.

Disliked: With 7 full dorms, 9 tents in the backyard and only 2 bathrooms the place was never quiet, never clean and hardly any safe. Our 2-nights reservation for a double room was not checked on time, so useless. Horrible place.

46% Overall Rating
  • Atmosphere - 20%
  • Cleanliness - 40%
  • Facilities - 40%
  • Location - 80%
  • Safety - 80%
  • Staff - 20%
  • Value - 40%
46% Overall Rating

Anonymous
04 Feb 2013

Travel Type:
With my spouse / partner

Trip Type:
Backpacking / gap year

Liked: the only place available in town! Free tea and coffee anytime.

Disliked: see above


The property's response is

I do not understand how you can qualify to be a place for one night, without speaking to anyone and assuming the quality of staff if you met him. I do not share your rating of the hostel ... is superficial.

51% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 40%
  • Facilities - 40%
  • Location - 80%
  • Safety - 40%
  • Staff - 60%
  • Value - 40%
51% Overall Rating

Anonymous
07 Jan 2013

Travel Type:
With my spouse / partner

Trip Type:
Sightseeing & culture

Liked: Close to town square and restaurants, etc.

Disliked: The owner did not seem to care if anyone else was trying to sleep and decided to start a mini´concert, singing and playing guitar around 11:30 unitl after 1:00 in the morning. That might have been fine for the other guests but my wife and I had to get up early and didn´t appreciate the lack of consideration.


The property's response is

Dear.
It is a youth hostel where the fun is part of the deal we have for passengers, parties and "mini-concerts" with live music .. if you want to sleep should seek other lodgings for elderly or hotel .. luck in the next election ... anyway .. the concert was amazing ...

100% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
100% Overall Rating

Anonymous
01 Jan 2013

Travel Type:
With friends / other travellers

Trip Type:
Partying / nightlife

Liked: Spent some nights at ruca hostel and they were the best, lot´s of nice people and great atmosphere. we cooked in an awesome firewood oven and also had BBQ in the back yard. the owner was so wellcoming and was allways trying to help you to get arround. they have incredibly good local beer on tap, it was kind of hard to leave the hostel actually! tottaly recomended.

Customer would recommend this property

60% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 60%
  • Facilities - 60%
  • Location - 60%
  • Safety - 60%
  • Staff - 60%
  • Value - 60%
60% Overall Rating

Anonymous
05 Oct 2012

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year

Liked: Kitchen

Disliked: bathroom

Customer would recommend this property

66% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 60%
  • Facilities - 60%
  • Location - 60%
  • Safety - 60%
  • Staff - 60%
  • Value - 80%
66% Overall Rating

Anonymous
27 Mar 2012

Travel Type:
Alone

Trip Type:
Backpacking / gap year

Liked: Cheap

Disliked: Very small rooms

Customer would recommend this property

89% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 100%
  • Facilities - 80%
  • Location - 80%
  • Safety - 80%
  • Staff - 100%
  • Value - 100%
89% Overall Rating

Anonymous
21 Mar 2012

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year

Liked: Very clean and cosy rooms

Customer would recommend this property

74% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 60%
  • Facilities - 60%
  • Location - 60%
  • Safety - 100%
  • Staff - 80%
  • Value - 100%
74% Overall Rating

Anonymous
29 Feb 2012

Travel Type:
Alone

Trip Type:
Backpacking / gap year

Liked: very quiet, chilled environment.

Customer would recommend this property

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