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Reviews of Hostal el Refugio

Hostel | Palguín 540, Pucon, Chile .

89.9% Overall Rating

171 out of 184 customers would recommend this property

Recent review (16/11/2013)

Kai Ammerich thinks…

"vrey helpfull dtaff, hostal is like a ski hut, very nice and comfortable, enjoyed our stay very much"

Read all Hostal el Refugio reviews

Facilities

  • Car Parking
  • Self-catering Facilities
  • No curfew
  • Games room
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • 24 hour reception
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Laundry service
  • Common area / room
  • Communal kitchen
  • Internet access in public areas
  • Outside area

What's Included

  • Luggage Room
  • Linen
  • Towel

Important Information

Please note that after you receive your booking confirmation you will need to contact the hostel directly in order to inform your arrival time.

Group booking?

Group of 15 or more traveling to Pucon?

Contact us directly

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89.9%

Overall Rating

171 out of 184 HostelBookers customers said that they would recommend 'Hostal el Refugio'

Atmosphere
91.2%
Location
96.0%
Facilities
86.4%
Cleanliness
82.4%
Staff
92.8%
Value
88.8%
Safety
92.0%
Refine your results Showing 151 of 166 reviews Previous   1 | 2 | 3 | 4 | 5 | 6 | 7   Next
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88.6%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

16 April 2009 Customer would recommend this property

Liked: i liked it!

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

16 April 2009 Customer would recommend this property

Liked: Great friendly atmosphere. I extended my stay and it was sad to leave. Hostel was very helpful organising day trips. Very cosy atmosphere, great for relaxing.

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 60% Value - 100%

Customer review

15 April 2009 Customer would recommend this property

Liked: This is a great hostal. It has a very relaxed and friendly atmosphere. The staff are really helpful and all are made to very welcome. It is definitely one of the friendliest hostals I´ve been to in Chile - a home away from home. Highly recommended!

Disliked: Customer left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Thurid Forbriger

06 March 2009 Thurid would recommend this property

Liked: its a really friendly and cosy place with great people staying and working there! Central location, right in front of the bus terminal, nice garden and good kitchen (its a bit small, but well, ...)

Disliked: Thurid left no negative feedback.

91.4%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

john tucker

01 March 2009 john would recommend this property

Liked: The staff running this hostel are so very friendly and helpful particular mention to Annette and Kirsten (spelling?) who are marvellous. It is very close to the bus stations, cosy and warm. I would definately recommend it

Disliked: john left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

28 February 2009 Customer would recommend this property

Liked: The staff is extremely helpfull, enthousiastic and nice, and it is just a nice place to be.

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 60%

Customer review

26 February 2009 Customer would recommend this property

Liked: Rustic feel, friendly staff.

Disliked: Customer left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Timothy Murphy

18 February 2009 Timothy would recommend this property

Liked: peter is fantastic, anything you need to know about pucon is answered! tours can be booked thru hostel at great rates, good rooms, great atmosphere, brilliant people and excellent staff, highly recommended

Disliked: Timothy left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Lauren Bridges

10 February 2009 Lauren would recommend this property

Liked: Chilled atmosphere, makes you feel like you´re at home. Cute outdoor section with hammocks perfect to have a cold beer or read a book. Great owners.

Disliked: Lauren left no negative feedback.

91.4%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Linda O´Brien

02 February 2009 Linda would recommend this property

Liked: Location and friendliness

Disliked: Linda left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Tara Chow

19 January 2009 Tara would recommend this property

Liked: great owners and staff, excellent location across from bus terminal, lovely rooms, gorgeous dog

Disliked: Tara left no negative feedback.

85.7%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 60%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

15 January 2009 Customer would recommend this property

Liked: Close to the bus station and had helpful staff - helped me book a tour and made a doctors appointment for me and the cleaner even walked me to my appointment so I wouldn't get lost! Very impressive.

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

11 January 2009 Customer would recommend this property

Liked: Close to town, laundry is easy, quiet at night

Disliked: Customer left no negative feedback.

88.6%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

11 January 2009 Customer would recommend this property

Liked: Relaxed atmosphere, fantastic people and staff, comfortable bed (4 bed dorm, bottom bunk closest to door) and good location

Disliked: Customer left no negative feedback.

85.7%
Atmosphere - 100% Staff - 80% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 100% Value - 80%

simon tomlinson

10 January 2009 simon would recommend this property

Liked: Really helpful and friendly staff and the location is good, right next to the Jac bus terminal. Was a bit annoying to be kept awake all night before our 5.30am start to climb the volcano by a staff bbq but our other night was fine.

Disliked: simon left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

David Sutherland

07 December 2008 David would recommend this property

Liked: Social

Disliked: David left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

05 November 2008 Customer would recommend this property

Liked: Negra the dog, every hostel should have one!

Disliked: Customer left no negative feedback.

91.4%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 100% Value - 100%

Stuart Fitzsimon

24 October 2008 Stuart would recommend this property

Liked: cosy with the fire, nice hostel dog called negra, tv in the double rooms

Disliked: Stuart left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Carlos Renato Fabri

20 September 2008 Carlos Renato would recommend this property

Liked: The kitchen is good, the shower too. There is outside space to get a barbecue.The staff is nice, speaks spanish, english and deustch.Excellent place to meet people and go to have fun in vulcan, termas, park hauerqueue, vulcan caves...The hostel is in front of Pullmann Bus terminal, what is very good, and you can leave your baggage until get out with the bus.

Disliked: Carlos Renato left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Elizabeth Hurley

20 August 2008 Elizabeth would recommend this property

Liked: The cosyness

Disliked: Elizabeth left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Louise Noble

28 June 2008 Louise would recommend this property

Liked: It's a lovely, clean hostel with fabulous staff... highly recommended!

Disliked: Louise left no negative feedback.

91.4%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Sioned Edwards

19 June 2008 Sioned would recommend this property

Liked: It was a nice, quiet, small hostel with really cosy beds. Not a place to party, but awesome to relax in front of the fire.

Disliked: Sioned left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

18 April 2008 Customer would recommend this property

Liked: i love this hostal!! i only booked one night and ended up staying longer cause it felt just like beeing home. its a beautiful wodden house with two fireplaces that heat up the whole place when its rainy and cold outside. if you wanna have a lazy day inside, emma and lotta make it so much fun! we cooked a great dinner with all the peolpe at the hostal and later we watched dvds. at hostal el refugio you dont have to worry about anything. the staff helped me to chose and book all the activities and climbing the volcano was such a unbelievable experience with sierra nevada(awesome guides and great eqipment).i definatly recommend this hostal and would always come back!!!

Disliked: Customer left no negative feedback.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

12 April 2008 Customer would recommend this property

Liked: This is really a nice place, the best in my whole journey since 4 months!! Especialy perfect to meet other travelers, we cooked together with the staff (Emma and Lota are the best!!) and some other friends travelers I met there, went to the termas together etc. Allthough I had quiet some rain, the 2 fireplaces in the living and great dvds made it really comfortable these days. It made me stay a week in stead of just 2 days and made me feel very at home.

Disliked: Customer left no negative feedback.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

andrew hewitt

14 March 2008 andrew would recommend this property

Liked: keep the dog

Disliked: andrew left no negative feedback.


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