HostelBookers Logo
Website feedback

Mom's Guesthouse Guesthouse

No. 0099, Wat Bo Street, Siem Reap, Cambodia

What's Included

  • Airport Pickup
  • Breakfast
  • Linen
  • Luggage Room
  • Towel

Facilities

  • Air conditioning
  • Free Breakfast
  • Free Wi-Fi
  • Self-Catering Facilities
  • 24 Hour Reception
  • Bar
  • Currency Exchange
  • Hair Dryers
  • Hot Showers
  • Internet Access
  • Laundry Facilities
  • Parking
  • Restaurant
  • Safe Deposit Box
  • Swimming Pool
  • Tours/Travel Desk

Check-in / Check-out

Earliest check-in: 00:00

Latest Check-out: 12:00

Policies

  • Credit Cards Accepted
  • No Curfew

Group booking?

Group of 15 or more traveling to Siem Reap?

Contact us directly

Showing 1-1 of 1 reviews

34% Overall Rating
  • Atmosphere - 40%
  • Cleanliness - 60%
  • Facilities - 20%
  • Location - 60%
  • Safety - 20%
  • Staff - 20%
  • Value - 20%
34% Overall Rating

Anonymous
20 Jan 2012

Travel Type:
With my spouse / partner

Trip Type:
Backpacking / gap year, Sightseeing & culture

Liked: Decent location - a good area to stay in if you want to get away from the noise of Psar Chas, but still within walking distance of all nightlife options.

Disliked: Staff were astoundingly unhelpful and deceptive throughout our stay. When we arrived, we were taken to a room that we later found out belonged to a different hotel (adjoining to Mom's). This was never explained to us, and as a result the staff at Mom's then refused to deal with any of our questions and problems, as we were staying at a 'different' hotel, despite having paid them the money for our stay upfront. For example, we weren't given breakfast at Mom's (despite this being included in the price), and they couldn't tell us when, where or if it was served at 'our' hotel. We didn't have any hot water throughout our stay (again, 24-hour hot water is falsely advertised by Mom's), and staff refused to help us with this. We also weren't allowed to use the laundry facility at Mom's, for absolutely no reason. But the worst episode of the stay was on our first night - we arrived back at Mom's late in the night (as Mom's falsely advertises a 24-hour reception on HostelBookers) and found that a temporary security fence had been put up around the hotel. This is standard practice with some Cambodian hotels, so we simply asked the guard to let us in. We told him we were staying in the annexe building of Mom's and he then refused to let us in, telling us that this was a different hotel - the first we had been told of it. We pleaded to be let in, but he still refused, so (on the guard's directions) we walked through a dark and dangerous alley to get to the entrance of 'our' hotel. There was no-one there to let us in, so we had to go back to the gate and shout until one of the other guests heard us and told the guard to let us in.The next day, the staff laughed when I told them what happened, and said that they didn't advertise a 24-hour reception (this is a lie), and that it was unreasonable to expect to be let in at any time, as they needed to sleep. This was undoubtedly our worst guesthouse experience in South East Asia, and also one of our most expensive.

Check Availability