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Reviews of Backpackers HQ

Hostel | 172-174 Victoria St, Kings Cross, Sydney, Australia NSW 2011

83.7% Overall Rating

102 out of 109 customers would recommend this property

Recent review (17/03/2015)

Oliver Luebker thinks…

"We stayed almost a week at Backpackers HQ. Right now they have a little Cockroache problem, but that is not unusual for Sydney. Overall it was clean and organized. The staff is very friendly (thanks…"

Read all Backpackers HQ reviews

Facilities

  • Credit cards accepted
  • Self-catering Facilities
  • No curfew
  • Free city tour
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Common area / room
  • Communal kitchen
  • Television room

What's Included

  • Luggage Room
  • Breakfast
  • Linen

Important Information

All reservations between 27th December 2014 and 3th January 2015 will require a 5 night consecutive stay and a $250 deposit deducted directly from your nominated credit card on 1st December 2014. Reservations may be cancelled or amended up to 1st December 2014 without charge. Reservations cancelled or amended between 25 and 7 days prior to your arrival date will incur a loss of $200 from your deposit. Any changes within 7 days of your arrival will incur a loss of 100% of your deposit. Any changes that reduce your booking below the minimum 5 night stay will result in automatic cancellation of your booking

Group booking?

Group of 15 or more traveling to Sydney?

Contact us directly

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83.7%

Overall Rating

102 out of 109 HostelBookers customers said that they would recommend 'Backpackers HQ'

Atmosphere
86.4%
Location
84.8%
Facilities
80.0%
Cleanliness
73.6%
Staff
87.2%
Value
81.6%
Safety
92.0%
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88.6%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 60% Value - 80%

Oliver Luebker

With my spouse / partner

Backpacking / gap year
Sightseeing & culture
Visiting friends or family

17 March 2015 Oliver would recommend this property

Liked: We stayed almost a week at Backpackers HQ. Right now they have a little Cockroache problem, but that is not unusual for Sydney. Overall it was clean and organized. The staff is very friendly (thanks Carolina for your awesome tips).

Disliked: There is no possibility to store the luggage over night, just during the day time in front of the reception. First floor had a lot cockroaches, better sleep on a higher floor.

62.9%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 60%
Location - 60% Cleanliness - 40% Value - 60%

Customer review

Alone

Backpacking / gap year

11 March 2015

Liked: Friendly staff, nicely decorated

Disliked: Rats and cockroaches. Very small rooms, incredibly noisy/squeaky bunkbeds.

71.4%
Atmosphere - 60% Staff - 60% Facilities - 80% Safety - 80%
Location - 80% Cleanliness - 80% Value - 60%

Robin Conklin

Alone

Backpacking / gap year

25 February 2015

Liked: Free Breakfast Mostly Clean Tv Room

Disliked: Kitchen is too small Kind of boring Hostel Bad Showers Hot in the rooms Its overrated on most booking sites

42.9%
Atmosphere - 40% Staff - 20% Facilities - 40% Safety - 60%
Location - 40% Cleanliness - 80% Value - 20%

Customer review

Alone

Backpacking / gap year

20 February 2015

Liked: Clean

Disliked: Price, staff

97.1%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Shona MacLennan

With my spouse / partner

Backpacking / gap year

10 February 2015 Shona would recommend this property

Liked: Location, atmosphere, free breakfast

Disliked: Kitchen was too small and not enough showers

80.0%
Atmosphere - 100% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 40% Value - 60%

Customer review

Alone

Backpacking / gap year
City break
Events / festivals
Sightseeing & culture

09 February 2015 Customer would recommend this property

Liked: Very good location, staff was usually nice and helpful, big kitchen, Very good breakfast (toast, different kinds of cereals, fruits), nice decoration & atmosphere, comfortable beds, very good common area (big, beautiful, easy to meet people there)

Disliked: Cockroaches everywhere , could have been a bit cleaner (bathrooms & the rooms) there was a lot of hair and stuff on the floor even after they cleaned it, no aircon & window in the room so the smell was really bad in there, some people made noise at night and nobody told them to shut up

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With my spouse / partner

Backpacking / gap year
Partying / nightlife
Work / volunteering

10 January 2015 Customer would recommend this property

Liked: Great atmosphere, really sociable, great location, clean, free breakfast and wifi! Best hostel I've stayed in Sydney. The owners are super friendly and give you good tips about where to go to book trips.

Disliked: No air con

68.6%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 100%
Location - 80% Cleanliness - 60% Value - 60%

Christian Haack

Alone

Backpacking / gap year

08 December 2014

Liked: Location

Disliked: Noise at night

80.0%
Atmosphere - 80% Staff - 100% Facilities - 60% Safety - 60%
Location - 100% Cleanliness - 60% Value - 100%

Customer review

With friends / other travellers

Beach / sunbathing
Sightseeing & culture
Sports, adventure or outdoor activities

18 July 2014 Customer would recommend this property

Liked: great location and big room

Disliked: some people were noisy

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

13 July 2014 Customer would recommend this property

Liked: Lockers, friendly stuff, breakfast

Disliked: Customer left no negative feedback.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 80%

Customer review

With my spouse / partner

Backpacking / gap year
City break
Sightseeing & culture

13 July 2014 Customer would recommend this property

Liked: Possibly one of the best hostels in Sydney, maybe even Oz. We've stayed in Sydney three times and this was by far our favourite hostel. The rooms are big and have lots of light, and a locker is provided for everyone (bring a lock) so your stuff doesn't have to stay on the floor. Breakfast is excellent, lots of variety not just the usual cornflakes. Wifi is really good too, is always fast. Overall the place is very cleans and homely and impecably decorated.

Disliked: The kitchen is a bit small for the amount of people and it is abit of a walk to the CBD, but its right next to the train station if you feel lazy.

62.9%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 80%
Location - 60% Cleanliness - 20% Value - 60%

Customer review

Alone

Backpacking / gap year
City break

13 July 2014

Liked: nothing

Disliked: Didn't like this hostel. (1) wifi didn't work at all; (2) bathrooms were filthy - black mould and cockroaches and tiny; (3) beds creaked so much you woke up the entire dorm every time you moved; (4) Saturday night was awful - full of drunk Englanders and because reception isn't 24/7, there was no one to shut them up

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Sightseeing & culture

10 July 2014 Customer would recommend this property

Liked: nice, amiable, and hospitable staff.

Disliked: limited bathrooms, but they are renovating now.

80.0%
Atmosphere - 80% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 60% Value - 60%

Customer review

Alone

Backpacking / gap year
Work / volunteering

25 June 2014 Customer would recommend this property

Liked: Location is excelent,1 minute walking distance from train and buses. The common areas are really good. Big kitchen

Disliked: Not enough toilets for everyone. Bathrooms are mixed. There are few power outlets in common areas. Wifi doesn't work sometimes, due to the quantity of people that's connected.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Backpacking / gap year

16 May 2014 Customer would recommend this property

Liked: The staff are friendly & helpful. The kitchens are clean and the rooms are clean with safe storage.

Disliked: Nothing

77.1%
Atmosphere - 80% Staff - 80% Facilities - 60% Safety - 100%
Location - 80% Cleanliness - 60% Value - 80%

Customer review

Alone

Backpacking / gap year
Sightseeing & culture

12 May 2014 Customer would recommend this property

Liked: It was a nice hostel, where people sat together to party, but it was kept quiet after 10pm every night so other people could sleep. Great breakfast and clean kitchen.

Disliked: bathrooms are not exactly closed, they are open to the community area. toilets could have been a bit cleaner. You get a 2 cups when checking in, if you loose one, its 5 dollars, that's just money making in my opinion. Why not provide them in the kitchen, like the plates and the bowls?

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Maria Amalia Berastegui

Alone

Visiting friends or family

06 May 2014 Maria Amalia would recommend this property

Liked: great atmosphere, staff were friendly, location

Disliked: the beds are really noisy

88.6%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

With my spouse / partner

Backpacking / gap year

03 May 2014 Customer would recommend this property

Liked: friendly staff free breakeast (cereals, toast, jam, honey, fruit)

Disliked: Customer left no negative feedback.

77.1%
Atmosphere - 80% Staff - 40% Facilities - 40% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

Backpacking / gap year

25 April 2014 Customer would recommend this property

Liked: A homely hostel centered around a fantastic sociable courtyard.

Disliked: Not enough bathrooms and the beds squeak so loudly at the smallest movement that it would actually wake up everyone in the dorm.

85.7%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 80%
Location - 80% Cleanliness - 100% Value - 80%

Customer review

Alone

Partying / nightlife
Sightseeing & culture
Work / volunteering

12 April 2014 Customer would recommend this property

Liked: fantastic garden and living area. everything was clean and tidy.

Disliked: the only little minus was, that our room had a window towards the living area so that it was impossible to get real fresh air into the room

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Ross Whale

With friends / other travellers

Backpacking / gap year
Beach / sunbathing

08 April 2014 Ross would recommend this property

Liked: Great hostel in a great location. Supermarket at the top of the road, train station 50 yards up the road as well. Good balance in the hostel of people going for a booze up but then if you do need sleep after a long flight then you can do that as well. If you are in Australia to actually see stuff then this hostel is ideal,much cleaner then others in the CBD. Met so many people staying at this hostel as well, very sociable! Totally recommend staying here if you're in Sydney.

Disliked: Npthing

85.7%
Atmosphere - 80% Staff - 60% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 80% Value - 100%

William McGrail

Alone

Backpacking / gap year

30 March 2014 William would recommend this property

Liked: good location, safe and secure, nice communal area.

Disliked: quite a lot of long stay people there makes it difficult to meet friends during the week

62.9%
Atmosphere - 40% Staff - 80% Facilities - 80% Safety - 100%
Location - 60% Cleanliness - 20% Value - 60%

Elisabeth Kirchhoff

Alone

Backpacking / gap year
Sightseeing & culture

11 February 2014

Liked: free wifi, nice breakfast

Disliked: reqlly dirty showers and toilets (were not cleaned once in the 4 days ive been there), afer 10pm only one shower for the whole hostel. in total too expensive for offered services

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

Backpacking / gap year

16 January 2014 Customer would recommend this property

Liked: Very friendly and welcoming. TV room is great. BBQ on Wednesdays is even better - by far the best free BBQ put on by a hostel. Bread rolls, steak, sausage, array of salads! Perfect! Breakfast is also good. The courtyard is maintained brilliantly and a great place to socialise. The staff are all fantastic! I've stayed at this hostel a couple of times and I loved it each time!

Disliked: Nothing!

77.1%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 60% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year
Beach / sunbathing
Shopping
Sightseeing & culture
Sports, adventure or outdoor activities
Work / volunteering

15 January 2014 Customer would recommend this property

Liked: I ended up staying for 3 months and I really liked the hostel. Good facilities, I loved the tv room and the courtyard. Made really good friends during my stay. Vicky at the reception was a sweetheart, as well as the night managers. Kings Cross isn't a safe area (during 3months there were 2 rapes, 1 murder, 1 shooting, right outside the hoste) but it's a perfect location for everything. Bars next door (the noise from streets is really loud during weekends), supermarket and cafés close by. Short walking distance to everywhere, and the train station right next to you.

Disliked: The rooms aren't really clean though: we had to hoover the room ourselves. Kitchen was filthy in the evenings because no one cleans after themselves. Owners were rude and usually made the long haulers not feel welcome. The hostel is full of rules and they're looking for excuses to fine you. And they just come to your room and throw away your things if you leave them on the floor. Oh and there were bedbugs in couple of rooms.


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