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Reviews of Backpackers HQ

Hostel | 172-174 Victoria St, Kings Cross, Sydney, Australia NSW 2011

85.7% Overall Rating

78 out of 80 customers would recommend this property

Recent review (08/04/2014)

Ross Whale thinks…

"Great hostel in a great location. Supermarket at the top of the road, train station 50 yards up the road as well. Good balance in the hostel of people going for a booze up but then if you do need…"

Read all Backpackers HQ reviews

Facilities

  • Credit cards accepted
  • Self-catering Facilities
  • No curfew
  • Free city tour
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Common area / room
  • Communal kitchen
  • Television room

What's Included

  • Luggage Room
  • Breakfast
  • Linen

Important Information

"All reservations between 25th December and 3th January will require a $300 deposit in addition to your 10% online booking deposit.
This will be taken directly from your nominated credit card on 1ST December 2013. Reservations may be cancelled or amended up to 30th November 2013 without charge (this excludes your 10% online deposit). Reservations cancelled or amended between 1st December 2013 and 7 days prior to your arrival date will incur a loss of $150 from your deposit. Any changes within 7 days of your arrival will incur a loss of 100% of your deposit. Please contact us directly for the full Terms & Conditions and Cancellation Policy.”

Group booking?

Group of 15 or more traveling to Sydney?

Contact us directly

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85.7%

Overall Rating

78 out of 80 HostelBookers customers said that they would recommend 'Backpackers HQ'

Atmosphere
84.0%
Location
88.8%
Facilities
83.2%
Cleanliness
82.4%
Staff
88.0%
Value
84.0%
Safety
89.6%
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85.7%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 80%
Location - 80% Cleanliness - 100% Value - 80%

Customer review

Alone

Partying / nightlife
Sightseeing & culture
Work / volunteering

12 April 2014 Customer would recommend this property

Liked: fantastic garden and living area. everything was clean and tidy.

Disliked: the only little minus was, that our room had a window towards the living area so that it was impossible to get real fresh air into the room

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Ross Whale

With friends / other travellers

Backpacking / gap year
Beach / sunbathing

08 April 2014 Ross would recommend this property

Liked: Great hostel in a great location. Supermarket at the top of the road, train station 50 yards up the road as well. Good balance in the hostel of people going for a booze up but then if you do need sleep after a long flight then you can do that as well. If you are in Australia to actually see stuff then this hostel is ideal,much cleaner then others in the CBD. Met so many people staying at this hostel as well, very sociable! Totally recommend staying here if you're in Sydney.

Disliked: Npthing

85.7%
Atmosphere - 80% Staff - 60% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 80% Value - 100%

William McGrail

Alone

Backpacking / gap year

30 March 2014 William would recommend this property

Liked: good location, safe and secure, nice communal area.

Disliked: quite a lot of long stay people there makes it difficult to meet friends during the week

62.9%
Atmosphere - 40% Staff - 80% Facilities - 80% Safety - 100%
Location - 60% Cleanliness - 20% Value - 60%

Elisabeth Kirchhoff

Alone

Backpacking / gap year
Sightseeing & culture

11 February 2014

Liked: free wifi, nice breakfast

Disliked: reqlly dirty showers and toilets (were not cleaned once in the 4 days ive been there), afer 10pm only one shower for the whole hostel. in total too expensive for offered services

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

Alone

Backpacking / gap year

16 January 2014 Customer would recommend this property

Liked: Very friendly and welcoming. TV room is great. BBQ on Wednesdays is even better - by far the best free BBQ put on by a hostel. Bread rolls, steak, sausage, array of salads! Perfect! Breakfast is also good. The courtyard is maintained brilliantly and a great place to socialise. The staff are all fantastic! I've stayed at this hostel a couple of times and I loved it each time!

Disliked: Nothing!

77.1%
Atmosphere - 80% Staff - 60% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 60% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year
Beach / sunbathing
Shopping
Sightseeing & culture
Sports, adventure or outdoor activities
Work / volunteering

15 January 2014 Customer would recommend this property

Liked: I ended up staying for 3 months and I really liked the hostel. Good facilities, I loved the tv room and the courtyard. Made really good friends during my stay. Vicky at the reception was a sweetheart, as well as the night managers. Kings Cross isn't a safe area (during 3months there were 2 rapes, 1 murder, 1 shooting, right outside the hoste) but it's a perfect location for everything. Bars next door (the noise from streets is really loud during weekends), supermarket and cafés close by. Short walking distance to everywhere, and the train station right next to you.

Disliked: The rooms aren't really clean though: we had to hoover the room ourselves. Kitchen was filthy in the evenings because no one cleans after themselves. Owners were rude and usually made the long haulers not feel welcome. The hostel is full of rules and they're looking for excuses to fine you. And they just come to your room and throw away your things if you leave them on the floor. Oh and there were bedbugs in couple of rooms.

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 80%

Customer review

Alone

Backpacking / gap year

10 January 2014 Customer would recommend this property

Liked: This hotel is very safe and secure. The management staff organise everything very well. Everyone is behaved. People are not allowed to sit or talk in the common area from 10pm-7am which ensures everyone has a good sleep. It's very clean and occasional free BBQ is very good. The environment is excellent. The yard is like a garden which allows backpackers exchange experience and laugh.

Disliked: Customer left no negative feedback.

65.7%
Atmosphere - 60% Staff - 100% Facilities - 40% Safety - 80%
Location - 80% Cleanliness - 40% Value - 60%

Customer review

Alone

Work / volunteering

05 December 2013 Customer would recommend this property

Liked: It was close to the main city / night life.

Disliked: The room was dark and smelly and the mattress was uncomfortable and very old.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With my spouse / partner

Backpacking / gap year

18 November 2013 Customer would recommend this property

Liked: Loved the whole atmosphere and the people there. Very friendly, comfy beds, great common room and breakfast. Very safe. One of the best so far!

Disliked: /

97.1%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 100% Value - 100%

Customer review

Alone

Sightseeing & culture

13 September 2013 Customer would recommend this property

Liked: Cleanliness and the kind of guests

Disliked: May be the beds sound when you move despite they are comfortable

85.7%
Atmosphere - 80% Staff - 80% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 60%

VERDA FAZLIC

With my spouse / partner

Backpacking / gap year
Sightseeing & culture

25 July 2013 VERDA would recommend this property

Liked: The hostel was clean, the staff were helpful as far as booking transport to the airport, and showing us around. The breakfast is decent, the kitchen is pretty ok as well. The TV room is a great hangout place, you can meet a lot of people.

Disliked: Many people live there long term, so they don't much like cleaning up their stuff in the dorm roos. It gets very messy and i kept tripping over other people's stuff. Also, the older gentleman, that i presume was some kind of manager, was quite rue to us on the first day of our arrival. He was upset that we were using the laundry before designated time, but we were told by another staff member that we could. Thw WiFi is horrible, dont bother using before midnight, and sometimes at all!

94.3%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Parijat Parimal

Alone

Backpacking / gap year
Partying / nightlife
Romantic getaway
Sightseeing & culture
Visiting friends or family
Work / volunteering

24 July 2013 Parijat would recommend this property

Liked: Friendly staff and services are well managed. Place can be made more clean.

Disliked: Its bit noisy during night.

97.1%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Paul Dury

With my spouse / partner

Backpacking / gap year
Beach / sunbathing

21 July 2013 Paul would recommend this property

Liked: Next to train station, big kitchen and nice seating. Great base for Sydney. Staff were very friendly. Close to supermarket and bars.

Disliked: A few live ins which destroyed a traveller atmosphere.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Nick Gray

Alone

Sports, adventure or outdoor activities
Visiting friends or family

19 July 2013 Nick would recommend this property

Liked: Everything I needed for my stay in Sydney.

Disliked: Late night kitchen had a broken fridge, should have been repaired or replaced !

77.1%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 80%
Location - 80% Cleanliness - 100% Value - 60%

Niall Scully

With my spouse / partner

Backpacking / gap year
Sightseeing & culture
Sports, adventure or outdoor activities

05 June 2013 Niall would recommend this property

Liked: Extremely clean. The double room we were in was huge and comfy. Great location- walking distance to everything downtown. TV room is really nice. Staff were very friendly, helpful and knowledgable.

Disliked: Not much atmosphere in the place though it was pretty full. Wifi is not great (though it is free) and no computers for people to use. It's very rule-sy, for example only allowed drink alcohol in one 10 sq metre area and having to keep a specific cup and mug or use lose $10 of your deposit. Could do with more than one sink in main kitchen.

88.6%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 80% Value - 80%

Emma Shepherd

Alone

Backpacking / gap year
Visiting friends or family
Work / volunteering

10 April 2013 Emma would recommend this property

Liked: Nice, clean hostel located in the heart of Kings Cross. Positioned very close to the train station, and central Sydney is just a short walk away - or even shorter train journey! The WIFI worked well, the staff were really helpful and the hostel had a great atmosphere.

Disliked: A bigger kitchen would be nice!

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

adam stirling

With friends / other travellers

Backpacking / gap year

09 April 2013 adam would recommend this property

Liked: The location, everything is clean and in very good working condition , very helpful and friendly staff, great atmosphere, number 1 hostel

Disliked: I found no dislikes with backpackers hq

74.3%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 80%
Location - 60% Cleanliness - 100% Value - 80%

Customer review

With friends / other travellers

Backpacking / gap year

05 April 2013 Customer would recommend this property

Liked: Clean kitchen.

Disliked: That we had booked a mix dorm and got put in a female only..

97.1%
Atmosphere - 100% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

Alone

Work / volunteering

30 March 2013 Customer would recommend this property

Liked: Very clean and well maintained hostel. located in a nice street right next to kings cross a coles supermarket and a subway station. good facilities and nice and helpful staff.

Disliked: the only thing i would add is an additional sink in the kitchen :-)

88.6%
Atmosphere - 60% Staff - 100% Facilities - 80% Safety - 80%
Location - 100% Cleanliness - 100% Value - 100%

Jacob Metcalfe

Alone

City break
Sightseeing & culture

27 March 2013 Jacob would recommend this property

Liked: Fantastic location, awesome staff and very reasonable price. Well maintained building, good TV room and a nice eating area.

Disliked: Only the most basic breakfast, bedding, facilities provided - not enough toilets showers etc.

88.6%
Atmosphere - 80% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 80% Value - 60%

Stevin Delao

Alone

Sightseeing & culture
Sports, adventure or outdoor activities

23 March 2013 Stevin would recommend this property

Liked: Great location to the train..only 100m

Disliked: none

68.6%
Atmosphere - 40% Staff - 60% Facilities - 80% Safety - 100%
Location - 60% Cleanliness - 60% Value - 80%

Customer review

Alone

Backpacking / gap year
Beach / sunbathing
Work / volunteering

20 March 2013 Customer would recommend this property

Liked: The Hostel itself is quite nice, free wifi, free breakfast

Disliked: Most disgusting roommates ever, longstays from UK, very noisy every night, absolutley disrespectful people

68.6%
Atmosphere - 60% Staff - 60% Facilities - 80% Safety - 20%
Location - 100% Cleanliness - 100% Value - 60%

Customer review

Alone

Sightseeing & culture

18 March 2013 Customer would recommend this property

Liked: seemed redone, beds where newish.

Disliked: The lockers didnt have locks and they failed to mention that before I got to the room with all my stuff and i think the lockers were pretty small considering the other hostels i have stayed at. The breakfast was just a little bit of fruit (not enough for the whole hostel)and some cereal, nothing hot.

94.3%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 80% Cleanliness - 80% Value - 100%

Customer review

Alone

Work / volunteering

13 February 2013 Customer would recommend this property

Liked: I liked the staff, they really went out of their way to accommodate people. The place is practically a long-term stay for people on a gap-year, some of them have been camping at the hostel for months. Felt like one big happy family.

Disliked: The hostel is one street away from the red light district and people in the street were partying until the wee hours. I stayed in the 8-female room and half of the girls were coming back from parties between 3-5am every night. The place is practically a long-term stay for people on a gap-year, some of them have been camping at the hostel for months.

91.4%
Atmosphere - 100% Staff - 80% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Kim Bingham

Alone

City break
Sightseeing & culture

12 February 2013 Kim would recommend this property

Liked: Great modern hostel with shower/toilet/sink in room.

Disliked: Hot on warm nights. No luggage storage was available which was problematic for me as I wasn't leaving Syd until lately that night and had to check out that morning.


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