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Reviews of Chill Backpackers Brisbane Hostel

328 Upper Roma Street, Brisbane, 4000, Brisbane, Australia

Atmosphere 71%

Cleanliness 70%

Facilities 66%

Location 83%

Safety 68%

Staff 77%

Value 75%

Facilities

  • Air conditioning
  • Lockers
  • Self-Catering Facilities
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Bicycle Parking
  • Board Games
  • Book Exchange
  • Breakfast Not Included
  • Children's Play Area"
  • Common Room
  • DVDs
  • Dryer
  • Elevator
  • Express check-in / out
  • Free City Maps
  • Free Parking
  • Games Room
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Internet Access
  • Internet café
  • Iron / Ironing Board"
  • Jobs Board
  • Key Card Access
  • Laundry Facilities
  • Linen Included
  • Luggage Storage
  • Microwave
  • Outdoor Terrace
  • Parking
  • PlayStation
  • Pool Table
  • Postal Service
  • Reception (limited hours)
  • Safe Deposit Box
  • Steam room
  • Tea/Coffee Making Facilities
  • Tours/Travel Desk
  • Utensils
  • Vending Machines
  • Washing machine
  • Wheelchair Friendly
  • WiFi

Important Information

Check-in policy:
In the interests of security, all guests are required to produce government photo ID on check-in.
Persons wishing to stay in our backpacking dormitory accommodation are required to have with them, a full sized traveller’s backpack. A backpack is not required to stay in a single, twin or double room.

Payment:
Every transaction made using eftpos of credit card will incur a $1 surcharge

Chill Backpackers reserves the right to pre authorise credit cards prior to arrival.

Bookings are only guaranteed with a credit card which is valid and has sufficient amount equal to the full amount of the booking.

Cancellation policy:
Please be aware there is a 48 hour cancellation period with Chill Backpackers. Once inside this period, full payment will be taken of the provided credit card. A cancellation number needs to be obtained when cancelling a booking.

Check-in / Check-out

Earliest check-in: 00:00

Policies

  • Credit Cards Accepted
  • No Curfew

Group booking?

Group of 15 or more traveling to Brisbane?

Contact us directly

Atmosphere 71%

Cleanliness 70%

Facilities 66%

Location 83%

Safety 68%

Staff 77%

Value 75%

Showing 11-20 of 92 reviews

63% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 60%
  • Facilities - 60%
  • Location - 100%
  • Safety - 60%
  • Staff - 20%
  • Value - 80%
63% Overall Rating

Anonymous
29 Apr 2015

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year

Liked: Great location near to transit centre. Pretty clean overall.

Disliked: Most of the Reception staff are incompetent, rude and unhelpful (not all). A few of the gas cooker Hobbs are not working and one of the cleaners stole a hat from my double room.

Customer would recommend this property

54% Overall Rating
  • Atmosphere - 40%
  • Cleanliness - 80%
  • Facilities - 80%
  • Location - 80%
  • Safety - 40%
  • Staff - 20%
  • Value - 40%
54% Overall Rating

Anonymous
11 Apr 2015

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year

Liked: The location is purely one of the reasons we booked a couple more nights on, as the transit centre was a 5 minute walk away.

Disliked: The staff were incredibly rude and unhelpful. After they made an error with my booking, they suggested that it was my fault. There was clearly no communication between staff members as I had a note left on my door to come to reception, to find out it was yet another mistake. They also told me different fees for leaving luggage in the storage room. The night manager especially, Sam, I think his name was, was rude, unhelpful and should not be working as a night manager when he lacked social skills!!

Customer would recommend this property

89% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 80%
  • Facilities - 100%
  • Location - 80%
  • Safety - 100%
  • Staff - 100%
  • Value - 80%
89% Overall Rating

Anonymous
03 Feb 2015

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year

Liked: Good location.Things going on at the hostel is quiz night/movie night

Disliked: Room was very small and was an upgrade...no lockers either

Customer would recommend this property

97% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 100%
  • Facilities - 80%
  • Location - 100%
  • Safety - 100%
  • Staff - 100%
  • Value - 100%
97% Overall Rating

Anonymous
21 Jan 2015

Travel Type:
Alone

Trip Type:
Backpacking / gap year

Liked: the receptionist david was very welcoming, he gave me a free upgrade and showed me on the map pretty much all the important things to do and see. the two outside terraces are amazing, cleanest hostel ever, when i checked out the receptionist Girl made a coffee for me, all the staff was very nice

Disliked: aircon was a lil too cold and you can't turn it lower or higher

Customer would recommend this property

83% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 60%
  • Facilities - 60%
  • Location - 80%
  • Safety - 80%
  • Staff - 100%
  • Value - 100%
83% Overall Rating

Anonymous
11 Jan 2015

Travel Type:
Alone

Trip Type:
Backpacking / gap year, Visiting friends or family

Liked: Breakfest

Disliked: Shower

Customer would recommend this property

86% Overall Rating
  • Atmosphere - 100%
  • Cleanliness - 80%
  • Facilities - 60%
  • Location - 100%
  • Safety - 80%
  • Staff - 80%
  • Value - 100%
86% Overall Rating

Anonymous
10 Jan 2015

Travel Type:
With my spouse / partner

Trip Type:
Backpacking / gap year, City break, Partying / nightlife, Sightseeing & culture, Visiting friends or family

Liked: Its really central and only a few walking minutes from the cbd. You can bring your own alcohol.

Disliked: /

Customer would recommend this property

80% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 100%
  • Facilities - 80%
  • Location - 80%
  • Safety - 80%
  • Staff - 80%
  • Value - 80%
80% Overall Rating

Anonymous
07 Sep 2014

Travel Type:
Alone

Trip Type:
Backpacking / gap year, Beach / sunbathing, Business / conference, City break, Events / festivals, Family Holiday, Romantic getaway, Sightseeing & culture, Sports, adventure or outdoor activities

Liked: friendly staff, clear room, good location

Disliked: bathroom's water is unstable

Customer would recommend this property

57% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 60%
  • Facilities - 40%
  • Location - 100%
  • Safety - 40%
  • Staff - 60%
  • Value - 40%
57% Overall Rating

Anonymous
07 Jul 2014

Travel Type:
Alone

Trip Type:
Backpacking / gap year

Liked: Rooftop views of city

Disliked: One girl in reception was very rude she completely ignored me when I asked for a blanket as it was soo cold at night. She was generally unhelpful can't believe she has a receptionist job. The manager and other staff were very nice though.

Customer would recommend this property

63% Overall Rating
  • Atmosphere - 60%
  • Cleanliness - 60%
  • Facilities - 60%
  • Location - 60%
  • Safety - 60%
  • Staff - 80%
  • Value - 60%
63% Overall Rating

Anonymous
16 May 2014

Travel Type:
Alone

Trip Type:
Visiting friends or family

Liked: Roof

Disliked: Couldn't invite visitors/friends to the roof top

89% Overall Rating
  • Atmosphere - 80%
  • Cleanliness - 100%
  • Facilities - 100%
  • Location - 100%
  • Safety - 40%
  • Staff - 100%
  • Value - 100%
89% Overall Rating

Anonymous
12 Feb 2014

Travel Type:
With friends / other travellers

Trip Type:
Backpacking / gap year, Romantic getaway

Liked: Rooftop terrace had good views of Brisbane, free sausage sizzler on Fridays. Staff were friendly

Disliked: no lockers in bedrooms, we were in a 5 bed dorm and the room felt very small and crowded

Customer would recommend this property

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