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Reviews of Cloud9 Backpackers

Hostel | 350 Upper Roma St, Brisbane, Australia 4000

55.0% Overall Rating

46 out of 104 customers would recommend this property

Recent review (23/11/2012)

Yury Cheung thinks…

"24 hour reception and friendly staff. Quite flexible to access the hostel without entering security code at night."

Read all Cloud9 Backpackers reviews

Facilities

  • Air Conditioning
  • Bar
  • Credit cards accepted
  • Self-catering Facilities
  • No curfew
  • Secure lockers
  • Lounge area
  • Internet / Wi-Fi
  • 24 hour reception
  • Safety deposit
  • 24 hour hot showers
  • Tours/Travel Desk
  • Washing machines
  • Wheelchair accessible
  • Common area / room

What's Included

  • Linen

Group booking?

Group of 15 or more traveling to Brisbane?

Contact us directly

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55.0%

Overall Rating

46 out of 104 HostelBookers customers said that they would recommend 'Cloud9 Backpackers'

Atmosphere
47.2%
Location
80.8%
Facilities
44.0%
Cleanliness
47.2%
Staff
59.2%
Value
52.8%
Safety
53.6%
Refine your results Showing 62 of 65 reviews 1 | 2 | 3   Next
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40.0%
Atmosphere - 20% Staff - 60% Facilities - 20% Safety - 60%
Location - 80% Cleanliness - 20% Value - 20%

Customer review

Alone

City break

10 March 2014

Liked: NA

Disliked: I checked in and left the premises after I had a look at the room. So small and it smelled, it was dirty everywhere in the premises. I couldn't figure out how to make the air conditioning work. There was no window in the room that was so small. I was suffocating and felt so uncomfortable there. I left. No refund asked.

100.0%
Atmosphere - 100% Staff - 100% Facilities - 100% Safety - 100%
Location - 100% Cleanliness - 100% Value - 100%

Christopher Clay

With friends / other travellers

Backpacking / gap year

06 March 2014 Christopher would recommend this property

Liked: Really friendly staff and clean rooms. Very good value for money!

Disliked: Kitchen was clean, but the majority of the hobs don't work, which makes cooking hard when other people are in the kitchen. Finding space for food in the fridge was also quite difficult.

25.7%
Atmosphere - 20% Staff - 40% Facilities - 20% Safety - 20%
Location - 40% Cleanliness - 20% Value - 20%

Customer review

Alone

Work / volunteering

26 February 2014

Liked: Cannot think of anything positive to say about the place.

Disliked: Dirty rooms, full of unwashed, sweaty, alcoholic backpackers asleep all day. aircon and fans that have not worked since the 1970's.

51.4%
Atmosphere - 60% Staff - 60% Facilities - 20% Safety - 20%
Location - 100% Cleanliness - 20% Value - 80%

Customer review

Alone

Backpacking / gap year

26 February 2014

Liked: Decent value for money. Good location.

Disliked: No Air condition in rooms! Awful in the summer. Really dirty. Staff very unhelpful. Lack of security. Basically a dump. There are better hostels in the area for the same price.

45.7%
Atmosphere - 40% Staff - 60% Facilities - 20% Safety - 80%
Location - 60% Cleanliness - 40% Value - 20%

Customer review

With friends / other travellers

Backpacking / gap year
Beach / sunbathing
Events / festivals

23 February 2014

Liked: cheap

Disliked: 6 bed dorms without windows and aircon so the air was very bad, it stinks in the rooms. No windows in the kitchen.

48.6%
Atmosphere - 20% Staff - 40% Facilities - 40% Safety - 40%
Location - 100% Cleanliness - 40% Value - 60%

Customer review

Alone

Backpacking / gap year
Work / volunteering

19 November 2013

Liked: it is cheaper than most

Disliked: they couldn't find my booking. The guys at front desk were unprofessional. Drig deals taking place in the dorm room. And there was a bad ador throughout the hostel.

37.1%
Atmosphere - 20% Staff - 20% Facilities - 40% Safety - 40%
Location - 60% Cleanliness - 40% Value - 40%

arianne leach

With friends / other travellers

Backpacking / gap year

29 September 2013

Liked: Nothing.

Disliked: Everything

54.3%
Atmosphere - 60% Staff - 20% Facilities - 20% Safety - 20%
Location - 100% Cleanliness - 80% Value - 80%

Customer review

Alone

Backpacking / gap year

30 May 2013

Liked: Cheap, good location and yeah that's about it.

Disliked: NO kitchen utensils You have to pay a bond for everything so be prepared to hand in $30 for blankets, cutlery, pans, pots etc. Staff turns very unfriendly and uninterested as soon as you've paid them the money One bathroom for the entire hostel Not enough space in dorms

80.0%
Atmosphere - 60% Staff - 80% Facilities - 60% Safety - 80%
Location - 100% Cleanliness - 80% Value - 100%

shinichiro kawamata

Alone

Sightseeing & culture

21 March 2013 shinichiro would recommend this property

Liked: price.

Disliked: kichen facilitiy is poor.

88.6%
Atmosphere - 100% Staff - 80% Facilities - 80% Safety - 60%
Location - 100% Cleanliness - 100% Value - 100%

Customer review

With friends / other travellers

City break

09 March 2013 Customer would recommend this property

Liked: Room, the bed is comfortable and good space.

Disliked: To have only 1 bathroom to share with 2 floors

60.0%
Atmosphere - 60% Staff - 60% Facilities - 60% Safety - 60%
Location - 60% Cleanliness - 60% Value - 60%

Tom Kirk

With friends / other travellers

Backpacking / gap year

04 March 2013

Liked: Not alot

Disliked: Alot

40.0%
Atmosphere - 20% Staff - 40% Facilities - 40% Safety - 60%
Location - 60% Cleanliness - 40% Value - 20%

Customer review

Alone

City break
Work / volunteering

27 January 2013

Liked: Nothing, except the location was not too bad.

Disliked: The atmosphere was not friendly, the fridges in the kitchen were shocking with shelves missing so that peoples bags of food were stacked on top of each other & the firdge was working extra had so water was dripping from the top of the fridge into peoples food. The kitchen floor was lethally slippery with suds coming up the drain to a smooth sloping tile floor making it treachorous - you could slip & crack your head. The rooms were not too bad. The place just needs an overhaul to make it safe & funcional.

45.7%
Atmosphere - 40% Staff - 60% Facilities - 40% Safety - 40%
Location - 80% Cleanliness - 20% Value - 40%

Tiia Puisto

With friends / other travellers

Backpacking / gap year
Beach / sunbathing
Partying / nightlife
Shopping
Sightseeing & culture
Sports, adventure or outdoor activities
Visiting friends or family

02 January 2013

Liked: It was close to the central.

Disliked: The kitchen was really dirty and the fridge doors didnt work properly and it seemed that there was some kind of water damage in the kitchen. A/C didn't work in our room. The rooftop wasn't anything like we excpected. It was in horrible condition, the floor was dirty and the floor carpet wasn't properly installed.

40.0%
Atmosphere - 40% Staff - 40% Facilities - 40% Safety - 40%
Location - 40% Cleanliness - 40% Value - 40%

Adam Price

With my spouse / partner

Backpacking / gap year

14 December 2012

Liked: Cheap

Disliked: Kitchen Bedbugs in our room, and several others Rooftop is a bit rough not the place to spend time other than the view Weird smells everywhere Poor kitchen facilities Small room

71.4%
Atmosphere - 100% Staff - 100% Facilities - 40% Safety - 80%
Location - 100% Cleanliness - 20% Value - 60%

Customer review

Alone

Backpacking / gap year

02 December 2012

Liked: Friendly guys work in reception

Disliked: Bloody bad bugs bitten me everywhere

37.1%
Atmosphere - 20% Staff - 40% Facilities - 20% Safety - 60%
Location - 80% Cleanliness - 20% Value - 20%

Antje Kosterka

With my spouse / partner

Backpacking / gap year

26 November 2012

Liked: close to the train station and the city

Disliked: very dirty, staff mostly unfriendly

37.1%
Atmosphere - 20% Staff - 40% Facilities - 20% Safety - 20%
Location - 100% Cleanliness - 20% Value - 40%

Customer review

With my spouse / partner

Backpacking / gap year
Sightseeing & culture

25 November 2012

Liked: It had a roof and a mattress

Disliked: Jumping insects in shower Pillow looked like it had been ravaged by a dog Mattresses badly stained Unable to open windows for fresh air No secure storage Had to pay a deposit for two key cards even though only needed one

68.6%
Atmosphere - 60% Staff - 80% Facilities - 40% Safety - 60%
Location - 100% Cleanliness - 60% Value - 80%

Yury Cheung

Alone

Backpacking / gap year
Relaxation/spa
Sightseeing & culture
Work / volunteering

23 November 2012 Yury would recommend this property

Liked: 24 hour reception and friendly staff. Quite flexible to access the hostel without entering security code at night.

Disliked: Almost every stuff in the kitchen must borrow from the counter. Bathroom don't have any shelf to place your things.

71.4%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 60%
Location - 100% Cleanliness - 60% Value - 60%

JOAN BATTEN

Alone

Sightseeing & culture

09 November 2012 JOAN would recommend this property

Liked: Location, near to Brisbane transit.

Disliked: The kitchen is chaotic having to rent dishes etc. and gets very crowded. Not a lot of space to sit and eat food. Fridges very full. Dorm was ok esp. female dorm with ensuite bathroom.

57.1%
Atmosphere - 40% Staff - 60% Facilities - 60% Safety - 60%
Location - 80% Cleanliness - 60% Value - 40%

Alisdair Grahame

With friends / other travellers

Backpacking / gap year

17 October 2012 Alisdair would recommend this property

Liked: Good location, staff and guests were friendly and approachable.

Disliked: Very small kitchen, 'en suite' bathrooms are shared by multiple rooms. Rooms wern't very clean.

54.3%
Atmosphere - 40% Staff - 80% Facilities - 40% Safety - 60%
Location - 60% Cleanliness - 40% Value - 60%

Customer review

With friends / other travellers

Backpacking / gap year

06 October 2012

Liked: Location close to the transit station, friendly staff

Disliked: Rooms are way too cramped, more so than any other hostel I've stayed in, the air conditioning wasn't working whilst I stayed there so getting to sleep was a bitch

71.4%
Atmosphere - 40% Staff - 80% Facilities - 40% Safety - 100%
Location - 80% Cleanliness - 100% Value - 60%

Reece Gledhill

Alone

Backpacking / gap year
Work / volunteering

14 September 2012 Reece would recommend this property

Liked: It is a budget hostel aas it is a good $6 cheaper than most other hostels in the area and as a result you get what you pay for. There is everything you need.

Disliked: Although I suspect this once was a very good hostel it is extremely run down, a bit dingy and quite boring. Also the amnount of warning notices and the high deposits for every single thing on offer doesnt exactly instil confidence. I would recommend spending sa ding a few books extra and going to one of the far better hostels on the same road

25.7%
Atmosphere - 20% Staff - 20% Facilities - 20% Safety - 20%
Location - 60% Cleanliness - 20% Value - 20%

Malachy McGorrian

With my spouse / partner

Backpacking / gap year

21 August 2012

Liked: Nothing!

Disliked: DO NOT STAY HERE!! 22 dollars a night for a room that looked like it hadnt been cleaned in years. when we arrived in our room, there was a horribly weird gunk like substance in the shower, that remained there for the two days we were there. There was mould on the walls, the room was tiny, there was no carpet, tiles or wooden floor on the ground .the room was really dusty you could not walk around in bare feet. The whole hostel smelt of rubbish and damp, it was disgusting!

71.4%
Atmosphere - 60% Staff - 100% Facilities - 60% Safety - 60%
Location - 100% Cleanliness - 60% Value - 60%

Customer review

Alone

Backpacking / gap year

31 July 2012 Customer would recommend this property

Liked: close to the cbd

Disliked: Customer left no negative feedback.

91.4%
Atmosphere - 80% Staff - 100% Facilities - 80% Safety - 100%
Location - 100% Cleanliness - 80% Value - 100%

Customer review

With my spouse / partner

Backpacking / gap year
Work / volunteering

07 July 2012 Customer would recommend this property

Liked: it's cheaper and good location

Disliked: Customer left no negative feedback.