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HostelBookers refunds customers affected by flooding in Queensland


December and January have seen heavy rain and flooding across Queensland, Australia. Three-quarters of Queensland, an area almost the size of France and Germany combined, has been declared a disaster zone. Ipswich and Toowoomba have also experienced severe flash flooding and the riverside city of Brisbane is expected to remain flooded for several days.

Due to this natural disaster, HostelBookers, the budget accommodation specialist, has announced that a deposit refund will be honored for the thousands of customers who have booked accommodation through HostelBookers.com in the affected Queensland area. To learn more, customers can email the HostelBookers.com Customer Service Team directly at CustomerHelpDesk@hostelbookers.com and they will look at all queries on a case by case basis.


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HostelBookers is the only budget accommodation website in the travel industry that does not apply a service charge and is, on average, 8.7% cheaper than its nearest competitor. It features over 20,000 hostels and budget properties on its website in 3,500 destinations across the world