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About us

HostelBookers has operated as an online travel agency for 7 years and employs over 100 people. We aim to provide customers with unrivalled service quality and value for money, which is why more than five million travellers visit our site each year. Read more about our journey.

  • No service charges or booking fees

    If you make a booking with HostelBookers, you won’t pay us a booking fee or service charge. We believe in value for money, which is why we work closely with the properties listed on our site to ensure that we get the best deals for our customers.

  • Lowest price guarantee

    Thanks to the strong relationships developed with the properties listed on our site, we are also able to offer a lowest price guarantee – find a property listed on HostelBookers.com cheaper elsewhere on the internet (for the same travel dates and booking conditions) and we’ll refund double the difference.

  • Customer Service 365 days of the year

    Should you require any assistance with your booking our friendly, multi-lingual Customer Service team is available and happy to help 365 days a year.

  • Commitment to quality

    HostelBookers staff regularly monitor property availability, pricing and descriptions listed on HostelBookers.com. Any properties receiving consistently poor customer reviews are removed from our site, to ensure that a high quality standard is maintained.

  • Secure payment

    At HostelBookers, we take payment security very seriously. Sensitive information is encrypted and protected by a Comodo Extended Validation Certificate and identity assurance warranty.

Customer reviews

  • Susan Gorman

    16 Sep 2014

    Site works well, properties offered are well described, penty of information to avoid surprises.

  • charlie middleton

    16 Sep 2014

    very good except for the fact that at the time of booking there was no mention of a late check in fee of £5 per person or a bond of £30 per person

  • Laura Rupprecht

    16 Sep 2014

    Hostels in Oslo are expensive and this is one of the less pricey places to stay at. Still, you do not get much for your money. But the lounge/common room was very nice, good atmosphere, comparably cheap beer.

  • Amitangshu Sikdar

    16 Sep 2014

    Hostelbookers.com is a good and reliable site to book accommodation; and I have taken help from this site more than once in more countries than one - on which basis I would certainly recommend the site to others.

  • Rachel Hunter

    16 Sep 2014

    As expected for online booking site. Appreciate your accurate directions to help find the hostels

  • Divya Pathak

    16 Sep 2014

    Great, very easy to search for properties, book it and pay. Everything is very clear.

  • Christine Parker

    16 Sep 2014

    Easy to use, but we are confused and fairly disappointed that for some reason we get hit with 2 exchange rates on the deposit, which increases our costs. We booked in euros, which was converted to English pounds because I suppose that's where hostelbookers is based, then converted to our Canadian dollars by our credit card. Regarding the following question of recommending hostelbookers to others, the only proviso is that I would warn them about the exchange rate conundrum.

  • Jen Patterson

    16 Sep 2014

    Reliably good, great range and price, never had a problem with a Hostelbookers booking.

  • Serena Skinner

    16 Sep 2014

    It was an easy way to see the hostels available, where they were and for what price. I was pleased with the service.

  • Matthew Penn

    16 Sep 2014

    Meh, The website does what it says on the tin. It would be just as easy to do it through a competitor or priavtely.

  • suhee Lee

    16 Sep 2014

    through HostelBookers I can reserve good hostel (banana hostel) so I am glad to meet HostelBookers. whenever I have to take a trip and have to reserve hostel I would use HostelBookers THANK YOU !

  • Johannes Eppler

    16 Sep 2014

    easy to find best Prices, huge amount of offered Hostels, reliable Information about hostels

  • Genevieve Gilchrist

    16 Sep 2014

    I like using hostelbookers because I have more control on where I end up. I know I am getting the best deal and the best options.

  • shmul simchony

    16 Sep 2014

    The online part was ok. One problem: I booked the place an hour before I came and when I arrived, the receptionist said that that 'It's still not in the system' and that we need to wait. She said that 'it usually like this with hostelbookers'. We had to wait for 20 minutes in the lobby until they got the confirmation from you...

  • Grace Claridge

    16 Sep 2014

    loved when it came the arvo/night everyone was in good spirit on the rooftop playing drinking games and getting to know people. heard some great stories and learnt about other counties. everyone was so friendly and comfortable. the room was perfect for what we needed and the bathrooms were all that we needed as well. perfect location for the cross, a 5min walk up the road and we were at world bar, out of all the noise but close enough to the fun. enjoyed our stay

  • VIKTORIYA VIDEVA

    16 Sep 2014

    They motivate well their costumers to give feedback and that helps a lot to the future bookings!

  • Emmanuel Gantois Longa Filho

    16 Sep 2014

    This time, was bad. The hotel was well evaluated and it looked cheap. It was terrible.

  • Samuel Lambert-O'Sullivan

    15 Sep 2014

    excellent, easy to use, hassle free bookings, really great experience, very happy, 10/10

  • ryusuke asai

    15 Sep 2014

    Some maps were incorrect. Hostels locations were incorrect. Faster loading of pages than competitors.

  • Barbara Jedrzejczyk

    15 Sep 2014

    This is not the first time I've used the service and have always been very satisfied, never dissapointed.

  • Anna Rees

    15 Sep 2014

    Easy, efficient. Hard to calculate how much extra city tax will add to the price on arrival.

  • Grzegorz Godlewski

    15 Sep 2014

    Very nice usability. Clear descriptions and reviews in nice format. I would recommend that web site and I will use it in the future.

  • Elizabeth Gardner

    15 Sep 2014

    Everything was as expected. Would have liked to have been provided with the rates for city tax so this could be planned ahead.

  • Elizabeth Gardner

    15 Sep 2014

    Everything was as expected. Would have liked to have been provided with the rates for city tax so this could be planned ahead.

  • Danna Freedman-Shara

    15 Sep 2014

    Easy to use. Easy to compare different hostels. Love the discounted prices, and options.

  • Elizabeth Gardner

    15 Sep 2014

    No complaints - everything was as expected and clear. Could have made the rates for city tax available so this could be planend ahead.

  • Stephanie Tarrant

    15 Sep 2014

    I love using hostel bookers cause when I travel I almost only use hostels and I find hostel bookers cheaper than hostel world for the same properties.

  • chadanat panjatong

    15 Sep 2014

    We can buy USS, garden by the bay and other tickets here. We can ask good information to walk and see around at china town.

  • Daniel Jensen

    15 Sep 2014

    Easy to use website but have to be carful when making your final choice as you still don't know what kind of hotel you'll end up with.

  • Sheryl- lynne Jones

    15 Sep 2014

    The website is good, good feedback, just this time the Accommodation was overpriced for what you got. Usually they're very good!!


HostelBookers.com Limited
Registered office:
High Holborn House,
52-54 High Holborn,
London,
WC1V 6RL,
United Kingdom.

Registered in United Kingdom under
Company No: 02841908
VAT No: 836161531

Customer feedback

94% of 201,155 customers would recommend HostelBookers to a friend.