In a recent survey we were on average 7.9% cheaper than Hostelworld.*

Pay no booking fees

*A recent study showed we were on average 7.9% cheaper than Hostelworld across 705 hostels in September 2012. Survey by Reed Business Insight. Click for more info.

About us

HostelBookers has operated as an online travel agency for 7 years and employs over 100 people. We aim to provide customers with unrivalled service quality and value for money, which is why more than five million travellers visit our site each year. Read more about our journey.

  • No service charges or booking fees

    If you make a booking with HostelBookers, you won’t pay us a booking fee or service charge. We believe in value for money, which is why we work closely with the properties listed on our site to ensure that we get the best deals for our customers.

  • Lowest price guarantee

    Thanks to the strong relationships developed with the properties listed on our site, we are also able to offer a lowest price guarantee – find a property listed on HostelBookers.com cheaper elsewhere on the internet (for the same travel dates and booking conditions) and we’ll refund double the difference.

  • Customer Service 365 days of the year

    Should you require any assistance with your booking our friendly, multi-lingual Customer Service team is available and happy to help 365 days a year.

  • Commitment to quality

    HostelBookers staff regularly monitor property availability, pricing and descriptions listed on HostelBookers.com. Any properties receiving consistently poor customer reviews are removed from our site, to ensure that a high quality standard is maintained.

  • Secure payment

    At HostelBookers, we take payment security very seriously. Sensitive information is encrypted and protected by a Comodo Extended Validation Certificate and identity assurance warranty.

Customer reviews

  • Matej Michlik

    24 May 2013

    Everything ok, just a small problem with invoicing AT THE HOSTEL - I did get just a small paper with price that was only 90% of the total price (10% was paid in advance).

  • Michelle Sum

    24 May 2013

    Same great efficiency/ usage. Would be nice to be able to pay in full for booking however.

  • Deanna Cote

    24 May 2013

    I like the website. I wish it offered the option to sort by distance away though. This is an important part of choosing a hostel for me.

  • Marco Fernandes

    24 May 2013

    The hostel have a good conection to public transports (is located inside a bus station). 15 min walk to the main centre. The buffet breakfast was really good. The lounge room is well equiped with pc's, tv and there is avaliable internet.

  • Aleksandra Tkacz

    24 May 2013

    Somehow my stay at one of 3 hostels that I booked turned out to be cancelled, which I am sure I didn't do. Fortunately owner still had vacancy left (as we called her when we came).

  • Sarah Cotnam

    24 May 2013

    It was okay. I ended up sharing a room with 2 guys - which was fine just using the room to sleep.

  • Warren Wood

    24 May 2013

    Work on a mobile site. Hostelworld have one and it's not that good so there's your opportunity!

  • Vasco Granhao

    24 May 2013

    It provides the customer with exceptional variety and great prices. However I feel the website presentation could be more intuitive and pleasant to look at.

  • Maria Hart

    24 May 2013

    Overall good, but at one hostel I was recently at, the hostelbookers site said there was space, but when I spoke to reception at the hostel it was completely full. They said this had happened before also. Makes me a little nervous about booking through the site now sometimes.

  • Brittany Herring

    24 May 2013

    Hostel bookers is a great website to search surrounding hostels and offers a competitive price.

  • jonathan moore

    24 May 2013

    Wonderfully easy means of planning and organising oneself, it has been the bedrock of my trip so far

  • Daniele De Leo

    23 May 2013

    I always book with you, I like you guys and I'm almost always satisfied. I just wish there was some way to cancel a booking, for example in the 30minutes just after having done it, because I have mistaken the dates and I have lost my 10% money and had to cancel with the hostel. Thank you.

  • Juliane Christen

    23 May 2013

    Always really nice : the descriptions of hostels are good, and it's easy and safe to book through this website

  • denis o sullivan

    23 May 2013

    I value the service provided and it is my first port of call when i look for a hostel and i am very happy with the service provided, geat site

  • Dariel Castan

    23 May 2013

    Excellent staff. They gave us a map whit all the city sights and they where very helpfull. Security was excellent.

  • Anna Looi

    23 May 2013

    Easy to understand by following all the steps :) Just that I couldn't find MYR currency in the website.

  • Michael Haxby

    23 May 2013

    As they didnt have any record of my reservation and it was a weekend everything was full! had to sleep in a corner and full with 20 school kids

  • Carrie Ellis

    23 May 2013

    Good, just confusing at times because other websites offered different rooms so it was hard to know what the hostel had to offer as far as rooms.

  • Camilla Scott

    23 May 2013

    HostelBookers takes the hassle from finding the perfect accommodation for your journey.The filter options helps you to find the ideal accommodation suitable for your needs.

  • Taylor Johnson

    23 May 2013

    Easy, good to use...I like the reviews as they can give the true picture of the hostel

  • Hannah Schwarz

    23 May 2013

    Sometimes directions to hostel are not the best a link to google maps would be fantastic

  • Jen Patterson

    23 May 2013

    As usual, Hostelbookers was great, there were no problems with the booking system. It's a shame to have to contact both Hostelbookers and the property directly if something changes though.

  • Edward Moseley

    23 May 2013

    Great service so far from Hostelbookers, it's just one of the hostels advertised (A&O Vienna) that lets it down somewhat.

  • Ricca Felixson

    23 May 2013

    Not much to comment on - it does what it says and offers competitive prices on accomodation!

  • NOOR KARTIKA SARI

    23 May 2013

    the facility just like what it was written in the promotion, reallr helpfull and friendly staff... and perfect location!! recommended!!

  • Peter Rogerson

    23 May 2013

    Ok, though as we booked this last minute, the reservation had not gone through to the accommodation when we arrived,

  • Javier Marquez

    23 May 2013

    I didn't like the fact that I booked everything in €, but then they charge me the 10% of the stay in GBP (£). Besides that, everything else was good.

  • Saphra Ross

    23 May 2013

    The booking process was quick and easy and also cheaper than other sites because there is no booking fee. I always stick with hostelbookers because of this and that they are secure and professional.

  • Li Liu

    23 May 2013

    charge 10% beforehand, is not so flexible as other site, which makes change and cancel difficult.

  • Rebecca Nylén

    23 May 2013

    I was there with my best friend and we had a great stay. There were never really any problem at all. We could keep our money and passports safe in the depositbox, we had a reallynice breakfast everyday. The staff was there in the reception and always kind and helpful, even when you come in a bit drunk in the middle of the night. It was really close to one of the biggest subway lines and not even a minute walk to scare coeur. We had awful weather during our stay so that's why the rooms were very cold, but we got extra blankets. I think it would serve as a two-star hotel where you can use a kitchen.


Customer feedback

94% of 201,155 customers would recommend HostelBookers to a friend.