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About us

HostelBookers has operated as an online travel agency for 7 years and employs over 100 people. We aim to provide customers with unrivalled service quality and value for money, which is why more than five million travellers visit our site each year. Read more about our journey.

  • No service charges or booking fees

    If you make a booking with HostelBookers, you won’t pay us a booking fee or service charge. We believe in value for money, which is why we work closely with the properties listed on our site to ensure that we get the best deals for our customers.

  • Lowest price guarantee

    Thanks to the strong relationships developed with the properties listed on our site, we are also able to offer a lowest price guarantee – find a property listed on HostelBookers.com cheaper elsewhere on the internet (for the same travel dates and booking conditions) and we’ll refund double the difference.

  • Customer Service 365 days of the year

    Should you require any assistance with your booking our friendly, multi-lingual Customer Service team is available and happy to help 365 days a year.

  • Commitment to quality

    HostelBookers staff regularly monitor property availability, pricing and descriptions listed on HostelBookers.com. Any properties receiving consistently poor customer reviews are removed from our site, to ensure that a high quality standard is maintained.

  • Secure payment

    At HostelBookers, we take payment security very seriously. Sensitive information is encrypted and protected by a Comodo Extended Validation Certificate and identity assurance warranty.

Customer reviews

  • Carolyn Seymour

    01 Jul 2015

    All fur coat and no knickers ( the foyer was grand, the room had a view of the rubbish bins)

  • Jasmine Roosendaal Roosendaal

    01 Jul 2015

    It has been a good experience. I can always find everything I need very efficiently and easily.

  • Ronda McCartin

    01 Jul 2015

    Its was very delightful and all of the area was clean. We would be very happy to tell others to go there,its not like what you expect a back packers to be,its very pleasant.

  • Céline Chen

    01 Jul 2015

    Always book with your website and never got any problem just this time in this hostel had my stuff stolen, but it's not your fault.

  • hatice kalkan

    01 Jul 2015

    The site is very useful and easy to use.ı can see the option easiky and i choice the best obtion for me.

  • Amber Gavin

    01 Jul 2015

    Dishonest but hopefully this was a rare experience and I hope that my other bookings are what I am expecting, if not better.

  • Maximilian Thompson

    01 Jul 2015

    fine, but a detailed booking confirmation email would have helped a lot. Both for my own records (how much do i owe) and particularly at customs.

  • Tobias Retzlaff

    01 Jul 2015

    Leider war unser gebuchtes Zimmer über Hostelbookers vor Ort nicht mehr verfügbar. Wir haben also anstatt eines "BeachViews" den "GartenView" erhalten. Schade, da wir uns eigentlich genau aus diesem Grund für dieses Hostel entschieden. Das Hostel Mangement kam uns allerdings entgegen. So konnten wir kostenlos Lunch und Dinner genießen. Das Essen war wirklich sehr gut. Ebenso das Personal. Die Lage des Hostels ist auf der Windseite aber direkt am Strand. Ausserdem wohnt man mitten zwischen den "Eingeborenen" -wir fanden das Klasse, andere mögen dies eventuell weniger. Heißes Wasser gab es in der Dusche auch nicht, aber das war bei den Temperaturen kein Problem. Trotz allem haben wir unser Aufenthalt sehr genossen und würden wieder kommen. Weitere Details auf www.AroundWorld.de

  • francisco fortuno

    30 Jun 2015

    nice 3 days, really close to the beach, you can go surfirng or do any of the acivities

  • HYUNJUEN PARK

    30 Jun 2015

    It was a pretty good experience for me. It was my first time to use this website. They can show me many information to compare each hostels. It was helpful for me to have a nice trip.

  • Lullit Getachew

    30 Jun 2015

    I have noticed that the charges that hostelbookers places on my card are different (higher) than the amount mentioned at the time of the charge. This isn't good.

  • Claudia Avila González

    30 Jun 2015

    Son muy claros en las condiciones de venta, de pagos y de no hay malas sorpresas. Brindan un servicio muy profesional y seguro.

  • Cibelle Borges do Nascimento

    30 Jun 2015

    Procurar e reservar hostel com o HostelBookers é simples, prático e rápido. Indicaria para todos os viajantes.

  • kt o'connor

    30 Jun 2015

    It could be simplified. The ands/ifs/buts/maybes should be flagged up at the point of sale not in the small print there after.

  • Debe Gwynn

    30 Jun 2015

    EXCELLENT!!!!! I absolutely love this company. So easy to use, and so quick but also feels personal as there is always a name you can speak to if you can't get it right just by online booking. Well done guys!!

  • Teppo Sairiala

    29 Jun 2015

    Can't really think anything negative. Although I just booked my stay so no idea how it works if something goes wrong.

  • Louise Carver

    29 Jun 2015

    Like the fact properties are scored by a range of factors and you can therefore select according to your priorities and preferences.

  • Natalia Vremea

    29 Jun 2015

    It's nice experience. First time I stayed in Single Bad room in hostel and I liked it. Price is cheap, but I had some privacy.

  • Jin Han

    29 Jun 2015

    the same as always. But, would be much appreciated if I can pay total in advance when booking online.

  • Pernille Skovgaard Søholm

    29 Jun 2015

    Easy. There was not much to it. Just couple of clicks and then I had basically booked a hostel

  • Rene Travis

    29 Jun 2015

    So easy and the reviews are very helpful. I recommend it to friends as the way to find places to stay.

  • Lisa Apsey

    29 Jun 2015

    Always makes it easy to book a room and find the reviews and ratings very helpful in deciding between hostels.

  • James Bolaji

    29 Jun 2015

    Okay place however, in a city like LA you would expect air conditioning in a sweety cramped room

  • Vadim Pogonet

    29 Jun 2015

    Except unpleasan even with opened luaguage at the reception, the overall perception is average.

  • Samantha Twietmeyer

    29 Jun 2015

    My bookings are always clear and quickly processed. So far (aside from city taxes) the Payments in hostel have reflected the HostelBookers booking. I like that the email contains the directions. So far reviews and ratings have all been fairly accurate upon arrival.

  • Tim Taylor

    29 Jun 2015

    Very easy to use, easy to book a place. Will be using again to find more hostels!

  • sharon grace

    29 Jun 2015

    It's nice to be told where is available for what nights without having to request or anything.

  • Dana Mylonas

    29 Jun 2015

    Great, the site let me search for properties based on what I was interested in, and the booking process was very easy.

  • Laura Carroll

    29 Jun 2015

    Very easy to book and manage this hostel booking, excellent communication in leading up to my stay here.

  • Sonja Gillert

    29 Jun 2015

    Very relaxing stay in a good organized and nice hostel with amazing breakfast and cofe!


HostelBookers.com Limited
Registered office:
High Holborn House,
52-54 High Holborn,
London,
WC1V 6RL,
United Kingdom.

Registered in United Kingdom under
Company No: 02841908
VAT No: 836161531

Customer feedback

94% of 201,155 customers would recommend HostelBookers to a friend.