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About us

HostelBookers has operated as an online travel agency for 7 years and employs over 100 people. We aim to provide customers with unrivalled service quality and value for money, which is why more than five million travellers visit our site each year. Read more about our journey.

  • No service charges or booking fees

    If you make a booking with HostelBookers, you won’t pay us a booking fee or service charge. We believe in value for money, which is why we work closely with the properties listed on our site to ensure that we get the best deals for our customers.

  • Lowest price guarantee

    Thanks to the strong relationships developed with the properties listed on our site, we are also able to offer a lowest price guarantee – find a property listed on HostelBookers.com cheaper elsewhere on the internet (for the same travel dates and booking conditions) and we’ll refund double the difference.

  • Customer Service 365 days of the year

    Should you require any assistance with your booking our friendly, multi-lingual Customer Service team is available and happy to help 365 days a year.

  • Commitment to quality

    HostelBookers staff regularly monitor property availability, pricing and descriptions listed on HostelBookers.com. Any properties receiving consistently poor customer reviews are removed from our site, to ensure that a high quality standard is maintained.

  • Secure payment

    At HostelBookers, we take payment security very seriously. Sensitive information is encrypted and protected by a Comodo Extended Validation Certificate and identity assurance warranty.

Customer reviews

  • DORIN CUCICOV

    31 Jul 2015

    always great. All the reservations were valid and I did not have any problems, although usually at the destination I had to pay 5-10% on top of the sum indicated by hostelbookers.

  • Janalyn Roell

    31 Jul 2015

    I love love love HostelBookers. We are backpacking for six to nine months and I have used HostelBookers to book 80% of my accommodations. I would describe my experience as extremely positive.

  • Lucy Westenra

    31 Jul 2015

    Easy although the app doesn't show a map of all the properties. This would be better for locating where hostels are.

  • Katy Simpson

    31 Jul 2015

    I have used hostel bookers through all of my travels in Australia and Europe and they have never failed to provide me with great customer service and accommodation suitable for the experience!

  • Rebecca Blais

    31 Jul 2015

    I always manage to find a great deal, even if it's not where I originally intended to look.

  • Megan Hanson

    31 Jul 2015

    Quick and easy to compare prices. Wish you had an overall map showing all prices in the locations like HostelWorld to compare best price in best location easily

  • Louise Rumistrzewicz

    31 Jul 2015

    I have. Used hostel bookers before and always been pleased with the places we have stayed. This was the first time I was disappointed.

  • Lauri Esteves

    31 Jul 2015

    Very difficult to find this hostel and the staff wasn't friendly or helpful. I would choose a different place.

  • suzanne tibensky

    31 Jul 2015

    Good. The cancellation insurance is useful and it is easy to modify a booki g if necessay.

  • Tania Dominguez Fernandez

    31 Jul 2015

    The girls are really nice and the attention is unbeatable! Awesome place with awesone ubication!

  • Victoria Haeusler

    31 Jul 2015

    Easy to use, great with updates and reminders and good that you only usually have to put down a deposit and don't pay the rest until you check in.

  • Beth Ciaravolo

    30 Jul 2015

    My reservation evidently got lost somewhere between hostelbookers and Ginger Monkey. I had the confirmation email, but staff were unaware of my reservation.

  • Bethany Fitzsimmons

    30 Jul 2015

    Did not advertise the city tax clearly enough. However, the instructions for directions to the hostel where very good and useful.

  • Christina Mallory-Munk

    30 Jul 2015

    I didn't think of it so much... In retrospect it was great because it was seamless . Everything worked perfectly !

  • Katarina Slesazeck

    30 Jul 2015

    Hostelbookers is very great. I like it. The descripition of the Hotel was not really real but I think it is not the fail of hostelbookers.

  • Robert Ahm

    30 Jul 2015

    I detected this page while i was starting my trip from Austria to Los Angeles and made my first booking there and afterwards i used it further on my trip and now i´m still using it.

  • Orysya Dzondza

    30 Jul 2015

    Hostel boomers was very helpful - easy to use, which and efficient. Takes a few seconds to book your stay. I used it before and will definitely use it again)

  • joileen Mischel

    30 Jul 2015

    Very good value for money and easy to get to all the attractions. Buses plentiful just a few hundred meters around the corner.

  • Carmen Pomp

    30 Jul 2015

    accomodation very basic, but everything you need. clean bed sheets and free tea and coffee, seemed clean. small unisex bathroom for all the travelers(max 19) receptionist was not very friendly. great location in the old city, nights have been quiet. for the price it's ok!

  • Luisa Goerke

    30 Jul 2015

    They didn't receive our booking... They said it happens all the time with Hostelbookers...

  • Liza Orlando

    30 Jul 2015

    So far it's OK. In some cases the properties are way different from the pictures.

  • Hyunhwa Hong

    30 Jul 2015

    Greatly organized with reviews, prices and everything the hostels offer. Also sends you email before during and after the stay to remind you about check in/out times and more info! Great experience

  • Thu Ha

    29 Jul 2015

    Just only the first time I' ve traveled abroad alone. But this website gives me chances of choosing the best.

  • Dale Spick

    29 Jul 2015

    Excellent hostel and service 24 hours during our stay at Zen hostel, was made to feel valued and would like to return in the future!

  • Kirsty Thornton

    29 Jul 2015

    Would have been better if the website told us about the local tax rate for accommodation, which is payable on arrival.

  • Ryan Sewell

    29 Jul 2015

    Fantastic reviews that made the selection process easy and simple. Great way to find exactly what we were looking for without going through hundreds of websites

  • Philip Martiniello

    29 Jul 2015

    Hostel bookers has been amazing. I have been traveling for 3 weeks useing h/b all the way and will continue to until the end of my trip

  • Natalie Moore

    29 Jul 2015

    I have used hostel bookers frequently over the last two months and find it very user friendly.

  • Amy Lemstra

    29 Jul 2015

    Everything went smoothly and there was no hassle. I've used HostelBookers many times and so far I have no complaints.

  • Garrett hughes

    29 Jul 2015

    Fantastic! Made it super easy to find good, cheap hostels where some of my best memories are!


HostelBookers.com Limited
Registered office:
High Holborn House,
52-54 High Holborn,
London,
WC1V 6RL,
United Kingdom.

Registered in United Kingdom under
Company No: 02841908
VAT No: 836161531

Customer feedback

94% of 201,155 customers would recommend HostelBookers to a friend.