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HostelBookers Logo

About us

HostelBookers has operated as an online travel agency for 7 years and employs over 100 people. We aim to provide customers with unrivalled service quality and value for money, which is why more than five million travellers visit our site each year. Read more about our journey.

  • No service charges or booking fees

    If you make a booking with HostelBookers, you won’t pay us a booking fee or service charge. We believe in value for money, which is why we work closely with the properties listed on our site to ensure that we get the best deals for our customers.

  • Lowest price guarantee

    Thanks to the strong relationships developed with the properties listed on our site, we are also able to offer a lowest price guarantee – find a property listed on HostelBookers.com cheaper elsewhere on the internet (for the same travel dates and booking conditions) and we’ll refund double the difference.

  • Customer Service 365 days of the year

    Should you require any assistance with your booking our friendly, multi-lingual Customer Service team is available and happy to help 365 days a year.

  • Commitment to quality

    HostelBookers staff regularly monitor property availability, pricing and descriptions listed on HostelBookers.com. Any properties receiving consistently poor customer reviews are removed from our site, to ensure that a high quality standard is maintained.

  • Secure payment

    At HostelBookers, we take payment security very seriously. Sensitive information is encrypted and protected by a Comodo Extended Validation Certificate and identity assurance warranty.

Customer reviews

  • Samuel Plewe

    25 Nov 2015

    Sometimes the iOS App hangs and the search won't work correctly. But the gui is easy to use.

  • louise Devlin

    25 Nov 2015

    Hassle free except for the fact that the hostel didn't have a record of me when I arrived so I had to get my confirmation email to show them that I had booked

  • Angela Chouza

    25 Nov 2015

    Una buena aplicación para encontrar hostels "on road" a buen precio

  • Evie Palmer

    24 Nov 2015

    Easy to use and compare hostels, haven't had any troubles with it and would use it again.

  • Francesca Glarvey

    24 Nov 2015

    It was very easy to book with HostelBookers.com. The process is simply and easy to follow and all the necessary details for each accommodation are presented clearly.


    24 Nov 2015

    The web pages can be made simpler. The confirmation email should provide a PDF document to print.

  • Ben Rawsthorne

    24 Nov 2015

    Friendly staff on both the phone and online made booking and finding hostels easy

  • Sian Horton

    24 Nov 2015

    I believe hostel bookers could not have anticipated the problems we encountered and would still use this sight again.

  • Venugopal Venugopal

    24 Nov 2015

    It was good and I had ample amount of information from the site and from the hostess at LocandeArte. She was very helpful.

  • Poh Bee Ong

    24 Nov 2015

    I have good experience with HostelBookers as a first timer user of this website but I was a bit surprise to know it charged for the foreign currency different as we need to pay the 10% deposit.

  • Natalia Witczyk

    23 Nov 2015

    It was good but wish the hostel described the rules better so I wouldn't be surprised to have money taken from my card. Also good to explain code system clearer so one knows what to expect.

  • Elizabeth de Lima

    23 Nov 2015

    Very easy had no problems at all. Just went on their website and clicked and that was the last i heard from them. I did not get spammed unnecessarily with emails or messages so was perfect.


    23 Nov 2015

    I think Hostel bookers.com is very good for people who want to reduce room charge.

  • Alison Stagg

    23 Nov 2015

    Never had a problem and the way the accommodation is set out makes it very easy to check details, compare prices and see where the places are on the map.

  • Peter Siu

    23 Nov 2015

    Very helpful. Fast response. Gives good hostels price compared to other sites. Would visit again.

  • Calvin Lewis

    23 Nov 2015

    Easy and straightforward towards booking, I would say that your site should require hostels and/or properties to submit photos.

  • Shane Hilton

    23 Nov 2015

    Professional and with a wide range of choices and prices. Most excellently rated and true to the advertisements.

  • Tamara Park

    23 Nov 2015

    Good...though it would have been helpful to know the added tax charges...my receipt with HostelBookers said the room would be one charge but when I went to pay it was another (it was simply because of taxes...it just would have been great to have HB include that). Thanks! It was a great stay.

  • Numan Koklukaya

    23 Nov 2015

    I want to make a trip for Rome but at the first i just know Booking.com after i search more sites and i found it, i love you know :)

  • Anna Kotovych

    22 Nov 2015

    I am satisfied with hostelbookers.com, and i usually usnd the Europe it for my bookings every time I travel. And I plan to continue to use it.

  • Joanne Williams

    22 Nov 2015

    On the most apart I've always found hostelbookers to be the best way of finding accomodation

  • Valeri Schaefer

    22 Nov 2015

    So far I as always really happy with what I got. This was the first time I had the feeling that the promise didn't match reality

  • Daria Markowska

    22 Nov 2015

    Always was very good. Bad impression of one hostel will not change my thoughts about Hostelbookers that I will still use to plan my trips ;)

  • funiati chandra

    21 Nov 2015

    after booked the host already notice back also help to meet at subway with free charge, show lots tour spot information

  • karen collins

    21 Nov 2015

    Can always be relied on to find good value accommodation wherever I need it. Haven't been disappointed so far

  • Sabah Doudou

    21 Nov 2015

    They have a lot of hostels at good places. But you have to check tripadvisor! That helped me a lot on the hostel choise I made.

  • Cynthia ong

    21 Nov 2015

    Easy, usually cheaper than hostel world which is why I like it but sometimes not as many options or not some particular options

  • Charlotte Adams

    21 Nov 2015

    No problems with hostel bookers it is a good website and showed price in their currency

  • ali kent

    20 Nov 2015

    Most of the time i would say very good but i do think more up to date checks on the state of some properties wouldn't go amiss as recommending the GREEN MAN PADDINGTON with its rodent problem, dirty rooms, double booking, staff too afraid to deal with issues (2 guys getting it on in one bunk throughout the stay) and no one accountable to contact when problems arise might make some peoples experience a little less than enjoyable!

  • Christopher Sayers

    20 Nov 2015

    It is the first time we have used them. It was easy to use, did what it said on the wrapping. Clear and simple.

HostelBookers.com Limited
Registered office:
High Holborn House,
52-54 High Holborn,
United Kingdom.

Registered in United Kingdom under
Company No: 02841908
VAT No: 836161531

Customer feedback

94% of 201,155 customers would recommend HostelBookers to a friend.