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About us

HostelBookers has operated as an online travel agency for 7 years and employs over 100 people. We aim to provide customers with unrivalled service quality and value for money, which is why more than five million travellers visit our site each year. Read more about our journey.

  • No service charges or booking fees

    If you make a booking with HostelBookers, you won’t pay us a booking fee or service charge. We believe in value for money, which is why we work closely with the properties listed on our site to ensure that we get the best deals for our customers.

  • Lowest price guarantee

    Thanks to the strong relationships developed with the properties listed on our site, we are also able to offer a lowest price guarantee – find a property listed on cheaper elsewhere on the internet (for the same travel dates and booking conditions) and we’ll refund double the difference.

  • Customer Service 365 days of the year

    Should you require any assistance with your booking our friendly, multi-lingual Customer Service team is available and happy to help 365 days a year.

  • Commitment to quality

    HostelBookers staff regularly monitor property availability, pricing and descriptions listed on Any properties receiving consistently poor customer reviews are removed from our site, to ensure that a high quality standard is maintained.

  • Secure payment

    At HostelBookers, we take payment security very seriously. Sensitive information is encrypted and protected by a Comodo Extended Validation Certificate and identity assurance warranty.

Customer reviews

  • Jukka Collin

    23 Oct 2014

    The booking through hostelbookers website went smoothly and without any problems.

  • Payton Celedinas

    22 Oct 2014

    Hostelbookers did a great job recommending this hostel. We had no problems upon our arrival.

  • Sarah Twal

    21 Oct 2014

    It was a very basic room, I just didn't feel very secure with a room that didn't have a lock on it.

  • Yasamin S Jamali

    21 Oct 2014

    Good, it was very easy to book my stay and I didn't have to pay any additional fees.

  • Piret Bossack

    21 Oct 2014

    HosteBookers staff is friendly and helpful, always willing to go the extra mile in searching for just the right accommodation.

  • Ivana Dubravac

    20 Oct 2014

    I only have a good experiences, and ratings on a always correctly describing hostel.

  • Paul Hirschey

    20 Oct 2014

    Great. There was one time that the requirement of a passport was not prominently displayed though. Cost me my booking fee.

  • Edina Pinjic

    20 Oct 2014

    I love using hoatelbookers and when they sent me their special 24 hour discount email I booked this hostel that same night.

  • Timea Boross

    20 Oct 2014

    I like the website, which is easy in info & use the 12 % payment in advance is a bit steep paying in pounds means there is hidden costs since I'm living in Euro zone and competitor Hostelworld is indeed for free

  • Oksana Rudak

    20 Oct 2014

    I'm very happy about the hostelBookers during my stay in Florence as the accommodation i reserved there through their site was amazing but had very bad experience with another accommodation Backpackers hostel in Pisa booked through hostelBookers as well. The Backpackers didn't describe itself honestly on website at all, re host was extremely rude and there were no facilities at all. Can describe that place as a dent if criminals

  • Sofia Vajenina

    19 Oct 2014

    Easy to navigate the website, I like how you only pay for the deposit and then the rest when you get to the place!

  • Jason Groom

    19 Oct 2014 was great for the first booking, but when I left and needed to come back sadly they listed the hostel as full. HostelWorld showed open rooms so I ended up booking through their website for the extra night.

  • Jessica Victor

    19 Oct 2014 was easy to use and got us booked with this amazing hostel, will use again!

  • Sam Smith

    19 Oct 2014

    New website layout makes booking easier than competitors as pricing system is clearer. However range of accomadation is still lacking. Overall positive experience however.

  • kristina root

    19 Oct 2014

    very easy to book (but its enoying that i have to put in my data very single time)

  • Olivia Kelly

    18 Oct 2014

    I find the website easy to use and the reviews section are helpful in choosing places to stay.

  • Lou Atkinson

    18 Oct 2014

    Easy site to navigate. Mobile site is excellent as well. Best prices for hostels and helpful reviews.


    18 Oct 2014

    This is my first time booking through and we are very glad that we have a true and exact description about The Lily Pad Inn (Dali). We will continue to search for the next time we travel.

  • Sonja Huelsebus

    18 Oct 2014

    Besides Dickson Backpackers the Blue Mountains Backpackers also didn't know anything about our booking via hostelbookers. We were really lucky that they had a room left due to all the weekend stays.

  • Eric Tuel

    18 Oct 2014

    It's been a good experience, the places you have on your site are quality places to stay

  • Vatan Horasan

    17 Oct 2014

    In hostelbookers, there should be more options for the quantity of rooms in reservaions...

  • Michael Chacra

    17 Oct 2014

    OK. No surprises, except I was expecting that the remainder of my accomodation fee would be charged on my credit card. But with the two facilities I booked with through hostelbookers, both of them required that I pay the deposit at the hotel on my arrival.

  • Simone Kuzma

    17 Oct 2014

    HostelBookers is fine. I have used them in the past, and would use them again. But they need to screen the properties they are selling.

  • Astrid Gansekow

    17 Oct 2014

    Great. The reservation was easy to make and the recommendations on the website helped us to find the right hostel for our budget and purposes.

  • Cheng Xu

    16 Oct 2014

    very nice hostel... but it could be much much better to allow me check in earlier after having an overnight train from Prague

  • Cheng Xu

    16 Oct 2014

    very nice little hostel with vintage decoration inside... it's surprised to me that all the people checked in were Asians, since when did CK so famous among Asians??

  • Cheng Xu

    16 Oct 2014

    very very nice hotel.... the girl in the front desk speaks wonderful English and they only charge 2 euro/person for a pretty brief but nice breakfast!

  • Cheng Xu

    16 Oct 2014

    everything is good... except you have to carry all your luggage to the 6th floor!! NO elevator!!!

  • Luis Marco Ceron

    15 Oct 2014

    No problems. It was easy to book, I received my confirmation, I paid easily, everything ok.

  • Carina Pichler

    15 Oct 2014

    simple to use and it works. I like to look at the reviews of other travellers to get an impression of the places. Limited
Registered office:
High Holborn House,
52-54 High Holborn,
United Kingdom.

Registered in United Kingdom under
Company No: 02841908
VAT No: 836161531

Customer feedback

94% of 201,155 customers would recommend HostelBookers to a friend.