About us

HostelBookers has operated as an online travel agency for 7 years and employs over 100 people. We aim to provide customers with unrivalled service quality and value for money, which is why more than five million travellers visit our site each year. Read more about our journey.

  • No service charges or booking fees

    If you make a booking with HostelBookers, you won’t pay us a booking fee or service charge. We believe in value for money, which is why we work closely with the properties listed on our site to ensure that we get the best deals for our customers.

  • Lowest price guarantee

    Thanks to the strong relationships developed with the properties listed on our site, we are also able to offer a lowest price guarantee – find a property listed on HostelBookers.com cheaper elsewhere on the internet (for the same travel dates and booking conditions) and we’ll refund double the difference.

  • Customer Service 365 days of the year

    Should you require any assistance with your booking our friendly, multi-lingual Customer Service team is available and happy to help 365 days a year.

  • Commitment to quality

    HostelBookers staff regularly monitor property availability, pricing and descriptions listed on HostelBookers.com. Any properties receiving consistently poor customer reviews are removed from our site, to ensure that a high quality standard is maintained.

  • Secure payment

    At HostelBookers, we take payment security very seriously. Sensitive information is encrypted and protected by a Comodo Extended Validation Certificate and identity assurance warranty.

Customer reviews

  • Edward Berger

    10 Feb 2012

    The site still needs to be a bit better polished. Flow and visual style is fairly cumbersome.

  • Tom Marsh

    10 Feb 2012

    Really good, and the property was exactly how described. Everyone's feedback is great to look at too!

  • Shi Jing

    10 Feb 2012

    This was my first time to choose HostelBookers.com. Very easy and convenient. It's good.

  • Gary Hodges

    10 Feb 2012

    The site is easy to navigate, gives good descriptions, photos and maps. Prices are fair.

  • lucila belsanti

    10 Feb 2012

    buena. me ayudó a encontrar este lugar con las recomendaciones de la gente en su página.

  • Lucy Bowers

    10 Feb 2012

    Really easy to use, it's awesome that there are no fees - the best of all hostel booking sites i've used :)

  • SZE BULAMBAO

    10 Feb 2012

    Very nice hostel 2 thumbs up for this hostel .. If I have a chance again to go back in Beijing I will choose Sunrise hostel again.

  • James Heaney

    10 Feb 2012

    We are a band in the middle of a 5 week European tour. Our budget doesn't stretch to hotels so we have been using hostels. Inn-Berlin had everything we needed and more! Great place!

  • Leed Fung Chan

    10 Feb 2012

    HostelBookers was a great website to book hostel. It help me save time by showing me all the hostel available at the area and their price and they dont charge booking fees like other availabe website..

  • june little

    10 Feb 2012

    We were extremely disappointed with W 14 in london- We were not given the room we had booked until after I complained w nights into the stay. the common toilet was filthy. My new bottle of shampoo and conditioner was taken from our bathroom and the disk staff said it was the cleaning staff and it was never returned or replaced.

  • John Bailey

    10 Feb 2012

    I am becoming more and more disappointed. It seems that the majority of the hostels are being run as cash cows, with no re-investment on the things that matter - ie. cleanliness and equipment / fittings that work as they are supposed to do. What is needed, are more independent visits and more hostels being struck off your list for being unsuitable.

  • Joseph Williams

    10 Feb 2012

    very easy to book. the hostel was as described and my reservation was dealt with perfectly even though it was made months in advance.

  • Stephen Mark

    10 Feb 2012

    Okay, so far. I would still use it with airbnb to find places in many cities. It sometimes works in the US, but often doesn't. Will try in South America.

  • nikhil sarpotdar

    10 Feb 2012

    Doing a good job. You need to improve selection of the hostels. I didnt see any hostels listed for San Pedro

  • Lorraine Bligh

    10 Feb 2012

    Mostly very good, there has only been one hotel that misrepresented itself. The booking process is safe and easy and it's great to get so many independent reviews from other travellers before making a decision.

  • Charlotte Hamilton

    10 Feb 2012

    Very good. I am old 55 and it was the first time I had stayed in a hostel. It was grim at first but now, um its quite nice, different, maybe I will do more. |takes some getting used to. Okay I am twice the age of "you" normal folk, but please talk, we do not bite! We are not all boring old fools!

  • Merinda Backway

    09 Feb 2012

    Well the staff claimed that Hostel bookers should have informed us our booking was to be changed... unsure if that was the staff trying to cover themselves.

  • Theodora Suchocka

    09 Feb 2012

    always have found very reasonable accom which has suited my purpose. Easy to book and lots of choices.

  • Jane Kynnersley

    09 Feb 2012

    Good experience although the hotel would not return the deposit I had paid to Hostelbookers, so it was more expensive than I had planned.

  • Anna Drysdale

    09 Feb 2012

    Not a problem - simple, straightforward, directions provided were helpful and so on.

  • Chua Wee Kheng

    09 Feb 2012

    User friendly. Always the website of my choice when it comes to booking hostels for my travelling trips.

  • Katherine Hayward

    09 Feb 2012

    Hostelbookers is great, just not this hostel. This is the first out of many bookings I've had a problem with.

  • Maria Eugenia Lo Giudice

    09 Feb 2012

    Everything! Staff is excellent, and breakfast very good!! You feel like you were at home, WE recommend it! just go! =)and enjoy it!

  • Natasha Deery

    09 Feb 2012

    To date I have been satisfied with the service provided by hoste bookers & found it very dependable!

  • Febry Pandu Wijaya

    09 Feb 2012

    The hostel is nice for us. The breakfast is very good. The room is small, but enough for both of us. The location is good, but unfortunately quiet in the night even still 9 pm. I hope I can stay there again next time when I visit KL. It is value for money.

  • Krzysztof Baran

    09 Feb 2012

    It makes life much easier, I had plenty of offers to stay and with your website I have chosen probably the best one.

  • Eva Mulder

    09 Feb 2012

    Easy to book, good and acurate description of the pro's and con's of different hostels.

  • sabrina mhar

    09 Feb 2012

    more and better than I expected, comfortable and perfectly located, definitely stay here if you go to Madrid, better than some hotels i've stayed in.

  • Suzanne Nidai

    09 Feb 2012

    good. booked sufficiently and received an email to confirm booking shortly afterwards.

  • SELEN CELIKALAY

    09 Feb 2012

    if I go to rome again, I can stay there, good price, good staff, good location :)


Customer feedback

94% of 201,155 customers would recommend HostelBookers to a friend.