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About us

HostelBookers has operated as an online travel agency for 7 years and employs over 100 people. We aim to provide customers with unrivalled service quality and value for money, which is why more than five million travellers visit our site each year. Read more about our journey.

  • No service charges or booking fees

    If you make a booking with HostelBookers, you won’t pay us a booking fee or service charge. We believe in value for money, which is why we work closely with the properties listed on our site to ensure that we get the best deals for our customers.

  • Lowest price guarantee

    Thanks to the strong relationships developed with the properties listed on our site, we are also able to offer a lowest price guarantee – find a property listed on HostelBookers.com cheaper elsewhere on the internet (for the same travel dates and booking conditions) and we’ll refund double the difference.

  • Customer Service 365 days of the year

    Should you require any assistance with your booking our friendly, multi-lingual Customer Service team is available and happy to help 365 days a year.

  • Commitment to quality

    HostelBookers staff regularly monitor property availability, pricing and descriptions listed on HostelBookers.com. Any properties receiving consistently poor customer reviews are removed from our site, to ensure that a high quality standard is maintained.

  • Secure payment

    At HostelBookers, we take payment security very seriously. Sensitive information is encrypted and protected by a Comodo Extended Validation Certificate and identity assurance warranty.

Customer reviews

  • werner bonadio

    18 Dec 2014

    I do not like that i have to unclick the last sentence to avoid to end up on google search!!! @@@Would you like your name to appear on our website?@@@ and i do not like the exchange rate of hostelbookers. and honestly hostelworld getting more competitive.

  • I. C. Turner

    18 Dec 2014

    So annoying that you ask if it describes itself accurately without providing a link to the entry. Also that you cannot see all of a user's reviews, to see if they are someone you identify with or not. Please stop (especially South American) hostels from claiming they have a bar and/or a cafe when in fact they only have a fridge or nothing at all.

  • I. C. Turner

    17 Dec 2014

    Please stop hostels claiming to have a bar when in fact they only sell beer from a fridge. It seems really common in South America. The advantage of a bar is the atmosphere, not primarily the alcohol.

  • I. C. Turner

    17 Dec 2014

    You should let people search for specific facilities (e.g. washing machines) and also to filter reviews by more options (e.g. type of traveller).

  • I. C. Turner

    17 Dec 2014

    Whatever I put here, nothing ever improves. One should be able to search/order by specific rating category, and to filter reviews by type of guest (e.g. solo traveller, age, gender). One should also be able to search for any facility, e.g. washing machine, not just the supposedly 'popular' ones.

  • hannah gait

    17 Dec 2014

    Easy to use, need to get realistic photos from global backpackers, the place looks NOTHING like it actually is.

  • Haley Whishaw

    17 Dec 2014

    The usual. Easy to find places, easy to read up about them, and easy to book them!

  • Jose Olmedo

    16 Dec 2014

    Excelente, recomendado para todo el que quiera una transacción segura y rápida.

  • Natasha Olsoff

    15 Dec 2014

    Awesome service. Will continue to use and recommend as long as it remains available.

  • Jose Olmedo

    15 Dec 2014

    Excelente, la transacción fue rápida y segura, la reserva estaba hecha tal y como la había solicitado

  • Alan Chadwick

    14 Dec 2014

    I have never written a bad review before and my standards really aren't that high, but I really feel that people should be warned about this place. An absolute con. When we spoke to the receptionist about the restaurant she told us that we were European and should be used to paying this price for food. We left after the first night and found a hostel for 150 dirham a night

  • Zoe Darley

    14 Dec 2014

    No problems. It would be useful to be able to pay the full amount via hostelbookers online.

  • Leilene Ondrade

    13 Dec 2014

    it was very straight forward and easy to book online thank god too because it was over the Christmas holidays

  • DAJANA KORCMAR

    11 Dec 2014

    I love the site. Most of the time I can get exactly what I want or what is the best option for me at the time. It is easy to use.

  • Rochele Toniazzo

    11 Dec 2014

    The hostel is very good and specially near to downtown, public transport and ferries.

  • alan miller

    11 Dec 2014

    Efficient and honest except review system which doesn't seem to be working properly at the moment

  • Wulfric Blackwell

    10 Dec 2014

    Good, easy and to the point. No silliness or problems, great experience and I will definitely use HostelBookers again.

  • Lisa Obodzinski

    10 Dec 2014

    disapponted that the deposit went up. we found hostel world in general had more options in colombia than hostel bookers

  • Emil Szilárd Megyesi

    10 Dec 2014

    Sometimes its a bit full (the offers pages), and easy to lost. A new UI would be good!

  • Nella Erika Kasyimir

    10 Dec 2014

    I always try to find a hostel from this website. First website option to seek cheap hostel.

  • MARC PUNKAY

    09 Dec 2014

    The women who runs the hostel was very helpful with helping me choice and book the tour I wanted

  • ASHLEE OSWALD

    08 Dec 2014

    Hostelbookers is very easy to use. Made my reservations with no hassles, and good to see other peoples recommendations.

  • Guy Best

    08 Dec 2014

    Very good! The website is easy to use, very simple & user friendly. I would either recommend hostel bookers or hostel world but I think you guys work together!

  • Lucy McNamara

    08 Dec 2014

    Fine no extra fees or booking charges anr room got booked. found out all info, apart from the nearest train station...would have been handy as i was coming from karol bagh and tuk tuk driver ripped me off, but hey ho whne you're feeling rough and sick you'll pay anything.

  • HYELIN KIM

    08 Dec 2014

    It always gives me the best price. Maybe it's a bit less competitive that it's necessary to pay a certain percentage of the total price in advance though, I've been very content with HostelBookers.com since I stared using it.

  • Mehdi Zoutal

    07 Dec 2014

    I recommend this hostel to anyone who wants to be in the center of Marrakech, not paying much and enjoying travelling people from all around the world and really good staff!!! Do not hesitate and go ù

  • louise keyne

    06 Dec 2014

    i have used hostel bookers time and again because its good value for money and the acomodation has always been more than i expected.

  • sunny lee

    05 Dec 2014

    it is so worthy to save money. even i tried to contact some hotels directly, but most of them more expensive than your site.

  • Walter Chung

    05 Dec 2014

    Really good, and easier to find places to stay. Just don't like how the deposit gets charged in multiple currencies, causing descrepencies.

  • Lorenz Gehrmann

    05 Dec 2014

    Me and my GF we stayed at the WLFT Hostel for 4 nights and we felt in love with the city and with the hostel itself. We have already been to so many hostels around the world, but this is definitely in our TOP3. Just from the beginning we felt so warmly welcomed and in good hands..a perfect start for a short holliday trip. At an awesome location you will get to know the city easily. Thank you very much Rita and Pedro for having us and see you guys soon. Greets from germany ;-)


HostelBookers.com Limited
Registered office:
High Holborn House,
52-54 High Holborn,
London,
WC1V 6RL,
United Kingdom.

Registered in United Kingdom under
Company No: 02841908
VAT No: 836161531

Customer feedback

94% of 201,155 customers would recommend HostelBookers to a friend.