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About us

HostelBookers has operated as an online travel agency for 7 years and employs over 100 people. We aim to provide customers with unrivalled service quality and value for money, which is why more than five million travellers visit our site each year. Read more about our journey.

  • No service charges or booking fees

    If you make a booking with HostelBookers, you won’t pay us a booking fee or service charge. We believe in value for money, which is why we work closely with the properties listed on our site to ensure that we get the best deals for our customers.

  • Lowest price guarantee

    Thanks to the strong relationships developed with the properties listed on our site, we are also able to offer a lowest price guarantee – find a property listed on HostelBookers.com cheaper elsewhere on the internet (for the same travel dates and booking conditions) and we’ll refund double the difference.

  • Customer Service 365 days of the year

    Should you require any assistance with your booking our friendly, multi-lingual Customer Service team is available and happy to help 365 days a year.

  • Commitment to quality

    HostelBookers staff regularly monitor property availability, pricing and descriptions listed on HostelBookers.com. Any properties receiving consistently poor customer reviews are removed from our site, to ensure that a high quality standard is maintained.

  • Secure payment

    At HostelBookers, we take payment security very seriously. Sensitive information is encrypted and protected by a Comodo Extended Validation Certificate and identity assurance warranty.

Customer reviews

  • Jacinta Minney

    01 Oct 2014

    Easy and efficient especially like the map concept so you can pick according to the area you want to stay in.

  • Kathleen McGowan

    30 Sep 2014

    Easy to use website - trouble-free booking process. Adequate information about guest house and its facilities

  • Maria Selene Espinosa Torres

    30 Sep 2014

    The page is really good and the cheapest, it help to save a few Euros in my trip!

  • Alina Shelekhova

    30 Sep 2014

    Inspite I've stayed in only two hostels in different places with Hostelbookers, my experience was on the one hand rather tricky (in Taiwan), but on the other hand I managed to get really awesome accomodation(in Thailand)

  • Tim Gemmell

    30 Sep 2014

    Easy and reliable. Can quickly find best location and see reviews and comments. Peace of mind!

  • HIROKI OKUBO

    30 Sep 2014

    This site is useful. maybe I think i'll book the hostel via this site on my next travel other place.

  • Danna Petersen-Deeprose

    29 Sep 2014

    HostelBookers.com was clear and easy to use, and gave me all the information I needed

  • faye bailey

    29 Sep 2014

    I often book with hostelbookers and I recommend this site to others. They have the cheapest prices and confirmation is received quickly.

  • Nakul Shah

    28 Sep 2014

    lots of option with total clarity on information.. i always use hostelbookers for any such booking.

  • Yee Wen Tham

    28 Sep 2014

    Others booking to hostelbookers.com was great but towards this property of friends hostel ready make us dissapointed.

  • Hannah Hill

    27 Sep 2014

    Love hostel bookers but I sometimes think it should ask more of the hostels its promoting like clearer how to get there instructions with map included!

  • Dr Sawera Mansoor

    27 Sep 2014

    Variety of options to choose from Reliable bookings Convenient and safe online transactions

  • Maurice Cooper

    26 Sep 2014

    Nerve wracking because it was the first time that we had dealt with them. As it happened they had everything covered and managed our whole experience very well indeed. I rather wished that they hadn't asked me whether I had enjoyed my stay before it had actually happened as I thought for a terrible moment that I had messed up the dates!

  • Ryan Wells

    26 Sep 2014

    Easy and straightforward. Would use again. Would be nice to have the option to pay the full amount up front if desired.

  • Susie Robertson

    26 Sep 2014

    Easy to book would have preferred up to date reviews so I can avoid these disastrous hostels.

  • JANET BROOKS

    26 Sep 2014

    Covers everything you need to know except details of whether or not there are any ground-floor dorms available - info needed for sick and disabled esp.

  • Melissa Melgar

    26 Sep 2014

    Hostile bookers.com is such an amazing tool to use if you want to find a place that is affordable yet good quality! Very conveniently organized!

  • Breanna Natoli

    26 Sep 2014

    Easy to use, great service, takes the hassle out of trying to find somewhere to sleep for a good price

  • Veronica Shine

    26 Sep 2014

    Hostelbookers is great, always my first choice for online hostel booking. You need to give an N/A option for question 7 because honestly, I can't remember if hostelbookers was promoted at the hostel.

  • Darrolynn Von Mickwitz

    26 Sep 2014

    Both when booking this holiday and others in India and Turkey we have found Hostel bookers to offer an efficient and useful service with good accomodation available at a modest price.

  • Anne Dagenais Guertin

    26 Sep 2014

    Description is accurate and reviews are helpful. info is complete and it's super easy to find hostels, every time.

  • Tamsin Salfrais

    25 Sep 2014

    It was average. I have no particular complaints aside from the fact that it is the only booking website I have used on my travels which required an upfront deposit.

  • Darren Martin

    25 Sep 2014

    Great friendly welcome, clean, a fresh towel and a hot shower and nice beds and to throw in a breakfast, a great stay. I also parked my car free 10/10

  • perviz kaikobad

    25 Sep 2014

    the more you make use of them the selection and pricing, availability and location and reviews ----all help in making a quick choice

  • Ian Hunter

    25 Sep 2014

    Easy to deal with, no issues or confusion with the website. I would recommend that the directions to both Rialto Star and Venice Star be re worded. We got to Venice Star and actually needed to be at Rialto Star. Tiny confusion.

  • Angela Beallor

    25 Sep 2014

    Good. They are much faster than booking.com at registering my booking changes. Two out of the four hostels that I stayed at during this trip via hostelbookers.com left a lot to be desired though!

  • Brian Jupp

    25 Sep 2014

    I've never had a problem with HostelBookers. The accommodation has always been as described and the online booking system very easy to use.

  • Alejandro Rueda Sanz

    25 Sep 2014

    Good! A bit slow on the response for general doubts, but otherwise fast and insightful.

  • Travis Dees

    24 Sep 2014

    HostelBookers is awesome, a great way to search and find exactly what you are looking for.

  • Travis Dees

    24 Sep 2014

    I love HostelBookers, they made it easy to search and find just what we were looking for.


HostelBookers.com Limited
Registered office:
High Holborn House,
52-54 High Holborn,
London,
WC1V 6RL,
United Kingdom.

Registered in United Kingdom under
Company No: 02841908
VAT No: 836161531

Customer feedback

94% of 201,155 customers would recommend HostelBookers to a friend.