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About us

HostelBookers has operated as an online travel agency for 7 years and employs over 100 people. We aim to provide customers with unrivalled service quality and value for money, which is why more than five million travellers visit our site each year. Read more about our journey.

  • No service charges or booking fees

    If you make a booking with HostelBookers, you won’t pay us a booking fee or service charge. We believe in value for money, which is why we work closely with the properties listed on our site to ensure that we get the best deals for our customers.

  • Lowest price guarantee

    Thanks to the strong relationships developed with the properties listed on our site, we are also able to offer a lowest price guarantee – find a property listed on HostelBookers.com cheaper elsewhere on the internet (for the same travel dates and booking conditions) and we’ll refund double the difference.

  • Customer Service 365 days of the year

    Should you require any assistance with your booking our friendly, multi-lingual Customer Service team is available and happy to help 365 days a year.

  • Commitment to quality

    HostelBookers staff regularly monitor property availability, pricing and descriptions listed on HostelBookers.com. Any properties receiving consistently poor customer reviews are removed from our site, to ensure that a high quality standard is maintained.

  • Secure payment

    At HostelBookers, we take payment security very seriously. Sensitive information is encrypted and protected by a Comodo Extended Validation Certificate and identity assurance warranty.

Customer reviews

  • Luis Marco Ceron

    15 Oct 2014

    No problems. It was easy to book, I received my confirmation, I paid easily, everything ok.

  • Carina Pichler

    15 Oct 2014

    simple to use and it works. I like to look at the reviews of other travellers to get an impression of the places.

  • ?ukasz Zatorski

    14 Oct 2014

    Best place to find hostels, it was better than searching local-language sites and included many promotions.

  • Oliver Rosales

    14 Oct 2014

    iPhone app requires some improvement to help make quicker bookings: 1. Ability to login and auto-populate. 2. Ability to leave reviews via app.

  • Paul Chandler

    13 Oct 2014

    Hostel Bookers did an excellent job - I had to change my reservation slightly, and their customer service was excellent.

  • Louise Uchôa Lopes Pereira

    13 Oct 2014

    Trustful, well described and helpful on choosing the best option for your type of trip and budget.

  • Quirin Schmidt

    13 Oct 2014

    The hostel charged money for the first night from my credit card even though we made the commission on hostelbookers and it was written nowhere. I will not use hostelbookers again if this happens again.

  • Gabrielle Gutierrez

    13 Oct 2014

    It was very convenient especially since this hostel does not have an online booking system of its own.

  • Arisa Okuhama

    13 Oct 2014

    No booking fee is very good. (But changing fee is no good. ) If you're in hurry, this site is suitable because easy to search, easy to sort, easy to confirm and easy to pay.

  • Jessie Faulkner

    13 Oct 2014

    It was good for what we needed it for a place to stay at the end of the night, it is far ouut of Amsterdam so not ideal if you are there to explore central city on foot. EAsy tram connections which was good.

  • abigail beilfuss

    12 Oct 2014

    I loved your website as I always booked hostel and hotel with HOSTELBooker.com as I will always recommend to my friends and every one

  • Daniel Cavasino

    12 Oct 2014

    It was an amazing experience, and I will definetely travel again with Hostelbookers

  • Su Wei Thien

    12 Oct 2014

    The booking fee is a concern but the overall price is still cheapest among the online hostel booking websites.

  • Karena Tran

    12 Oct 2014

    Seemed to work. The guys at the front had our booking printed ready before we got there.

  • Judy Lampard

    11 Oct 2014

    I found the HostelBookers website not very intuitive. I was arranging a holiday in the UK from New Zealand which required really good websites. I didn't think the communication once booked very responsive. Despite this I would not rule out using it again if the options available for booking met our pricing criteria.

  • Oliver Rosales

    11 Oct 2014

    Good. But, app does not allow login and makes booking process longer without auto filling.

  • Jiri Vyskocil

    11 Oct 2014

    i like it, especially the system of reservation when you need to pay 10% of final amount before arrival

  • Erin Edgerton

    11 Oct 2014

    No issues. Price seems fair and equal or close to booking through the hostel's actual site.

  • Thomas Throop

    10 Oct 2014

    Very dishonest hostel managers. Literally, the worst room we have ever stayed in, and we travel extensively.

  • Roger French

    10 Oct 2014

    It had made everything very accessible at a great price :) And they are great at keeping you up to date with emails!

  • Lynn Craige

    09 Oct 2014

    As I had booked the accommodation 9 months before, and booked the train journey only 2 months before, I had forgotten that I needed to let the hostel know we would be arriving later than 10pm. Luckily a Spanish speaking couple spoke to the owners and explained the situation so we were able to access our rooms out of hours.

  • I. C. Turner

    09 Oct 2014

    You should provide a link to the hostel's entry when you ask whether it is accurate.

  • Anne Schirmaier

    09 Oct 2014

    I don't think that the booking fees are necessary, but all in all good experiences.

  • I. C. Turner

    09 Oct 2014

    You ask whether the hostel described itself honestly, but to check their information one cannot just click a link but has to search for them in a separate window.

  • RASMUS HUNDERUP JENSEN

    08 Oct 2014

    Good experience and easy home page. Easy booking and excellent follow up. Will use HostelBookers. com again

  • Paddy Hewitt

    08 Oct 2014

    Excellent, really like to use their system for my travellings. It is easy and quick, with wide choice of hostels everywhere I go.

  • Eman Baha

    07 Oct 2014

    Great. I like how they format everything and lay out details in an easy-to-read manner.

  • Apurve Gupta

    07 Oct 2014

    HostelBookers is an excellent way to book absolutely value for money hostel rooms for all your travels.

  • Paulo Dias

    06 Oct 2014

    I enjoyed the hotel a lot. The location is not the best but on the other hand Jakarta is a huge city where the concept of walking distance does not exist.

  • Selvakumar Dhandapani

    06 Oct 2014

    If the hostels like this have special rules like wearing tags...please mention it in the booking page....and also include other features like with electric plugpoints or without it...


HostelBookers.com Limited
Registered office:
High Holborn House,
52-54 High Holborn,
London,
WC1V 6RL,
United Kingdom.

Registered in United Kingdom under
Company No: 02841908
VAT No: 836161531

Customer feedback

94% of 201,155 customers would recommend HostelBookers to a friend.