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About us

HostelBookers has operated as an online travel agency for 7 years and employs over 100 people. We aim to provide customers with unrivalled service quality and value for money, which is why more than five million travellers visit our site each year. Read more about our journey.

  • No service charges or booking fees

    If you make a booking with HostelBookers, you won’t pay us a booking fee or service charge. We believe in value for money, which is why we work closely with the properties listed on our site to ensure that we get the best deals for our customers.

  • Lowest price guarantee

    Thanks to the strong relationships developed with the properties listed on our site, we are also able to offer a lowest price guarantee – find a property listed on HostelBookers.com cheaper elsewhere on the internet (for the same travel dates and booking conditions) and we’ll refund double the difference.

  • Customer Service 365 days of the year

    Should you require any assistance with your booking our friendly, multi-lingual Customer Service team is available and happy to help 365 days a year.

  • Commitment to quality

    HostelBookers staff regularly monitor property availability, pricing and descriptions listed on HostelBookers.com. Any properties receiving consistently poor customer reviews are removed from our site, to ensure that a high quality standard is maintained.

  • Secure payment

    At HostelBookers, we take payment security very seriously. Sensitive information is encrypted and protected by a Comodo Extended Validation Certificate and identity assurance warranty.

Customer reviews

  • Kristy Goulden

    29 Aug 2015

    Easy to use, first site I use when looking for a place to say. Would prefer if taxes were always included in quoted prices.

  • Maria Sherementeva

    29 Aug 2015

    Something makes me return here everytime I'm planning my trip for the recent 5 years...

  • Mette Tripp

    29 Aug 2015

    Everything worked smoothly and we have no complaints. However, this review does not allow me to leave anything unanswered which is a mistake. I cannot remember if Hostelbookers was promoted by the hostel but I have to say Yes or No. This is poorly designed questionnaire.

  • Alessamdro Palermo

    29 Aug 2015

    Sometimes you have nice offers and hidden hostels but should know better the hostels you promote, other way you do a good job

  • Rebecca Manning

    29 Aug 2015

    Fine, but I would rather pay in full or nothing not a deposit in pounds as it is hard to check if you are paying the right amount at the hostel due to differing exchange rates

  • Emma Bristow

    29 Aug 2015

    Hotel bookers is easy to use and is generally the cheapest site for accommodation online.

  • Emma Bristow

    29 Aug 2015

    Hostel bookers itself is an easy site to use and generally has the cheapest prices online for accommodation.

  • Anjali Bhatt

    28 Aug 2015

    Easy to find reputable, clean, safe, and conveniently located places with the amenities we needed. Not as many choices as some other sites, but the selection provided was adequate.

  • Anjali Bhatt

    28 Aug 2015

    Easy to find reputable, clean, safe, and conveniently located places with the amenities we needed. Not as many choices as some other sites, but the selection provided was adequate.

  • Anjali Bhatt

    28 Aug 2015

    Easy to find reputable, clean, safe, and conveniently located places with the amenities we needed. Not as many choices as some other sites, but the selection provided was adequate.

  • Anjali Bhatt

    28 Aug 2015

    Easy to find reputable, clean, safe, and conveniently located places with the amenities we needed. Not as many choices as some other sites, but the selection provided was adequate.

  • IGNACIO ROJAS GONZALEZ

    28 Aug 2015

    Very good, nice draft of the individual hotels and has a broad number of options.

  • Anjali Bhatt

    28 Aug 2015

    Easy to find reputable, clean, safe, and conveniently located places with the amenities we needed. Not as many choices as some other sites, but the selection provided was adequate.

  • Rosalia Ruggiero

    28 Aug 2015

    The Chinese address along with the English address would be helpful when asking the locals to point us in the right direction.

  • Saranrak Gunmintr

    28 Aug 2015

    Nice. Easy to use. Only one remark, I ask for a new password last week but still haven't gotten it by far.

  • Rosalia Ruggiero

    28 Aug 2015

    Including the Chinese address with the English address would be useful to navigate the city, especially for the taxi drivers.

  • Rosalia Ruggiero

    28 Aug 2015

    When traveling Asia, it would be helpful if HostelBookers could also include the Chinese address so that the taxi drivers can understand. The English address was useful only for us unfortunately as many Chinese could not read the English address when approached for help.

  • Maria Guiver

    28 Aug 2015

    I always use hostelbookers.com It's very easy and convenient and you are able to view and amend bookings.

  • Kristin Cahill

    28 Aug 2015

    Good, but they gave a higher price than the person at the Yawarmaki asked me to pay.

  • Laura Thalheimer

    28 Aug 2015

    The Hostel was easy to find and the Webside had an special offer so we booked the hostel for a really good price. All in all it was a really good choice to use the Webside and I would do it again!

  • Peter McFadzean-Ferguson

    28 Aug 2015

    OK. But having made the booking in the early hours under some pressure, I then tried to change/amend it early the following morning, but could not find out how to do that. It wasn't critical so left it, contacted the booking directly and resolved the issue.

  • Magdalena Gilek

    28 Aug 2015

    Hostelbookers was ok but should control more the inaccurate descriptions of places.

  • Tom Hudd

    28 Aug 2015

    Excellent. I have used them before and will continue to use them and recommend them

  • Kristina Kempi

    28 Aug 2015

    Happy to see that hostelbookers.com accepts other cards as well except visa and MasterCard.

  • Joseph Caruso

    27 Aug 2015

    No complaints, website design could use some work (i.e. the prices are almost always wrong when searching for a hostel).

  • Janice Glose

    27 Aug 2015

    Booking with Hostel Bookers was easy and convenient. I found the satisfaction rating system to be very helpful.

  • Bence Pokony

    27 Aug 2015

    It is a good site to find cheap accommodations around the world without booking fees.

  • Gerard Rudden

    27 Aug 2015

    I found hostel bookers excellent as we got a list of hostels in the area and were able to compare price and location of each place.

  • Olaitan Hashiru

    27 Aug 2015

    HostelBookers has been great. I've used it throughout for booking places to stay from Morocco all the way to Portugal.

  • Sylvia Wuttke

    27 Aug 2015

    why does hostelbookers ask me if the hostel promoted for them and don't give the Chance to select "I can't remember"?? I promise the result of these question will be wrong


HostelBookers.com Limited
Registered office:
High Holborn House,
52-54 High Holborn,
London,
WC1V 6RL,
United Kingdom.

Registered in United Kingdom under
Company No: 02841908
VAT No: 836161531

Customer feedback

94% of 201,155 customers would recommend HostelBookers to a friend.