We use cookies to give you the best possible experience on our site. By continuing to browse our site you are agreeing to our Cookies Policy and use of cookies technology. Find out more »

X
HostelBookers Logo
WEBSITE FEEDBACK

About us

HostelBookers has operated as an online travel agency for 7 years and employs over 100 people. We aim to provide customers with unrivalled service quality and value for money, which is why more than five million travellers visit our site each year. Read more about our journey.

  • No service charges or booking fees

    If you make a booking with HostelBookers, you won’t pay us a booking fee or service charge. We believe in value for money, which is why we work closely with the properties listed on our site to ensure that we get the best deals for our customers.

  • Lowest price guarantee

    Thanks to the strong relationships developed with the properties listed on our site, we are also able to offer a lowest price guarantee – find a property listed on HostelBookers.com cheaper elsewhere on the internet (for the same travel dates and booking conditions) and we’ll refund double the difference.

  • Customer Service 365 days of the year

    Should you require any assistance with your booking our friendly, multi-lingual Customer Service team is available and happy to help 365 days a year.

  • Commitment to quality

    HostelBookers staff regularly monitor property availability, pricing and descriptions listed on HostelBookers.com. Any properties receiving consistently poor customer reviews are removed from our site, to ensure that a high quality standard is maintained.

  • Secure payment

    At HostelBookers, we take payment security very seriously. Sensitive information is encrypted and protected by a Comodo Extended Validation Certificate and identity assurance warranty.

Customer reviews

  • Thomas Focken

    25 Nov 2014

    Works fine. Order in GBP always. This avoids being charged much more for the 12% hostelbookers fee, which can happen when converting currencies.

  • kirsten ewen

    25 Nov 2014

    Overall I have had a positive experience with hostel bookers. I have had very helpful staff when I needed anything. It's just unfortunate that I had to experience that disgusting "hostel". It would probably be a good move for your company to disallow this property to advertise on your site as you don't want it to reflect badly on you. I know of another hostel site that doesn't have them on their site.

  • Douglas Luiz de Oliveira

    25 Nov 2014

    They don't act about the bad hostels, I stayed in a Worst and very unsafe hostel in Bodrum, and the Hostel till in the site

  • Manuela Hertrich

    24 Nov 2014

    Hostel bookers is great to find some smart deals! But sometimes the pictures and reviews arent right.

  • Storm Saffron

    23 Nov 2014

    I can't fault hostel bookers at all, I know I can always find a great place to stay if I book through hostelBookers

  • Fiona Drewbrook

    23 Nov 2014

    Super easy to use, and I especially love that it gives ratings and comments by other travellers, so you know exactly what you're getting yourself into.

  • Shannon Coleman

    23 Nov 2014

    Very satisfactory. I'm yet to have an issue with a booking made through this site and I use it every time I travel. The reviews and grading system are great to help pick a place to stay.

  • DAVID YAMADA

    22 Nov 2014

    I use it extensively to find places to stay during my yearly 6 month trips around the world over the past 12 years.

  • Yandy Orozco

    22 Nov 2014

    Great experience. Easy to book. Simplicity makes things easier and with Hostelbookers.com it is easy to book a hostel without any issues.

  • Macovei-Dava Liliana

    21 Nov 2014

    The booking went good. Except when we arrived at the hostel they said that they don't serve breakfast since 2 weeks ago. But when we booked was written that the breakfast is included.

  • Chi-Hao Tan

    21 Nov 2014

    It would have been good, but revealing my credit card details to this terrible hostel was disastrous for me.

  • Victoria Cadiz

    19 Nov 2014

    There have been a couple disappointments, but generally I find reviews on Hostelbookers to be valid and reliable.

  • andrea martins

    19 Nov 2014

    It's a quit place. And very well located. Near the Van Gogh museum, ReijkMuseum and Vondelpark. It has a tram station 100 mt far from the hostel. The only "but" is regard to the bad smell of cigarettes inside the room despite its not allowed to amoke in there.

  • Agnese Neilande

    19 Nov 2014

    z

  • Kelly Dowbiggin

    18 Nov 2014

    Website was very easy to navigate and they were quick to respond with questions I had about rescheduling.

  • bindi bilimoria

    18 Nov 2014

    I was living in hostel when i was studying but this was the differnt experience I had because new roommate to whom we never know and to live 1 night that was really good experience for me

  • Jacob Scheff

    17 Nov 2014

    Makes it really easy to find good hostels at reasonable prices! I love your site. My only complaint is that when you search as just 1 person, private rooms' prices are listed per-person rather than per-room. The easier way for customers would be to just list the price that 1 person alone would have to pay to book it (so 40 euros for a private double room, instead of 20 like it currently says.) The current way messes up the rankings when you sort by price.

  • Amy McManus

    17 Nov 2014

    HostelBookers is a service I have used on a number of occasions and I have always been pleased with the service.

  • Claire McMaster

    17 Nov 2014

    The booking process was easy, but I chose the property based on the fact that it was supposedly cheaper than others. Then I was forced to pay extra on arrival.

  • ASHLEE OSWALD

    17 Nov 2014

    Hostelbookers was very simple and easy to use. Had no issues with my booking. Would definitelty recommend and use again to book accommodation. Very good prices

  • Joseph Hesketh

    17 Nov 2014

    I lost the email and ended up booking twice....but I'm sure that wasn't hostel bookers fault. So yep it was okay.

  • Andi Praja Wira Yudha Luthfi

    17 Nov 2014

    And what I love the most of this hostel is the staff, they're very very helpful and friendly and we went hangout together with other guests, nice!

  • Lacye Groening

    16 Nov 2014

    Hostelbookers has been very helpful in my search for hostels this year. The ratings system and pictures made me feel comfortable booking hostels in foriegn cities.

  • Laura Marshall

    16 Nov 2014

    It was easy to find the right hotel and the information was accurate. Would use the website again.

  • Karin Manzur

    16 Nov 2014

    It was OK, I am usually very satisfied, but the breakfast that was promised, and the hostel itself made me question the quality of the properties that are listed in the site.

  • Maria T

    15 Nov 2014

    Still waiting for another review to be published. Still waiting for links to several other hostels for me to review

  • Maria T

    15 Nov 2014

    I'm still waiting on a review of another hostel to be published. I'm still waiting on links to be able to review several other hostels.

  • Gerd Happe

    14 Nov 2014

    I booked for a hostel in Negombo/Sri Lanka which did not exist at the specified address but HostelBookers did not refund the deposit I paid, even my email to hostelbookers was not anwered.

  • DAVID YAMADA

    14 Nov 2014

    close button does not work for iPads and the only recourse is to restart your computer. So, if you go to looks at pictures of the property, you cannot return to the main part of the property info

  • Tanya Arnavut

    13 Nov 2014

    We booked three places with hostel bookers two out of three were great, would recommend the website to friends.


HostelBookers.com Limited
Registered office:
High Holborn House,
52-54 High Holborn,
London,
WC1V 6RL,
United Kingdom.

Registered in United Kingdom under
Company No: 02841908
VAT No: 836161531

Customer feedback

94% of 201,155 customers would recommend HostelBookers to a friend.