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About us

HostelBookers has operated as an online travel agency for 7 years and employs over 100 people. We aim to provide customers with unrivalled service quality and value for money, which is why more than five million travellers visit our site each year. Read more about our journey.

  • No service charges or booking fees

    If you make a booking with HostelBookers, you won’t pay us a booking fee or service charge. We believe in value for money, which is why we work closely with the properties listed on our site to ensure that we get the best deals for our customers.

  • Lowest price guarantee

    Thanks to the strong relationships developed with the properties listed on our site, we are also able to offer a lowest price guarantee – find a property listed on HostelBookers.com cheaper elsewhere on the internet (for the same travel dates and booking conditions) and we’ll refund double the difference.

  • Customer Service 365 days of the year

    Should you require any assistance with your booking our friendly, multi-lingual Customer Service team is available and happy to help 365 days a year.

  • Commitment to quality

    HostelBookers staff regularly monitor property availability, pricing and descriptions listed on HostelBookers.com. Any properties receiving consistently poor customer reviews are removed from our site, to ensure that a high quality standard is maintained.

  • Secure payment

    At HostelBookers, we take payment security very seriously. Sensitive information is encrypted and protected by a Comodo Extended Validation Certificate and identity assurance warranty.

Customer reviews

  • Katie Moore

    29 Jul 2014

    Very user friendly site, great experience. Would like an option to pay in full at time of reservation though.

  • Brian Musgrove

    29 Jul 2014

    At first we thought it was a scam due to the low price and on google maps it showed the park across the street but no this is for real. We enjoyed staying in a best western hotel for 80 dollars plus tax - brilliant !

  • nicola caton

    29 Jul 2014

    Good, I like how it shows you dorm and private rooms availiable when you search as well as splitting ratings into categories.

  • Camille Henry

    29 Jul 2014

    It's a hit or miss. I always use the reviews section to find the quality we want.

  • ELCHIN KARIMOV

    29 Jul 2014

    I think HostelBookers.com helped me to book this hostel in reasonable prices. I checked other familiar web sites, too but they charged a bit more that HostelBookers. I appreciate your service

  • Laura Gibbard

    29 Jul 2014

    Very simple and easy to book, it lets you compare a wide range of different places to stay so you can find the right place for you.

  • Amy Abbott

    29 Jul 2014

    Good, convenient, easy to book, I booked my room 2hours before I arrived and it was still under £12 for one night.

  • Nebojsa Markovic

    29 Jul 2014

    Good, had no problems at all any time we booked accommodation through HostelBookers.com

  • Kerry Ballman

    29 Jul 2014

    It's always a good experience. My one piece of feedback would be for HostelBookers to include a link to the hostel where you ask "is the description on HostelBookers accurate"; that would be helpful for the review process! I enjoyed the APP update to allow booking from my phone this last time - great work! Although it would be great to be able to sign in so that I don't have to repeat all my info while on my phone. Keep it up!

  • Emma Worthington

    29 Jul 2014

    I always use hostel bookers when I can as it's efficient and doesn't charge a booking fee.

  • max hanzon

    29 Jul 2014

    Easy to book hostels. Nice and easy functions; for example the directions. Super good.

  • Rosanna Young

    29 Jul 2014

    Very good. Finding this hostel was easy and confirmation was sent quickly. No complaints.

  • Jane Carter Lengeler

    29 Jul 2014

    The booking was efficient. However, as already noted in a separate review, I dislike being bombarded with advertising.

  • Frederique Boonstra

    29 Jul 2014

    It was good. Everything about the process was clear and we were well informed about what was expected of us and what we could expect when we arrived at the hotel.

  • Gabriela Cajigas

    29 Jul 2014

    Easy, quick and friendly way to book a hostel with many choices to pick from that adjust to your requirements.

  • Jane Lengeler Carter

    29 Jul 2014

    Efficient - but I am annoyed by the bombardment of advertising mails. I guess I missed ticking a box that said I didn't want them - but if I did, it wasn't obvious so please make it more so!

  • Karen Pak

    29 Jul 2014

    So far the hostels I have booked via hostelbookers.com lived up to my expectations. It was easy to use and all booking conformations include directions on how to get to the hostel.

  • Kate Wilkinson

    29 Jul 2014

    Very simple to book rooms, especially at short notice as I don't always decide until the day where I will be that evening.

  • Lisa Brown

    29 Jul 2014

    Still receiving emails about a hostel which I was told had closed down and that I cancelled my reservation for. I just don't want to be charged for somewhere I didn't stay.

  • Zoe Nathan

    29 Jul 2014

    Good. All the information I needed was available on the page for this hostel. The directions to the hostel were very good

  • simon groos

    29 Jul 2014

    Good and easy booking, mobile webpage could be bit easier to handle.. coundt find the change date button .

  • Querube Maraon

    29 Jul 2014

    It was perfect until Boombully gave us a problem. I strongly suggest to put room details, e.g. with aircon on the confirmation email for printing and showing to the property upon arrival. Without this, they have the leverage to lie to customers. Don't show my name on website, I'm ashamed my friends will know of my bad experience.

  • Louise Taylor

    28 Jul 2014

    Nothing wrong with the booking but hated the hostel. Not sure how it is allowed to remain on your site.

  • Sanje James

    28 Jul 2014

    I had a good stay here. There were a number of day/night activities. The breakfast layout was good. And dorm room had a private bathroom.

  • Sanje James

    28 Jul 2014

    I had a somewhat good time at this hostel. It's about a 15 minute bus ride to the walk of fame. It was close to every main attraction in Los Angeles. Only complaint was that, I didn't find other guest at the hostel too friendly.

  • Stephen Owens

    28 Jul 2014

    Without a doubt. First place of call. HostelBookers is to backpackers what Google is to the Internet.

  • Deborah Briden

    28 Jul 2014

    Very simple - booked online, paid deposit, paid the rest when I got there. No dramas! :)

  • Jonathan Mirley

    28 Jul 2014

    HostelBookers.com made checking through reviews and ratings and different hostels so much easier. I will be defintely using them again when I next need a hostel.

  • Dustin Jefferys

    28 Jul 2014

    Excluding this one hostel, my experiences with HostelBookers has been very positive. The hostels on selection have been excelent and HostelBookers has featured a very competitive rate.

  • Benjamin Prosser

    28 Jul 2014

    I think they are very helpful and the hostels you work with are far more reliable then the hostels I have been booking withhostelworld recently. Have officially won me over on this trip!!


HostelBookers.com Limited
Registered office:
High Holborn House,
52-54 High Holborn,
London,
WC1V 6RL,
United Kingdom.

Registered in United Kingdom under
Company No: 02841908
VAT No: 836161531

Customer feedback

94% of 201,155 customers would recommend HostelBookers to a friend.