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About us

HostelBookers has operated as an online travel agency for 7 years and employs over 100 people. We aim to provide customers with unrivalled service quality and value for money, which is why more than five million travellers visit our site each year. Read more about our journey.

  • No service charges or booking fees

    If you make a booking with HostelBookers, you won’t pay us a booking fee or service charge. We believe in value for money, which is why we work closely with the properties listed on our site to ensure that we get the best deals for our customers.

  • Lowest price guarantee

    Thanks to the strong relationships developed with the properties listed on our site, we are also able to offer a lowest price guarantee – find a property listed on HostelBookers.com cheaper elsewhere on the internet (for the same travel dates and booking conditions) and we’ll refund double the difference.

  • Customer Service 365 days of the year

    Should you require any assistance with your booking our friendly, multi-lingual Customer Service team is available and happy to help 365 days a year.

  • Commitment to quality

    HostelBookers staff regularly monitor property availability, pricing and descriptions listed on HostelBookers.com. Any properties receiving consistently poor customer reviews are removed from our site, to ensure that a high quality standard is maintained.

  • Secure payment

    At HostelBookers, we take payment security very seriously. Sensitive information is encrypted and protected by a Comodo Extended Validation Certificate and identity assurance warranty.

Customer reviews

  • Michalina Weglarz

    30 Oct 2014

    I always can rely on the reviews, the booking is easy and there are always good deals! Happy to have you!

  • DAVID YAMADA

    30 Oct 2014

    the rating forms just started again and did not work for the last three places I stayed. But. it appears to be working now. Good job.

  • Kara McAuliffe

    29 Oct 2014

    Directions to hostel were appalling..."it's 10 minutes from the bus station". When travelling and often without wifi or gps, this is totally inadequate. This needs to improve when booking with HostelBookers.

  • Antti Hiitola

    29 Oct 2014

    Well worth money, well-worn but clean and everything works. Please note no elevator!

  • David Rhodes

    29 Oct 2014

    Okay, but the listings for a hotel for one person often show the per-person cost of a multi-person room. If I select "one person" as the number of people in the HostelBookers search, I don't want to see offerings that require more than one person!

  • JULIA TIGINA

    29 Oct 2014

    I spent 4 nights in this hostel and I will stay there again on my way back to Marrakech.

  • Jason Quek

    29 Oct 2014

    It has been great so far. All my bookings have gone through without any problems. However, due to currency that Hostelbookers use (pounds), I always end up paying slightly more for the downpayment due to the currency difference (my card is in euros).

  • Irma Mutuc

    29 Oct 2014

    VERY GOOD VALUE FOR MONEY! Of course it's not perfect but for a hostel they really provide good service in general. The staff made you feel cared for. I'd gladly recommend it to my travel friends and I would stay with them again when I travel back to Beijing. Good job Dragon King Hostel :) -- just a few more improvements and you'll totally rock!

  • Kristin kaplan

    29 Oct 2014

    The staff was incredible and accomadating! Gave us great food, activity reccomendations! They made sure we were comfortable! Breakfast was simple but perfect. Wifi was very solid throughout hostel. Very clean and I would definitely stay again. Really nice vibe and atmosphere.

  • Brahim Aarab

    28 Oct 2014

    HostelBookers is the best, you can compare the price and you can see the "distance from city centre", other hostel webside don't give this information directly.

  • Kara Mazey

    28 Oct 2014

    My experience with HostelBookers for Hostel Grand place was great, not so much for the hostel I stayed in in Paris (Aloha Hostel). Would not recommend that place to anyone.

  • Arijana Kajfes

    26 Oct 2014

    Unclear information about advance payment which according to the hostel is not an advance, they claim it's a HostelBookers fee.

  • Andy Graham

    26 Oct 2014

    The site works, but the reviews that are 100 percent are gamed. And the do not focus enough on security, and more on party. They need to disclose they are associated with Hostelworld.

  • David Fleischmann

    26 Oct 2014

    The page showed almost everything I was looking for. Booking easy and comfortable. They should show the check-in times for each hostel, though, as they may vary.

  • Sahit Dijo

    25 Oct 2014

    Need some updating about information and the services of some hostels. But mostly I have a good experience with HostelBookers.

  • WENSI ZHAI

    25 Oct 2014

    Everything was great except the inconvenience of lacking of an app that I could manage my reservation on mobile.

  • Rob van den Blink

    25 Oct 2014

    Hard to describe as it was the hotels fault they cancelled booking without notifying me - not convinced that is hostel bookers fault.. but you might like to contact this place and tell them they need to be far more professional.

  • usman jawed shaikh

    23 Oct 2014

    I always book through this website and normally recommend it to my friends as well . I have a good experience with this website.

  • Jukka Collin

    23 Oct 2014

    The booking through hostelbookers website went smoothly and without any problems.

  • Payton Celedinas

    22 Oct 2014

    Hostelbookers did a great job recommending this hostel. We had no problems upon our arrival.

  • Sarah Twal

    21 Oct 2014

    It was a very basic room, I just didn't feel very secure with a room that didn't have a lock on it.

  • Yasamin S Jamali

    21 Oct 2014

    Good, it was very easy to book my stay and I didn't have to pay any additional fees.

  • Piret Bossack

    21 Oct 2014

    HosteBookers staff is friendly and helpful, always willing to go the extra mile in searching for just the right accommodation.

  • Ivana Dubravac

    20 Oct 2014

    I only have a good experiences, and ratings on a hostelbookers.com always correctly describing hostel.

  • Paul Hirschey

    20 Oct 2014

    Great. There was one time that the requirement of a passport was not prominently displayed though. Cost me my booking fee.

  • Edina Pinjic

    20 Oct 2014

    I love using hoatelbookers and when they sent me their special 24 hour discount email I booked this hostel that same night.

  • Timea Boross

    20 Oct 2014

    I like the website, which is easy in info & use the 12 % payment in advance is a bit steep paying in pounds means there is hidden costs since I'm living in Euro zone and competitor Hostelworld is indeed for free

  • Oksana Rudak

    20 Oct 2014

    I'm very happy about the hostelBookers during my stay in Florence as the accommodation i reserved there through their site was amazing but had very bad experience with another accommodation Backpackers hostel in Pisa booked through hostelBookers as well. The Backpackers didn't describe itself honestly on website at all, re host was extremely rude and there were no facilities at all. Can describe that place as a dent if criminals

  • Sofia Vajenina

    19 Oct 2014

    Easy to navigate the website, I like how you only pay for the deposit and then the rest when you get to the place!

  • Jason Groom

    19 Oct 2014

    HostelBookers.com was great for the first booking, but when I left and needed to come back sadly they listed the hostel as full. HostelWorld showed open rooms so I ended up booking through their website for the extra night.


HostelBookers.com Limited
Registered office:
High Holborn House,
52-54 High Holborn,
London,
WC1V 6RL,
United Kingdom.

Registered in United Kingdom under
Company No: 02841908
VAT No: 836161531

Customer feedback

94% of 201,155 customers would recommend HostelBookers to a friend.