We use cookies to give you the best possible experience on our site. By continuing to browse our site you are agreeing to our Cookies Policy and use of cookies technology. Find out more »

X
HostelBookers Logo
WEBSITE FEEDBACK

About us

HostelBookers has operated as an online travel agency for 7 years and employs over 100 people. We aim to provide customers with unrivalled service quality and value for money, which is why more than five million travellers visit our site each year. Read more about our journey.

  • No service charges or booking fees

    If you make a booking with HostelBookers, you won’t pay us a booking fee or service charge. We believe in value for money, which is why we work closely with the properties listed on our site to ensure that we get the best deals for our customers.

  • Lowest price guarantee

    Thanks to the strong relationships developed with the properties listed on our site, we are also able to offer a lowest price guarantee – find a property listed on HostelBookers.com cheaper elsewhere on the internet (for the same travel dates and booking conditions) and we’ll refund double the difference.

  • Customer Service 365 days of the year

    Should you require any assistance with your booking our friendly, multi-lingual Customer Service team is available and happy to help 365 days a year.

  • Commitment to quality

    HostelBookers staff regularly monitor property availability, pricing and descriptions listed on HostelBookers.com. Any properties receiving consistently poor customer reviews are removed from our site, to ensure that a high quality standard is maintained.

  • Secure payment

    At HostelBookers, we take payment security very seriously. Sensitive information is encrypted and protected by a Comodo Extended Validation Certificate and identity assurance warranty.

Customer reviews

  • Jo Mason-Sievers

    27 May 2015

    HostelBookers are fine, there website can not help the incorrect info, as I assume they rely on Villa Backpackers to supply the correct info.

  • stephen bullock

    27 May 2015

    HostelBookers is fine but your not helping your reputation by reserving rooms at the 500 West in San Diego.

  • Pablo Angel Arias

    26 May 2015

    I been used hostekbookers for a wile and I had no complains about this company . I always get what I expect for how much I pay every time I travel so I gonna keep used it.

  • Ilya Kogan

    26 May 2015

    Other hotel booking sites such as booking.com and hotels.com offer a much smoother searching experience.

  • Alexandra Sollitto

    26 May 2015

    Similar to hostelworld—more convenient than looking at individual hostels and checking for their availability, however, there is less feedback available on hostelbookers when researching hostels.

  • Joanna Sadler

    26 May 2015

    It was a good experience and I had no problem with my reservation. The reviews were very informative which helped me to pick the hostel I stayed at.

  • Michelle Kent

    26 May 2015

    Very good, Re Hostebookers promotion at the hotel, I say No only because I don't remember, didn't take notice

  • angela borens

    26 May 2015

    The only issue was the conversion was a little off and the website should make the taxes a little more clear.

  • Maxime Breton

    26 May 2015

    The website is great, I've used it since I started travelling and backpacking, you always get good prices and a wide choice of hostels. Also the reservations are always working and you don't have to worry if they'll have your room or not.

  • Anders Neilson

    26 May 2015

    Hostelbookers is easy to use and always worth a look when looking for accomodation

  • Tony Leighton

    26 May 2015

    Very clean and comfortable room with a good bar and kitchen facility. Nice breakfast too!

  • LUIS DAVID FIGUEROA JURADO

    26 May 2015

    Hostel Bookers is good but should take care of how to promote the hostels and should verify that what hostels say it´s true.

  • YU WANG

    26 May 2015

    A helpfull tool that have all the choices I need and with a good price, that is excellent.

  • Trudy Lynn

    26 May 2015

    It's been good so far. I think out of all the hostels I've booked with hostelbookers.com, most have been good.

  • WEI SIEN GOH

    26 May 2015

    Overall a good experience with HostelBookers.com, because they gave a good description of the hostel, and made a confirmation for my reservation to ensure I had a place to stay.

  • Devarani Narayanan

    26 May 2015

    I love dealing with hostel bookers. I know my booking is secure and the reviews are great

  • maria tysyachnyuk

    26 May 2015

    Always get what promissed. However, I waanted to stay in Kingston, ON, but seems you do not have any arrangements there. 1000 island park is right there, many travellers would love to go

  • coralie Poulard

    25 May 2015

    I already booked with hostelbookers and it was good first time that we had such bad time.

  • Dante Harker

    25 May 2015

    Simple and easy- would be much better if you showed total price at the start and then filtered them that way - not show the price per person.

  • aidan franics NUNAN

    25 May 2015

    Ok the site sets a preference for U of T it was the first hostel to appear on your screen search .

  • Dillon Puzzo

    25 May 2015

    It was very easy to navigate and clear with explanations about staying and payment.

  • Fredrik Falkensjö

    25 May 2015

    Smooth good and effortless, I hate hostelworld, booking.com is the real competitor! Specially with value deal and discounts which hostelbonkers lack!.. Didn't mean bonkers but I'll leave there

  • Andras Gilyen

    25 May 2015

    It is a nice and clean hostel. The staff is very friendly. The common space is ok, but has no special atmosphere. Though it is close to the center the surrounding is not the nicest.

  • Shauna Browne

    25 May 2015

    Very straight forward. The website was easy to use and when I had a few queries they replied in great time

  • manuela kalb

    25 May 2015

    pint on punt, melbourne - beschreibung hat sehr gut gepasst frogshollo, darwin - beschreibung war super fehlerhaft, eine schande, das hostel zu unterstützen!

  • hugo knight

    25 May 2015

    unable to comment as have had no dealings with hostel booker staff directly. However one staff did a followup after my first booking if that has any merit. I'm fairly sure it was a computer generated followup

  • Jonathan Steven

    25 May 2015

    Really useful and quick. I wanted these two things as I'm planning the trip as I go.

  • Shari Kolke

    25 May 2015

    Fine. I wish hostel bookers would stop asking me this question every time I leave a review.

  • brooke donlan

    25 May 2015

    Hostelbookers.com is an excellent website you can easily locate a variety of hotels, hostels, home stays and B&Bs whilst comparing the price, location and quality of the property.

  • Roland Claus

    25 May 2015

    as i said great location, and i guess not every room is bad, but i didnt like the atmosphare (not welcoming owner)....


HostelBookers.com Limited
Registered office:
High Holborn House,
52-54 High Holborn,
London,
WC1V 6RL,
United Kingdom.

Registered in United Kingdom under
Company No: 02841908
VAT No: 836161531

Customer feedback

94% of 201,155 customers would recommend HostelBookers to a friend.