Contact HostelBookers

If you would like to make any changes to or cancel your booking, you should contact the property directly. You’ll find their contact details on your booking confirmation email.

Please bear in mind that any change to your reservation will be subject to the property’s availability and booking conditions.

Cancellations should be made at least 48 hours before your arrival date, unless it specifies otherwise on the property's profile page. Unfortunately, we are unable to refund the 10% deposit which you have already paid.

For more information, please refer to help section or contact us by email.

You will receive the contact details of the property when you make a booking. These will also be listed in your booking confirmation email. You can ask the hostel directly for any further information that you might need.

If there’s something important which you need to know before you make a booking, please let us know which property you wish to contact and we will try to help you.

You can also refer to our comprehensive knowledge base or contact us directly

Our properties offer a range of private and shared rooms. If you can't find the type of room you're looking for, try changing your search dates or looking at other available accommodation.

If you wish to book a double or twin room, you must book the entire room (for two people), even when you are traveling alone. For more information, please see our help section.

You can also refer to our comprehensive knowledge base or contact us directly

Unfortunately we don’t take reservations by phone or email. To make a booking, use the search wizard above. Simply enter your preferred dates and the destination that you wish to travel to.

When you make a search on our website, we will provide you with a list of available accommodation in your destination for your chosen dates.

Please note, some accommodation providers may require you to have a MasterCard or VISA card in order make a booking.

You can also refer to our comprehensive knowledge base or contact us directly

Make sure that you have entered all the digits of your payment card number correctly, with no spaces in between them. Please check that your expiry date and security code are also entered correctly.

If you are still experiencing problems with booking on our website, we suggest that you try again or return later.

If the problem persists, contact your payment card provider.

You can also refer to our comprehensive knowledge base or contact us directly

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