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Thank you for your interest in HostelBookers.
Before you send us an email, please have read the frequently asked questions and answers below. They may help to clarify your query and save you from having to wait for a reply from our Customer Service Team.
When you conduct a search on our website, we'll provide you with a list of available accommodation for your chosen destination and travel dates.
Please note, some accommodation providers may require you to have a MasterCard or VISA card in order make a booking.
Any change to your reservation will be subject to the property’s availability and booking conditions.
Cancellations should be made at least 48 hours before your arrival date, unless it specifies otherwise on the property's profile page. Please remember, we're unable to refund the 10% payment which you have already paid, unless you have taken out Payment Protection and cancel on time.
For more information, please refer to our Help section or contact us by email.
If you are still experiencing problems with booking on our website you may want to contact your payment card provider.
If you wish to book for less than 20 people, you can do so by using the search field above. Please make sure you read the full profile of the property (specifically the Overview and Important Information), as some do not accept group bookings via the website.
Please do not process a group booking, even if the website allows you to do so, if the Important Information indicates that there are group restrictions.
If there’s something important which you need to know before you make a booking, please let us know which property you wish to contact and we'll try to help you.
Send us a question using the contact form below:
Please note that we don't take any bookings via email.
Look for a hostel using the search wizard above and complete your booking online.
If you're looking for group accommodation for 20 or more people, please complete our group booking form.